So I'm fed up with two factor authentication. Virgin, I want to report my
main email is not working. Oh sir you need to answer some security
questions, OK, what is the 1st 5th and 9th character in you password. Which
password. the one we sent you in the letter when you updated your contract.
I have no idea I'm blind. Oh sorry sir, what was your last bill and what
date did it come out of your bank? I can give you Aprils, but not Mays as
I've not got access to the email account you sent that email to, and my bank
statement for all of may is not here yet.
Sorry sir I cannot talk to you until you get one or the other. Well I gave
you my Mobile number at the time we updated the services specifically to get
around the blindness issue. Sorry sir we do not work that way, only the
password and bill date are allowed. Call again when you have one or the
other.
So much for equality act then. So now I have to get a person in to look
through my personal files to find their dammed letter to find the password.
Then there is giff-gaff who we had a reoccurring bundle with on a charity
debit card. Since the last time we had to update it they have put in two
factor authentication. However they do it by the mobile number code method
when you need to change details. However, the charity no longer has the same
mobile number having traded it in for a more memorable one some time ago.
Dutifully the web site sends its code to the now non existing mobile. Having
problems simply chat to our rep online. So you state the issue and the
answer is that you have to have the mobile. Obviously not a real person but
a bot, and of course they have no phone number. Their new page offers to
take an email address instead of a mobile now, but guess what? You cannot
get to alter it without the original mobile number.
Are we living in some kind of alternate reality here, where everyone is
assumed to be of criminal intent unless they can prove otherwise? Equality
act? Equality to what exactly. Its data protection gone mad, like the
proposal to want your photo id to vote in future, not everyone will have a
driving licence or a passport after all.
Brian
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