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BT infinity

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Bertrand Zidler

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Aug 16, 2012, 5:09:52 AM8/16/12
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Here are my first impressions after 3 weeks using bt infinity (FTTC) option 2.

1) The package

It does not include much, apart from the connection to the Internet, and the hardware with a modem and a wifi router.
No web space, no Usenet server that any other ISP would automatically include. Of course you can buy some web space
for a few quids (or even use a free web server), and also access a free nntp server. So this is not a big deal, but
still could make the package more attractive if coming with it. Some sites such as TPB are blocked by BT, by
agreement with the government, but can be accessed by several other ways. This is therefore not a real problem,
although annoying. I think the list of sites censured should be mentioned somewhere in the contract. Any client
intending to do P2P on this network, should seriously consider using a VPN. The contract last 18 months and you can
keep the kit after 12 months. Many ISPs have a contract of 12 months, but you buy the router of your choice.

2) The speed

Advertised as "up to 80 Mbs", it became a speed that "should be" 57.1Mb/s (downstream) and 20Mb/s (upstream) in the
letter I received a few days before the visit of the BT engineer. I get 8Mb/s on http://speedtest.btwholesale.com/.
Overall, compared to my former ADSL connection, I don't see much improvement for general use of the web. File
transfers or P2P, can be faster, early in the morning. Traffic management however is limiting the total amount of
data you could transfer, P2P especially, is almost impossible in the evening. So again, the word unlimited, even
under T&C, should not be used.

3) The support

I tried their support, which is a real nightmare. After navigating in a maze of automatic menu, you may eventually be
put on a waiting list, with or without music. I was disconnected twice and had to retry from square one. Took around
1 hour before being able to talk to a technician.

4) The reliability

This is where I am really disappointed. All above points were expected, and I could cope with them after all. But I
expected a connection that would be up 99% of the time, may be even more ! During just the last 3 days it has been
down several hours every day. May be some maintenance, or some problem that will be fixed soon. Hopefully. But at
least you would expect some mail from your provider.

Conclusion

I don't know if these move to FTTC have been tested enough. I hope that BT will sort out the problems and improve
their service. But at this stage I would just say that I am not impressed.


Andy Burns

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Aug 16, 2012, 5:32:19 AM8/16/12
to
Bertrand Zidler wrote:

> It does not include much, apart from the connection to the Internet

The slow change from internet service providers to internet access
providers ...
Sounds like something's wrong, AFAIK BT won't sell you Infinity at such
slow speeds (they will offer you a generic fibre product) you need to
moan at them to provide you with decent FTTC speed, or to revert you to
ADSL2+

> I don't know if these move to FTTC have been tested enough. I hope that BT will sort out the problems and improve
> their service. But at this stage I would just say that I am not impressed.

Sounds like you've got a rogue install ... moan louder at them

Dave

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Aug 16, 2012, 6:01:56 AM8/16/12
to
Bertrand Zidler submitted this idea :
> Here are my first impressions after 3 weeks using bt infinity (FTTC) option
> 2.
>
> 1) The package
>
> It does not include much, apart from the connection to the Internet, and the
> hardware with a modem and a wifi router. No web space, no Usenet server

BT has a good usenet service provided by Giganews and IIRC, there are
about 112,000 groups on news.btinternet.com

> 2) The speed
>
> Advertised as "up to 80 Mbs", it became a speed that "should be" 57.1Mb/s
> (downstream) and 20Mb/s (upstream) in the letter I received a few days
> before the visit of the BT engineer. I get 8Mb/s on
> http://speedtest.btwholesale.com/. Overall, compared to my former ADSL
> connection, I don't see much improvement for general use of the web.

I get a rock-solid 74.2mbps down and 16.3mbps up. General websurfing
won't show a great improvement anyway. If the website you're looking at
can only squirt out data at 1.0mbps, that's all you can receive it at,
even though your line is capable of far greater speeds.


> 4) The reliability
>
> This is where I am really disappointed. All above points were expected, and I
> could cope with them after all. But I expected a connection that would be up
> 99% of the time, may be even more ! During just the last 3 days it has been
> down several hours every day. May be some maintenance, or some problem that
> will be fixed soon. Hopefully. But at least you would expect some mail from
> your provider.

As Andy said, something is wrong. Get them back to sort it. Mine is
rock-solid and very reliable and has been since day 1.


Dave

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Aug 16, 2012, 6:05:09 AM8/16/12
to
Andy Burns wrote on 16/08/2012 :
> Bertrand Zidler wrote:
>
>> It does not include much, apart from the connection to the Internet
>
> The slow change from internet service providers to internet access providers

I remember those wonderful days of internet *access* when there was
only Compuserve and AOL providing 'services and content' and I truly
wish we could go back to the times when BT Internet was just a gateway
to the internet, and ditch all the Yahpoo crap.


The Natural Philosopher

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Aug 16, 2012, 6:11:59 AM8/16/12
to
Indeed.

