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BT national fault
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Graham J
Oct 3, 2011, 9:53:57 AM10/3/11
to
On behalf of a BT Business broadband customer, I've just tried ringing
0845 600 7020 in order to try to report a fault. (Good ADSL sync, no
PPPoA connection.)
It rings indefinitely.
So I rang my tame "BT Local Business" (much derided in this ng recently)
contact - he says that BT has a national fault, and the helpline is
overloaded and has crashed.
Time to migrate, I feel.
--
Graham J
0845 600 7020 in order to try to report a fault. (Good ADSL sync, no
PPPoA connection.)
It rings indefinitely.
So I rang my tame "BT Local Business" (much derided in this ng recently)
contact - he says that BT has a national fault, and the helpline is
overloaded and has crashed.
Time to migrate, I feel.
--
Graham J
The Natural Philosopher
Oct 3, 2011, 10:33:52 AM10/3/11
to
UnsteadyKen
Oct 3, 2011, 10:43:19 AM10/3/11
to
Graham J wrote...
> Time to migrate, I feel.
done for years, the current outage appears to be regional.
No problems here in Northants and my Home Hub reports:
ADSL line status
Connection information
Line state Connected
Connection time 31 days, 14:30:39
Downstream 10,144 Kbps
Upstream 888 Kbps
--
Ken O'Meara
http://www.btinternet.com/~unsteadyken/
Peter Crosland
Oct 3, 2011, 11:37:23 AM10/3/11
to
"Graham J" <graham@invalid> wrote in message
news:4e89be78$0$2537$da0f...@news.zen.co.uk...
The BBC is reporting that BT has a major fault affect many customers
nationwide. Details here
http://www.bbc.co.uk/news/technology-15154020
The BBC page states that the story was updated at 1400.
No telecoms system is entirely fault free and no telecoms company can
economically provide a call handling facility that can handle the load that
a widespread fault can cause. Changing to another provider will not give any
guarantee that it will avoid a similar problem in future. To do so would be
a gross over-reaction.
Peter Crosland
news:4e89be78$0$2537$da0f...@news.zen.co.uk...
nationwide. Details here
http://www.bbc.co.uk/news/technology-15154020
The BBC page states that the story was updated at 1400.
No telecoms system is entirely fault free and no telecoms company can
economically provide a call handling facility that can handle the load that
a widespread fault can cause. Changing to another provider will not give any
guarantee that it will avoid a similar problem in future. To do so would be
a gross over-reaction.
Peter Crosland
The Natural Philosopher
Oct 3, 2011, 11:46:40 AM10/3/11
to
the questionnaire at kitz.co.uk where BT are consistently near the
bottom of the charts.
> Peter Crosland
>
>
Plusnet Support Team
Oct 3, 2011, 11:47:09 AM10/3/11
to
On 03/10/2011 16:37, Peter Crosland wrote:
> "Graham J" <graham@invalid> wrote in message
> news:4e89be78$0$2537$da0f...@news.zen.co.uk...
>> On behalf of a BT Business broadband customer, I've just tried ringing
>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>> connection.)
>>
>> It rings indefinitely.
>>
>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>> contact - he says that BT has a national fault, and the helpline is
>> overloaded and has crashed.
>>
>> Time to migrate, I feel.
>
>
> The BBC is reporting that BT has a major fault affect many customers
> nationwide. Details here
>
> http://www.bbc.co.uk/news/technology-15154020
>
> The BBC page states that the story was updated at 1400.
Not particularly news worthy IMO. ISP's have widespread faults from time
> "Graham J" <graham@invalid> wrote in message
> news:4e89be78$0$2537$da0f...@news.zen.co.uk...
>> On behalf of a BT Business broadband customer, I've just tried ringing
>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>> connection.)
>>
>> It rings indefinitely.
>>
>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>> contact - he says that BT has a national fault, and the helpline is
>> overloaded and has crashed.
>>
>> Time to migrate, I feel.
>
>
> The BBC is reporting that BT has a major fault affect many customers
> nationwide. Details here
>
> http://www.bbc.co.uk/news/technology-15154020
>
> The BBC page states that the story was updated at 1400.
to time - such is life!
> No telecoms system is entirely fault free and no telecoms company can
> economically provide a call handling facility that can handle the load that
> a widespread fault can cause. Changing to another provider will not give any
> guarantee that it will avoid a similar problem in future. To do so would be
> a gross over-reaction.
--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------
PeterC
Oct 3, 2011, 12:02:55 PM10/3/11
to
On Mon, 3 Oct 2011 15:43:19 +0100, UnsteadyKen wrote:
> Graham J wrote...
>
>> Time to migrate, I feel.
>
> No ISP can guarantee a fault free service, BT serves me fine and has
> done for years, the current outage appears to be regional.
>
> No problems here in Northants and my Home Hub reports:
> ADSL line status
> Connection information
> Line state Connected
> Connection time 31 days, 14:30:39
> Downstream 10,144 Kbps
> Upstream 888 Kbps
Also in Northants, about 3.2km from Roade exchange, 2.9 Mbps connection.
