Autoglass Refunds
Ian
windscreen and then recently for a repair.
They now seem to have introduced a new 'scam' whereby you have to pay your
excess immediately for a new screen but are promised a refund if its
repairable.
I'm still waiting nearly 2 weeks for this refund. Upon querying the delay
for the second time I was told that refunds have to be processed differently
to debits meaning that whilst they manage to debit your account the same day
it can take a week to put the money back, or 2 weeks in my case!
Ian
Guy King
from Neil Barker <ne...@nemesis.nu> contains these words:
> Needless to say, it's not going to Autoglass - their 'glass replacement
> line' was singularly unhelpful in arranging a convenient time.
Also, I find their telly adverts offensive. They're very close to
implying that no one else can fit a screen properly which just ain't
true.
--
Skipweasel:- There's an old proverb that says just about whatever you
want it to.
DP
£5 from a scrap yard and fitting was the same again, paying cash. No
receipts of course. I even managed to claim it on insurance (I wouldn't
recommend this as they always get the money back when you renew) by writing
and signing a letter saying what happened.
These can be magic words: "is it cheaper if I pay you cash?"
Duncan Wood
Even new quarterlights for LDV convoys are ony £17 from LDV & they take
about 3minutes to fit compared with the £50 excess. (I can't say I
objected to £50 for my tailgate though)
Fred
"Duncan Wood" <free...@dmx512.co.uk> wrote in message
news:oprw3v8d...@news.demon.co.uk...
Swings and roundabouts! A new quaterlight for a Calibra is
£120+ vat (trade), and if you can fit one in 30 mins, you aint done bad.
The £50 excess money is a good deal for the public, and is a reasonable
drink for the trade.
Ian
I've not had any trouble arranging a time and they turned up promptly and
did a good job.
Seems its policy from above that is the problem here, not surprisingly.
Ian
Pete Smith
spam.lineone.net says...
> I can't fault the local service we get from Autoglass.
> I've not had any trouble arranging a time and they turned up promptly and
> did a good job.
They actually turned up for you?
I've had to use them three times, and on all occasions, they basically
refused to turn up.
The first and last occasion was with a bonded in screen, and their excuse
was that it needed to be done inside, in a heated double garage.
The second time I needed a side window, and the excuse was that he was the
only person in the office for the entire day, and couldn't leave.
Their advert showing someone replacing a Mondeo(?) windscreen at the side
of the road must be a total lie then.
Pete.
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Gary McClean
your
> > excess immediately for a new screen but are promised a refund if its
> > repairable.
I used Autoglass (Belfast) a week ago and he didn't ask for payment until
the job was finished.
> Needless to say, it's not going to Autoglass - their 'glass replacement
> line' was singularly unhelpful in arranging a convenient time. It's
> going to Auto Windscreens, who I've always found to be very good and
> helpful.
I had a problem with their online booking system. Basically my request was
ignored. I sent a letter off to the Managing Director explaining this and
asking him to provide an explaination as to why this had happened. He was
unable to do so, however was most apologetic, and claims to have spoken to
the relevent people to make sure it doesn't happen again.
I was also contacted by the manager of the Belfast branch who explained that
net and phone bookings are handled by a contract call centre, and the he
reckoned there might be some problems there. He was quite annoyed in case he
was missing bookings.
As for the service eventually supplied, I can't fault that. Arrived when
they said they would and did what they were supposed to, etc. Even restuck
the metal tax disk holder back on.
I'd suggest you write off to the Managing Director. If there's a problem
with procedures in the call centre, the more people shout the more likely it
is to get fixed.
Alternatively, if you can't be bothered (and at the end of the day why
should you!) vote with your feet and use Auto Windscreens instead!!
Gary.
