karrimore rucsack repairs
Davy Virdee
them for repair?
Just wondering what your experiences are, as I emailed them over a week
ago regarding this, and still no reply.
Maybe I should try the phoning them...
d
Phil Cook
They have an email address? News to me.
Hang on...
Just looked up their new website and yes they do.
I need some new male halves of their snap buckles I'll give 'em a try.
--
Phil Cook looking north over the park to the "Westminster Gasworks"
Davy Virdee
> Just looked up their new website and yes they do.
>
> I need some new male halves of their snap buckles I'll give 'em a try.
> --
It was down earlier.
Petrarch
the first time I lifted the pack.
I telephoned them in the first instance, sent the pack off, and they sent me
a replacement quite quickly (I stressed that I had bought the new pack for a
particular trip and insisted that as it had been defective they replace it
in time).
Davy Virdee <D.Virde...@nesc.ac.uk> wrote in message
news:3E636529...@nesc.ac.uk...
Davy Virdee
so should be interesting to see if they repair it under
the lifetime guarantee, or if I'll have to pay out!
Sam Webb
Hot 45 because the main shoulder straps were becoming unstitched. Got it
back about a fortnight later. They'd just re-stitched over the old stitching
and it's been fine since. I didn't deal with Karrimor direct so not sure
about their customer relations. I often find e-mails get left in inboxs
usually unread, where as a phone call promts a bit more action.
Sam
Mike Clark
Several years ago I sent a 2 year old Hot Route back because the shoulder
strap stitching was coming undone. They repaired it under warranty.
Less than a year later the same thing happened, and I sent it back for
another repair. They then replaced the whole rucksack with a new model.
Less than a year later the same thing has happened on the replacement
rucksack.
I then went out a bought a MacPac instead. Even if Karrimor keep honouring
their warranty I want a rucksack that doesn't fail when I'm away on a trip.
I've got a 20 year old Karrimor gamma that is in excellent condition for
its age and I use it every day. My suspicion is that Karrimor quality
control deteriorated over time when they scaled up for the mass market at
cut down prices.
Mike <URL:http://www.path.cam.ac.uk/~mrc7/>
--
o/ \\ // |\ ,_ o Mike Clark
<\__,\\ // __o | \ / /\, "A mountain climbing, cycling, skiing,
"> || _`\<,_ |__\ \> | immunology lecturer, antibody engineer and
` || (_)/ (_) | \corn computer user"
Stuart Mann
news:ant032026bbaPk=+@mrc7acorn1.path.cam.ac.uk:
> Less than a year later the same thing has happened on the replacement
> rucksack.
>
> I then went out a bought a MacPac instead. Even if Karrimor keep
> honouring their warranty I want a rucksack that doesn't fail when I'm
> away on a trip.
>
Great rucsacs, Mike, but my 4-year old Macpac Gecko is about to go back.
Guess what for: stitching coming apart on one shoulder strap! Nothing's
perfect, I guess!
Stuart
Ted Ferenc
result of the claim?
Ted Ferenc
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Peter Clinch
> Great rucsacs, Mike, but my 4-year old Macpac Gecko is about to go back.
> Guess what for: stitching coming apart on one shoulder strap! Nothing's
> perfect, I guess!
My Ascent had to go back for a repair as well. FOC under warranty and a
good job done, but *nothing* can be assumed perfect in advance.
Pete.
--
Peter Clinch University of Dundee
Tel 44 1382 660111 ext. 33637 Medical Physics, Ninewells Hospital
Fax 44 1382 640177 Dundee DD1 9SY Scotland UK
net p.j.c...@dundee.ac.uk http://www.dundee.ac.uk/~pjclinch/
Guy Austin
> The zippers have fallen off my rucksack - it's 12 years old,
> so should be interesting to see if they repair it under
> the lifetime guarantee, or if I'll have to pay out!
>
(although that was when the sac was 10 years old) I pulled harder and the
zip burst open
any way I sent the sac back and karrimor told me it was not covered under
the lifetime warranty
and that there would be a £25 charge I said forget it, so they said OK we'll
do it for a tenner
So if you are given a quote, Haggle
Davy Virdee
> I've got a 20 year old Karrimor gamma that is in excellent condition for
> its age and I use it every day. My suspicion is that Karrimor quality
> control deteriorated over time when they scaled up for the mass market at
> cut down prices.
>
Don't Bennetton own Karrimor now, or am I making that up?
Stuart Mann
news:3E647B06...@dundee.ac.uk:
> Stuart Mann wrote:
>
>> Great rucsacs, Mike, but my 4-year old Macpac Gecko is about to go
>> back. Guess what for: stitching coming apart on one shoulder strap!
>> Nothing's perfect, I guess!
>
> My Ascent had to go back for a repair as well. FOC under warranty and
> a good job done, but *nothing* can be assumed perfect in advance.
>
How old was it, Peter? I've just been told (by their UK agents) that this
particular repair isn't covered by the lifetime warranty - as it's more than
a year old it couldn't be a manufacturing or design defect!!! It's only
been used less than 30 days from new - less than anything else I've owned
and used.
