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Tvonics HV250 ignoring remote control

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Sara

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May 14, 2013, 1:29:50 AM5/14/13
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I bought one of these as a refurb from Richer Sounds at the weekend.
Looks OK, decent picture, sounds OK, easy to set up.

Now however it's ignoring the remote control. I've put new batteries in
the remote, tried a different TVonics remote and rebooted the box
(unplugged it for half an hour and plugged it in again).

Does anyone have any what else to try?

It'd be a shame to have to return it for something like this.

TVonics no longer exist and the company that seems to have taken them
over will only give help/advice on current models, which this is not.

--
Billy doesn't clean his paws often enough. Mucky cat.

charles

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May 14, 2013, 1:33:24 AM5/14/13
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In article <saramerriman-976C...@news.eternal-september.org>,
your contract is with Richer Sounds. Have you asked them for assistance?

--
From KT24

Using a RISC OS computer running v5.18

Sara

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May 14, 2013, 1:51:16 AM5/14/13
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In article <534b8d5a...@charleshope.demon.co.uk>,
They're happy to take it back and give me a refund but have no idea
about how to fix the problem. It seemed worth checking to see if anyone
else knows what to do first.

Woody

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May 14, 2013, 2:03:19 AM5/14/13
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"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-976C...@news.eternal-september.org...
Isn't there a TV and a DTV button or something like on the
remote? The button being used should flash or light up when any
other command button is pressed.


--
Woody

harrogate three at ntlworld dot com


Brian Gaff

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May 14, 2013, 2:48:20 AM5/14/13
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Unless its something silly, I suspect you will have to swap it. If you have
tried two remotes, then its pretty obvious its not the remote unless they
changed remote codes and the remotes do not match.
Brian

--
From the Sofa of Brian Gaff Reply address is active
"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-976C...@news.eternal-september.org...
>

Tim+

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May 14, 2013, 2:50:08 AM5/14/13
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Happened to my mother the other day when she accidentally slid a tiny
switch that selected between VCR & TV.

Tim

Brian Gaff

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May 14, 2013, 2:53:16 AM5/14/13
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Do we assume then that as you set it up the remote was working?
Seems very odd to me, almost sounds like the software may have crashed in
the unit. What sort of psu has it got? I'm not familiar with this unit. If
its an in the plug type as I've found out they are pretty naff and can crash
things plugged into them.
However one would expect that to be more random not to be there all the
time after plugging it in.

I fear it may well be a back for a refund unless you can find someone who
has reallife fault finding experience on them.

Brian

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"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-4407...@news.eternal-september.org...

Sara

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May 14, 2013, 4:18:10 AM5/14/13
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In article <kmsmpm$vne$1...@dont-email.me>,
"Brian Gaff" <Bri...@blueyonder.co.uk> wrote:

> Do we assume then that as you set it up the remote was working?

Yes, this is the case.

> Seems very odd to me, almost sounds like the software may have crashed in
> the unit. What sort of psu has it got?

Internal - the plug has a very thin lead that plugs into the unit itself.

I'm not familiar with this unit. If
> its an in the plug type as I've found out they are pretty naff and can crash
> things plugged into them.
> However one would expect that to be more random not to be there all the
> time after plugging it in.
>
> I fear it may well be a back for a refund unless you can find someone who
> has reallife fault finding experience on them.

Yes, I'm starting to think that too.
--
Sara

cats cats cats cats cats

Sara

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May 14, 2013, 4:20:11 AM5/14/13
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In article <kmsjs3$iau$1...@dont-email.me>,
There is, but neither have lit up when anything is pressed. As the
remote itself did work to start with, I'm doubtful that's the problem.
But it's certainly worth a try - I'll poke those when I get home.

Sara

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May 14, 2013, 4:22:16 AM5/14/13
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In article <kmsmge$uf7$1...@dont-email.me>,
"Brian Gaff" <Bri...@blueyonder.co.uk> wrote:

> Unless its something silly, I suspect you will have to swap it. If you have
> tried two remotes, then its pretty obvious its not the remote unless they
> changed remote codes and the remotes do not match.
> Brian

I'll try Woody's idea that I may have pressed the TV switch on the
remote, but otherwise I think you're right.