The cost of doing the service is infinitely (sic!) less than the cost of
doing the connectivity BUT it does require a crucial element: technical
competence.

Anyone with MONEY can buy fibre and termination kit and install a
broadband line, route it back to HQ and a radius server complex and
advertise it as the dogs bollox, or the way to pull 20 spanish birds
simultaneously.

It takes a bit more than that to run a mail server.


--
Ineptocracy

(in-ep-toc’-ra-cy) – a system of government where the least capable to
lead are elected by the least capable of producing, and where the
members of society least likely to sustain themselves or succeed, are
rewarded with goods and services paid for by the confiscated wealth of a
diminishing number of producers.

Graham J

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Aug 16, 2012, 9:56:24 AM8/16/12
to
Bertrand Zidler wrote:
> Here are my first impressions after 3 weeks using bt infinity (FTTC) option 2.

[snip]

> Conclusion
>
> I don't know if these move to FTTC have been tested enough. I hope that BT will sort out the problems and improve
> their service. But at this stage I would just say that I am not impressed.


The lesson for us all is not to buy a BT service. Buy from an ISP that
offers decent service!!!

--
Graham J

Flop

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Aug 16, 2012, 10:17:59 AM8/16/12
to
On 16/08/2012 10:09, Bertrand Zidler wrote:
> Here are my first impressions after 3 weeks using bt infinity (FTTC) option 2.
>
> Advertised as "up to 80 Mbs", it became a speed that "should be" 57.1Mb/s (downstream) and 20Mb/s (upstream) in the
> letter I received a few days before the visit of the BT engineer. I get 8Mb/s on http://speedtest.btwholesale.com/.
>

>

Try:

http://www.speedtester.bt.com/beta/speedtest-remote.jsp

Flop

tigger

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Aug 16, 2012, 10:44:34 AM8/16/12
to
Bertrand Zidler writted thus:

> Here are my first impressions after 3 weeks using bt infinity (FTTC)
> option 2.
>
> 1) The package
>
> It does not include much, apart from the connection to the Internet, and
> the hardware with a modem and a wifi router.

what more hardware do you need?

> Some sites such as TPB are blocked by BT, by agreement
> with the government, but can be accessed by several other ways. This is
> therefore not a real problem, although annoying. I think the list of
> sites censured should be mentioned somewhere in the contract. Any client
> intending to do P2P on this network, should seriously consider using a
> VPN.

If you can't get around simple site blocking and tracker dropout you
shouldn't be worrying about technical nuances of the general service as
you are obviously not using a proper P2P client. All UK isp's will follow
the big 3 in blocking illegal P2P sites and trackers soon. Try qBittorrent
on Linux in encrypted mode...

> The contract last 18 months and you can keep the kit after 12
> months. Many ISPs have a contract of 12 months, but you buy the router
> of your choice.

So you saved yourself the cost of a router, well done. You can still buy
the router of your choice, and then you'll have two...

> 2) The speed
>
> Advertised as "up to 80 Mbs", it became a speed that "should be"
> 57.1Mb/s (downstream) and 20Mb/s (upstream) in the letter I received a
> few days before the visit of the BT engineer. I get 8Mb/s on
> http://speedtest.btwholesale.com/. Overall, compared to my former ADSL
> connection,

You have had a bad install or a bad line to the street cabinet. Shout
like hell until they fix it. If the engineer showed you the speed on his
meter was OK on installation you may have an inside problem between the
house box and the router. You should get at least 75% of the advertised
speed in your estimate letter 99% of the time from the test socket hidden
behind the front panel of the internal house wall box.

> I don't see much improvement for general use of the web.

Not really surprising as most pages will not download faster than 1mbps
and streaming video will often top out at 4Mb/s. For smoother streaming
increase the players cache size.

> File transfers or P2P, can be faster, early in the morning. Traffic
> management however is limiting the total amount of data you could
> transfer, P2P especially, is almost impossible in the evening. So again,
> the word unlimited, even under T&C, should not be used.

It is 100% unlimited for legal traffic.

Anyone with a licence can drive a car, but bad driving or breaking the
rules loses your licence. BT have only one strict rule, don't use P2P in
peak times.

> 3) The support
>
> I tried their support, which is a real nightmare. After navigating in a
> maze of automatic menu, you may eventually be put on a waiting list,
> with or without music. I was disconnected twice and had to retry from
> square one. Took around 1 hour before being able to talk to a
> technician.

Use the online BT support forums and don't be rude or aggressive, the
mods in there can get surprisingly good results if approached correctly.

> 4) The reliability
>
> This is where I am really disappointed. All above points were expected,
> and I could cope with them after all. But I expected a connection that
> would be up 99% of the time, may be even more ! During just the last 3
> days it has been down several hours every day.

