BT INternet New Terms And Conditions
news
saying they had changed terms and conditions and that I should go and read
them at:
http://www.btinternet.com/?http://www.btinternet.com/new/content/terms/
Section 7.4 is very odd:
"7.4 Your connection to the Internet via the Service, at any one given time,
is on a timed session basis and accordingly we reserve the right to end your
connection to the Internet after an extended period of time, further
information on which can be viewed in the FAQ ("frequently asked questions")
section relating to the Service and available at http://www.btinternet.com.
You can re-connect back to the Internet by using your dial- up connection."
Does this mean my ADSL is not now the "always-on" service as originally
advertised??
-Steve
bruce pritchard
connection with te-online.de in Germany where they can disconnect after two
hour use, what is happening here, they can't even supply a proper service
let alone cutting it back.regards. Bruce
"news" <ne...@nightflame.com> wrote in message
news:9759oi$fj4$1...@neptunium.btinternet.com...
Corkster
Perhaps it is to allow for problems when too many people come online and
stay online. Surely it would be better if instead of the whole network
collapsing under the strain that BT OpenWorld reserved the right to
disconnect a certain number of people under contractual agreement? Anyway
just set your mail program to go online and check for mail every minute and
your BTOpenWorld connection to automatically reconnect and you won't even
notice that your computer has been offline. :-)
Obviously everyone would prefer it if the service remained an "always on"
connection, but until the whole service is made more stable and reliable,
surely the ISP should at least be given the opportunity to maintain as good
a service as they can?
By the way I hope they don't disconnect for using too much bandwidth as I
run a 350k video stream pretty much all the time I'm online.... :-)
Andrew
danny
avoid the whole network collapsing under the strain of your constant 350k video
stream, and that immediately reconnecting would help reduce the supposed strain
of people logged on 24/7, but not actually using the same bandwidth as yourself?
Just as well the announcement refers to BTInternet, and not BTO.
Corkster wrote:
>
> Perhaps it is to allow for problems when too many people come online and
> stay online. Surely it would be better if instead of the whole network
> collapsing under the strain that BT OpenWorld reserved the right to
> disconnect a certain number of people under contractual agreement? Anyway
> just set your mail program to go online and check for mail every minute and
> your BTOpenWorld connection to automatically reconnect and you won't even
> notice that your computer has been offline. :-)
>
> Obviously everyone would prefer it if the service remained an "always on"
> connection, but until the whole service is made more stable and reliable,
> surely the ISP should at least be given the opportunity to maintain as good
> a service as they can?
>
> By the way I hope they don't disconnect for using too much bandwidth as I
> run a 350k video stream pretty much all the time I'm online.... :-)
>
> Andrew
--
Regards,
Danny
http://www.gaggia-espresso.com
<<Giant pics ADSL test site!>>
Remove "nospam" from email address to reply
Corkster
"danny" <da...@NOSPAMGaggia-espresso.com> wrote in message
news:3A96AA53...@NOSPAMGaggia-espresso.com...
> So if I understand correctly, you think it's ok to disconnect some people
to
> avoid the whole network collapsing under the strain of your constant 350k
video
> stream, and that immediately reconnecting would help reduce the supposed
strain
> of people logged on 24/7, but not actually using the same bandwidth as
yourself?
I was just trying to understand why BT would want to add this into the terms
and conditions. Without that it would be more difficult for BT to sort out
any problems and improve the service overall. Personally I have not yet
noticed any cut-offs at all(in fact no problems with BT OpenWorld's service
generally) but after being an ex-BTInternet FreeCall customer I assumed that
perhaps BT OpenWorld were adding the same principle as was behind the 2 hour
cut-off on the slower service.
>
> Just as well the announcement refers to BTInternet, and not BTO.
Well if it does, then it is nothing new as far as I am aware. As said above
BTInternet always cut me off every two hours.
I can see no reason why BT would want to disconnect people from the service
other than the fact that too many people are using too much bandwidth. I
assume however this has not happened yet, but what when thousands more
people sign up to ADSL and demand (like selfish little me) to watch
uninterrupted 350k video streams? Surely BT are allowed some sort of
contractual control over connections to the service, otherwise the servers
could be come unstable and slow.
Tell me if I'm talking out of my arse, but I'm trying to see it from BT's
angle.
