BT Broadband Termination charge
seasons grrr
I want to terminate this but on ringing them up I've been told there is
a termination charge of £18.18
Is this correct? If so is there any way I can avoid it?
I want to terminate the line as well but thought I'd leave that a while
longer. Would there be a termination charge for it as well?
Bob Eager
> I've had broadband from BT for over 3 years now and am not in contract.
>
> I want to terminate this but on ringing them up I've been told there is
> a termination charge of £18.18
>
> Is this correct?
Yes. It was introduced by BT Wholesale in September. All ISPs have to
pay it, so BT Broadband is just passing it on. £15.75 plus VAT.
> If so is there any way I can avoid it?
Don't believe there is!
> I want to terminate the line as well but thought I'd leave that a while
> longer. Would there be a termination charge for it as well?
No.
--
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org
Chris Hills
> Don't believe there is!
I wonder if the OP was made aware of the material change to his
contract. If not, the ISP is making an unreasonable demand and I would
personally not pay (but then, I would never sign up with service on an
openreach line in the first place..)
Bob Eager
> On 24/12/08 14:36, Bob Eager wrote:
> > Don't believe there is!
>
> I wonder if the OP was made aware of the material change to his
> contract. If not, the ISP is making an unreasonable demand and I would
> personally not pay
The ISP probably has a cluse that says they can pass on outside charges
(and this is an outside charge, BT Wholesale being different to BT
Broadband). I know of other ISPs that pass it on...most of them, if not
all. Remember, it's only on a total cease so not that common.
> (but then, I would never sign up with service on an
> openreach line in the first place..)
We can't all get cable...or would want a cable ISP...all other lines are
effectively Openreach.
Chris Hills
> The ISP probably has a cluse that says they can pass on outside charges
> (and this is an outside charge, BT Wholesale being different to BT
> Broadband). I know of other ISPs that pass it on...most of them, if not
> all. Remember, it's only on a total cease so not that common.
I see your reasoning. This is one I would like to see tested in the
courts to get a definitive legal ruling. In my opinion it is unfair to
start charging a termination fee for a contract when one was not
explicitly agreed to at the start of the contract, passed-on or otherwise.
> We can't all get cable...or would want a cable ISP...all other lines are
> effectively Openreach.
Cable was good in the days of Telewest but it has gone downhill since
merging with NTL and being turned into VM. 3G/UMTS/Wireless etc are
available in a lot of locations where cable is not, and if you are
really lucky you might live in a complex served by fibre. Where I live
in Denmark there is FTTN with fast ethernet (100/100) in each apartment.
In some places there is even FTTH.
Voice-grade cabling can only go far. Given the cost to lay new cables in
the UK, wireless (wimax, 4G, white space, etc) seems to be the way
forward (perhaps with the exception of greenfield sites).
Stephen Ward
Making a charge -v- paying the charge is something else.
Personally I rather like the 'cease and reprovide' of the underlying
PSTN, that normally rains on the parade of the ISP.
--
. . .
seasons grrr
No I wasn't aware of it. I may (or may not) have been sent a change of
conditions email or letter but did not read it and wasn't aware of doing
anything to signify agreement. I was tied into a contract for a year and
probably paid a connection charge in the first place so feel a
termination charge is unfair. Apparently they need 30 days notice to
terminate the BB as well.
seasons grrr
> On Wed, 24 Dec 2008 15:14:25 UTC, Chris Hills <ch...@chaz6.com> wrote:
>
>> On 24/12/08 14:36, Bob Eager wrote:
>>> Don't believe there is!
>> I wonder if the OP was made aware of the material change to his
>> contract. If not, the ISP is making an unreasonable demand and I would
>> personally not pay
>
> The ISP probably has a cluse that says they can pass on outside charges
> (and this is an outside charge, BT Wholesale being different to BT
> Broadband).
I've looked before for the conditions (for both Landline and Broadband)
and have been unable to find them. The BT site is about the same
standard as the rest of their service.
Looking now I see they have a drop down menu for Terms and Conditions
and a link to:
Broadband - total broadband and related service which looks nice and
simple but
but clicking on this just brings up business broadband conditions.
I just wanted to check I do have to give 30 days notice when out of
contract and that they have the £18.18 in there.
Using the search box has amazingly brought up some terms and conditions
at
http://www.btopenzone.com/terms-and-conditions/conditions-for-total-broadband.jsp#eight
and they do have the 30 days in but re chargest they just say:
"The charges for the Service are included within the charges under the
Customer's BT Total Broadband contract."