You have had a bad install or a bad line to the street cabinet. Shout
like hell until they fix it. If the engineer showed you the speed on his
meter was OK on installation you may have an inside problem between the
house box and the router. You should get at least 75% of the advertised
speed in your estimate letter 99% of the time from the test socket hidden
behind the front panel of the internal house wall box.

> Conclusion
>
> I don't know if these move to FTTC have been tested enough. I hope that
> BT will sort out the problems and improve their service. But at this
> stage I would just say that I am not impressed.

You are just unlucky. My infinity3 has been up 100% for 5 months, all
running smoothly apart from one night when the DNS servers got borked for
a few hours their end. My speed often reaches 70Mb/s, but is an average
55Mb/s. I expect nothing more from an originally advertised 40Mb/s.

As for P2P, be selective in running it. I can get 60Mb/s during the day
depending upon the seed cloud, but I don't hammer it 24/7. It's because
of wankers take the piss and leaving it running 24/7 that BT is P2P
traffic managed in the first place.

I admit that BT infinity is not the best isp by far, but they are the
best compromise on speed v cost in the long term for most heavier users.

--
http://db.tt/aI6WBZ7w

Bertrand Zidler

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Aug 16, 2012, 12:10:53 PM8/16/12
to
tigger wrote:

>
> what more hardware do you need?
>
Don't need anything else. I did not criticise their hardware.

>
> If you can't get around simple site blocking and tracker
> dropout you shouldn't be worrying about technical nuances of
> the general service as you are obviously not using a proper P2P
> client. All UK isp's will follow the big 3 in blocking illegal
> P2P sites and trackers soon. Try qBittorrent on Linux in
> encrypted mode...
>
It's not sure that other ISP will follow. I use Ktorrent in encrypted mode on Opensuse 12.1, which works ok. No
reason to use qbittorrent, which is also a good client.

>
> Use the online BT support forums and don't be rude or
> aggressive, the mods in there can get surprisingly good results
> if approached correctly.
>
How do you use the forum when your connection is down ?

>
> You are just unlucky. My infinity3 has been up 100% for 5
> months, all running smoothly apart from one night when the DNS
> servers got borked for a few hours their end. My speed often
> reaches 70Mb/s, but is an average 55Mb/s. I expect nothing more
> from an originally advertised 40Mb/s.
>
> As for P2P, be selective in running it. I can get 60Mb/s during
> the day depending upon the seed cloud, but I don't hammer it
> 24/7. It's because of wankers take the piss and leaving it
> running 24/7 that BT is P2P traffic managed in the first place.
>
> I admit that BT infinity is not the best isp by far, but they
> are the best compromise on speed v cost in the long term for
> most heavier users.
>
Interesting. Thank you for these remarks.

Andy Burns

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Aug 16, 2012, 12:45:49 PM8/16/12
to
Bertrand Zidler wrote:

> tigger wrote:
>
>> Use the online BT support forums
>
> How do you use the forum when your connection is down ?

Use the same connection you use to post here?

Mark

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Aug 17, 2012, 4:47:32 AM8/17/12
to
+1. I use FTTC from a good ISP (PlusNet) and I don't get the problems
listed by the OP.

My advice to the OP: Ditch BT ASAP.
--
(\__/) M.
(='.'=) If a man stands in a forest and no woman is around
(")_(") is he still wrong?

chris

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Aug 17, 2012, 5:13:10 AM8/17/12
to
On 17/08/2012 09:47, Mark wrote:
> On Thu, 16 Aug 2012 14:56:24 +0100, Graham J<graham@invalid> wrote:
>
>> Bertrand Zidler wrote:
>>> Here are my first impressions after 3 weeks using bt infinity (FTTC) option 2.
>>
>> [snip]
>>
>>> Conclusion
>>>
>>> I don't know if these move to FTTC have been tested enough. I hope that BT will sort out the problems and improve
>>> their service. But at this stage I would just say that I am not impressed.
>>
>>
>> The lesson for us all is not to buy a BT service. Buy from an ISP that
>> offers decent service!!!
>
> +1. I use FTTC from a good ISP (PlusNet) and I don't get the problems
> listed by the OP.
>
> My advice to the OP: Ditch BT ASAP.

For the OP, ASAP will be ~17 months...

Davey

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Aug 17, 2012, 5:28:42 AM8/17/12
to
Another reason to not have used BT in the first place. They seem to be
the only ones with a loooong initial contract. My Zen agreement for
ADSL has always been one month at a time. (I can't have fibre, as there
isn't any out here).
But in this case, it might be worth the OP's ditching BT, getting a
service that works, and then refuse to pay BT's early termination 'fine'
on the grounds that they never provided the service they promised. All
the while keeping good records, of course.
--
Davey.

Andy Burns

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Aug 17, 2012, 5:37:40 AM8/17/12
to
Davey wrote:

> chris <ithi...@gmail.com> wrote:
>
>> Mark wrote:
>>
>>> My advice to the OP: Ditch BT ASAP.
>>
>> For the OP, ASAP will be ~17 months...
>
> Another reason to not have used BT in the first place. They seem to be
> the only ones with a loooong initial contract.

