"No Listings available" on EPG - Sky Digital
Adrian Pash
Periodically (every 3-4 weeks) the EPG comes up saying "No Listings
Available" for ALL channels. Only way I have found to restore them is to
disconnect power supply and force a reboot. Occasionaly, in advance of this
happening, some channels on EPG have this message for the current programs,
but selecting the channel works and the correct program name appears on the
screen banner.
I guess this is a software fault (......?) Does anyone else have this
problem? If so, has anyone found a solution?
Other than this the box (an Amstrad) works okay.
Any advice gratefully received.
Jeff31UK
Jeff
"Adrian Pash" <Adria...@btinternet.com> wrote in message
news:8t4grb$iro$1...@neptunium.btinternet.com...
Dave
> Available" for ALL channels. Only way I have found to restore them is to
> disconnect power supply and force a reboot. Occasionaly, in advance of
this
> happening, some channels on EPG have this message for the current
programs,
> but selecting the channel works and the correct program name appears on
the
> screen banner.
According to the tech (!?) guy at Sky, this is caused by the box getting
confused! It is only a computer - have you ever used a computer? - well
after a while, they sometimes need rebooting because the instruction queue
gets full ??!?!?!?!?!? CRAP Software!
Chris McEvoy
"Jeff31UK" <Jeff...@Hotmail.com> wrote in message
news:8t4hpc$lrqro$1...@ID-20305.news.cis.dfn.de...
> I have the same problem. You are not the only one. (Amstrad box too!)
> Jeff
This problem is acknowlegded on this months' backchat (epg no. 999)
They tell you to reboot and wait 40 seconds before trying to use the
listings again.
Don't know whether it's a fault common to all boxes as it has never happened
on mine (Panansonic)
Mark
Me
confused! It is only a computer - have you ever used a computer? - well
after a while, they sometimes need rebooting because the instruction queue
gets full ??!?!?!?!?!? CRAP Software!"
Hardly. Obviously you have used a PC before so you should be aware that if
you leave your PC on 24/7 it will slow down and maybe even stop responding
altogether.
What happens with the DigiBox is exactly the same thing
JC
<Adria...@btinternet.com> wrote:
>Anyone help please?
>
>Periodically (every 3-4 weeks) the EPG comes up saying "No Listings
>Available" for ALL channels. Only way I have found to restore them is to
>disconnect power supply and force a reboot. Occasionaly, in advance of this
>happening, some channels on EPG have this message for the current programs,
>but selecting the channel works and the correct program name appears on the
>screen banner.
>
>I guess this is a software fault (......?) Does anyone else have this
>problem? If so, has anyone found a solution?
>
>Other than this the box (an Amstrad) works okay.
>
>Any advice gratefully received.
Watch 999's Backchat at the mo (assuming it's the TiVo/this problem
one) for Sky's man's claim that everything if fine even though tons of
people report this as a fault all the time. No solution other than
what you have already been doing.
Simon Morley
> Anyone help please?
>
> Periodically (every 3-4 weeks) the EPG comes up saying "No Listings
> Available" for ALL channels. Only way I have found to restore them is to
> disconnect power supply and force a reboot. Occasionaly, in advance of this
> happening, some channels on EPG have this message for the current programs,
> but selecting the channel works and the correct program name appears on the
> screen banner.
>
> I guess this is a software fault (......?) Does anyone else have this
> problem? If so, has anyone found a solution?
>
> Other than this the box (an Amstrad) works okay.
>
> Any advice gratefully received.
Same thing happens to my amstrad on a regular basis. Thing is, it happened a
week yeaterday on Tuesday evening so I did the usual turn off at mains, leave
for 40sec, etc... When the box came back up I had the "no satellite signal is
being received" message - the box has not worked since. A sky engineer came out
this Monday and confirmed what I already knew - faulty box. As it is 13months
old (taken as part of the "free" digibox offer last september) it has to be
sent back to the manufacturer - no replacement or temporary replacement was
offered so I am left without a digital source for god knows how long.
Not happy, but I suppose it is not exactly a Sky problem. Are these boxes
engineered to fail after 12 months or something?
If it wasn't for the fact that OnDigital is crap I would seriously consider
taking my business elsewhere. I know sky are not obliged to provide a
replacement but I am paying £32 pm which includes loads of rubbish I don't want
(I only watch the sports channels, the wife only watches the movie channels).
You know, good will and all that.
Anyway, when the box comes back I'm cancelling Sky and getting a card for the
free to air stuff. I'll watch the sports in the pub!
Is this a common problem in the amstrad?
Nik Marchetti
sim...@yestelevision.com wrote on 25/10/00 8:53 am:
> Adrian Pash wrote:
>
>> Anyone help please?
