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Wow, the SO British bike spares market has changed somewhat

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Simon Wilson

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Jan 8, 2014, 10:39:26 AM1/8/14
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I decided to spend a bit of time sorting out the old beeza and have been
ordering various bits and pieces for it.

Seems I made a mistake with one or two items and I've been trying to
sort out which are the right bits I need.

Today, I had one supplier hang up on me[1], when I was about to order
something from them. Now I have another saying they will never supply me
again.[2]

John Lewis', they ain't.

[1] Presumably because I had the audacity to buy something from a
different supplier, and ask him about it.
[2]Because they tried to charge me a re-stocking fee, which I politely
told them was illegal.

--
/Simon

Pete Fisher

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Jan 8, 2014, 10:50:55 AM1/8/14
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Gone indeed are the days when you could just queue 5 deep at the counter
at Vale Onslows and fagash Lil would take your order with pleasure, or
more likely tell you they hadn't had what you needed in stock for years.


--
Gilera GFR * 2, Moto Morini 2C/375
MOTO MORINI 1200 CORSARO "Last chance power ride"
KTM 350SXF "Old Gimmer's Hillclimber in waiting"
YZ450F Supermoto "The lad's now"
"Do not adjust your mind, there is a fault in the reality"

Simon Wilson

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Jan 8, 2014, 10:53:04 AM1/8/14
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On 08/01/2014 15:50, Pete Fisher wrote:

>
> Gone indeed are the days when you could just queue 5 deep at the counter
> at Vale Onslows and fagash Lil would take your order with pleasure, or
> more likely tell you they hadn't had what you needed in stock for years.
>
>

Ha, yes I attempted to buy stuff in that shop several times. Nearly
always failed, in fact I'm not sure if I ever did buy anything in there.

--
/Simon
Message has been deleted

petrolcan

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Jan 8, 2014, 11:46:01 AM1/8/14
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In article <lajsk1$cg9$1...@dont-email.me>, Krusty says...
> Having been involved with the SO British bike spares market for rather
> a long time, try looking at it from their side.

<snip stuff>

I work in what could be described as a proper tool shop(1) not dissimilar to what
Pete describes above. We get lots of people asking advice but more often than not it
results in a sale.

There's no excuse to be rude to a potential customer though.

(1)been open for 67 years


Pete Fisher

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Jan 8, 2014, 11:56:32 AM1/8/14
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It's still open (if you want Ariel arrow spares). This photo from 2008
looks like a time warp. I remember it looking pretty much the same in 1968.

http://img638.imageshack.us/img638/2453/dsc2702k.jpg

TMack

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Jan 8, 2014, 12:09:45 PM1/8/14
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On Wed, 08 Jan 2014 15:50:55 +0000, Pete Fisher wrote:

> Gone indeed are the days when you could just queue 5 deep at the counter
> at Vale Onslows

One of my regular haunts in the 70s. The other was Fred Hanks shop on
Slade Road, which is still going (unlike Fred himself).

--
Tony
'09 FJR1300, '87 TW200,
89 TW200, '07 Street Triple OMF#24

c...@nospam.netunix.com

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Jan 8, 2014, 12:25:11 PM1/8/14
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Pete Fisher <pe...@ps-fisher.demon.co.uk> wrote:
> >>
> >> Gone indeed are the days when you could just queue 5 deep at the counter
> >> at Vale Onslows and fagash Lil would take your order with pleasure, or
> >> more likely tell you they hadn't had what you needed in stock for years.
> >
> > Ha, yes I attempted to buy stuff in that shop several times. Nearly
> > always failed, in fact I'm not sure if I ever did buy anything in there.
>
> It's still open (if you want Ariel arrow spares). This photo from 2008
> looks like a time warp. I remember it looking pretty much the same in 1968.

Charlies in Bristol was a fine source of Britbke spares until Charlie
retired and sold the shop. Now run by a Harldly nut but there might still
be a few little treasures on the shelves out the back.
The new guy (must be 10 years now) probably has no idea what anything is
though.

--
05 Yamaha YP400 Majesty - Shopping trolley and general workhorse.
75 Suzuki GT750 Kettle - Classic lardy 2smoke tourer.
81 Suzuki GT200 X5 - 2smoke fun - Wheeeeeee,

Derek Turner

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Jan 8, 2014, 12:49:58 PM1/8/14
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On Wed, 08 Jan 2014 15:50:55 +0000, Pete Fisher wrote:

> Gone indeed are the days when you could just queue 5 deep at the counter
> at Vale Onslows and fagash Lil would take your order with pleasure, or
> more likely tell you they hadn't had what you needed in stock for years.