> Graham J wrote...
>
>> Time to migrate, I feel.
>
> No ISP can guarantee a fault free service, BT serves me fine and has
> done for years, the current outage appears to be regional.
>
> No problems here in Northants and my Home Hub reports:
> ADSL line status
> Connection information
> Line state Connected
> Connection time 31 days, 14:30:39
> Downstream 10,144 Kbps
> Upstream 888 Kbps
--
Peter.
The gods will stay away
whilst religions hold sway
Graham J
Oct 3, 2011, 1:02:05 PM10/3/11
to
Plusnet Support Team wrote:
> On 03/10/2011 16:37, Peter Crosland wrote:
>> "Graham J"<graham@invalid> wrote in message
>> news:4e89be78$0$2537$da0f...@news.zen.co.uk...
>>> On behalf of a BT Business broadband customer, I've just tried ringing
>>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>>> connection.)
>>>
>>> It rings indefinitely.
>>>
>>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>>> contact - he says that BT has a national fault, and the helpline is
>>> overloaded and has crashed.
>>>
>>> Time to migrate, I feel.
>>
>>
>> The BBC is reporting that BT has a major fault affect many customers
>> nationwide. Details here
>>
>> http://www.bbc.co.uk/news/technology-15154020
>>
>> The BBC page states that the story was updated at 1400.
>
> Not particularly news worthy IMO. ISP's have widespread faults from time
> to time - such is life!
>
>> No telecoms system is entirely fault free and no telecoms company can
>> economically provide a call handling facility that can handle the load that
>> a widespread fault can cause. Changing to another provider will not give any
>> guarantee that it will avoid a similar problem in future. To do so would be
>> a gross over-reaction.
A note on the BT website - at:
> On 03/10/2011 16:37, Peter Crosland wrote:
>> "Graham J"<graham@invalid> wrote in message
>> news:4e89be78$0$2537$da0f...@news.zen.co.uk...
>>> On behalf of a BT Business broadband customer, I've just tried ringing
>>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>>> connection.)
>>>
>>> It rings indefinitely.
>>>
>>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>>> contact - he says that BT has a national fault, and the helpline is
>>> overloaded and has crashed.
>>>
>>> Time to migrate, I feel.
>>
>>
>> The BBC is reporting that BT has a major fault affect many customers
>> nationwide. Details here
>>
>> http://www.bbc.co.uk/news/technology-15154020
>>
>> The BBC page states that the story was updated at 1400.
>
> Not particularly news worthy IMO. ISP's have widespread faults from time
> to time - such is life!
>
>> No telecoms system is entirely fault free and no telecoms company can
>> economically provide a call handling facility that can handle the load that
>> a widespread fault can cause. Changing to another provider will not give any
>> guarantee that it will avoid a similar problem in future. To do so would be
>> a gross over-reaction.
http://btbusiness.custhelp.com/app/contact#s=ImNhdD0zNzg5LDM3NTQsMzc1NXxmb3JtX3N0YXRlPTAi
... would be useful.
Professional ISPs (not sure about Plusnet) usually do this, and show a
call queue wait time.
Only luck in this case that it's sufficiently newsworthy to get on the BBC
--
Graham J
Woody
Oct 3, 2011, 2:11:01 PM10/3/11
to
"Graham J" <graham@invalid> wrote in message
news:4e89ea91$0$2548$da0f...@news.zen.co.uk...
headliner.
--
Woody
harrogate three at ntlworld dot com
Stephen
Oct 3, 2011, 3:57:46 PM10/3/11
to
excuse.....
--
Regards
stephe...@xyzworld.com - replace xyz with ntl
Peter
Oct 4, 2011, 4:21:59 AM10/4/11
to
fault.Historically NT had a central 50v battery which was floated
across a rectified 50V supply. The battery/batteries were expected to
caqrry the load long enough for the generator(s) to come on line and
pick up the load.
More recently BT went down the line of Power Equipment racks, usually
1 in each suite line in both Sys X and repeater stations, but the
principle is the same, but does away with the need for large DC
distribution systems.
If it was an incoming mains failure, the one possible cause for the
outage could be a lack of fuel for the gennys
--
Cheers
Peter
(Reply to address is a spam trap - pse reply to the group)
Plusnet Support Team
Oct 4, 2011, 4:52:33 AM10/4/11
to
On 03/10/2011 18:02, Graham J wrote:
> Professional ISPs (not sure about Plusnet) usually do this, and show a
> call queue wait time.
I'd like to think we do as it's largely my responsibility! ;)
> Professional ISPs (not sure about Plusnet) usually do this, and show a
> call queue wait time.
Call queues here - http://csc.plus.net
Major Service Outage parser here -
http://usertools.plus.net/exchanges/mso.php
Plusnet Service Status feeds here - http://usertools.plus.net/status/
And Twitter here - https://twitter.com/#!/plusnet
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