I'll probably end up getting a second box from Virgin - I was trying to
avoid more subscription fees :(
>
> --
> From the Sofa of Brian Gaff Reply address is active
> "Sara" <sarame...@blueyonder.co.uk> wrote in message
> news:saramerriman-976C...@news.eternal-september.org...
> >
> > I bought one of these as a refurb from Richer Sounds at the weekend.
> > Looks OK, decent picture, sounds OK, easy to set up.
> >
> > Now however it's ignoring the remote control. I've put new batteries in
> > the remote, tried a different TVonics remote and rebooted the box
> > (unplugged it for half an hour and plugged it in again).
> >
> > Does anyone have any what else to try?
> >
> > It'd be a shame to have to return it for something like this.
> >
> > TVonics no longer exist and the company that seems to have taken them
> > over will only give help/advice on current models, which this is not.
> >
> > --
> > Billy doesn't clean his paws often enough. Mucky cat.

Not Me

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May 14, 2013, 5:39:48 AM5/14/13
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This link indicates they are using the same remote as TVonics used previously on
a number of other models

http://reviews.cnet.co.uk/tv-recorders-and-receivers/tvonics-dtr-hv250-review-49304783/

If none of the switches marked TV DTR or DVD light up when another button on the
remote is pressed then your batteries are knackered, inserted incorrectly, or
the remote is faulty.

Once that is sorted then pressing DTR just once will restore correct remote
functionality. All further button presses elsewhere on the remote should light
the DTR button.


--

Andy Champ

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May 14, 2013, 5:39:58 AM5/14/13
to
On 14/05/2013 09:20, Sara wrote:
> There is, but neither have lit up when anything is pressed. As the
> remote itself did work to start with, I'm doubtful that's the problem.
> But it's certainly worth a try - I'll poke those when I get home.

Try taking a video of the front of the LEDs with a mobile phone. Mine
can see the infrared, so it makes quite a good remote test.

Andy

Sara

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May 14, 2013, 5:53:55 AM5/14/13
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In article <7v04p8d107avr162d...@4ax.com>,
Thanks for that. Very interesting, because that neither of those buttons
lit up when I was setting the machine up and it was responding to the
remote then. Maybe that could indicate a faulty remote.

The remote thinks it's doing something though, when I press any button I
can see a green light inside it lighting up.

Sara

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May 14, 2013, 5:54:34 AM5/14/13
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In article <h6Gdncj00NXymw_M...@eclipse.net.uk>,
Ooooooo. OK.

Ian

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May 14, 2013, 6:38:30 AM5/14/13
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In message <h6Gdncj00NXymw_M...@eclipse.net.uk>, Andy Champ
<no....@nospam.invalid> writes
As a last resort, and if the box was cheap enough, there are remotes on
Ebay.

http://tinyurl.com/HV250RC

--
Ian

Sara

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May 14, 2013, 7:11:13 AM5/14/13
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In article <+bZ$uxCmQh...@nospam.demon.co.uk>,
There are indeed, but as that's nearly 25% of the price we paid for the
whole thing, I'm reluctant to spend the money. I've a feeling it's going
to be going back to RS.

Ian Jackson

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May 14, 2013, 8:39:22 AM5/14/13
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In message <h6Gdncj00NXymw_M...@eclipse.net.uk>, Andy Champ
<no....@nospam.invalid> writes
Or just look at the viewing screen (phone or camera).

From my experience, the most usual RC fault is the batteries are not
making good contact (or, of course, are flat).

In order to find out if the RC is actually doing anything at all, hold
near a portable (ferrite rod) longwave radio (medium wave usually OK
too). Press some of the buttons, and if it's showing any signs of life,
you should hear some blurpity-blurpity-blurp noises from the radio.
--
Ian

Sara

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May 14, 2013, 8:50:00 AM5/14/13
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In article <LRrLPbG6BjkRFwP$@g3ohx.demon.co.uk>,
Ian Jackson <ianREMOVET...@g3ohx.demon.co.uk> wrote:

> In message <h6Gdncj00NXymw_M...@eclipse.net.uk>, Andy Champ
> <no....@nospam.invalid> writes
> >On 14/05/2013 09:20, Sara wrote:
> >> There is, but neither have lit up when anything is pressed. As the
> >> remote itself did work to start with, I'm doubtful that's the problem.
> >> But it's certainly worth a try - I'll poke those when I get home.
> >
> >Try taking a video of the front of the LEDs with a mobile phone. Mine
> >can see the infrared, so it makes quite a good remote test.
> >
> Or just look at the viewing screen (phone or camera).
>
> From my experience, the most usual RC fault is the batteries are not
> making good contact (or, of course, are flat).

I did put fresh batteries in but of course have no way of knowing if
they're making good contact.
>
> In order to find out if the RC is actually doing anything at all, hold
> near a portable (ferrite rod) longwave radio (medium wave usually OK
> too). Press some of the buttons, and if it's showing any signs of life,
> you should hear some blurpity-blurpity-blurp noises from the radio.

That's a lovely idea, but I don't have one.

