Chris Green <
c...@isbd.net> wrote:
> Allan <inv...@invalid.invalid> wrote:
>> On 12/05/2022 13:18, newman wrote:
>>> Does anyone have experience of Shell broadband, particularly their
>>> Superfast broadband plus?
>>>
>>> At present they are offering the best deal in my area.
>>>
>>> Regards
>>
>> Computing Which, April 2022, page 6: 'Worst' Broadband providers named.
>>
>> ID Mobile, Shell Energy Broadband and TalkTalk have been named the worst
>> providers for customer service by telecoms regulator Ofcom, in its
>> latest report on complaints in the telecoms sector covering July to
>> Septemner 2021.
>>
> I am a Which? subscriber too but I'm not at all convinced by their
> 'technology' reviews.
Agree. It has been so for decades. They also have a specific demographic so
any surveys are hugely biased.
> I recently moved *to* idMobile (for mobile, not Internet) and I have
> to say they are much better than any previous mobile provider I have
> used. Maybe that's because I prefer to use internet/on-line to
> interact rather than the phone, but their web site and support forums
> are excellent IMHO.
Customer service only matters when things go wrong. If they never go wrong
then CS is irrelevant.
I've been with ID for several years and I've never had cause to contact
them.