VIRGIN MEDIA (EX NTL) CHARGING FOR SERVICES NEVER REQUESTED
graham....@ntlworld.com
I wish to alert all to check their accounts from Virgim Media - I
queried two charges on my bill with them today for television and
telephone. They immediately said they were errors and would be
removed. Interestingly, one was for a "Call Waiting" telephone service
where the phone buzzs if engaged and another caller is trying to
connect. When I demanded to know how a service I never asked for
appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
there was a problem across Virgin in billing customers who had never
asked for this service.
Maybe there are thousands of customers out there who need to be
alerted to this as the Virgin Bills are the most confusing I have ever
seen and many people may not pick up this illegal charge.
Also, imterestingly the Virgin manager referred to their Auditors
being involved ?
Many thanks
Graham
Eeyore
cla...@btinternet.com wrote:
> graham....@ntlworld.com wrote:
>
> >Maybe there are thousands of customers out there who need to be
> >alerted to this as the Virgin Bills are the most confusing I have ever
> >seen and many people may not pick up this illegal charge.
> >Also, imterestingly the Virgin manager referred to their Auditors
> >being involved ?
>
> It has been my experience that NTL/Telewest billing was total crap
> like their services before Branston ever became involved and why he
> should get involved with a pig in a poke company like the Telewest
> group I will never know .
> I noticed that Verginmedia had two girls sat outside the door of my
> local Morrison store earlier this afternoon freezing their tits of and
> no one entering or leaving was taking any notice of them .But is it
> any wonder no one wants to know around these parts when they have
> resorted to capping peoples broadband accounts here without even
> letting on they where so doing .
Tell me about this capping.
Graham
o p @secret.com Gonz
<graham....@ntlworld.com> wrote in message
news:1174320752.4...@e1g2000hsg.googlegroups.com...
Do you think they're stickin the charge on intentionally, hopin you
don't notice?
Make up the money they've lost lately?
Hmmmm
o p @secret.com Gonz
"Eeyore" <rabbitsfriend...@hotmail.com> wrote in message
news:45FEC1F9...@hotmail.com...
He means throttling.
o p @secret.com Gonz
<cla...@btinternet.com> wrote in message
news:m4htv21efbs4oeuvc...@4ax.com...
> On Mon, 19 Mar 2007 17:04:58 -0000, "Gonz" <T o p @ S e c r e t . c o
> m> wrote:
>
>
>>He means throttling.
> Different words same meaning more or less .
But if you use the word they don't use, then Alex will just say "we're
not capping"
But because you use the word they do use, he won't say anything.
m
Gonz wrote:
>>
>>
>> Tell me about this capping.
>
>
> He means throttling.
>
Correct me if I'm wrong but I understand 'capping' to mean where one is
cut off completely and 'throttling' where speed is restricted.
Plusnet admit to 'throttling' after a certain download amount and do it
variably on type of traffic and only at peak times.
Virgin don't admit to anything until you breach their (unpublished) limits.
My mate has just been sent a second letter that suggests that anything
over 40G on Virgin is considered unacceptable and that failing to reduce
this or certainly using anything very much more, will result in them
'helping' you to move elsewhere!!!!!!!!!!!!!!
ISPs are going to have to face up to the fact that with all the online
services (like Skype and Utube) useage is going to increase.
Some even have the nerve (Virgin? BT?) to advertise download video
services without pointing out the data that will be consumed will
rapidly exceed their (hidden) limits.
I forsee a big crash coming!!
Mike
Eeyore
cla...@btinternet.com wrote:
> Eeyore wrote:
>
> >Tell me about this capping.
>
> Ok made a mistake try throttling
Ok tell me about the throttling.
> but they never informed us they where doing this and swore that it was not
> happing until " The Register" exposed them .
Do you have a link to that ?
> BT are a lot of things but their staff are not liers unlike the staff
> at the former Blueyonder .
Hmmmm....... I could elaborate.
Graham
Eeyore
cla...@btinternet.com wrote:
> Nope I removed all traces of Blueyonder when I left pity I could not
> wipe my mind in the same way also but I never forgive or forget any
> company that does me some wrong
What exactly happened ? Were you a very heavy user for example ? Lots of p2p or
whatever ?