R. Mark Clayton

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May 14, 2013, 11:46:38 AM5/14/13
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"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-976C...@news.eternal-september.org...
>
Use your mobile phone to see if the remote is doing anything. Clean the
sensor on the front of the telly.


Sara

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May 14, 2013, 11:54:29 AM5/14/13
to
In article <u9KdneKN44u2wQ_M...@bt.com>,
The telly? The telly is fine.

Ian Jackson

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May 14, 2013, 2:40:47 PM5/14/13
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In message
<saramerriman-EC7F...@news.eternal-september.org>, Sara
<sarame...@blueyonder.co.uk> writes
So you'll have to phone a friend!
--
Ian

Paul Ratcliffe

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May 14, 2013, 2:05:03 PM5/14/13
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On Tue, 14 May 2013 06:29:50 +0100, Sara <sarame...@blueyonder.co.uk> wrote:

>
> I bought one of these as a refurb from Richer Sounds at the weekend.
> Looks OK, decent picture, sounds OK, easy to set up.
>
> Now however it's ignoring the remote control. I've put new batteries in
> the remote, tried a different TVonics remote and rebooted the box
> (unplugged it for half an hour and plugged it in again).

Perhaps you addressed it inappropriately and it's gone off in a huff.

Steve Thackery

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May 14, 2013, 3:19:37 PM5/14/13
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Sara wrote:

> The telly? The telly is fine.

But how do you know? All you know is that it doesn't respond to the
remote. So it could be the remote, or it could be the bit in the telly
that "listens" to the remote.

--
SteveT
Message has been deleted

Steve Thackery

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May 14, 2013, 3:57:09 PM5/14/13
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Chris Hogg wrote:

> > But how do you know? All you know is that it doesn't respond to the
> > remote. So it could be the remote, or it could be the bit in the
> > telly that "listens" to the remote.
>
> Er....see http://tinyurl.com/crv8myq

Ooops - sorry! Mr Clayton said "television" rather than "PVR" and I
continued the mistake.

Still, the message remains the same: make sure the receiver on the PVR
is not obscured by that plastic film or any crud.

--
SteveT

Graham.

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May 14, 2013, 7:38:27 PM5/14/13
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The smart money's on cat fur ;-)

--
Graham.

%Profound_observation%

Sara

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May 15, 2013, 2:27:37 AM5/15/13
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In article <oLejZCBv...@g3ohx.demon.co.uk>,
Thanks for the suggestions all, but Woody is the winner - thanks Woody!
I pressed the DTR button and all started working again! It's one of the
miracles of modern science! Either that, or the cat hair moved.

Woody

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May 15, 2013, 2:46:05 AM5/15/13
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"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-1A6B...@news.eternal-september.org...
I only know because my wife's nutty aunt is for ever ringing me
saying her Tvonics remote stopped working!

Sara

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May 15, 2013, 4:21:39 AM5/15/13
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In article <kmvao8$6hg$1...@dont-email.me>,
"Woody" <harro...@ntlworld.com> wrote:

> "Sara" <sarame...@blueyonder.co.uk> wrote in message
> news:saramerriman-1A6B...@news.eternal-september.org...
> > In article <oLejZCBv...@g3ohx.demon.co.uk>,
>
> > Thanks for the suggestions all, but Woody is the winner -
> > thanks Woody!
> > I pressed the DTR button and all started working again! It's
> > one of the
> > miracles of modern science! Either that, or the cat hair moved.
> >

> I only know because my wife's nutty aunt is for ever ringing me
> saying her Tvonics remote stopped working!

Actually, now it's all working I'm pretty impressed with it. It's always
a bit nerve-wracking to buy something when the company that made it has
gone TU, but it was one of only two I could find for about the �50 mark
that had Freevew+, recording capability and wifi for iPlayer.

I could have got a second box from Virgin for about that price, but that
would also mean an �6 per month. If we find we're missing the extra
channels it may be worth doing that, but for a second TV that lives in
the bedroom it doesn't seem worth it.

Brian Gaff

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May 15, 2013, 4:37:39 AM5/15/13
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Cat fur? I once had an issue with furniture polish and dog spit, but not
both at the same time you understand.

Brian

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"Graham." <m...@privacy.net> wrote in message
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Brian Gaff

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May 15, 2013, 4:41:04 AM5/15/13
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I think this thread has covered most of the problems plus some lesser likely
ones now. Whey they say refurbished, that sort of statement has me very
worried, as if the makers do not exist and the current owners wont fix them,
one gets the impression that its been a return for no remote control and
someone has switched it on for five mins after its been in a corner for a
year and found it worked, and then turned it off instead of sok testing it
to see if the fault returned.