Actually in this case Plusnet *also* have an 18 month contract, nobody
seems to offer less than 12 months, roll on wires-only FTTC ...

<http://spreadsheets0.google.com/pub?key=0AquiMM6uTUUzdHl4RGRZcnE1WWw0SVlLcVlzQWZuVFE>

tigger

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Aug 17, 2012, 5:43:18 AM8/17/12
to
Mark writted thus:

> On Thu, 16 Aug 2012 14:56:24 +0100, Graham J <graham@invalid> wrote:
>
>>Bertrand Zidler wrote:
>>> Here are my first impressions after 3 weeks using bt infinity (FTTC)
>>> option 2.
>>
>>[snip]
>>
>>> Conclusion
>>>
>>> I don't know if these move to FTTC have been tested enough. I hope
>>> that BT will sort out the problems and improve their service. But at
>>> this stage I would just say that I am not impressed.
>>
>>
>>The lesson for us all is not to buy a BT service. Buy from an ISP that
>>offers decent service!!!
>
> +1. I use FTTC from a good ISP (PlusNet) and I don't get the problems
> listed by the OP.
>
> My advice to the OP: Ditch BT ASAP.

Perhaps I'm not reading it right, but Plusnet appear to traffic manage
nearly everything down quite low on the fibre packages???

Browsing & mail appear the only things NOT traffic managed???

Even BT is not that draconian, and have no monthly usage limit...

http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml



--
http://db.tt/aI6WBZ7w

Mark

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Aug 17, 2012, 5:39:03 AM8/17/12
to
Probably the reason why they have such long contracts is that they
know you will want to leave quickly.

Davey

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Aug 17, 2012, 5:52:13 AM8/17/12
to
Most of them have a 12-month contract, with a smattering of 18 and 24
month ones. I see that Zen is one of the very few who also offer
unmetered uploads and a static IP address. They don't offer Unlimited
download, though, which wouldn't worry me, but might others.
--
Davey.

Plusnet Support Team

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Aug 17, 2012, 6:01:43 AM8/17/12
to
On 17/08/2012 10:37, Andy Burns wrote:
> Davey wrote:
>
>> chris <ithi...@gmail.com> wrote:
>>
>>> Mark wrote:
>>>
>>>> My advice to the OP: Ditch BT ASAP.
>>>
>>> For the OP, ASAP will be ~17 months...
>>
>> Another reason to not have used BT in the first place. They seem to be
>> the only ones with a loooong initial contract.
>
> Actually in this case Plusnet *also* have an 18 month contract, nobody
> seems to offer less than 12 months, roll on wires-only FTTC ...

There's a 12 month contract for ISPs at the Wholesale level which helps
explain this.

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------

Andy Burns

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Aug 17, 2012, 6:04:43 AM8/17/12
to
tigger wrote:

> Perhaps I'm not reading it right, but Plusnet appear to traffic manage
> nearly everything down quite low on the fibre packages???

they do use traffic-shaping, but they're honest about it, how many
others use it but forget to mention it?

> Browsing & mail appear the only things NOT traffic managed???

Unless you have the "Pro" add-on

chris

unread,
Aug 17, 2012, 6:14:54 AM8/17/12
to
On 17/08/2012 10:43, tigger wrote:
> Mark writted thus:
>
>> On Thu, 16 Aug 2012 14:56:24 +0100, Graham J<graham@invalid> wrote:
>>
>>> Bertrand Zidler wrote:
>>>> Here are my first impressions after 3 weeks using bt infinity (FTTC)
>>>> option 2.
>>>
>>> [snip]
>>>
>>>> Conclusion
>>>>
>>>> I don't know if these move to FTTC have been tested enough. I hope
>>>> that BT will sort out the problems and improve their service. But at
>>>> this stage I would just say that I am not impressed.
>>>
>>>
>>> The lesson for us all is not to buy a BT service. Buy from an ISP that
>>> offers decent service!!!
>>
>> +1. I use FTTC from a good ISP (PlusNet) and I don't get the problems
>> listed by the OP.
>>
>> My advice to the OP: Ditch BT ASAP.
>
> Perhaps I'm not reading it right, but Plusnet appear to traffic manage
> nearly everything down quite low on the fibre packages???
>
> Browsing& mail appear the only things NOT traffic managed???
>
> Even BT is not that draconian, and have no monthly usage limit...
>
> http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml

Yeah, that is pretty bad. I'm on an ADSL2+ connection with plusnet and I
can get faster speeds (~13Mbps) for VOIP, gaming and streaming than I
would with fibre. And it's cheaper with a higher usage cap.

Plusnet FTTC not good value at all, it would seem. For me at least...

