plusnet problem
Andy Burns
has thrown a wobbler, it claims that individual users will be stuck on a
"nighttime" profile, but mine is *VERY* much worse than any normal
profile, SSH sessions are practically unusable, google maps freezes for
minutes at a time, same with usenet and openvpn sessions
Anyone else?
Andy Burns
> I see from the status page that Plusnet's bandwidth throttling system
> has thrown a wobbler
No update on the status page, but feels like somebody's just kicked it
in the appropriate location ...
Peter Boulding
<usenet....@adslpipe.co.uk> wrote in
<7t-dnap9Sqee85LQ...@brightview.co.uk>:
Some yes, some no, it would appear. See the newsgroup
plusnet.service.customer-feedback (start with Message-ID
Fbadnbx3crwhhZLQ...@brightview.co.uk )
--
Regards, Peter Boulding
pjbn...@UNSPAMpboulding.co.uk (to e-mail, remove "UNSPAM")
Fractal Music and Images: http://www.pboulding.co.uk/ and
http://www.soundclick.com/bands/default.cfm?bandID=794240&content=music
Eric Parker
"Andy Burns" <usenet....@adslpipe.co.uk> wrote in message
news:7t-dnap9Sqee85LQ...@brightview.co.uk...
Yep. I've lost usenet. I found it had gone at about 07:00 this morning.
I lose about 50% of pings to eu.news.astraweb.com and us.news.astraweb.com.
I've raised a ticket.
Eric
Andy Burns
> On Mon, 20 Dec 2010 14:53:54 +0000, Andy Burns wrote:
>
>> Anyone else?
>
> Some yes, some no, it would appear.
Seems better at the moment (not restarted router again)
> See the newsgroup
> plusnet.service.customer-feedback (start with Message-ID
> Fbadnbx3crwhhZLQ...@brightview.co.uk )
I don't see any groups plusnet.* on server news.plus.net
Peter Crosland
news:l7adnY6CfOVO5ZLQ...@brightview.co.uk...
This probably why.
Service: Broadband
Posted: Mon, Dec 20 2010 at 11:23:46
Subject: View My Usage / Traffic Management system (64987)- UPDATE
This is an update to this morning's post about the problems we've been
experiencing with our traffic management platform.
At approximately 9pm last night one of our databases suffered a disk failure
which has caused a number of problems that may be affecting customers.
* Broadband usage for the last 12 hours or so may not be showing when
checking the usage reporting tool available on our website.
* Our traffic management platforms are 'frozen' at 9.00pm last night. Any
traffic management restrictions that were applied to your account at this
time of the evening will still be in place now.
* If you've disconnected/reconnected between 9.00pm last night and now then
you will have been assigned a 'default traffic management profile' from
9.00pm last night. This profile heavily restricts time sensitive activities
such as Peer-to-Peer filesharing and Binary Usenet. It may also affect the
use of some high-definition streaming services and download sites/servers.
* If your traffic is restricted due to exceeding your monthly allowance, and
you are due to be billed today, then the restrictions are unlikely to be
removed until the underlying cause of the problem is resolved.
* If your account has entered failed billing then you may be having
difficulty making a payment and lifting the billing restrictions.
Only if you're in failed billing should you try disconnecting and
reconnecting if you're having difficulty getting online after making a late
payment.
In all other circumstances we recommend that you *avoid
disconnecting/reconnecting* as you're likely to make the situation worse if
you do.
We would like to apologise for the inconvenience and will post another
update this afternoon.
Kind regards,
Bob Pullen
Customer Support
Peter Crosland
Andy Burns
> This probably why.
>
> Service: Broadband
> Posted: Mon, Dec 20 2010 at 11:23:46
I did indicate in my first post that I was aware from the status oage
that there was an issue, I was more concerned that the issue was making
things much worse than the status message implied.
