Roksan - STAY AWAY!!!
Tim Stobbe
I bought a roxsan attessa cd player about
three years ago. the first problem i had was after about 6 months the
display light burnt out. apparently this was a common problem and i
traded it in for the new model which had an att fiber cable jack.
it worked for 3 years but all of a sudden the door started flipping
open. i sent it to their usa warranty service QSD (In USA). they
called me and told me they had no fiberglass da converter and to send
them a cable. i sent it and waited 1 month. they say nothing is wrong
with it and they send it back after charging me $45.00. when i get it
back i find the transit bolt was not put in right and the box is
rattling. the drive is now on a slant and when i hook it up it doesn't
work. i explain my problem and send it back. they tell me everything
is fine it works. the problem was that when he exchanged the output on
back for a regular jack it screwed things up. i get the machine back
it doesn't work. when i call i hear more excuses and crap about the
output jack. i email roksan. no reply. email roksan again. no
reply. it is now 3 months later. i am out $90.00. (not to mention
$3,000 for the player) and still no sounds. what the hell can you do
dealing with foreigners in england and inept repair people. i'm stuck.
product sounds great but when it breaks down you will be stuck.
Tim
Dr R.G.E. Kyffin
Tim Stobbe (sto...@earthlink.net) wrote:
: ... what the hell can you do dealing with foreigners in england ...
: Tim
Foreigners? Sorry, I thought that was the Americans (this is uk.* group).
Anyway, if you want really crap customer service, try Rega.
Rob Kyffin
James Staples
In message <Eq07E...@liverpool.ac.uk>
Hi Rob, sorry to hear you have had a bad experience with Rega. As dealers
we are very well supported by them in order to provide end user support.
I suspect your exceptional route caused the hiccup, although that is no
excuse.
If your problem is still 'live' please email me and I promise to get some
results for you.
--
James Staples
webmaster, New Audio Frontiers http://www.replete.demon.co.uk/naf/
... The bells are slowing down: the sacrifice is due
Tim Stobbe
yes, i guess the foreigners thing was out of line. i just sort of
pasted the same post that i posted to rec.audio.high-end. i have
nothing against anyone in england... except Roksan.
Tim
John Roberts
Tim Stobbe wrote:
ROKSAN ALIVE AND KICKING!
DEAR TIM,
I AM VERY SORRY TO HERE ABOUT YOUR PROBLEMS WITH
ROKSAN AUDIO LTD. I HAVE BEEN SELLING ROKSAN AND RECOMMENDING FOR OVER
TWELVE YEARS ITS SONIC BENEFITS OVER AND ABOVE ANY OTHER BRITISH UK
MANUFACTURER.
BUT JUST TO SET THE RECORD STRAIGHT ..
1. ROKSAN ARE STILL IN BUISNESS,AND CAN BE CONTACTED VIA THE MANAGING
DIRECTOR.
MR TUFAN HASHEMI,
ROKSAN AUDIO LTD,
STONE HILL,
HUNTINGDON,
CAMBS,
PE18 6ED.
TEL; 07000765726.
IF TUFAN IS UNABLE TO HELP YOU(ESPECIALLY AFTER THE REMARKS POSTED) I AM
SURE VALERIE WILL SORT THINGS OUT FOR YOU.
2. ROKSAN AS COMPANY HAS JUST MOVED FROM WHAT WAS THE OLD QUAD FACTORY,
a.They effectively have no service department at present and are in the
process of appointing an authorised service centre within the U.K.
b. This also is the case in manufacturing as most of the new Caspian
range is made out of house.
c. It then falls upon long standing Roksan dealers to give their
customers the back-up and after sales they require. If the unit in
question was purchased via a dealer in your country the best course of
action, would be to return it to the dealer and let him deal with it.
(If the dealer is any good, he will loan you another CD player whilst
yours is being repaired).
john.ro...@virgin.net (Midland Audio Exchange
tel. 01562
822236)
Dr R.G.E. Kyffin
I wrote:
> ... Anyway, if you want really crap customer service, try Rega.
James Staples wrote:
> Hi Rob, sorry to hear you have had a bad experience with Rega. As dealers
> we are very well supported by them in order to provide end user support.
