Openreach overhead cables down

[Graham J]

I don't have phone or internet from BT, so I am not their customer.

At the far end of the village there is an overhead phone wire down -
it's lying on the verge between two poles. I suspect it was brought
down this morning with the strong wind.

Is there a number for Openreach that I can ring to report this?

--
Graham J

[Andy Burns]

Graham J wrote:


> At the far end of the village there is an overhead phone wire down

> Is there a number for Openreach that I can ring to report this?

0800 023 2023 (option 1,1)

[Mark Carver]

Or

https://www.openreach.com/help-and-support/damage-health-and-safety

(Even using at a 3pm on a Sunday, had me interacting with a real
intelligent person within a min or two.)

[Graham J]

Tried that - got an unintelligble Indian lady - gave her the grid
reference - not sure anything will happen ...


--
Graham J

[Tweed]

What3words is available in all the main Indian languages :)

[Mark Carver]

Use the chat bot I linked to. That way you can be reasonably sure
whatever information you type in, gets electronically cut and pasted
into a fault sheet, and handed to your local Openreach engineers.

[Graham J]

Thanks. Slow, but less frustrating than trying to speak Indian.

--
Graham J

[Martin Brown]

Usually they will see a line down condition as leakage to ground and
respond remarkably quickly. Once when a falling tree snapped my line I
went through all the modem in test socket palaver before trying to call
them only to discover I had no dial tone.

Ringing them from a neighbours they said yes we know - a van is on its
way to fix the line on the floor as we see the leakage to ground.

If it is as wet where you are as here then I'd be surprised if they were
not there by this afternoon.

--
Regards,
Martin Brown

[Graham J]

Just walked past it. The cable is black with a yellow stripe and is
clearly optical fibre. So no electrical leakage!

I suspect it feeds the green cabinet in the centre of the vilage. One
of my neighbours fed from that cabinet lost internet at about 10am this
morning.

--
Graham J

[Mark Carver]

I would imagine by now Oprenreach will have received multiple fault
reports via ISPs, but I suspect their own telemetry should have detected
the break within nanoseconds !