Andy Burns

unread,
Aug 17, 2012, 6:16:10 AM8/17/12
to
Plusnet Support Team wrote:

> On 17/08/2012 10:37, Andy Burns wrote:
>
>> Plusnet *also* have an 18 month contract, nobody seems to offer
>> less than 12 months, roll on wires-only FTTC ...
>
> There's a 12 month contract for ISPs at the Wholesale level which helps
> explain this.

I suspected that. Did any of your staff participate in the wires-only
trial?

Mark

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Aug 17, 2012, 6:22:38 AM8/17/12
to
On Fri, 17 Aug 2012 09:43:18 +0000 (UTC), tigger
<to...@the.jungle.drums> wrote:

>Mark writted thus:
>
>> On Thu, 16 Aug 2012 14:56:24 +0100, Graham J <graham@invalid> wrote:
>>
>>>Bertrand Zidler wrote:
>>>> Here are my first impressions after 3 weeks using bt infinity (FTTC)
>>>> option 2.
>>>
>>>[snip]
>>>
>>>> Conclusion
>>>>
>>>> I don't know if these move to FTTC have been tested enough. I hope
>>>> that BT will sort out the problems and improve their service. But at
>>>> this stage I would just say that I am not impressed.
>>>
>>>
>>>The lesson for us all is not to buy a BT service. Buy from an ISP that
>>>offers decent service!!!
>>
>> +1. I use FTTC from a good ISP (PlusNet) and I don't get the problems
>> listed by the OP.
>>
>> My advice to the OP: Ditch BT ASAP.
>
>Perhaps I'm not reading it right, but Plusnet appear to traffic manage
>nearly everything down quite low on the fibre packages???

You can pay extra to have traffic unmanaged though.

>Browsing & mail appear the only things NOT traffic managed???
>
>Even BT is not that draconian, and have no monthly usage limit...

I expect the difference is that BT hide their usage limits in the
small print.

Plusnet Support Team

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Aug 17, 2012, 7:15:08 AM8/17/12
to
Nope, Wholesale aren't running the trial round these parts. We do have a
few members of staff using 3rd party VDSL router/modems though (myself
included until I bricked the device last week trying to upgrade the
firmware).

Plusnet Support Team

unread,
Aug 17, 2012, 7:16:43 AM8/17/12
to
Those rate limits are dated. We're looking at revamping them all I
beleive. In reality, the only thing you'll really notice being limited
on Extra Fibre is P2P/binary Usenet traffic during the evening.

Andy Burns

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Aug 17, 2012, 7:29:27 AM8/17/12
to
Plusnet Support Team wrote:

> On 17/08/2012 11:14, chris wrote:
>
>> Plusnet FTTC not good value at all, it would seem. For me at least...
>
> Those rate limits are dated. We're looking at revamping them all I
> beleive.

Are you also looking to increase the 2Mbps upstream speed? Given you
have a monthly limit and (AFAIK) both upstream and downstream traffic
counts towards the limit, what difference does it make to the ISP which
direction the traffic is in?

David

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Aug 17, 2012, 3:08:16 PM8/17/12
to


"Plusnet Support Team" wrote in message
news:PN-dnWvsttv9i7PN...@brightview.co.uk...

On 17/08/2012 10:37, Andy Burns wrote:
> Davey wrote:
>
>> chris <ithi...@gmail.com> wrote:
>>
>>> Mark wrote:
>>>
>>>> My advice to the OP: Ditch BT ASAP.
>>>
>>> For the OP, ASAP will be ~17 months...
>>
>> Another reason to not have used BT in the first place. They seem to be
>> the only ones with a loooong initial contract.
>
> Actually in this case Plusnet *also* have an 18 month contract, nobody
> seems to offer less than 12 months, roll on wires-only FTTC ...

There's a 12 month contract for ISPs at the Wholesale level which helps
explain this.

I'm not on 12 month contract with Be., unless you talking fibre only.
Regards
David


George Weston

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Aug 17, 2012, 4:12:28 PM8/17/12
to
What he means that Plusnet - and all other ISPs - have to take out a
12-month contract with BT for their fibre customers.

George
Message has been deleted

hugh

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Aug 17, 2012, 5:32:21 PM8/17/12
to
In message <k0idd1$61d$1...@dont-email.me>, Bertrand Zidler
<pi...@spamtobin.com> writes
>no Usenet server that any other ISP would automatically include
Yes there is - unlike many other ISP's
news.btinternet.com
news.btopenworld.com
RTFM
--
hugh

David

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Aug 18, 2012, 4:27:29 AM8/18/12
to


"George Weston" wrote in message news:a97mt8...@mid.individual.net...


>
What he means that Plusnet - and all other ISPs - have to take out a
12-month contract with BT for their fibre customers.