Wasn't there a place in Burslem or Tunstall (somewhere in the Potteries,
anyway) like that? No idea if it's still open though as I left Stoke in
1978. Got all the bits for my shite old ex-army beezer there.

Simon Wilson

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Jan 8, 2014, 2:28:19 PM1/8/14
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On 08/01/2014 15:58, Krusty wrote:
>
> Having been involved with the SO British bike spares market for rather
> a long time, try looking at it from their side. You spend much of the
> day on the phone to people who think your job is to give them free
> advice (& who reel out the "I'll call back in a day or two to order..."
> bollocks), meaning you have to work well into the evening processing
> the orders that have come in.
>
> Then of course you have to unpack & check the returns from people who
> ordered the wrong thing, before putting them back on the shelf &
> updating the stock level on the PC. All work that you have to do
> through no fault of your own, & which you can't charge for.
>

Except he was adamant he was going to charge for it.

You've sort of described working in any kind of retail really. I was
really quite polite and pointed out to him he had my money from before
Christmas but didn't actually post the stuff I'd ordered until the new
year. I know (now) I ordered the wrong part, and learned from his advice
what parts I need. I was fully prepared to order the correct parts from
him, but as a result of him being an arse he'll now get no business from
me at all.

--
/Simon

ogden

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Jan 8, 2014, 2:44:27 PM1/8/14
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Simon Wilson wrote:
>
> On 08/01/2014 15:58, Krusty wrote:
> >
> > Having been involved with the SO British bike spares market for rather
> > a long time, try looking at it from their side. You spend much of the
> > day on the phone to people who think your job is to give them free
> > advice (& who reel out the "I'll call back in a day or two to order..."
> > bollocks), meaning you have to work well into the evening processing
> > the orders that have come in.
> >
> > Then of course you have to unpack & check the returns from people who
> > ordered the wrong thing, before putting them back on the shelf &
> > updating the stock level on the PC. All work that you have to do
> > through no fault of your own, & which you can't charge for.
>
> You've sort of described working in any kind of retail really.

Quite. It's like working in a pub and then complaining all you seem to
do is serve drinks all day and you have to share your workplace with
alcoholics.

--
ogden

990SMT - bouncy orange tractor
GSXR1000 - vintage sports-tourer
Message has been deleted

Mark Olson

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Jan 8, 2014, 3:25:25 PM1/8/14
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On 1/8/2014 1:28 PM, Simon Wilson wrote:
> On 08/01/2014 15:58, Krusty wrote:
>>
>> Having been involved with the SO British bike spares market for rather
>> a long time, try looking at it from their side. You spend much of the
>> day on the phone to people who think your job is to give them free
>> advice (& who reel out the "I'll call back in a day or two to order..."
>> bollocks), meaning you have to work well into the evening processing
>> the orders that have come in.
>>
>> Then of course you have to unpack & check the returns from people who
>> ordered the wrong thing, before putting them back on the shelf &
>> updating the stock level on the PC. All work that you have to do
>> through no fault of your own, & which you can't charge for.
>>
>
> Except he was adamant he was going to charge for it.

Other than the fact that going by the book, it is not legal-
it was your mistake, and now by insisting on not paying the
restocking fee, you're inconvenienced yourself by the fact
that you've basically lost a source of uncommon parts where
there may not be a lot of other options.

Nose, cutting, one's own, spite, etc.




Eiron

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Jan 8, 2014, 4:23:17 PM1/8/14
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On 08/01/2014 15:39, Simon Wilson wrote:

> [2]Because they tried to charge me a re-stocking fee, which I politely
> told them was illegal.


What's a restocking fee?

--
Eiron.

YTC#1

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Jan 8, 2014, 4:37:22 PM1/8/14
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Nothing, it's illegal, apparently


--
Bruce Porter
"The internet is a huge and diverse community but mainly friendly"
http://ytc1.blogspot.co.uk/
There *is* an alternative! http://www.openoffice.org/

^..^ Lone Wolf

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Jan 8, 2014, 5:12:02 PM1/8/14
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"Pete Fisher" <pe...@ps-fisher.demon.co.uk> wrote in message
news:bj5ea3...@mid.individual.net...

Wotcha.

> It's still open (if you want Ariel arrow spares). This photo from 2008
> looks like a time warp. I remember it looking pretty much the same in
> 1968.
>
> http://img638.imageshack.us/img638/2453/dsc2702k.jpg

Looks even more run down now.

Still use the place - even on first name terms with ( Young ) Len and Peter.
Not the cheapest of suppliers, but they do sometimes have original hard to
find stock.

Young Len is now in his seventies, but the name stuck so that he didn't get
confused with "Old Len"
who soldiered on until just before his 104th birthday.


