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How can I recover from TomTom map update interruption?
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Roger Mills
Aug 26, 2017, 5:12:09 PM8/26/17
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My TomTom Via135 personal navigation device came with Western Europe
maps with free lifetime updates.
I also purchased an Australia map with 12 months of updates when I
visited Australia recently.
A few days ago, I decided to check for map updates because I was
planning to go on an unfamiliar journey.
When I connected the device to my computer, MyDrive Connect told me that
a map update was available, so I clicked on 'Update'. Only when the
update had started did it tell me that it was going to take SIX HOURS.
[I'm away from my main home and currently have a slowish (about 5Mbps)
internet connection].
I didn't wish to proceed with this, but couldn't find any official way
of aborting it, so I disconnected it - YES, I know you're not supposed
to do that, etc., but what else can you do?
To my dismay, the Via135 then denied all knowledge of a Europe map. I
could go anywhere I liked as long as it was in Australia!
I've made several attempts to recover from this by re-starting the
update process - including clicking on the 'Repair' option on a couple
of occasions when it said my map was corrupted.
Every time, it goes through the motions of updating, saying it is going
to take about 6 hours. Every time, it runs for about five and a half
hours and gets to about 80% and then stops with a message saying
"Something has gone wrong" or "Connection to server lost" etc. (not
exactly the same every time - but always the same result, offering me
only the Australia map.
Anyone come across this sort of thing? What am I supposed to do now? If
a 6 hour update process can't be interrupted without bricking it, it's
not fit for purpose! What if there's a power cut during an update? My
expectation is that it would download the map to my PC and THEN transfer
it to the device, without disturbing the status quo until the second
part. It looks like it's not like that?
Any helpful suggestions will be gratefully received.
--
Cheers,
Roger
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Please reply to Newsgroup. Whilst email address is valid, it is seldom
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maps with free lifetime updates.
I also purchased an Australia map with 12 months of updates when I
visited Australia recently.
A few days ago, I decided to check for map updates because I was
planning to go on an unfamiliar journey.
When I connected the device to my computer, MyDrive Connect told me that
a map update was available, so I clicked on 'Update'. Only when the
update had started did it tell me that it was going to take SIX HOURS.
[I'm away from my main home and currently have a slowish (about 5Mbps)
internet connection].
I didn't wish to proceed with this, but couldn't find any official way
of aborting it, so I disconnected it - YES, I know you're not supposed
to do that, etc., but what else can you do?
To my dismay, the Via135 then denied all knowledge of a Europe map. I
could go anywhere I liked as long as it was in Australia!
I've made several attempts to recover from this by re-starting the
update process - including clicking on the 'Repair' option on a couple
of occasions when it said my map was corrupted.
Every time, it goes through the motions of updating, saying it is going
to take about 6 hours. Every time, it runs for about five and a half
hours and gets to about 80% and then stops with a message saying
"Something has gone wrong" or "Connection to server lost" etc. (not
exactly the same every time - but always the same result, offering me
only the Australia map.
Anyone come across this sort of thing? What am I supposed to do now? If
a 6 hour update process can't be interrupted without bricking it, it's
not fit for purpose! What if there's a power cut during an update? My
expectation is that it would download the map to my PC and THEN transfer
it to the device, without disturbing the status quo until the second
part. It looks like it's not like that?
Any helpful suggestions will be gratefully received.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
Roger Mills
Sep 1, 2017, 12:55:58 PM9/1/17
to
only one to suffer from this problem.
Anyway, when I got back home to a decent (fibre) internet connection AND
used a different computer, the map was downloaded and then installed
onto my TomTom in minutes rather than hours - and all is now well.
I can understand why it takes a long time to download the map on a slow
internet connection, but I can't understand why it then also takes a
long time to install it - when it only has to copy it from the computer
to the device. *Both* took more than six hours with a slow connection,
and about 30 minutes with a fast connection. Any comments?
Nikolaj Lazic
Sep 3, 2017, 5:08:47 AM9/3/17
to
Dana Fri, 01 Sep 2017 17:57:54 +0100, Roger Mills <watt....@gmail.com> napis'o:
Yeah... use Osmand on your mobile phone.
David
Oct 14, 2017, 3:22:13 PM10/14/17
to
wasn't much use. Only one copy was kept so if there were two attempts at a
download then the good backup was wiped.
Best thing is to back up the contents of your TomTom (treating it as an
external drive) to an internal location on your computer. Then if it all
goes pear shaped you can overwrite the internal storage using the back up,
which usually gets you back to where you started before the attempted
update.
Cheers
Dave R
--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64
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