Brian

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"Paul Ratcliffe" <ab...@orac12.clara34.co56.uk78> wrote in message
news:slrnkp4v6f...@news.pr.network...

Sara

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May 15, 2013, 5:14:16 AM5/15/13
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In article <kmvhfn$5gg$1...@dont-email.me>,
"Brian Gaff" <Bri...@blueyonder.co.uk> wrote:

> I think this thread has covered most of the problems plus some lesser likely
> ones now. Whey they say refurbished, that sort of statement has me very
> worried, as if the makers do not exist and the current owners wont fix them,
> one gets the impression that its been a return for no remote control and
> someone has switched it on for five mins after its been in a corner for a
> year and found it worked, and then turned it off instead of sok testing it
> to see if the fault returned.
>
> Brian

Yes, that was one of my worries and the main reason I chose Richer
Sounds to buy from rather than the other people offering the same bit of
kit on Amazon. I've dealt with RS a few times and they've never given me
bad customer service.

I'm usually quite good at setting up kit like this, but if it hadn't
been for Woody and his aunt I'd have returned it. Which makes me think
that there may well be quite a few returns for the same/similar reasons.

Some of the channels were very poor quality when I first set the box up
but a software update (soapdrama.co.uk has an archive of TVonics stuff)
fixed that and it's all looking pretty good now.

I was of course touching wood as I wrote that in the full knowledge that
it's bound to all go horribly wrong again soon.

Max Demian

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May 15, 2013, 11:24:55 AM5/15/13
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"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-1A6B...@news.eternal-september.org...
It's a cat's *whisker*.

--
Max Demian


Woody

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May 15, 2013, 11:43:54 AM5/15/13
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"Max Demian" <max_d...@bigfoot.com> wrote in message
news:avhnm7...@mid.individual.net...
Not MY aunt - thankfully - but my wife's.

By the way, welcome to the group Sara. It means certain members
have to take more care of their use of anglo saxon English!!

Sara

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May 15, 2013, 11:59:22 AM5/15/13
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In article <kn0a8l$9fm$1...@dont-email.me>,
Ta! I can handle the Anglo Saxon...

People keep telling me usenet is dead but I keep finding useful stuff. I
was surprised (though I don't know why) by how many names I recognised
and also how quickly people responded.

I have to say this looks like a nice group.

Bill Wright

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May 15, 2013, 4:42:33 PM5/15/13
to
Woody wrote:

> By the way, welcome to the group Sara. It means certain members
> have to take more care of their use of anglo saxon English!!
>
>
Oh Woody, you daft fucker! You've patronised her!

Bill

Bill Wright

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May 15, 2013, 4:46:30 PM5/15/13
to
Sara wrote:

> I have to say this looks like a nice group.

Yes, you'll find us all nice here, but I'm the nicest.

Bill

Steve Terry

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May 16, 2013, 2:36:52 AM5/16/13
to
Sara wrote:
> In article <kmsmpm$vne$1...@dont-email.me>,
> "Brian Gaff" <Bri...@blueyonder.co.uk> wrote:
>
>> Do we assume then that as you set it up the remote was working?
>
> Yes, this is the case.
>
<Hatchet to untrimmed top post>
>
How did you test it?

Steve
--
Get a free GiffGaff PAYG Sim and �5 bonus after activation at:
http://giffgaff.com/orders/affiliate/gfourwwk


Steve Terry

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May 16, 2013, 2:39:25 AM5/16/13
to
Woody wrote:
> "Sara" <sarame...@blueyonder.co.uk> wrote in message
> news:saramerriman-976C...@news.eternal-september.org...
<snip>
> Isn't there a TV and a DTV button or something like on the
> remote? The button being used should flash or light up when any
> other command button is pressed.
>
Doesnt prove the remote or it's Irda LED is working
Switch on a Digital camera and look at the irda LED on it

Steve Terry

Sara

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May 16, 2013, 4:28:20 AM5/16/13
to
In article <kn1uir$1qb$1...@dont-email.me>,
"Steve Terry" <gfou...@tesco.net> wrote:

> Sara wrote:
> > In article <kmsmpm$vne$1...@dont-email.me>,
> > "Brian Gaff" <Bri...@blueyonder.co.uk> wrote:
> >
> >> Do we assume then that as you set it up the remote was working?
> >
> > Yes, this is the case.
> >
> <Hatchet to untrimmed top post>
> >
> How did you test it?
>
> Steve

Ummm... it did what it was asked to do. It responded to the button
presses that told it to turn off and on and to find and set the
channels. After they were set, channels changed when the corresponding
button was pressed.

Seemed to indicate 'working' to me.

