On 09/01/2014 10:20, Krusty wrote:
>>
>> You've sort of described working in any kind of retail really.
>
> I don't see how you can compare a typical Brit-bike spares company
> comprising a couple of family members with large retail chains; they're
> absolutely nothing alike.
>
Retail is still retail, I'm sure it sucks to be in it, but customers are
what customers are.
>> I was
>> really quite polite and pointed out to him he had my money from
>> before Christmas but didn't actually post the stuff I'd ordered until
>> the new year. I know (now) I ordered the wrong part, and learned from
>> his advice what parts I need.
>
> So you gave him extra work to do through your mistake, & benefitted
> from his professional advice, but weren't prepared to pay a penny for
> either, choosing to quote the law at him instead.
That wasn't quite how it went, but whatever. Yes I'd ordered the wrong
part from him, on which he was making some profit. By exchanging it, I'd
reduce his profit on that part, possibly to 0 or even less, but he was
still going to make money on the replacement parts.
> I bet you wouldn't do
> the same if you'd ordered a wrong part from a certain windsurfing shop
> we both know.
I doubt they'd be as arsey tbh but had I mail ordered it I would expect
to be able to return a non-special order item and exchange it for
something else without an additional charge.
>
>> I was fully prepared to order the
>> correct parts from him
>
> The trouble is you've no idea how many people say that, then go & order
> it somewhere else once they've had their free advice.
>
It's a risk giving advice for "free" yes, but if it's good advice then
usually the balance is in the favour of getting more business ime.
I already *had* ordered the parts from him, I just wanted to exchange
them. He had my money and would've been able to keep it, now he has to
give it all back including postage. I wouldn't have grumbled about
paying his postage, but because he dug in on the restocking fee he can
stuff it. I have to pay the return postage, so the only winner is
Parcelforce.
--
/Simon