Threatening to leave is often the best way to get to speak to a human
being when there's a long call queue for tech support. If you can
convince them that you think it's a simple technical issue that could
dissuade you from leaving if it could be fixed, they can transfer you
directly to tech support more quickly than it would take you press
whichever number it is and wait for tech support yourself. Internal
call transfers don't go through the same external gauntlet of number
pressing, so it can be quicker.
Remember, when their robot says "Your call is very important to us",
what it really means is "Your money is very important to us".
Rod.