Graham
kraftee
> wipe my mind in the same way also but I never forgive or forget any
> Sipgate for cutting their VOIP phone service for three days while they
> went of on a boozing weekend .
There's a lot of that around, I know a ISP who shut down their usenet
servers, over a weekend, so to go & have a lan party....
Trevor
<cla...@btinternet.com> wrote in message
news:gchtv25du0oasdje9...@4ax.com...
> On Mon, 19 Mar 2007 17:01:45 +0000, Eeyore
> <rabbitsfriend...@hotmail.com> wrote:
>
>
>>Tell me about this capping.
> doing this and swore that it was not happing until " The Register"
> exposed them .
> at the former Blueyonder .
>
Tiscali is the same - they lie about "unlimited use" when the product sold
is clearly not unlimited. Their system can't cope so at the moment news
servers (text groups) are blocked between 6pm and 11pm each night, peer2peer
ports are blocked from 5pm to 11-30pm and they even count unsolicited
traffic in the "unlimited" limited use of 30GB per month. That is ALL
traffic to and from the PC whether it is wanted or not. It's not just
downloaded data.
ISPs lie and use various words and references to policies or clauses to
avoid prosecution and/or legal action from customers due to false
advertising.
It is about time ISPs stopped getting away with the false advertising. Does
anyone fancy a group legal action against ISPs on a no win no fee basis?
Trevor
<cla...@btinternet.com> wrote in message
news:imauv2d4vtudp1lja...@4ax.com...
> On Mon, 19 Mar 2007 23:13:56 -0000, "kraftee"
> <kraftee@b&e-cottee.me.uk> wrote:
>
>
>>There's a lot of that around, I know a ISP who shut down their usenet
>>servers, over a weekend, so to go & have a lan party....
>>
> they left no one around to pick it up :))) .
It was to probably boost their revenue by people calling the help lines. I
know one ISP that used to introduce the odd fault to make some money.
People used to be kept on hold.
kraftee
> On Mon, 19 Mar 2007 23:13:56 -0000, "kraftee"
> <kraftee@b&e-cottee.me.uk> wrote:
>
>
>> servers, over a weekend, so to go & have a lan party....
>>
> they left no one around to pick it up :))) .
Nope they actually posted what they were going to do & then did it. I left
within 2 weeks afterwards.
David Horne, _the_ chancellor (*)
> I wish to alert all to check their accounts from Virgim Media - I
> queried two charges on my bill with them today for television and
> telephone. They immediately said they were errors and would be
> removed. Interestingly, one was for a "Call Waiting" telephone service
> where the phone buzzs if engaged and another caller is trying to
> connect. When I demanded to know how a service I never asked for
> appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
> there was a problem across Virgin in billing customers who had never
> asked for this service.
Problem? I suspect this kind of thing is intentional.
--
(*) ... of the royal duchy of city south and deansgate
David Horne- http://www.davidhorne.net
(don't email yahoo address) usenet (at) davidhorne (dot) co (dot) uk
Alex Brown
>
>I wish to alert all to check their accounts from Virgim Media - I
>queried two charges on my bill with them today for television and
>telephone. They immediately said they were errors and would be
>removed. Interestingly, one was for a "Call Waiting" telephone service
>where the phone buzzs if engaged and another caller is trying to
>connect. When I demanded to know how a service I never asked for
>appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
>there was a problem across Virgin in billing customers who had never
>asked for this service.
Hi Graham,
Sounds a bit odd to me. Please drop me a line with some account
details and I'll look into this further.
Alex
--
Alex Brown
Senior Product Manager
Product Management, Virgin Media
Alex Brown
>
>It has been my experience that NTL/Telewest billing was total crap
>like their services before Branston ever became involved and why he
>should get involved with a pig in a poke company like the Telewest
>group I will never know .
Hi Ron,
Hope you're well.
graham....@ntlworld.com
Hi Alex,
Account number 51418053 statement date 18 January 2007
Graham