If
Unbeliever
Try:
This link:
http://www.btyahoo.com/btyterms
Scroll down and click on BT Broadband and then "Price terms" - and then BT
Total Broadband......... and scroll down to Ending the Service
seasons grrr
"When you end your broadband service outside your minimum period and do
not request and use a migration access code (MAC) or another recognised
transfer process to move to another service provider, you will have to
pay a cease charge of £18.51 (from 2nd December 2008)."
They talk about ending BB *outside your minimum period*. What does this
mean?? (I've been with them for over 3 years and am out of contract)
Also this meantions £18.51, but they said £18.18 to me.
Jim Crowther
wrote:
>"When you end your broadband service outside your minimum period and do
>not request and use a migration access code (MAC) or another recognised
>transfer process to move to another service provider, you will have to
>pay a cease charge of £18.51 (from 2nd December 2008)."
>
>
>They talk about ending BB *outside your minimum period*. What does this
>mean?? (I've been with them for over 3 years and am out of contract)
Your 'contract' gave a 'minimum period'. One and the same thing.
>Also this meantions £18.51, but they said £18.18 to me.
Did you not hear about the recent VAT change?
--
Jim Crowther
seasons grrr
> In uk.telecom.broadband, on Wed, 24 Dec 2008 23:30:12, seasons grrr wrote:
>
>> "When you end your broadband service outside your minimum period and
>> do not request and use a migration access code (MAC) or another
>> recognised transfer process to move to another service provider, you
>> will have to pay a cease charge of £18.51 (from 2nd December 2008)."
>>
>>
>> They talk about ending BB *outside your minimum period*. What does
>> this mean?? (I've been with them for over 3 years and am out of contract)
>
> Your 'contract' gave a 'minimum period'. One and the same thing.
12 months - which I'm now out of - so they were making a mistake in
saying they'd charge me?
>
>> Also this meantions £18.51, but they said £18.18 to me.
>
> Did you not hear about the recent VAT change?
Oh yes perhaps that is it.
Peter Crosland
>>> not request and use a migration access code (MAC) or another recognised
>>> transfer process to move to another service provider, you will have to
>>> pay a cease charge of £18.51 (from 2nd December 2008)."
>>>
>>>
>>> They talk about ending BB *outside your minimum period*. What does this
>>> mean?? (I've been with them for over 3 years and am out of contract)
>>
>> Your 'contract' gave a 'minimum period'. One and the same thing.
>
> 12 months - which I'm now out of - so they were making a mistake in saying
> they'd charge me?
>
>
>>
>>> Also this meantions £18.51, but they said £18.18 to me.
>>
>> Did you not hear about the recent VAT change?
>
> Oh yes perhaps that is it.
But if you use a MAC code transfer then you don't pay. Doo you really want
to cease it or transfer?
Peter Crosland
Bob Eager
> Jim Crowther wrote:
> > In uk.telecom.broadband, on Wed, 24 Dec 2008 23:30:12, seasons grrr wrote:
> >
> >> "When you end your broadband service outside your minimum period and
> >> do not request and use a migration access code (MAC) or another
> >> recognised transfer process to move to another service provider, you
> >> will have to pay a cease charge of £18.51 (from 2nd December 2008)."
> >>
> >>
> >> They talk about ending BB *outside your minimum period*. What does
> >> this mean?? (I've been with them for over 3 years and am out of contract)
> >
> > Your 'contract' gave a 'minimum period'. One and the same thing.
>
> 12 months - which I'm now out of - so they were making a mistake in
> saying they'd charge me?
No. Inside your minimum period, you'd pay a good deal more.
> >> Also this meantions £18.51, but they said £18.18 to me.
> >
> > Did you not hear about the recent VAT change?
>
> Oh yes perhaps that is it.
It is. I mentioned that earlier.
seasons grrr
>>>> "When you end your broadband service outside your minimum period and do
>>>> not request and use a migration access code (MAC) or another recognised
>>>> transfer process to move to another service provider, you will have to
>>>>
>>>>
>>>> They talk about ending BB *outside your minimum period*. What does this
>>>> mean?? (I've been with them for over 3 years and am out of contract)
>>> Your 'contract' gave a 'minimum period'. One and the same thing.
>> 12 months - which I'm now out of - so they were making a mistake in saying
>> they'd charge me?
>>
>>
>>> Did you not hear about the recent VAT change?
>> Oh yes perhaps that is it.
>
> But if you use a MAC code transfer then you don't pay.
Yes I realise that.
Doo you really want
> to cease it
I doo I doo
alexd
Surely it's they who haven't heard of it, not Mr Grrr?
--
<http://ale.cx/> (AIM:troffasky) (UnSoEs...@ale.cx)
21:40:52 up 20 days, 23:53, 1 user, load average: 0.16, 0.10, 0.08
They call me titless because I have no tits