Needless to say I shall be arguing my point and taking this up with Macpac
directly. Their warranty talks about the lifetime of the product and
acknowledges that has less to do with age than use.
Stuart
Boo
Mine came with a "gold-seal" (or something ;-) lifetime guarantee and I had
to send it back for repairs. I put it in with the local YHA shop where it'd
been bought in the first place and it took forever (longer than a month).
When I bought it I was told "less than a week" so i was a bit peeved but in
fairness the repair has held up and it was 10 years old at the time.
--
Boo
Mike Clark
They did for a while and I think it coincided with a change in
manufacturing overseas rather than in the UK in order to reduce costs.
Peter Clinch
> How old was it, Peter? I've just been told (by their UK agents) that this
> particular repair isn't covered by the lifetime warranty - as it's more than
> a year old it couldn't be a manufacturing or design defect!!! It's only
> been used less than 30 days from new - less than anything else I've owned
> and used.
It was about 3 years old when it went back: I forget exactly what for,
but it was stitching somewhere.
> Needless to say I shall be arguing my point and taking this up with Macpac
> directly. Their warranty talks about the lifetime of the product and
> acknowledges that has less to do with age than use.
I think you'll probably get it done as long as you stay polite. Most
stuff I've had done under various builders' warranties has been very
straightforward (in one case, a Lowe pack which had had its harness
ripped off in an accident, entirely my fault as I acknowledged when I
asked them for a quote, got sent back fixed FOC with a compliments
slip), but where not a little haggling has always got it sorted.
Leonard Trim
were also two tears which may have been caused by my MTB. Anyway
Karrimor replaced the bottom with a very high quality leather base and
only charged me twenty quid, which i thought was fair enough.
--
Len Trim
leonar...@zetnet.co.uk
Martin Richardson
writes
week and I was planning to try and find an address for them tonight.
Does the 'lifetime guarantee' mean the lifetime of the rucksack or of
the three year old who bought it and intended to use it until the age of
ninety-seven?
--
Martin Richardson
199/284 Munros 326/1552 Marilyns 439/439 Nuttalls ?/? Deweys
89/100 English Marilyns over 400m
Andrew B
follows:
You buy a <insert product>, after <insert amount of time> the product fails
due to <insert alleged fault>. You return it either to the place of
purchase or the manufacturer direct.
Depending on the condition there are normally two possible outcome:
Product has been cared for and used for the correct end use fault not
caused by wear & tear etc (see below), FOC repair
Product has received little or no care and maintenance and used
inappropriately, repairable at cost.
Most of the manufacturers I deal with will give the customer the benefit of
the doubt.
The Guarantee is for the life of the product. If the product has worn out
(regardless of time frame) the product is no longer guaranteed. They are a
few manufacturers that guarantee the product for you life !
A guarantee only covers you for faults due to manufacturing faults and
defects. Most will not repair damage due to wear & tear under guarantee.
Some do, it always pays to be nice to the shop assistant ! It always pays
to be honest about what happened, very few stories are original and very few
things haven't been seen before.
LOL
Through (sometimes) bitter experience I can guarantee that the following are
never covered by the manufacturers guarantee.
Your dog eating your boot / shoe
Your boot / shoe being dried in an oven and the glue melting
You be amazed at some of the stories we hear as the how the fault developed.
Maybe in another post.
Regards,
Andrew
"Martin Richardson" <mar...@thequiff.demon.co.uk> wrote in message
news:aqDEdQAe...@thequiff.demon.co.uk...
Guy Austin
door
the whole inner tent was replaced 8-) I was well chuffed
can anyone beat this for customer service
Stuart Mann
> Stuart Mann wrote:
>
>> How old was it, Peter? I've just been told (by their UK agents) that
>> this particular repair isn't covered by the lifetime warranty - as
>> it's more than a year old it couldn't be a manufacturing or design
>> defect!!! It's only been used less than 30 days from new - less than
>> anything else I've owned and used.
>
> It was about 3 years old when it went back: I forget exactly what for,
> but it was stitching somewhere.
>
>> Needless to say I shall be arguing my point and taking this up with
>> Macpac directly. Their warranty talks about the lifetime of the
>> product and acknowledges that has less to do with age than use.
>
> I think you'll probably get it done as long as you stay polite. Most
> stuff I've had done under various builders' warranties has been very
> straightforward (in one case, a Lowe pack which had had its harness
> ripped off in an accident, entirely my fault as I acknowledged when I
> asked them for a quote, got sent back fixed FOC with a compliments
> slip), but where not a little haggling has always got it sorted.
>
> Pete.
I'm delighted to say that I've had my Macpac sac returned from Tent Repair
Ltd, very well repaired and under warranty despite being several years old,
as the sac is in otherwise excellent condition (see "Karrimor repairs"
thread re Lifetime warranties).
Thought I'd better register my satisfaction after stirring up a fuss last
week about how people pick up rucsacs. (Hope your windows are still OK,
Mike!)
Stuart