George

At the end of the year I'm expecting a fibre offer from Be so will be
interesting to see if a long contract is quoted to me.
Been with Be a long time now and with me a very good track record.
Regards
David

hugh

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Aug 18, 2012, 11:07:38 AM8/18/12
to
In message <YMadnWaKu6ObjLPN...@brightview.co.uk>, Andy
Burns <usenet....@adslpipe.co.uk> writes
Well they are owned by BT
--
hugh

George Weston

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Aug 18, 2012, 12:39:57 PM8/18/12
to
True but they operate completely separately - just like DABS.COM,
another BT-owned but "independent" BT subsidiary company.
If BT ever decided to absorb Plusnet into BT Broadband, I'd be off like
a rat up a drainpipe - probably to Zen or IDnet.

George


Andy Burns

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Aug 18, 2012, 2:16:46 PM8/18/12
to
David wrote:

> At the end of the year I'm expecting a fibre offer from Be so will be
> interesting to see if a long contract is quoted to me.

I didn't think it was very hopeful, last time I saw an update from them
about fibre

http://blog.bethere.co.uk/2012/04/update-on-fibre-2.html

Andy Burns

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Aug 18, 2012, 2:19:02 PM8/18/12
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hugh wrote:

> Andy Burns <usenet....@adslpipe.co.uk> writes
>
>> Actually in this case Plusnet *also* have an 18 month contract, nobody
>> seems to offer less than 12 months, roll on wires-only FTTC ...
>
> Well they are owned by BT

Yes but that doesn't stop them having very different pricing and
contract periods when it comes to ADSL ..


chris

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Aug 20, 2012, 4:35:36 AM8/20/12
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...and *service*, don't forget.

BT's is known to be v. poor, but plusnet's is great from my experience.

Bertrand Zidler

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Aug 20, 2012, 5:14:43 AM8/20/12
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chris wrote:

>
> ...and *service*, don't forget.
>
> BT's is known to be v. poor, but plusnet's is great from my
> experience.

I was with Plus.net during several years, before moving to Entanet a few years ago. And now trying BT directly. Service
can indeed be different, but in the end the majority of your problems are still with the BT line itself. Since I posted
this thread I had no other disconnection so I must give BT some time.

About their btinternet news server I just tried it and it works fine, but searching again in the BT website and the
Infinity offer, you cannot find it. And the vendor from BT I had on the phone did not even know what an nntp server
was. But they insist giving you plenty of stuff you don't want, such as a yahoo mail.

I will certainly move back to a smaller ISP when this contract is done, but for my current usage it should be good
enough. Thanks for all answers.

chris

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Aug 20, 2012, 6:56:24 AM8/20/12
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On 20/08/2012 10:14, Bertrand Zidler wrote:
> chris wrote:
>
>>
>> ...and *service*, don't forget.
>>
>> BT's is known to be v. poor, but plusnet's is great from my
>> experience.
>
> I was with Plus.net during several years, before moving to Entanet a few years ago. And now trying BT directly. Service
> can indeed be different, but in the end the majority of your problems are still with the BT line itself. Since I posted
> this thread I had no other disconnection so I must give BT some time.

I think you may be confusing BT with OpenReach or BT Wholesale. Your
ISP, BT Retail, don't have any special access to the internet
infrastructure provided by OpenReach/BT Wholesale. No more so than any
other ISP. It's an easy assumption to make and one the BT have no
interest in correcting.

So, although the 'majority of problems are with BT (Wholesale)' or
Openreach you get no benefit in being with BT retail for problem
solving. They still need to pick up the phone and call Openreach on your
behalf to get them to look at your line.

The easier it is to get your ISP to make that phonecall, the better your
experience in getting problems solved.

> About their btinternet news server I just tried it and it works fine, but searching again in the BT website and the
> Infinity offer, you cannot find it. And the vendor from BT I had on the phone did not even know what an nntp server
> was. But they insist giving you plenty of stuff you don't want, such as a yahoo mail.

Just use a third party one like www.eternal-september.org (free),
giganews or www.individual.net (not free). Then you don't have to depend
on an ISP-provided one.

hugh

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Aug 20, 2012, 6:07:33 PM8/20/12
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In message <k0sv64$5qh$1...@dont-email.me>, Bertrand Zidler
<pi...@spamtobin.com> writes
I try to avoid the yahoo mail interface as much as possible and collect
all my mail (4 different accounts) by pop3
--
hugh

Bertrand Zidler

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Aug 20, 2012, 7:33:20 PM8/20/12
to
chris wrote:
>
> Just use a third party one like www.eternal-september.org
> (free), giganews or www.individual.net (not free). Then you
> don't have to depend on an ISP-provided one.

Yes I use Eternal September, but they could still mention the btinternet server, unless they prefer to keep it outside
the official offer to allow them to remove it when they like.


Mark

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Aug 21, 2012, 5:01:50 AM8/21/12
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Can you use pop3 with yahoo? I tried it and it didn't seem to work.

Mark

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Aug 21, 2012, 5:00:20 AM8/21/12
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+1

Graham J

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Aug 21, 2012, 5:28:26 AM8/21/12
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[snip]

>
> Can you use pop3 with yahoo? I tried it and it didn't seem to work.

Probably only with the paid-for service ...