>>
>> Periodically (every 3-4 weeks) the EPG comes up saying "No Listings
>> Available" for ALL channels. Only way I have found to restore them is to
>> disconnect power supply and force a reboot. Occasionaly, in advance of this
>> happening, some channels on EPG have this message for the current programs,
>> but selecting the channel works and the correct program name appears on the
>> screen banner.
>
> Same thing happens to my amstrad on a regular basis. Thing is, it happened a
> week yeaterday on Tuesday evening so I did the usual turn off at mains, leave
> for 40sec, etc... When the box came back up I had the "no satellite signal is
> being received" message - the box has not worked since. A sky engineer came
> out
> this Monday and confirmed what I already knew - faulty box. As it is 13months
> old (taken as part of the "free" digibox offer last september) it has to be
> sent back to the manufacturer - no replacement or temporary replacement was
> offered so I am left without a digital source for god knows how long.
Now this is weird... the exact same thing happened to my Pace box exactly a
week yesterday... I'm still waiting for a replacement box, although luckily
mine was in warranty still... 6 months old.
The box worked only if you left it unplugged for a good hour, then when
plugged back in it could get a signal for 10 mins or so before the picture
degraded and the signal went. The engineer took it away to the shop and
brought it back straight away saying that it worked when we plugged it in in
the shop, so it must be the LNB
Of course, if they had left it plugged in for 10mins at the shop it would
have stopped working... (replacing the LNB didn't help, BTW)
I wonder if someone at sky pushed some wrong buttons last tuesday... mayeb
marked 'self-destruct'!!!
Nik
--
Nik Marchetti n.mar...@ed-rbu.mrc.ac.uk
PhD Student
MRC Human Reproductive Sciences Unit, Edinburgh
JC
>Not happy, but I suppose it is not exactly a Sky problem. Are these boxes
>engineered to fail after 12 months or something?
Would you believe that it's been alleged that that's exactly the case!
David Taylor
>
> Hardly. Obviously you have used a PC before so you should be aware that if
> you leave your PC on 24/7 it will slow down and maybe even stop responding
> altogether.
Hardly. Obviously, you have never used a PC with a decent operating system
before, so you are unware that it's possible to leave your computer on 24/7
without any degradation of performance. At All.
> What happens with the DigiBox is exactly the same thing
>
Yes. It's got a crap operating system, because, like Microsoft, Sky doesn't
care about their customers, only the money they get.
--
David Taylor
david...@co.uk
Adrian Pash
comforting to hear you are not the only person with the problem :-)
By the way, spooky or what, my first Amstrad box failed after 13 months! But
to their credit Sky swapped it for a new one with no charge.
development machine
<sim...@yestelevision.com> wrote:
>Same thing happens to my amstrad on a regular basis. Thing is, it happened a
>week yeaterday on Tuesday evening so I did the usual turn off at mains, leave
>for 40sec, etc... When the box came back up I had the "no satellite signal is
>being received" message - the box has not worked since. A sky engineer came out
>this Monday and confirmed what I already knew - faulty box. As it is 13months
>old (taken as part of the "free" digibox offer last september) it has to be
>sent back to the manufacturer - no replacement or temporary replacement was
>offered so I am left without a digital source for god knows how long.
They usually quote a £50 callout fee to come and tell you the box is
dead, with a further £90-odd for the fix (a new tuning unit) as it's
out of warranty. I told them they could stuff it and I'd go cable.
>Not happy, but I suppose it is not exactly a Sky problem. Are these boxes
>engineered to fail after 12 months or something?
Every 5 months in my experience - I had 3 (2 replaced under warranty).
In fact, my tale is exactly the same as yours except that I was VERY
fortunate - the engineer took the Amstrad away and replaced it with a
new silver Panasonic for a reduced fee of just £25. This is despite
there being 'no legal obligation' - I guess even the dimwits at SKY
can see subsidising me today to keep the best part of £400/year
subscription makes sense!
Chris Simon
>Every 5 months in my experience - I had 3 (2 replaced under warranty).
I've had 2 replacements over 2 years, the last one being 8 months ago
so I'm overdue for a fault!
BTW shouldn't you be doing some programming or something? ;-)
--
Chris Simon os...@zetnet.co.uk ! ! !
http://www.users.zetnet.co.uk/csimon/ ! ! !
! ! !
** Beware of a bearded man with a spoon up his nose ** ! ! !
Simon Morley
A new box is what I was hoping for really. I must have pitched in too heavy with
my threat tactics though as it was not forthcoming. If it does fail again I will
condsider buying a better quality set top from a different manufacturer (any
recommendations guys?) as my analogue reception is dire and it seems a waste of
a nice TV not to have a digital source.
Cliff
stand-by mode on an audio channel eg 851 but this may be coincidence.
