>> Willing seller willing buyer - if you look like you are about to walk
>> away and so they will lose a contract then they tend to be a lot more
>> accommodating. If you don't talk to customer retention every couple of
>> years with a serious threat to leave for a competitor then you will be
>> ripped off.
>
> That is correct; it is how the cellular business has always worked.
>
> However there is a bit of a quid pro quo: when the salesman phones you
> up, just before your contract ends and moves over to a 30 day
> rollover, and offers you some special deal, you are also signing a
> fresh 2 year or whatever contract which you can't get out of for that
> time.
Indeed and on a 2 year contract it is worth spending 30 minutes on the
phone haggling if that saves you £5 pcm = £120 over the contract. That
saving is something like a £240 hourly rate for the time invested.
> The whole system is rigged so people about to leave get special
> retention terms.
The point I am trying and apparently failing to make is that those
"special" renewal terms first offered are not really all that special.
They are the skinners moving in to scalp unwary innocents. They are a
bit better than some advertised deals but not by all that much.
You have to look very carefully at the competition to stand any chance
at all of coming out ahead. You have to be talking to the trappers to be
in with any chance of obtaining a decent deal. The renewals people do
not have the authority to do anything worthwhile at all.
Unless they really believe that you are about to leave you don't have
any worthwhile negotiating position. And sometimes you do just leave for
another competitor with a better offer. I did that to EE over the FTTP.
Nothing wrong with their price but I would have lost my well known
geographic local phone number if I had not migrated back to BT. EE
customer support even put me through directly to BT fibre sales.
(they are now different wings of the same company as is Plusnet)
EE is only interested in selling broadband only service on full fibre.
> Anyway, it will be interesting what we get here in the sticks. I would
> like FTTP and wholly in the ground, but to get to our house (there is
> a duct I put in all the way to the road, from the house) they have to
> cross the road, which I doubt they will be doing. They are almost
> certain to run it from a pole, in the air.
If your poles have "beware fibre above" yellow stickers on then yes they
will almost certainly run it in from overhead. Doesn't seem to be much
of a problem the strain relief is well thought out. I felt a bit sorry
for them - there are uninsulated (were once insulated) mains wires on
the same "no climb" poles so they had to get a cherry picker in.
Worth talking to the engineer though. Mine came up with a much neater
solution to getting the cable to where I wanted it and saving him time
too. All wiring remained external instead of running it through the
entre length of the loft as the previous copper had done.
Basically they ran the new cable to the other gable end - a short
distance from an already provisioned pole and nearer to my office. The
old BT copper remained where it was.
--
Regards,
Martin Brown