--
Graham J


Don

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Aug 21, 2012, 5:32:47 AM8/21/12
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In news:2jj63857g6om2ej3u...@4ax.com,
Mark <i...@dontgetlotsofspamanymore.invalid> typed:
>
> Can you use pop3 with yahoo? I tried it and it didn't seem to work.

You have to upgrade to Yahoo Plus for £11.99 a year to be able to use POP

--
Don


Mark

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Aug 21, 2012, 5:57:56 AM8/21/12
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On Tue, 21 Aug 2012 10:32:47 +0100, "Don" <ne...@invalid.invalid>
wrote:
That explains it ;-)

Ian

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Aug 21, 2012, 6:51:48 AM8/21/12
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On Tue, 21 Aug 2012 10:57:56 +0100
Mark <i...@dontgetlotsofspamanymore.invalid> wrote:

> On Tue, 21 Aug 2012 10:32:47 +0100, "Don" <ne...@invalid.invalid>
> wrote:
>
> >In news:2jj63857g6om2ej3u...@4ax.com,
> >Mark <i...@dontgetlotsofspamanymore.invalid> typed:
> >>
> >> Can you use pop3 with yahoo? I tried it and it didn't seem to
> >> work.
> >
> >You have to upgrade to Yahoo Plus for £11.99 a year to be able to
> >use POP
>
> That explains it ;-)

It would do...if it were true.

--
Ian

Dave Saville

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Aug 21, 2012, 7:18:25 AM8/21/12
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On Tue, 21 Aug 2012 09:32:47 UTC, "Don" <ne...@invalid.invalid> wrote:

> In news:2jj63857g6om2ej3u...@4ax.com,
> Mark <i...@dontgetlotsofspamanymore.invalid> typed:
> >
> > Can you use pop3 with yahoo? I tried it and it didn't seem to work.
>
> You have to upgrade to Yahoo Plus for ś11.99 a year to be able to use POP
>

You sure? I set up a friend to use Thunderbirb on his BT account -
works fine for nowt. Unless things have changed in the last few
months.

--
Regards
Dave Saville

Java Jive

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Aug 21, 2012, 8:16:16 AM8/21/12
to
Ignore the other posts, you can use POP3 with free Yahoo mail accounts
- I normally do it everyday, though TODAY it's not working. Either
they've just today changed the configuration to disallow this, or more
likely their server is just throwing a wobbly at the moment.

You have to enable pop3 in the Yahoo account's options ...

Options, Mail Options, POP & Forwarding.

Here are the server details ...
pop.mail.yahoo.com
smtp.mail.yahoo.com (requires authentication)

My Outlook 2000 settings are as follows (but see *):

General tab:

Mail Account Name in Outlook: Yahoo
Name: <my first name and last name>
EMail: <my full yahoo email address .co.uk>
Include this account ... is checked

Servers Tab:

My incoming mail server is a POP3 server
Incoming POP3: pop.mail.yahoo.com
Outgoing SMTP: smtp.mail.yahoo.com
Account Name: <my yahoo email.co.uk>
Password: <my yahoo account password>
Remember Password: Checked
Logon using Secure ...: NOT checked
Outgoing Mail requires secure ...: Checked
Outgoing Mail Settings: Use same settings as incoming ...

Connection Tab:

Connect using LAN

Advanced Tab:

SMTP Port: 25
POP3 Port: 110

Neither are using SSL (though ISTR it may be possible to enable this)
and all other settings under this tab are as default.

* I often find Outlook particularly awkward to set up. In
particular, settings entered into the New Account wizard must be right
first time, because, although they all appear to be subsequently
alterable in an account's properties, in fact some settings in the
Registry only get set by the Wizard. So if you have already tried to
set up the account, note the details and export them as a *.iaf file,
as described below, in case you need them again, and then delete it.

Then ...

1) Choose Add, Mail, enter YOUR FULL YAHOO EMAIL ADDRESS including
the @yahoo.etc, then click Next.

2) In the "Email Address" box, YOUR FULL YAHOO EMAIL ADDRESS
including the @yahoo.etc, then click Next.

3) Select POP3 server and enter the incoming and outgoing mail
server details given above. Click Next

4) For Account Name, enter YOUR FULL YAHOO EMAIL ADDRESS including
the @yahoo.etc. Leave the Password, Remember Password, and Secure
Password Authentication (SPA) fields blank. Click Next.

5) Choose the appropriate connection type under the "Which Method
Do You Use to Connect to the Internet" heading. Click Finish

You will find that the account that has been set up has the email
address where you'd rather have your name, etc, but now that the
registry has been set up correctly, you can alter these as desired,
without affecting this non-obvious registry setting.

Finally, click on Close.

Now when you try to sync your email, you will be prompted for your
password. Type it in, and if you wish, select to remember it. I have
found this to be more reliable than entering the password into the
wizard.