"Adrian Pash" <Adria...@btinternet.com> wrote in message
news:8t4grb$iro$1...@neptunium.btinternet.com...
> Anyone help please?
>
> Periodically (every 3-4 weeks) the EPG comes up saying "No Listings
> Available" for ALL channels. Only way I have found to restore them is to
> disconnect power supply and force a reboot. Occasionaly, in advance of
this
> happening, some channels on EPG have this message for the current
programs,
> but selecting the channel works and the correct program name appears on
the
> screen banner.
>
Boyster
Adria...@btinternet.com says...
> Anyone help please?
>
Same problem here to, with a Pace box.
--
~Regards~
The Boyster
Some people have a way with
words, others not have way
http://www.boycies.freeserve.co.uk/
Jeni M H Morrison
despite my prayers that my box would last a little longer!!
Sky have offered me nothing other than to send an "engineer" round for
the princely sum of 50 quid, plus the actual repair costs...
How did you convince them to do it for Ł25?? I'd love to know. Any
particularly soft-hearted operators I should ask for at the Sky call
centre?!
Jeni
Jeni M H Morrison
Got confused with those slightly less fortunate than you who'd had to
cough up 25quid...
Jeni
Adrian Pash
the day it is normally her that arranges for any repairs to be done.
"Jeni M H Morrison" <je...@clara.net> wrote in message
news:1ej7oyr.1b7ttdn131spgN%je...@clara.net...
> For free, that should have been
>
> Got confused with those slightly less fortunate than you who'd had to
> cough up 25quid...
>
>
> Jeni
>
> Jeni M H Morrison <je...@clara.net> wrote:
>
> > My Amstrad died last night, not 24hrs after the WatchDog item and
> > despite my prayers that my box would last a little longer!!
> >
> > Sky have offered me nothing other than to send an "engineer" round for
> > the princely sum of 50 quid, plus the actual repair costs...
> >
> > How did you convince them to do it for £25?? I'd love to know. Any
Roger
> The above events occur frequently with sub-standard operating
> systems, such as Microsoft ones. Whereas proper operating systems
> such as Linux let you leave the machines running for months and
> years without them "getting confused" and "needing to be rebooted".
Hehe. Rumour has it that all Sky's encryption software is Unix-based
and is..er..somewhat flakily programmed. I'm not knocking Un*x per se
(IME Micro$oft stuff is dire, yes), just pointing out that the quality
of the applications matters as well as the OS.
--
Roger
*** Please remove the obvious from my e-mail address ***
Veni, vidi, fraggi
Jamie Jones
Chris Simon <os...@zetnet.co.uk>
wrote in newsgroup uk.tech.tv.sky:
>On 25 Oct 2000 20:09:14 , development machine wrote:
>>Every 5 months in my experience - I had 3 (2 replaced under warranty).
>
>I've had 2 replacements over 2 years, the last one being 8 months ago
>so I'm overdue for a fault!
Original Pace Box. Installed 3rd october 1998 - still working fine.
--
Jamie Jones <ja...@bishopston.com> http://www.bishopston.com/jamie/
--- 57 days to Christmas! Word of the day: "historicoprophetic"
---- "I'm not big, and I'm not clever. And I'm definitely not funny."
----------- The reply address on this posting expires in 7 days time.
Ian Cummings
I have had a Pace box since May and I had the same problem that you
described. After a number of calls to the Sky helpline (LOL) who didn't
help at all, I called the installation company.
They suggested that I move the box, which was sitting directly on top
of the VCR, onto the shelf above the VCR. We have one of those video
cabinets with the glass doors, and originally there was a panel
covering the back so the digibox cables wouldn't go out the back of the
cabinet when it was placed on the shelf. The shelf got removed and the
digibox sat on top of the VCR and got *VERY* hot (almost too hot to
touch in some cases).
It's been a while since the box was moved and it now runs a LOT cooler,
and I've not had one single EPG problem. (I have had one blue screen
lockup, but that was during a heavy thunderstorm so I put that one down
to static).
If your box is getting hot try moving it into the open air for a while
and see if it gets any more reliable. It worked for me, even though the
box is still inside the video cabinet.
Hope this helps,
Ian.
>
> Periodically (every 3-4 weeks) the EPG comes up saying "No Listings
> Available" for ALL channels. Only way I have found to restore them is
to
> disconnect power supply and force a reboot. Occasionaly, in advance
of this
> happening, some channels on EPG have this message for the current
programs,
> but selecting the channel works and the correct program name appears
on the
> screen banner.
>
> I guess this is a software fault (......?) Does anyone else have this
> problem? If so, has anyone found a solution?
>
> Other than this the box (an Amstrad) works okay.
>
> Any advice gratefully received.
>
>
Sent via Deja.com http://www.deja.com/
Before you buy.