Andrew
danny
(by whatever means BT define "abuse"), then you should be concerned that as a
customer your ADSL service is provided under the BTO terms and conditions you
signed for. With regards to high usage, generally speaking, the contention
ratio governs your bandwith, and I'm told that BT have more bandwith at the
exchanges that can either be switched on or added to as the number of users
increase at each exchange. In theory, you can't exceed your bandwidth, but as
can been seen from posts here regarding other ISP's, you the individual can be
challenged (read the thread about the 900mb download/day user who has had their
account "slightly throttled" by their provider). I for one do not want, or
think it fair, that all users should be constrained because of the actions of a
minority.
Corkster wrote:
> Well if it does, then it is nothing new as far as I am aware. As said above
> BTInternet always cut me off every two hours.
>
> I can see no reason why BT would want to disconnect people from the service
> other than the fact that too many people are using too much bandwidth. I
> assume however this has not happened yet, but what when thousands more
> people sign up to ADSL and demand (like selfish little me) to watch
> uninterrupted 350k video streams? Surely BT are allowed some sort of
> contractual control over connections to the service, otherwise the servers
> could be come unstable and slow.
>
> Tell me if I'm talking out of my arse, but I'm trying to see it from BT's
> angle.
>
> Andrew
--
Corkster
"danny" <da...@NOSPAMGaggia-espresso.com> wrote in message
> Try not to see it from BT's angle. Providing you are not "abusing" the
service
> (by whatever means BT define "abuse"), then you should be concerned that
as a
> customer your ADSL service is provided under the BTO terms and conditions
you
> signed for. With regards to high usage, generally speaking, the
contention
> ratio governs your bandwith, and I'm told that BT have more bandwith at
the
> exchanges that can either be switched on or added to as the number of
users
> increase at each exchange. In theory, you can't exceed your bandwidth,
but as
> can been seen from posts here regarding other ISP's, you the individual
can be
> challenged (read the thread about the 900mb download/day user who has had
their
> account "slightly throttled" by their provider). I for one do not want,
or
> think it fair, that all users should be constrained because of the actions
of a
> minority.
Do you suggest then that this minority of high-bandwidth users should be the
ones BT focus on instead of disconnecting random groups of Internet users?
It would therefore seem fair that the ones causing the strain should be the
ones who have to face BT's wrath. :-)
Andrew
danny
I'm probably going to get flamed here, but BTO offer different levels of service
at different pricepoints. So a user with a requirement for all the services of
the 1 or 2mb ADSL service and all that it comes with - networked instead of USB,
fixed IP etc, should pay for the service they need, not try to make the cheaper
service behave like the more expensive service. This of course assumes that BT
were to charge reasonable prices for the different breakpoints/packages. And I
certainly think that the majority of users shouldn't be penalised in the way you
suggest for the actions of a minority. It's all rather moot in the longer term
- as more people subscribe, better revenue for the ISP's will allow the increase
of bandwidth necessary to accomodate everyone, hence the reasoning behind users
paying for the service they actually want.
Corkster wrote:
>
>
> Do you suggest then that this minority of high-bandwidth users should be the
> ones BT focus on instead of disconnecting random groups of Internet users?
> It would therefore seem fair that the ones causing the strain should be the
> ones who have to face BT's wrath. :-)
>
> Andrew
--
news
"bruce pritchard" <aj...@btinternet.com> wrote in message
news:975md6$isc$1...@uranium.btinternet.com...
> I'm worried about this as this is what happens to my brothers ADSL
> connection with te-online.de in Germany where they can disconnect after
two
> hour use, what is happening here, they can't even supply a proper service
> let alone cutting it back.regards. Bruce
I emailed btinternet help, where the new emailed terms and conditions came
from.
They sent me an email telling me to get lost and that if I had ADSL they
cannot help me and I should ring 0845.
This is rich. Their the same compnay when they want to change the terms and
conditions, but suddenly not the same company when I want to query their
email.
-Steve
David Anderson
wrote:
>I'm a BT Openworld Customer (ADSL) and received an email from BT today
>saying they had changed terms and conditions and that I should go and read
>them at:
>
>http://www.btinternet.com/?http://www.btinternet.com/new/content/terms/
>
This is the usual BT cock-up. BInternet sent out the new terms and
conditions to all their subscribers, but didn't realise that BTO also
have BTInternet ids.