The following are the registry key that contains the account details,
passwords, and other encrypted account information. If you find that
Outlook is perpetually prompting for passwords, even though you are
sure you've typed them in correctly, then:

A) Save each account's settings as *.iaf files, - Tools, Account,
<click an account>, Export.

B) Delete the following registry key ...

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System
Provider\<Your GUID>

... log out of Windows or reboot, and then log in again. Outlook will
prompt you for all your passwords again, but hopefully will now
remember them correctly.

If that fails, repeat, also deleting the numbered subkeys under ...

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI Account
Manager\Accounts

... and reimporting the account details from the *.iaf files, one by
one, before rebooting/logging off.

When everything is working, back up each account's details to a *.iaf
file, and save them somewhere both safe and secure.


On Tue, 21 Aug 2012 10:01:50 +0100, Mark
<i...@dontgetlotsofspamanymore.invalid> wrote:
>
> Can you use pop3 with yahoo? I tried it and it didn't seem to work.
--
=========================================================
Please always reply to ng as the email in this post's
header does not exist. Or use a contact address at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html

Mark

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Aug 21, 2012, 8:54:15 AM8/21/12
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On Tue, 21 Aug 2012 13:16:16 +0100, Java Jive <ja...@evij.com.invalid>
wrote:

>Ignore the other posts, you can use POP3 with free Yahoo mail accounts
>- I normally do it everyday, though TODAY it's not working. Either
>they've just today changed the configuration to disallow this, or more
>likely their server is just throwing a wobbly at the moment.
>
>You have to enable pop3 in the Yahoo account's options ...
> Options, Mail Options, POP & Forwarding.

Thanks. Didn't see that. I'll try again later.

>Here are the server details ...
> pop.mail.yahoo.com
> smtp.mail.yahoo.com (requires authentication)

[--snip--]

I don't use Outlook but I can try the equivalent settings. The only
difference is that I used just the username in the account settings
(without the yahoo.co.uk bit).

Graham J

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Aug 21, 2012, 9:05:27 AM8/21/12
to
Java Jive wrote:
> Ignore the other posts, you can use POP3 with free Yahoo mail accounts
> - I normally do it everyday, though TODAY it's not working. Either
> they've just today changed the configuration to disallow this, or more
> likely their server is just throwing a wobbly at the moment.
>
I've had a user reporting problems with Yahoo today ...

--
Graham J

hugh

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Aug 21, 2012, 10:48:09 AM8/21/12
to
In message <2jj63857g6om2ej3u...@4ax.com>, Mark
<i...@dontgetlotsofspamanymore.invalid> writes
It's actually btyahoo that I use. Don't know if that's different wrt
POP3

Do yahoo give a pop3 server name?
--
hugh

Mark

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Aug 21, 2012, 12:13:48 PM8/21/12
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On Tue, 21 Aug 2012 15:48:09 +0100, hugh <hugh@[127.0.0.1]> wrote:

>Do yahoo give a pop3 server name?

Yes. It's "pop.mail.yahoo.com"

tigger

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Aug 21, 2012, 12:27:01 PM8/21/12
to
Don writted thus:
No, you don't, or at least I didn't.
I pop my BTyahoo several times a day, no problem.


--
http://db.tt/aI6WBZ7w

Ian

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Aug 21, 2012, 12:40:20 PM8/21/12
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On Tue, 21 Aug 2012 17:13:48 +0100
Mark <i...@dontgetlotsofspamanymore.invalid> wrote:

> On Tue, 21 Aug 2012 15:48:09 +0100, hugh <hugh@[127.0.0.1]> wrote:
>
> >Do yahoo give a pop3 server name?
>
> Yes. It's "pop.mail.yahoo.com"

That'll work. Or, for BTYahoo customers, mail.btinternet.com will work
as well. Mostly.

--
Ian

Message has been deleted

Java Jive

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Aug 22, 2012, 5:31:34 AM8/22/12
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POP3 with Yahoo is working again today, for me at least.

On Tue, 21 Aug 2012 13:16:16 +0100, Java Jive <ja...@evij.com.invalid>
wrote:

> though TODAY it's not working. Either
> they've just today changed the configuration to disallow this, or more
> likely their server is just throwing a wobbly at the moment.

Plusnet Support Team

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Aug 22, 2012, 2:38:04 PM8/22/12
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On 17/08/2012 12:29, Andy Burns wrote:
> Plusnet Support Team wrote:
>
>> On 17/08/2012 11:14, chris wrote:
>>
>>> Plusnet FTTC not good value at all, it would seem. For me at least...
>>
>> Those rate limits are dated. We're looking at revamping them all I
>> beleive.
>
> Are you also looking to increase the 2Mbps upstream speed? Given you
> have a monthly limit and (AFAIK) both upstream and downstream traffic
> counts towards the limit, what difference does it make to the ISP which
> direction the traffic is in?

Yes, see here -
http://community.plus.net/blog/2012/08/14/superfast-plusnet-fibre-gets-even-faster/

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------
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