David submitted this idea :
> I had a very good phone chat with Flogas as I use Flogas and asked them to
> change me over to Gaslight unfortunately they are unable to do this due to
> contract arrangements with Homebase.
> Regards
> David
I know they have some sort of contract with Homebase, but not the
details. I refuse to buy from Homebase, because last year they were
refusing to provide refills unless you had a receipt proving you had
bought the original from them- they do seem to have dropped this
condition now, but their ᅵ32.99 for the 10Kg refill makes it not worth
while. I would rather spend ᅵ20 on fuel, to collect one at ᅵ25 than pay
Homebase and I now have it sourced at ᅵ22.50 for 10Kg anyway around
2/3rds what Homebase charges.
Yesterday I wrote a lengthy email to Flogas's CEO complaining about the
massive and ridiculous variation in refill costs and the problems of
sourcing, plus their find a GasLight bottle website basically telling
lies and their useless Helpdesk. I also made clear that the system
itself is perfect for our use, if only it were properly supported.
Today I received a phone call from their Marketing Manager, who thanked
me for drawing all this to their attention, it seemed they were not
aware of just how difficult and expensive it had become.
He has promised to try to get things sorted out and assured me they
were not trying to drop support for the system, but expand it.
Have you tried to swap bottles with a Flogas dealer who carries both
their metal and the light bottles? You just then need the pigtail or a
new regulator. Worth doing simply for the lighter bottles.