Eric Parker
"Peter Crosland" <g6...@yahoo.co.uk> wrote in message
news:DoSdneVYaOslGZLQ...@brightview.co.uk...
>
> In all other circumstances we recommend that you *avoid
> disconnecting/reconnecting* as you're likely to make the situation worse
> if you do.
>
Unfortunately I rebooted the modem/router at around 07:15 this morning. Sigh
!
Eric
Peter Boulding
<usenet....@adslpipe.co.uk> wrote in
<kd6dnQiNtLmP5pLQ...@brightview.co.uk>:
That's odd. Plus net customers should see 26 of them.
Do I take it from your path header that you're a Brightview--and formerly
Madasafish--customer? If so I'd have guessed that you should have been
granted access when BT started merging the Brightview and Plus Net
platforms. Maybe you should raise a support ticket to ask for clarification.
Or maybe Bob Pullen will be along to comment.
Andy Burns
> "Peter Crosland" <g6...@yahoo.co.uk> quoted:
>
>> "In all other circumstances we recommend that you *avoid
>> disconnecting/reconnecting* as you're likely to make the situation worse
>> if you do."
>
> Unfortunately I rebooted the modem/router at around 07:15 this morning.
Mine had also rebooted at around that time (despite having been up
without a glitch for the past 16 days) I then rebooted it again at about
10am when SSH was unusable.
Andy Burns
> On Mon, 20 Dec 2010 15:49:38 +0000, Andy Burns wrote:
>
>> I don't see any groups plusnet.* on server news.plus.net
>
> That's odd. Plus net customers should see 26 of them.
>
> Do I take it from your path header that you're a Brightview--and formerly
> Madasafish--customer?
No, I am a direct plusnet customer, the headers changed to brightview a
year or so back, long after the news outsourcing to giganews.
> If so I'd have guessed that you should have been
> granted access when BT started merging the Brightview and Plus Net
> platforms. Maybe you should raise a support ticket to ask for clarification.
> Or maybe Bob Pullen will be along to comment.
I was hoping he'd pop in to comment on the throttling problem.
Peter Crosland
Likewise. I think the expression is s**t happens!
Peter Crosland
JohnA
>
> Unfortunately I rebooted the modem/router at around 07:15 this morning.
Sigh
> !
>
> Eric
>
Probably doesn't matter, Eric! I gather that if you haven't rebooted you
are left in a limbo where it is always 9pm! That is certainly true here,
where Binary Usenet has dead all day.
Still, I look for a silver lining - at least my Binary contract is for n
Gigabytes rather then n Days ;-}}
John A
chris
Only just seen this thread. Last night I didn't notice any problems. I
was only doing light web-browsing and linux package updates. I'm on the
'Value' package.
George Weston
Provided that you haven't turned off your router in the meantime, you'll
probably be OK.
The fault apparently only affects those who have done so, and on
reconnection find that they've been reverted to a default
"traffic-managed" profile.
Luckily, my connection has stayed in so far and all is well here too.
George
George Weston
Further to my last post, Plusnet have just posted this update on their
own newsgroup:
"The vast majority of customers should now be assigned the correct
traffic management profile and should no longer be suffering from slow
speeds or Internet performance problems.
There are around 2000 customers who remain on our 'default traffic
management profile'. This is typically customers who were activated
yesterday, recently billed (or failed billing), recently changed account
type or recently added a static IP address/IP block.
The default traffic management profile heavily restricts time sensitive
activities such as Peer-to-Peer filesharing and Binary Usenet. It also
affects the use of some high-definition streaming services, download
sites/servers, and access to certain websites depending on where the
multimedia content on the pages is hosted -
http://www.plus.net/support/broadband/speed_guide/download_servers.shtml
We are manually fixing these 'broken' accounts and hope to have
finished by mid-afternoon today.
We would like to apologise to customers for the continued inconvenience
and will post another update this afternoon."
George
chris
Ta. I can't remember the last time I restarted my router. It was
probably when we went away on holiday in the summer...
