Madasafish support...
John
Brightview) support recently?
Was unable to connect last night - got through to the call centre (now
provided by Fairbridge Communications - and 3rd party outsourced call
centre) - and was met by confusion... he didn't know they offered an ADSL
service.
Waited for my promised call-back today (by noon, I was assured)... it didn't
happen, so I called again tonight (25 minutes to get through), only to find
that the helpdesk was being manned by 2 people (to support just how many
ISP's, I wonder).
Given that there is a migration of customer data taking place, customers are
being moved to a new RADIUS server (am I the only one to have received no
communications from the new owners regarding this?), and my account's
propensity to "lock-up" and deny me access, I have to raise strong concerns
for the remainder of my contract with Madasafish...
Concerned,
John
Steve M
news:9lellf$97fli$1...@ID-93484.news.dfncis.de...
See 'Anyone know what's happening to Dazzlefish?' thread
Steve
John
See it now Steve... am not using the MAAF news server (avoided it since it
disappeared month's back) - some posts can be a little slow to come through
sometimes...
My post was a rant and warning to other former iomart/Madasafish customers
as much as anything...
Aside from the lack of knowledge about the products they are supposed to be
supporting, my biggest concerns are the lack of communications to customers,
and the proposed setup of a 60p per minute support number manned by only 2
staff (although, they do claim to be looking at increasing staff - thay also
claimed they would call me back today!)
We seem to be stuck in a hard place: tied to a contract; nothing
(communication) coming from the new holder's of the contract; new,
uninformed, understaffed helpdesk...
How long before residential customers can receive proper service level
agreements and compensation for the premium services we pay (through the
nose) for in regards to ADSL?
John
Mike Barnard
wrote:
>Anyone else had to try calling Madasafish (recently taken over by
>Brightview) support recently?
Hmmmmm. Brightview. I'll look this up.
Google search....
A company that does some sort of window cleaning.
Let's try Brightview.com. No site.
Let's try Brightview.co.uk. No site, but a freenetname account.
OK, so Brightview aren't very good at showing themselves. Who are
they? Or, with the current mess Dazzlefish are in, maybe the window
cleaning company ARE the people!
Sigh. 11pm now. More phone calls tomorrow morning methinks. Night
night.