Brian
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For full context, visit https://www.motorsforum.com/maintenance-uk/autoglass-refunds-6658-.htm
Abandoned_Trolley
> I booked a new windscreen, a few days before the appointed day and i
> hadn't heard anything I phoned autoglass. they claimed they had tried to
> contact me but couldnt?? Basically they needed some more details on the
> type of windscreen as there are a few different types. eventually they
> said they didint have it in stock, would contact all the depots to see
> if anyone had one, and if not would order one. Of course no depot had
> one in stock but this time I did receive a text to say it was now on
> back order with no ETA!! That was 2 weeks ago and they took my £95.00
> insurance. Im not sure if I can cancel and 'shop' elsewhere or just wait
> for an indefinite time in the hope my windscreen arrives. its only a
> Hyundai Kona (2020) nothing special.
>
I once had a Ford Escort in a strange green colour, with a slight tint
on all the glass.
I had to wait for more than a month before anybody could find a
replacement rear quarter light tinted in the correct colour.
I also recently had a replacement windscreen fitted by Autoglass (also
£95) and found them very helpful and efficient so ...
Have you checked your junk email box ?
And, you might get a few more responses if you start your own thread,
instead of tacking something on to a completely unrelated post.
AT
--
random signature text inserted here
Tim+
> On 24/07/2022 04:31, Brian wrote:
>> I booked a new windscreen, a few days before the appointed day and i
>> hadn't heard anything I phoned autoglass. they claimed they had tried to
>> contact me but couldnt?? Basically they needed some more details on the
>> type of windscreen as there are a few different types. eventually they
>> said they didint have it in stock, would contact all the depots to see
>> if anyone had one, and if not would order one. Of course no depot had
>> one in stock but this time I did receive a text to say it was now on
>> back order with no ETA!! That was 2 weeks ago and they took my £95.00
>> insurance. Im not sure if I can cancel and 'shop' elsewhere or just wait
>> for an indefinite time in the hope my windscreen arrives. its only a
>> Hyundai Kona (2020) nothing special.
>>
>
>
>
> Some relatively mundane pieces of glass are surprisingly rare.
>
> I once had a Ford Escort in a strange green colour, with a slight tint
> on all the glass.
>
> I had to wait for more than a month before anybody could find a
> replacement rear quarter light tinted in the correct colour.
regular stock but we’re talking about a windscreen here. A Kona isn’t a
particularly exotic car…
Tim
--
Please don't feed the trolls
Abandoned_Trolley
>
but as I suggested earlier, you might get a few more sensible responses
by starting a thread of your own
Brian
> I booked a new windscreen, a few days before the appointed day and i
> hadn't heard anything I phoned autoglass. they claimed they had tried to
> contact me but couldnt?? Basically they needed some more details on the
> type of windscreen as there are a few different types. eventually they
> said they didint have it in stock, would contact all the depots to see if
> anyone had one, and if not would order one. Of course no depot had one in
> stock but this time I did receive a text to say it was now on back order
> with no ETA!! That was 2 weeks ago and they took my £95.00 insurance. Im
> not sure if I can cancel and 'shop' elsewhere or just wait for an
> indefinite time in the hope my windscreen arrives. its only a Hyundai
> Kona (2020) nothing special.
enquired at the local main dealer ( the screen was heated and tinted, a Mk3
Escort Ghia) Their price was a fraction of Autoglass and they did it all
but immediately. (I think 60% + cheaper)
The insurance company were a bit difficult. I assume they had a deal with
autoglass which massively undercut the price the quoted me but they coughed
up.
Dave Plowman (News)
Was insured, and the insurance insisted I use Autoglass.
They said the correct colour one (bronze) was NLA. A pal in the trade
found one in the Autoglass central warehouse. Auto glass said it was only
for a Vitesse. (All S2 are the same, apart from colour and bronze used on
several models)
They eventually agreed to have it sent. It was replaced at home while I
watched. It was fitted bone dry using the old rubber seal (which is easy
to get new)
Of course it leaked.
Had to take it do a depot. They agreed to fit a new seal if I bought and
paid for it.
Wasn't allowed to see them fit it. But they scratched the paint badly in
two places removing it. And it leaked again afterwards too.
Ended up paying a local company to do the job properly - as per the BL
manual - using a sealer between body and seal, and seal to glass.
Bunch of absolute wankers.
--
*Some days we are the flies; some days we are the windscreen.*
Dave Plowman da...@davenoise.co.uk London SW
To e-mail, change noise into sound.