Plusnet Support Team
> Peter Boulding wrote:
>
>> On Mon, 20 Dec 2010 15:49:38 +0000, Andy Burns wrote:
>>
>>> I don't see any groups plusnet.* on server news.plus.net
>>
>> That's odd. Plus net customers should see 26 of them.
>>
>> Do I take it from your path header that you're a Brightview--and formerly
>> Madasafish--customer?
>
> No, I am a direct plusnet customer, the headers changed to brightview a
> year or so back, long after the news outsourcing to giganews.
You should definitely be able to see the Plusnet groups if you're using
news.plus.net (or one of its aliases).
>> If so I'd have guessed that you should have been
>> granted access when BT started merging the Brightview and Plus Net
>> platforms. Maybe you should raise a support ticket to ask for clarification.
>> Or maybe Bob Pullen will be along to comment.
>
> I was hoping he'd pop in to comment on the throttling problem.
Bit late for that now! ;)
--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------
Andy Burns
> You should definitely be able to see the Plusnet groups if you're using
> news.plus.net (or one of its aliases).
I am using thunderbird 3.1.x from one of my plusnet assigned static IP
addresses with news.plus.net on port 119 (no encryption or
authentication) just done a groups refresh, got down a list of 101,000
groups of which zero contain the string 'plusn'
Any thoughts ...
Peter Boulding
<usenet....@adslpipe.co.uk> wrote in
<LoWdnSro_dw-wofQ...@brightview.co.uk>:
What happens if you click on this link?
Message-ID: <NaCdnbIvH-g9b4TQ...@brightview.co.uk>
Andy Burns
> What happens if you click on this link?
>
> Message-ID: <NaCdnbIvH-g9b4TQ...@brightview.co.uk>
It treats it as an email address rather than a message id header, and I
can't for the life of me see where under edit/preferences the setting is
to control that ...
Andy Burns
> On Tue, 28 Dec 2010 22:07:30 +0000, Andy Burns
> <usenet....@adslpipe.co.uk> wrote in
> <LoWdnSro_dw-wofQ...@brightview.co.uk>:
>
>> Plusnet Support Team wrote:
>>
>>> You should definitely be able to see the Plusnet groups if you're using
>>> news.plus.net (or one of its aliases).
>>
>> I am using thunderbird 3.1.x from one of my plusnet assigned static IP
>> addresses with news.plus.net on port 119 (no encryption or
>> authentication) just done a groups refresh, got down a list of 101,000
>> groups of which zero contain the string 'plusn'
>>
>> Any thoughts ...
>
> What happens if you click on this link?
>
> Message-ID: <NaCdnbIvH-g9b4TQ...@brightview.co.uk>
If I manually feed that id to CompactHeader/mnheny's manual message id
feature, it does find your message in reply to Peter Crossland.
michael adams
"Plusnet Support Team" <sup...@plus.net> wrote in message
news:aI2dnfk8ALzyk4fQ...@brightview.co.uk...
> You should definitely be able to see the Plusnet groups if you're using
> news.plus.net (or one of its aliases).
I recently joined Plusnet, and have long subscribed to News Individual Net.
None of the Plusnet groups are listed on the NIN Newserver list which is fairly
comprehensive. Just to be double sure, I refreshed the list before this posting.
When clicking on the "Usenet" link on the Plusnet site, this simply links to
a web portal offering web based threading. Which isn't Usenet, it's a web
forum.
For many users, web based portals, the Google Groups interface etc., offer none
of the functionality, features, and ease of use associated with conventional
newsreaders. Certainly where plain text is concerned. Which is why they're
avoided if at all possible.
For some reason, your own messages appear to have been posted through the Giganews
server www.giganews.com, rather than the news.plus.net to which you refer.
michael adams
...
