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Shell Energy broadband

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newman

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May 12, 2022, 8:18:16 AM5/12/22
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Does anyone have experience of Shell broadband, particularly their
Superfast broadband plus?

At present they are offering the best deal in my area.

Regards

Andy Burns

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May 12, 2022, 11:10:21 AM5/12/22
to
newman wrote:

> Does anyone have experience of Shell broadband

I think FirstUtility became Shell Broadband, and were (presumably still are?) a
TalkTalk reseller

Allan

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May 13, 2022, 5:25:28 AM5/13/22
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Computing Which, April 2022, page 6: 'Worst' Broadband providers named.

ID Mobile, Shell Energy Broadband and TalkTalk have been named the worst
providers for customer service by telecoms regulator Ofcom, in its
latest report on complaints in the telecoms sector covering July to
Septemner 2021.

https://www.which.co.uk/broadbandreviews
https://www.ofcom.org.uk/news-centre

(I have no connection with Shell Energy Broadband, Ofcom, or Which
(other than as a Which subscriber))

Tweed

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May 13, 2022, 5:29:59 AM5/13/22
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Chris Green

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May 13, 2022, 6:33:04 AM5/13/22
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Allan <inv...@invalid.invalid> wrote:
> On 12/05/2022 13:18, newman wrote:
> > Does anyone have experience of Shell broadband, particularly their
> > Superfast broadband plus?
> >
> > At present they are offering the best deal in my area.
> >
> > Regards
>
> Computing Which, April 2022, page 6: 'Worst' Broadband providers named.
>
> ID Mobile, Shell Energy Broadband and TalkTalk have been named the worst
> providers for customer service by telecoms regulator Ofcom, in its
> latest report on complaints in the telecoms sector covering July to
> Septemner 2021.
>
I am a Which? subscriber too but I'm not at all convinced by their
'technology' reviews.

I recently moved *to* idMobile (for mobile, not Internet) and I have
to say they are much better than any previous mobile provider I have
used. Maybe that's because I prefer to use internet/on-line to
interact rather than the phone, but their web site and support forums
are excellent IMHO.

--
Chris Green
·

Theo

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May 13, 2022, 7:48:42 AM5/13/22
to
Chris Green <c...@isbd.net> wrote:
> Allan <inv...@invalid.invalid> wrote:
> > Computing Which, April 2022, page 6: 'Worst' Broadband providers named.
> >
> > ID Mobile, Shell Energy Broadband and TalkTalk have been named the worst
> > providers for customer service by telecoms regulator Ofcom, in its
> > latest report on complaints in the telecoms sector covering July to
> > Septemner 2021.
> >
> I am a Which? subscriber too but I'm not at all convinced by their
> 'technology' reviews.

That as maybe, but they are just reporting an Ofcom press release:
https://www.ofcom.org.uk/news-centre/2022/telecoms-and-pay-tv-complaints-q4-2021
so Which?'s testing methodology doesn't come into it.

No doubt Which? have their own metrics on quality, and their own reviews are
only useful to you if those metrics align with what you're looking for.

Theo

Chris

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May 13, 2022, 8:26:58 AM5/13/22
to
Chris Green <c...@isbd.net> wrote:
> Allan <inv...@invalid.invalid> wrote:
>> On 12/05/2022 13:18, newman wrote:
>>> Does anyone have experience of Shell broadband, particularly their
>>> Superfast broadband plus?
>>>
>>> At present they are offering the best deal in my area.
>>>
>>> Regards
>>
>> Computing Which, April 2022, page 6: 'Worst' Broadband providers named.
>>
>> ID Mobile, Shell Energy Broadband and TalkTalk have been named the worst
>> providers for customer service by telecoms regulator Ofcom, in its
>> latest report on complaints in the telecoms sector covering July to
>> Septemner 2021.
>>
> I am a Which? subscriber too but I'm not at all convinced by their
> 'technology' reviews.

Agree. It has been so for decades. They also have a specific demographic so
any surveys are hugely biased.

> I recently moved *to* idMobile (for mobile, not Internet) and I have
> to say they are much better than any previous mobile provider I have
> used. Maybe that's because I prefer to use internet/on-line to
> interact rather than the phone, but their web site and support forums
> are excellent IMHO.

Customer service only matters when things go wrong. If they never go wrong
then CS is irrelevant.

I've been with ID for several years and I've never had cause to contact
them.



Tim+

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May 13, 2022, 2:35:30 PM5/13/22
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Are they related to idnet broadband providers? I used them for my mother
and support was amazingly good.

Tim

--
Please don't feed the trolls

Andy Burns

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May 14, 2022, 3:04:33 AM5/14/22
to
Tim+ wrote:

> Chris Green wrote:
>
>> I recently moved *to* idMobile
>
> Are they related to idnet broadband providers?

I think not.

Theo

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May 14, 2022, 10:48:11 AM5/14/22
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idmobile is Three in disguise, I think idnet is independent (and predates
idmobile by a long way).

Theo
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