help! I'm having to move house - - - what are my rights with BT?
bob stains
I have had BT ADSL in my house for approx 4 weeks. I am renting the
house and I have personal problems so I have to move out of the house
ASAP.
Is it possible for me not to have to pay a further 11 months 39.99 to
BT?? or am I stuck with paying this whole amount?
would BT arrange some kind of transfer to another address if it has a
BT line?
Where I am moving to doesn't have a BT phone line - it has NTL so even
if BT would suggest some kind of transfer I guess they would want me
to install a BT phone line.
Just out of curiosity, when I got ADSL installed, I noticed nothing
was changed regarding the original phone line - All the BT Tech did
was take the front of the original box and put a new one on with two
sockets. Is it possible to remove this 'front' and put it on any phone
connection box?????
any help and advice would be great
Damarr
they paid BT Ignite upfront for a 12 month connection, so if they let
customers move around, they lose money. The system is currently too
inflexible to allow a customer to change address and keep the current
contract.
The engineer may have only installed a new face plate in your house, but at
the exchange your line had to be moved and connected to the DSLAM. A lot of
exchanges are unmanned, so this costs money to do. A few people have managed
to get off without paying the remaining months, but they were very close to
the end of their contract. In any case, you'll have to pay another install
fee if you want to carry the service over.
"bob stains" <b...@stains.com> wrote in message
news:9INtOyRKUZQVsY...@4ax.com...
Sunil Sood
> house and I have personal problems so I have to move out of the house
> ASAP.
>
> Is it possible for me not to have to pay a further 11 months 39.99 to
> BT?? or am I stuck with paying this whole amount?
>
> would BT arrange some kind of transfer to another address if it has a
> BT line?
You are stuck with paying the full amount unless you are currently with
BT Openworld... (I don't think the following applies to other ISP's)
They have allowed some people not to pay the reminder of the original
contract, as long as they get ADSL installed with them again at their
new location (paying a new install fee?). BTO will then pay any penalty
due in the 1st location.
If you can't get ADSL installed at your new location, either its not in
an ADSL area or the line test fails then you will have to shell out for
the reminder of the original 12 month period.
You may have to call more than once- it might depend on who you talk
too..
> Where I am moving to doesn't have a BT phone line - it has NTL so even
> if BT would suggest some kind of transfer I guess they would want me
> to install a BT phone line.
Yes, they would.. to be able to carry out the ADSL test.
> Just out of curiosity, when I got ADSL installed, I noticed nothing
> was changed regarding the original phone line - All the BT Tech did
> was take the front of the original box and put a new one on with two
> sockets. Is it possible to remove this 'front' and put it on any phone
> connection box?????
No, a lot of work on "your line" has to be done at the exchange.. what
you suggest would not work.
Regards
Sunil
Gaz
hints off this group.
If the product doesnt work(fake it), demand a refund and say you will take
your custom elsewhere.
Gaz
"bob stains" <b...@stains.com> wrote in message
news:9INtOyRKUZQVsY...@4ax.com...
Michael Rodgers
news:9kkfkv$4ssmv$1...@ID-49507.news.dfncis.de...
> Why dont you claim the product isnt working, i am sure you can pick up a
few
> hints off this group.
> If the product doesnt work(fake it), demand a refund and say you will take
> your custom elsewhere.
That's fraud. Please, take your illegal activities, and FOAD.
--
Michael Rodgers, Plymouth UK
http://www.network-southeast.co.uk - The NSE Page
http://www.ukrailwayfaq.co.uk - uk.railway FAQ
i-ball
is that F*** off and disappear?
"Michael Rodgers" <nseINT...@network-southeast.co.uk> wrote in message
news:9kki0o$4g05r$1...@ID-43430.news.dfncis.de...
nabat
new house (actually in the same block of flats)? Would I still get
service if I simply move the face plate & re-connect the modem/pc?
bob stains
Of course the only way to fix it is to talk to BT I guess.
It seems very unfair to charge me 11 months when I've only managed to
use it for 1 month. Maybe something for Anne Robinson!!
Although I did get an e-mail from BT giving me advanced notice about
withdrawing money from my credit card. They stated that if the payment
couldn't be made my service could be stopped without notice.
hehe........
I dont think that would be a solution as they would probably start
legal action against me.