Peter Boulding
<usenet....@adslpipe.co.uk> wrote in
<aIudnU3LR_LG64fQ...@brightview.co.uk>:
...er... I hope it finds *Bob Pullen's* message in reply to Peter Crossland.
The point is, though, that news.brightview.co.uk (AKA, I assume,
news.plus.net) does admit the existence of a plus net newsgroup since the
above message was posted to--and only to--plusnet.service.customer-feedback;
and it does let you access it.
This, I trust, is useful info to Bob Pullen; also, perhaps, to any
Thunderbird guru who might be prepared to help you on this.
Peter Boulding
<mjad...@onetel.net.uk> wrote in <8nvdup...@mid.individual.net>:
>
>"Plusnet Support Team" <sup...@plus.net> wrote in message
>news:aI2dnfk8ALzyk4fQ...@brightview.co.uk...
>
>> You should definitely be able to see the Plusnet groups if you're using
>> news.plus.net (or one of its aliases).
>
>I recently joined Plusnet, and have long subscribed to News Individual Net.
>None of the Plusnet groups are listed on the NIN Newserver list which is fairly
>comprehensive. Just to be double sure, I refreshed the list before this posting.
The only other server in my current list that claims to carry any of the
plusnet.* newsgroups is albasani, and it only lists two or three of them.
>When clicking on the "Usenet" link on the Plusnet site, this simply links to
>a web portal offering web based threading. Which isn't Usenet, it's a web
>forum.
I've never tried it, assuming that it was just a web-based usenet portal
similar to Google Groups. Is that not so?
>For many users, web based portals, the Google Groups interface etc., offer none
>of the functionality, features, and ease of use associated with conventional
>newsreaders.
Absolutely. Google Groups is truly, madly, deeply, horrible.
>Certainly where plain text is concerned. Which is why they're
>avoided if at all possible.
>
>For some reason, your own messages appear to have been posted through the Giganews
>server www.giganews.com, rather than the news.plus.net to which you refer.
Plus Net's news server is in reality run by Giganews. www.giganews.com is
the *web* (not usenet) address of their home page. But you're looking at the
wrong message header: to trace the path of a newsgroup message across usenet
you need to examined the "Path:" header. Note that it shows the list of
servers through which the message passed in reverse order: the leftmost
server is the last in the chain; the rightmost is the first.
Andy Burns
> On Tue, 28 Dec 2010 23:44:27 +0000, Andy Burns
> <usenet....@adslpipe.co.uk> wrote in
> <aIudnU3LR_LG64fQ...@brightview.co.uk>:
>
>> Peter Boulding wrote:
>>
>>> What happens if you click on this link?
>>>
>>> Message-ID: <NaCdnbIvH-g9b4TQ...@brightview.co.uk>
>>
>> If I manually feed that id to CompactHeader/mnheny's manual message id
>> feature, it does find your message in reply to Peter Crossland.
>
> ...er... I hope it finds *Bob Pullen's* message in reply to Peter Crossland.
... er yes ....
> The point is, though, that news.brightview.co.uk (AKA, I assume,
> news.plus.net) does admit the existence of a plus net newsgroup since the
> above message was posted to--and only to--plusnet.service.customer-feedback;
> and it does let you access it.
If I right click the message-id, it allows me to find the corresponding
message on any of my configured usenet accounts, so I can specifically
tell it to look on news.plus.net ... and it finds the correct message,
whether launching via message-id even requires the server's acceptance
than the group exists ... I wouldn't know ...
> This, I trust, is useful info to Bob Pullen; also, perhaps, to any
> Thunderbird guru who might be prepared to help you on this.
Ta.
michael adams
"Peter Boulding" <pjbn...@UNSPAMpboulding.co.uk> wrote in message
news:6l1lh6psf8vjefp6j...@4ax.com...
> Plus Net's news server is in reality run by Giganews. www.giganews.com is
> the *web* (not usenet) address of their home page. But you're looking at the
> wrong message header: to trace the path of a newsgroup message across usenet
> you need to examined the "Path:" header. Note that it shows the list of
> servers through which the message passed in reverse order: the leftmost
> server is the last in the chain; the rightmost is the first.
