On 15/02/2024 15:20, Hymermut wrote:
> Just tried to upgrade my 3G dongle to 4G and failed miserably, because I
> don't have a smart phone. Been with 3G for 4 years. I gave up trying to
> make sense of someone in that India who can barely speak English, who
> could not upgrade me because I can't read a security text to a mobile
> number that I haven't got on a phone.
You should have been able to access the texts on your Three dongle by
connecting it to your pooter? BUT I gave up with them after a few months
because the particular place I wanted to use it was apparently "in the
middle of a canal!". Yes, I said, that's exactly where I am...
> So..... cancelled the 3G DD.
They cancelled my contract cos they couldn't supply the service. It took
a total of nearly 8 hours on the phone to India for about 7 hours and
then the last bit they escalated to somewhere in Scotland and their
'highest level technical support' and was sorted very quickly.
> Got on to EE. Spoke to a very nice Welch lady who was very patient with
> me, and because I couldn't open a shared screen to read the contract,
> read it all out aloud to me.
I was with Orange before Three - never had a problem that they couldn't
readily fix. It helped having a call centre in Glasgow or nearby...
> So far I have found all dealings with EE very helpful.
I returned to Orange and was moved to EE. Likewise always helpful. The
last call centre I had to call turn ed out to be in Ireland somewhere..
Still happy - less so swmbo - who is with three and only gets a 3G
signal on her 4G phones :-/
Chris