BTOpenworld
Zen
Quote
Dear Customer,
MAINTAINING OUR HIGH QUALITY OF SERVICE
We're making some changes to your service in order to maintain the quality
and reliability of internet connection for all our users*.
HOW WE'RE DOING THIS
We're changing our Terms & Conditions and introducing a monthly** usage
quota of 150 hours' internet access. This works out at an average of five
hours a day, every day. Based on your recent usage this is a lot more than
you're likely to need.
WHY WE'RE DOING THIS
There are some customers who keep their computers connected to the internet
for long periods of time. This affects the level of service everyone else
receives across your network, and isn't fair on you and others. Levelling
the playing field with a fair and reasonable usage level for all will help
us give everyone a reliable quality of service.
HOW THIS COULD AFFECT YOU
Based on your recent usage, and like the majority of customers, you don't
use anywhere near 150 hours a month. However, from your first billing date
in November 2002, you'll be able to check if you're getting close to the
level at 'My Account' on the BT Openworld homepage at
http://www.btopenworldservice.com/rp/usage
You can also find out what your billing date is from here.
In the unlikely event that you do get close to the 150 hours' monthly quota,
you'll receive automatically generated status emails to your primary email
address as you approach 35, 15 and 0 hours remaining.
Because we recognise that your usage may vary from month to month, we've
made arrangements for any 'unused' hours to be carried over for your use in
the next month. Up to 50 hours can be carried over (i.e. depending on your
usage, your quota for a particular month could be as high as 200 hours, an
average of over six hours a day). And, for the first month, we'll give you
the extra 50 hours, just in case!
If you do occasionally need access beyond your quota and any carry over, you
can use pay-per-minute software (internet calls charged at local rates)
until your monthly quota restarts. If you do need to download the
pay-per-minute dialler, please go to
http://www.btopenworldservice.com/rp/dialler
and click 'Check my internet usage'.
For more information on our new usage policy, including frequently asked
questions, please go to
http://www.btopenworldservice.com/rp/info
WE WANT TO GIVE YOU THE BEST POSSIBLE SERVICE
This change will help maintain the high quality of your connection.
The decision to introduce this change is part of our aim to be fair to all
our customers, and open with our reasons, so that you know where you stand.
We hope you agree that this is a sensible approach.
The new Terms & Conditions will come into effect on 1st November 2002. As
well as this change to paragraph 10.5, other minor changes and
clarifications have been made to paragraphs 10.3, 10.4 and 19. There's also
a change to paragraph 15.3, relating to inactive Pay-as-you-go accounts. If
you'd like to read the new Terms & Conditions, please go to
http://www.btopenworldservice.com/rp/terms
GREAT NEWS: FREE PROTECTION FROM UNWANTED EMAIL AND VIRUSES!
In response to customer feedback and requests for help with tackling
computer viruses and spam (unwanted email), we're delighted to say that
we'll soon be launching FREE anti-virus and anti-spam software. So not only
will you have peace of mind about your email security, you'll have less
spam!
We'll be in touch soon.
Thank you for choosing BT Openworld.
Best wishes,
BT Openworld team
http://www.btopenworld.com
* BT Openworld has had better than industry average call failure rates, over
24 hour periods, for each of the last 5 months from April 2002, as measured
by independent testers eTesting Labs.
** Billing month, which starts on the date you make payment. You can find
out when your billing month starts and ends at
http://www.btopenworld.com/mybtopenworld
Unquote
DOES THIS APPLY TO ONLY DIAL UP ACCOUNTS OR IS IT APPLICABLE TO ADSL
BROADBAND AS WELL
Andy Jenkins
wrote:
>RECIEVED THIS EMAIL FROM THEM
>
>Quote
>
>Dear Customer,
>
>MAINTAINING OUR HIGH QUALITY OF SERVICE
>We're making some changes to your service in order to maintain the quality
>and reliability of internet connection for all our users*.
<snip>
>
>DOES THIS APPLY TO ONLY DIAL UP ACCOUNTS OR IS IT APPLICABLE TO ADSL
>BROADBAND AS WELL
Dial up only. You must still be on their records as a dial up
customer.
--
Regards, Andy
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
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Dan
Should they change there name them to "unlimited usage upto 5 hours a day?!"
"Zen" <lauk...@hotmail.com> wrote in message
news:aqj5n9$sh5$1...@venus.btinternet.com...
Chris Jones
> Should they change there name them to "unlimited usage upto 5 hours a
> day?!"
Hehe, I always knew there was a reason why they write "always-on" in quote
marks ;-)