I was going by the Usenet provider header -
Usenet-Provider: http://www.giganews.com
michael adams
...
George Weston
I've just checked "Manage my newsgroups" for the availability of the
Plusnet NGs on news.plus.net and they don't show up!
However, they used to, and that's why I'm subscribed to them already via
that server.
For further information, you won't get the plusnet newsgroups via
news.individual.net (I use that also) as the plusnet groups are
"in-house" only.
George
Andy Burns
> You're absolutely right - something has gone wrong somewhere in
> Thunderbird.
> I've just checked "Manage my newsgroups" for the availability of the
> Plusnet NGs on news.plus.net and they don't show up!
I did wonder when the counter ticked past 65,000 groups if it might be a
problem, but I think that was Agent that had that limit and hopefully
Thunderbird can cope with 32bits worth rather than 16bits.
Peter Boulding
<usenet....@adslpipe.co.uk> wrote in
<V_WdnQjkn8Typ4bQ...@brightview.co.uk>:
The newsgroup directory in my copy of Fort� Agent (Version 4.2) currently
shows more 113,000 newsgroup titles. Don't know about earlier versions.
Flop
You are looking for the wrong segment!!
'plusn' will return nothing.
But 'lusnet' ......
No idea why :-(
Flop
George Weston
Thanks for that - it works but god knows why!
George
Andy Burns
> The newsgroup directory in my copy of Forté Agent (Version 4.2) currently
> shows more 113,000 newsgroup titles. Don't know about earlier versions.
I don't think I paid to extend my licence past 1.5
Andy Burns
> Andy Burns wrote:
>
>> 101,000 groups of which zero contain the string 'plusn'
>
> You are looking for the wrong segment!!
>
> 'plusn' will return nothing.
>
> But 'lusnet' ......
Well that *is* odd, but thanks because it works, subscribed ...
Plusnet Support Team
Indeed and telnetting to the server shows that the group is available:
> telnet news.plus.net 119
> 200 News.GigaNews.Com
> group plusnet.service.customer-feedback
> 211 25812 14 25825 plusnet.service.customer-feedback
Plusnet Support Team
> Plusnet NGs on news.plus.net and they don't show up!
Likewise, how very odd!
Plusnet Support Team
> "Plusnet Support Team" <sup...@plus.net> wrote in message
> news:aI2dnfk8ALzyk4fQ...@brightview.co.uk...
>
>> You should definitely be able to see the Plusnet groups if you're using
>> news.plus.net (or one of its aliases).
>
> I recently joined Plusnet, and have long subscribed to News Individual Net.
> None of the Plusnet groups are listed on the NIN Newserver list which is fairly
> comprehensive. Just to be double sure, I refreshed the list before this posting.
The groups are private so I would expect this behaviour.
> When clicking on the "Usenet" link on the Plusnet site, this simply links to
> a web portal offering web based threading. Which isn't Usenet, it's a web
> forum.
Yes, but conventional access to Usenet is still possible via
news.plus.net or one of its aliases.
> For many users, web based portals, the Google Groups interface etc., offer none
> of the functionality, features, and ease of use associated with conventional
> newsreaders. Certainly where plain text is concerned. Which is why they're
> avoided if at all possible.
>
> For some reason, your own messages appear to have been posted through the Giganews
> server www.giganews.com, rather than the news.plus.net to which you refer.
Our Usenet service is outsourced to Giganews.
Plusnet Support Team
Curiouser and curiouser!
Plusnet Support Team
>
> 'plusn' will return nothing.
>
> But 'lusnet' ......
>
> No idea why :-(
Courtesy of one of our customers over in p.s.customer-feedback:
https://bugzilla.mozilla.org/show_bug.cgi?id=577022