Plusnet - broadband connection

[Mrs Miggins]

Hello all

This week my Broadband service, managed by Plusnet, was upgraded to a faster
connection. After this work the "broadband" light on my router (the 5th
light on it), a Thomson TG585v7, has not been showing green but shows a dull
red colour.

I can connect to the internet and it "seems" ok. I logged a call with the
support desk. They blithely wrote back that they have never heard of this
before. That response seemed unusual to me, given that it is their router.

Is there anything to worry about? I'm thinking that the connection might
not be properly configured.

--
Regards,
MM

[Wibble]

"Mrs Miggins" <mrsmi...@pieshop.com> wrote in message
news:ntidnRbqMfV5rU_T...@brightview.com...

Green Solid on Internet connectivity, no activity, Blinking Internet
activity

Red Solid on Internet connection setup failed

Off No Internet connection

[George Weston]

You might try posting to plusnet.service.customer-feedback as you will
probably get some replies from other Plusnet users who have the Thomson
routers.

[Stephen Wolstenholme]

Was the upgrade from ADSL to ADSL2+? If so then it your router trying
to sync with the exchange DSLAM. That's because ADSL2+ syncs at a
higher speed than ADSL and requires a better connection. You are not
getting a lot from the upgrade. If it works then OK but make sure you
are really getting a faster connection.

Steve

--
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[George Weston]

Generally, I'd agree with you but the OP says that the "internet seems OK"

[Mrs Miggins]

"George Weston" <geow...@NOSPAMgmail.com> wrote in message
news:9jerk5...@mid.individual.net...

Hi - yes I can connect to the internet, get mail off servers etc.
MM

[Mrs Miggins]

"George Weston" <geow...@NOSPAMgmail.com> wrote in message

news:9jerg3...@mid.individual.net...

Thanks for that thought. But just seen the next post.
MM

[Mrs Miggins]

"Stephen Wolstenholme" <st...@npsl1.com> wrote in message
news:glc4d759cs77dg7mq...@4ax.com...

Thanks - I will ask the support desk.
MM

[Flop]

On 27/11/2011 12:45, Mrs Miggins wrote:

Normally, I would suggest 'if it aint broke - dont fix it'.

You do not say what speed you are getting and so I would suggest you go to:

http://www.speedtest.net/

run a test,

also go to the 'pingtest.net' box and run a ping test.

By a bit of forensic reverse analysis, someone here can probably
estimate what your previous speed was and whether you are better off.

However, you say 'this week' and so I would leave it for a few days to
make sure that you have stabilised. [My advice is to leave the router on
all the time - but others may disagree].

Flop

[The Natural Philosopher]

Flop wrote:
> On 27/11/2011 12:45, Mrs Miggins wrote:
>> Hello all
>>
>> This week my Broadband service, managed by Plusnet, was upgraded to a
>> faster
>> connection. After this work the "broadband" light on my router (the 5th
>> light on it), a Thomson TG585v7, has not been showing green but shows
>> a dull
>> red colour.
>>
>> I can connect to the internet and it "seems" ok. I logged a call with
>> the
>> support desk. They blithely wrote back that they have never heard of
>> this
>> before. That response seemed unusual to me, given that it is their
>> router.
>>
>> Is there anything to worry about? I'm thinking that the connection might
>> not be properly configured.
>>
>
> Normally, I would suggest 'if it aint broke - dont fix it'.
>
> You do not say what speed you are getting and so I would suggest you go to:
>
> http://www.speedtest.net/
>
> run a test,
>
> also go to the 'pingtest.net' box and run a ping test.
>
> By a bit of forensic reverse analysis, someone here can probably
> estimate what your previous speed was and whether you are better off.
>

Crossover point seems to be about 3.5Mbps. less than that stay with the
8Mpbps service...

> However, you say 'this week' and so I would leave it for a few days to
> make sure that you have stabilised. [My advice is to leave the router on
> all the time - but others may disagree].
>

I think the curious point is the Thomson router panel light.


> Flop
>
>
>
>

[Mrs Miggins]

"The Natural Philosopher" <t...@invalid.invalid> wrote in message
news:jau88n$vcg$2...@news.albasani.net...

It is a bit curious. The speed before was a very old 1mbps line service. I
know that's low but I wasn't too bothered about upgrading. This is a forced
upgrade for no extra cost. I had done a speed test before. Now it's about
5 but the info email said it could be upto 24.
I have put the router through a power cycle.
Thanks for all your comments, much appreciated.
I might write to them.
MM

[chris]

The 'upto 24(Mbps)' is purely theoretical and no-one outside of the
exchange is will get that speed.

The BT broadband checker
http://www.dslchecker.bt.com/adsl/adslchecker.welcome can give you some
predictions regarding expected speed. For me it's pretty much spot on,
but others have found it to be less accurate.

> I have put the router through a power cycle.

Don't do it too often, as the exchange may 'think' there's a problem and
reduce the speed to compensate. Just leave it on all the time.

> Thanks for all your comments, much appreciated.
> I might write to them.

I'd ring them. I found them very responsive on the phone and things
we're sorted out much more quickly when you actually spoke to someone.

[Mrs Miggins]

"chris" <ithi...@gmail.com> wrote in message
news:javjmu$95m$1...@dont-email.me...

Email works. I had logged a call. They said don't worry about it and that
as I could still connect I shouldn't worry my pretty little head about it.
But I persisted and posted to them the comments from this group. Last night
the red light became a flashing green light. So I think success in getting
them to take it seriously. The answer of course was persistence.
Thanks to all for your help.
MM