--
--
^..^ Lone Wolf
www.moonshiners.org.uk



Thomas

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Jan 8, 2014, 5:37:25 PM1/8/14
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"What! You're charging me a restocking fee when it's not legal? How Much?
Listen, mate. I'll give you a quarter of that and not turn you in, OK?"

Buzby

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Jan 9, 2014, 2:33:14 AM1/9/14
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Pete Fisher wrote:

> On 08/01/2014 15:53, Simon Wilson wrote:
> > On 08/01/2014 15:50, Pete Fisher wrote:
> >
> > >
> > > Gone indeed are the days when you could just queue 5 deep at the
> > > counter at Vale Onslows and fagash Lil would take your order with
> > > pleasure, or more likely tell you they hadn't had what you needed
> > > in stock for years.
> > >
> > >
> >
> > Ha, yes I attempted to buy stuff in that shop several times. Nearly
> > always failed, in fact I'm not sure if I ever did buy anything in
> > there.
> >
>
> It's still open (if you want Ariel arrow spares). This photo from
> 2008 looks like a time warp. I remember it looking pretty much the
> same in 1968.
>
> http://img638.imageshack.us/img638/2453/dsc2702k.jpg

Bring back Happy Hamrax in Ladbroke Grove

--
"There's nothing more dangerous than a resourceful idiot"

Simon Wilson

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Jan 9, 2014, 3:39:13 AM1/9/14
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Well, in the unlikely event he does have some piece of unobtainium,
since he's mostly a mail order business it wouldn't take a rocket
scientist to work out a way to buy it.

--
/Simon

Blott

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Jan 9, 2014, 5:07:55 AM1/9/14
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On Wednesday, 8 January 2014 20:14:05 UTC, Boots wrote:
> On Wed, 08 Jan 2014 15:50:55 +0000 in uk.rec.motorcycles, Pete Fisher
>
> says:
>
>
>
> >Gone indeed are the days when you could just queue 5 deep at the counter
>
> >at Vale Onslows and fagash Lil would take your order with pleasure, or
>
> >more likely tell you they hadn't had what you needed in stock for years.
>
>
>
> Or Bert Gamer's place where if you'd the audacity to turn up on a
>
> Japanese bike he'd not serve you.
>
>
There was a shop in Laceby near Grimsby, Barry Ladlow's, which had a sign above the counter which read "Please do not ask for Japanese parts as a smack in the mouth may offend".

My favorite shop was Roy Bateman's in Scunthorpe. In the mid 80s called in once looking for a gasket set for my C15. He pulled a packet out of a stack in the fireplace, looked at the price label " 3s 6d" thinks "17 and half pence" was the price I paid.

Danny
Message has been deleted

Simon Wilson

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Jan 9, 2014, 5:44:49 AM1/9/14
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On 09/01/2014 10:20, Krusty wrote:

>>
>> You've sort of described working in any kind of retail really.
>
> I don't see how you can compare a typical Brit-bike spares company
> comprising a couple of family members with large retail chains; they're
> absolutely nothing alike.
>

Retail is still retail, I'm sure it sucks to be in it, but customers are
what customers are.

>> I was
>> really quite polite and pointed out to him he had my money from
>> before Christmas but didn't actually post the stuff I'd ordered until
>> the new year. I know (now) I ordered the wrong part, and learned from
>> his advice what parts I need.
>
> So you gave him extra work to do through your mistake, & benefitted
> from his professional advice, but weren't prepared to pay a penny for
> either, choosing to quote the law at him instead.

That wasn't quite how it went, but whatever. Yes I'd ordered the wrong
part from him, on which he was making some profit. By exchanging it, I'd
reduce his profit on that part, possibly to 0 or even less, but he was
still going to make money on the replacement parts.

> I bet you wouldn't do
> the same if you'd ordered a wrong part from a certain windsurfing shop
> we both know.

I doubt they'd be as arsey tbh but had I mail ordered it I would expect
to be able to return a non-special order item and exchange it for
something else without an additional charge.

>
>> I was fully prepared to order the
>> correct parts from him
>
> The trouble is you've no idea how many people say that, then go & order
> it somewhere else once they've had their free advice.
>

It's a risk giving advice for "free" yes, but if it's good advice then
usually the balance is in the favour of getting more business ime.

I already *had* ordered the parts from him, I just wanted to exchange
them. He had my money and would've been able to keep it, now he has to
give it all back including postage. I wouldn't have grumbled about
paying his postage, but because he dug in on the restocking fee he can
stuff it. I have to pay the return postage, so the only winner is
Parcelforce.