What would happen though if i were to request my normal phone to be
disconnected? As everything comes through 1 line, would i still be
able to surf? Theoretically I would still be paying 39.99 a month for
the ADSL.????
We need a lawyer in this group ;-)
Igy!
"i-ball" <i...@NOSPAMthegcm.net> wrote in message
news:9klmbr$q83$1...@canard.ulcc.ac.uk...
> FOAD?
it's
> is that F*** off and disappear?
die
...actually.
--
`·.¸¸.·´¯`·> Igy! / Doyle / Me
.sdrawkcab dootsrednu tub sdrawrof devil si efiL
Adrian Kennard
>
> Thanks for all the info.
> Of course the only way to fix it is to talk to BT I guess.
>
> It seems very unfair to charge me 11 months when I've only managed to
> use it for 1 month. Maybe something for Anne Robinson!!
Maybe - they do take the daftest of cases and take them completely
out of context and blow them out of all proportion...
In what way is this not what you agreed to when you signed up ?
When we sign people up we are very careful not to pull the wool
over their eyes. We get them not only to sign the contract but
to initial by each of 6 key terms including an "I fully understand
I have signed up to a service which has a minimum period of
service..." etc. We have gone to a lot of bother to make sure
customers understand the key contract terms before they sign up.
Did BTO not make this clear to you ?
--
_ Andrews & Arnold Ltd, 0871 871 4444 http://aa.nu/
(_) _| _ . _ _ Professional Voice and Data Systems for Business.
( )(_|( |(_|| ) FAST ADSL: Want linux friendly ISP http://sod.ms/
~~~~~~~~~~~~~~~~ Need a good firewall: http://www.FireBrick.co.uk/
Burning_Ranger
news:9klmbr$q83$1...@canard.ulcc.ac.uk...
>
> is that F*** off and disappear?
'Fuck off and Die' I believe.
--
Burning_Ranger
bob stains
It just doesn't seem fair to sting someone for 12 months when they
only got 1 months use of the service.
BT should cut the contracts down to six months or they should refuse
to install into rented property.
acid
I belive
On Mon, 6 Aug 2001 10:01:16 +0100, "i-ball" <i...@NOSPAMthegcm.net>
wrote:
Toby Groves
<b...@stains.com> writes
>Thanks for all the info.
>Of course the only way to fix it is to talk to BT I guess.
>
>It seems very unfair to charge me 11 months when I've only managed to
>use it for 1 month. Maybe something for Anne Robinson!!
Why is it unfair? You signed up for a 12-month contract, why on earth
should you be let out of it early? I sympathise that you couldn't have
foreseen circumstances when you had the service installed, but that's
not BT's fault, they have to cover their costs.
If you take out a 12-month loan, then lose your job in two months time,
should the bank just 'let you off' paying back the money? Of course
most banks will recommend you insure yourself against such things, but
if there's no insurance, why should the bank take the hit?
--
Toby
Adrian Kennard
>
> Yes I was well aware to the terms. I am not disputing the terms.
>
> It just doesn't seem fair to sting someone for 12 months when they
> only got 1 months use of the service.
>
> BT should cut the contracts down to six months or they should refuse
> to install into rented property.
Thats as maybe, but it does not change the contract you have
agreed to and are stuck with. Its fair in that you agreed to
it and they are simply expecting you to stick to what you agreed.
But it is not that fair in the first place, perhaps, but that
is a matter of opinion.
What I would like to see is BT contracting with the end user to
make the line ADSL capable. This may have a minimum term, however
if the new owner of the line took it over then that should be
void (and that would be nice for phone lines too).
Then, the end user could contract with the ISP and use the
line much like a dial up line - even paying two ISPs if they
wanted to. The ISP would not pay BT for the end user line
but just for their BT central, and the end user could chop and
change as much as they liked (and ISP contracts allowed).
However, thats not how it was done. Shame.
Mike Barnard
>Hi
>I have had BT ADSL in my house for approx 4 weeks. I am renting the
>house and I have personal problems so I have to move out of the house
>ASAP.
>
>Is it possible for me not to have to pay a further 11 months 39.99 to
>BT?? or am I stuck with paying this whole amount?
Just a thought, would the current occupier of the flat be willing to
take on the connection?