I have the latest Virgin Modem/router model.
"Super"-anything it most definitely isn't. The
previous one was far better (heck I only wanted
them to replace a glowing PSU!).
Because of its location on the property, the WiFi
performance has always been irrelevant. The
biggest issue is that the firmware is dreadful and
it can't be properly managed.
I have never, ever before come across any sort of
modem that doesn't let you set its LAN IP address.
You can only do it with this one via an SNMP (SSH)
hack, and it's not persistent - any pushed
firmware update will override it. Staggeringly
annoying: "Yes, Virgin, of course I don't mind
reconfiguring ALL the static devices on my network
(and there are a few) just because your
acceptance-testing QC is garbage".
Also, in use I discovered that its web interface
was slow and emitted broken HTML/CSS/Javascript
(as far as I can tell), and didn't manage state
cookies properly (or something). And a lot of
other useful bits of the system were made
inaccessible by the custom firmware for Virgin,
including causing extreme annoyance trying to set
up MAC address tables, the use of node names
(inconsistent and erratic), and so on.
Frankly it was a time-wasting menace, because of
the risk of not locking-down something properly
(because the GUI lied about status of certain
functions).
I bit the bullet and bought an industrial-grade
very fast firewall router* and shoved the Virgin
thing into modem mode. The new kit is a delight in
comparison, and apparently bomb-proof.
And several security firmware updates since early
summer indicates that somebody cares about their
customers, too.
Final thought: the new "Sooper" hub and its PSU
actually run hotter than the predecessors,
although doing less work. I wonder how long this
one will last...
S.
*Ubiquity, in case anyone is interested. Not cheap
but bril and very quick. It will also integrate
with a managed net of their WiFi APs in due
course, allowing the whole lot to be controlled
from one URL.
And for the first time ever I can put IoT garbage
(like the Panasonic TV - not a single firmware
update since 2013!) on a "dangerous" subnet
(physically separate if I want) that really is
properly isolated from the important kit.