--
/Simon

Adrian

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Jan 9, 2014, 7:04:07 AM1/9/14
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On Thu, 09 Jan 2014 10:20:29 +0000, Krusty wrote:

>> I was fully prepared to order the correct parts from him

> The trouble is you've no idea how many people say that, then go & order
> it somewhere else once they've had their free advice.

TBF, that's kinda inherent in a business of this kind.

AFAICT, the only time a "restocking fee" is illegal is for a refund under
the terms of the DSR. If it's outside that, then there's no obligation to
accept a return for a mis-order anyway.
Message has been deleted

Mark Olson

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Jan 9, 2014, 8:49:40 AM1/9/14
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On 1/9/2014 7:00 AM, Ben wrote:
> In the UK, under the Distance Selling Regulations, it is illegal to
> charge a restocking fee. If the customer complies with the regs then
> the supplier is obliged to refund the purchase cost and delivery
> charges. The customer may or may not need to pay for the cost of
> returning the goods.
>
> http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf
>
> As Simon used a mail-order outfit, this applies.
>
> This is different to purchasing directly and physically in a shop, and
> in that circumstance, they may charge a restocking fee.

Did you miss the first sentence of my reply?

I know all that. I did a fair amount of Googling on your DSRs before I
posted.

I was trying to argue for some sort of accommodation, as I believe was Krusty.

I worked with an engineer who was so proud of catching a supplier[1] out in a
relatively minor failure to meet a particular specification. Never mind the
fact that he had made it very difficult to meet spec by insisting on a non-standard
configuration of the system, that could have easily far exceed the spec had his
arbitrary choice not been taken. And this was repeatedly pointed out to him
before the work began.

True to their contract, the supplier did eventually meet the spec at great
cost to them, yet our company got a lesser performance system than we
could have had from the outset. The sales engineer who called on us asked
for and was given a new region to cover, because he couldn't stand to work
with this engineer.

And more to the point, when that engineer moved to a different employer,
the supplier's quote a new system he was associated with were 3x what
it should have been. Of course none of his new co-workers (except me)
knew the reason for this. So his 'victory' was a defeat in the long term
for him and anyone who employed him.

[1] A very well known and respected company founded in the Bay area in
the late 30s.




TOG@Toil

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Jan 9, 2014, 11:28:06 AM1/9/14
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On Thursday, 9 January 2014 10:07:55 UTC, Blott wrote:


<Snip>

<VVBG>

My favourite was Guiver's, a long-defunct BritBike shop on Rose Hill, in Sutton. Old Man Guiver had a terrible reputation for treating people who rode Japanese biokes as national traitors.

Anyway, I had a Guzzi Spada at the time, and the end cans were getting a bit porous, and I remembered he had an amazing stock of different types of aftermarket silencer, and I was certain I'd find something to do the job there.

So I went in, and explained I wanted a pair of silencers, to fit headers of *this* diameter, silencers to be *this* long, plus or minus, and the mounting brackets to be about *here*, plus or minus.

He leaned forward over the counter. "What bike is it for?" he asked quietly.

"A Moto Guzzi Spada."

There was a long silence, whih he eventually broke.

"Oh. A *foreign* bike...."

I fled.
Message has been deleted

Buzby

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Jan 10, 2014, 5:48:59 AM1/10/14
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Simon Wilson wrote:

> > > I was fully prepared to order the
> > > correct parts from him
> >
> > The trouble is you've no idea how many people say that, then go &
> > order it somewhere else once they've had their free advice.
> >
>
> It's a risk giving advice for "free" yes, but if it's good advice
> then usually the balance is in the favour of getting more business
> ime.
>
> I already had ordered the parts from him, I just wanted to exchange
> them. He had my money and would've been able to keep it, now he has
> to give it all back including postage. I wouldn't have grumbled about
> paying his postage, but because he dug in on the restocking fee he
> can stuff it. I have to pay the return postage, so the only winner is
> Parcelforce.

How much is the restocking fee?

Simon Wilson

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Jan 10, 2014, 6:17:47 AM1/10/14
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15% x �118 = �17.70, to put a mudguard back on the shelf and take a
different one off.

--
/Simon

Buzby

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Jan 10, 2014, 8:43:48 AM1/10/14
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Simon Wilson wrote:

> 15% x �118 = �17.70, to put a mudguard back on the shelf and take a
> different one off.

Not exactly the end of the world is it?

DSR legality aside, I think I'd take the view I ordered the wrong part
and ask myself do I need the supplier's future parts supply and more
importantly, their knowledge, more than the �17.70.

I don't know how many Beeza emporiums there are left but you seem to
have successfully pissed two of them off.
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