Bt's Helpfulness
Gary
Customer Comments :
As your public statements on the subject are few and far between... Can you
confirm or deny that that you are not ADSL enabling anymore exchanges until
you get a greater takeup on the already enabled ones? I am extremely keen to
get broadband, but my exchange is not enabled. Though apparently the
exchange that serves the other side of Worcester is. If you are intending to
rollout to more exchanges then could you at least have somewhere on your
site that lists those expected to be done and when. A coloured map in the
Openworld section hardly constitutes rollout information.
Cheers
Gary
Their helpful response...
Thank you for your email regarding BT Openworld's ADSL service.
Unfortunately at the moment, it is not possible to answer your query via
email. However, answers to many of the most popular queries can be
found on the BT Openworld Broadband web site at
www.btopenworld.com/broadband under the section on 'help'.
You can also now order BT Openworld services via this web site, as well
as check for availability of the service in your area.
If you should require further assistance, please do not hesitate to
contact the Sales Assistance team on free-phone 0800 169 6922. This
office is available any time between 8.00am and 22.00pm Monday to
Saturday.
Please note ADSL services are available from other suppliers, and
details of these can be found on the web site www.bt.com/broadband
I hope this information has been useful to you. Please do not hesitate
to get back to me should you need any further assistance.
Merry Xmas
Yours sincerely,
(Name deleted)
eCustomer Service
BT now have a new and exciting self-help service, please click below to
try the BT Search Engine;
http://www.bt.com/askbt/index.jsp
Additionally you can now tell us how we are doing by clicking the online
survey below; www.viewscast.com/btemailsurvey
Shouldn't have expected anything really, should I...
Gary
Pobice
news:1008700923.9681.0...@news.demon.co.uk on Tue, 18 Dec
2001 18:41:46 GMT
> As sent to BT...
> Customer Comments :
>
> As your public statements on the subject are few and far between... Can
> you confirm or deny that that you are not ADSL enabling anymore
> exchanges until you get a greater takeup on the already enabled ones? I
> am extremely keen to get broadband, but my exchange is not enabled.
> Though apparently the exchange that serves the other side of Worcester
> is. If you are intending to rollout to more exchanges then could you at
> least have somewhere on your site that lists those expected to be done
> and when. A coloured map in the Openworld section hardly constitutes
> rollout information.
>
> Cheers
>
> Gary
>
> Their helpful response...
>
> Thank you for your email regarding BT Openworld's ADSL service.
Wrong part of BT. BTOpenworld just sell ADSL not install it.
--
Robert Naylor aka Pobice (The Goblin)
Pobice T Goblin - http://www.pobice.co.uk
ukmrr Chat Room - http://www.pobice.co.uk/radcliffe/
Gearstones Lodge - http://www.gearstones.com/
Need A Website? - http://www.pobice.co.uk/website/
Barry Caruth
news:1008700923.9681.0...@news.demon.co.uk...
> Additionally you can now tell us how we are doing by clicking
the online
> survey below; www.viewscast.com/btemailsurvey
>
Now what would happen if everybody who read this group filled in
that survey a few times...?
phil henry
Indeed.
It also allows blank entries, i.e. you don't have to write anything
and it still says:
"You have now completed the survey.
"Thank you for your time
"Your comments are valued and will be useful in
improving the service that you receive from BT"
Gary
BT themselves...
So, Openworld fobbed me off to BT and then Bt refused to answer my
question...
"Pobice" <pob...@yahoo.com> wrote in message
news:Xns917BC165222...@130.133.1.4...