Sara

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May 16, 2013, 4:29:19 AM5/16/13
to
In article <kn1unj$2br$1...@dont-email.me>,
"Steve Terry" <gfou...@tesco.net> wrote:

> Woody wrote:
> > "Sara" <sarame...@blueyonder.co.uk> wrote in message
> > news:saramerriman-976C...@news.eternal-september.org...
> <snip>
> > Isn't there a TV and a DTV button or something like on the
> > remote? The button being used should flash or light up when any
> > other command button is pressed.
> >
> Doesnt prove the remote or it's Irda LED is working
> Switch on a Digital camera and look at the irda LED on it
>
> Steve Terry

Woody was corret, at some point I must have presed the TV button which
meant that the remote was sending different codes. After I pressed DTV
all was sweetness and light.

Chaz Cotton

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May 17, 2013, 5:55:38 AM5/17/13
to
I purchased one some months ago from Maplin and have similar (and
additiona)l problems. As well as not responding to the control it has
now taken to freezing the picture but following the curent sound. The
only way to cure it is to unplug the PSU and plug in again.

Only fit for the rubbish bin!

Chaz Cotton

Ian

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May 17, 2013, 12:35:06 PM5/17/13
to
In message <ocvbp85r1baf3vt50...@4ax.com>, Chaz Cotton
<wel...@virgin.net> writes
>freezing the picture but following the curent sound.
>Only fit for the rubbish bin!
>
>Chaz Cotton

That's a "feature" on my Panny TV. :�)
--
Ian

Woody

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May 17, 2013, 2:01:39 PM5/17/13
to
"Chaz Cotton" <wel...@virgin.net> wrote in message
news:ocvbp85r1baf3vt50...@4ax.com...
Check that there isn't a freeze button or that it is an unlisted
function of another button. Freeze (which leaves the sound
running) is a very common function on TV equipment these days.

Ian Field

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May 18, 2013, 4:27:24 PM5/18/13
to


"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-0422...@news.eternal-september.org...
There may be a shortcut to a factory reset; such as holding down the ON/OFF
button while applying power.

Sometimes there's a less than conspicuous reset button at the back that you
have to hold down for 3 seconds to invoke reset.

Other than that - its probably back for exchange/refund.

Ian Field

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May 18, 2013, 4:34:57 PM5/18/13
to


"Sara" <sarame...@blueyonder.co.uk> wrote in message
news:saramerriman-0914...@news.eternal-september.org...
> In article <kmsjs3$iau$1...@dont-email.me>,
> "Woody" <harro...@ntlworld.com> wrote:
>
>> "Sara" <sarame...@blueyonder.co.uk> wrote in message
>> news:saramerriman-976C...@news.eternal-september.org...
>> >
>> > I bought one of these as a refurb from Richer Sounds at the
>> > weekend.
>> > Looks OK, decent picture, sounds OK, easy to set up.
>> >
>> > Now however it's ignoring the remote control. I've put new
>> > batteries in
>> > the remote, tried a different TVonics remote and rebooted the
>> > box
>> > (unplugged it for half an hour and plugged it in again).
>> >
>> > Does anyone have any what else to try?
>> >
>> > It'd be a shame to have to return it for something like this.
>> >
>> > TVonics no longer exist and the company that seems to have
>> > taken them
>> > over will only give help/advice on current models, which this
>> > is not.
>> >
>> > --
>> > Billy doesn't clean his paws often enough. Mucky cat.
>>
>>
>>
>> Isn't there a TV and a DTV button or something like on the
>> remote? The button being used should flash or light up when any
>> other command button is pressed.
>
> There is, but neither have lit up when anything is pressed. As the
> remote itself did work to start with, I'm doubtful that's the problem.
> But it's certainly worth a try - I'll poke those when I get home.

There's a couple of tests for signs of life you can do on a remote.

If you hold it close to an AM radio and press a button it should make a
buzzing noise from the speaker.

Another test is more conclusive - a digital camera can see the infra-red
beam from a remote, which it displays in the view finder.

You might have changed the batteries - but a previous owner might not have!

Check for corrosion on the battery holder contacts.

Sara

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May 19, 2013, 2:08:52 AM5/19/13
to
In article <yuRlt.1871$cD1...@newsfe29.iad>,
Woody had the answer, thanks to his wife's aunt - I had inadvertently
pressed a button that told the remote it was talking to the TV instead
of the freeview box. Following his advice I pressed the button marked
DTV and all was well.

Ramsman

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May 22, 2013, 6:00:49 AM5/22/13
to
Sunlight falling on the receiver can swamp it and prevent any IR from
the remote having any effect.

--
Peter
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