Really? Try this on for size: ordered a Planar 2 from a local hi-fi dealer
around May last year. Waited four weeks for the thing to arrive, and after
about ten minutes use noticed the belt kept on moving up and down the
sub-platter (does wonders for pitch stability). Couldn't be repaired by
the dealer so waited a further three weeks for a replacement. Same
problem. Assured that the Planar 3 had better build quality, so ordered one
of those. Waited two weeks for that to arrive, and it worked perfectly for
about six weeks. Then suddenly it became very noisy and the motor developed
an equal prediliction for going backwards and well as forwards. I have
still got that machine and have been waiting nearly *five* months for a new
one to arrive. I'll just restate that: five months.
I am completely pissed off with the dealer and with Rega. I have been told
by the dealer that Rega changed motor suppliers a while back and acknowledge
that there have been quality control problems with the Planars. Also been told
that the reason I had to wait so long for the new decks to arrive is
because Rega charge dealers for small orders (this is understandable, but
I don't see why I should have to wait for the dealer to get sufficient orders
before mine arrives. I wrote to a certain Mr Gandy about this in June 1997
but he didn't have the decency to reply). Then again, all the excuses I've
been given could be bull*hit, and I've simply had the misfortune to order
through a dealer who is very friendly, but simply cannot deliver on his
promises. Oh BTW, I was supposed to either get a new deck or a refund today,
but the guy I was dealing with is 'having a long weekend' and couldn't be
bothered to phone to let me know, or leave a message with one of his acolytes.
Yes, another triumph for dodgy hi-fi products and non-existant customer
service. Still fancy helping James? As you might have guessed, I'm not
particularly impressed with Rega or their dealers.
Rob Kyffin, Liverpool
John Roberts
Dr R.G.E. Kyffin wrote:
> I wrote:
> > ... Anyway, if you want really crap customer service, try Rega.
>
> James Staples wrote:
> > Hi Rob, sorry to hear you have had a bad experience with Rega. As
> dealers Rob Kyffin, Liverpool
Dr R KYFFIN IT SEEMS THAT YOU HAVE HAD QUITE A ROUGH TIME TRYING TO
GET A REGA RECORD PLAYER THAT WORKS.
HAVING SOLD REGA FOR A NUMBER OF YEARS IT LOOKS LIKE YOUR FIRST PROBLEM
WAS A DRIVE BELT RELATED ONE, DUE TO THE BELT BEING MADE IN TWO HALFS A
SMALL RIDGE IS FORMED THIS CAUSES THE BELT TO THEN RIDE UP AND DOWN THE
INNER PLATTER/HUB ASSEMBLY IF THE RIGDE IS REMOVED OR BELT EXCHANGED FOR
A NEW AND BETTER FORMED ONE NO MORE PROBLEMS!. AS FOR THE PLANAR 3s
MOTOR PROBLEM THIS IS ALSO EASILY REMEDIED BY A FULLY TRAINED REGA
DEALER( we all recieve a full service manual pointing out this exact
fault,we also recieve full service training,but some of us are more into
it than others).
AS FOR NOT RECIEVING A REPLY FROM ROY GANDY I SUGGEST YOU CALL REGA AND
SPEAK TO PHIL FREEMAN WHO WILL TAKE THIS VERY SERIOUSLY.
john.robrts 2...@virgin.net
midland audio exchange.
Dr R.G.E. Kyffin
John Roberts (john.ro...@virgin.net) wrote:
: HAVING SOLD REGA FOR A NUMBER OF YEARS IT LOOKS LIKE YOUR FIRST PROBLEM
: WAS A DRIVE BELT RELATED ONE, DUE TO THE BELT BEING MADE IN TWO HALFS...
: AS FOR THE PLANAR 3s MOTOR PROBLEM THIS IS ALSO EASILY REMEDIED BY A
: FULLY TRAINED REGA DEALER.
No, the Planar 2 fault was not caused by the belt - several were tried in
the shop and the problem was clearly with the motor. Whilst not perceptible
to the naked eye, it seems that the spindle was not centred properly and
this was causing the belt to move up and down the sub-platter.
As for the Planar 3 motor problem, perhaps I should have bought from you,
because my local dealer was lost for an explanation. Indeed, he told me
that all the Planars they'd had in recently had one or both of the belt/
motor problems I've described and claims he was told by Rega that this
standard of performance was acceptable. I'm sorry, but (assuming this claim
is true) that is a load of crap. I may not be an engineer, but it seems to
me that pitch stability and uni-directional motors are something of a
pre-requisite for a half decent turntable. Even my old Technics could
manage that before it died!
I admit I may well have had the misfortune to be lumbered with a pretty
poor dealer, but three faulty turntables to my mind indicates either
(a) one hell of a coincidence, or (b) crap quality control at Rega.
Rob Kyffin