DHL
Asprin
days, DHL attitudes range from indifferent to almost hostile, very difficult
to find anyone in authority to speak to, refusal to pass complaint to a
Manager, refusal to give head office telephone numbers, etc
Final insult - told that the parcel had been returned because I had 'refused
to accept it'! (lying toads! -I haven't laid eyes on a DHL delivery van, or
driver, or the missing parcel...)
I've used Initial City Link reasonably extensively, likewise Parcel Force -
with never a problem. This is the first time using DHL - and it's going to
be the last! My advice, for what it's worth, is to ask your supplier who
will be carrying the parcel - and if it's DHL refuse the service. When
businesses start losing customers because of the carrier they use, they'll
soon find an alternative.
Doing a web search I discovered that DHL are currently losing money hand
over fist - so, no surprises there.
Josey
"Asprin" <asp...@nospam.net> wrote in message
news:wtQCd.81$EW3...@newsfe2-gui.ntli.net...
> Time for a moan - UK internal overnight parcel not delivered by DHL after
> 6 days, DHL attitudes range from indifferent to almost hostile, very
> difficult to find anyone in authority to speak to, refusal to pass
> complaint to a Manager, refusal to give head office telephone numbers, etc
>
> Final insult - told that the parcel had been returned because I had
> 'refused to accept it'! (lying toads! -I haven't laid eyes on a DHL
> delivery van, or driver, or the missing parcel...)
Did you try their tracking system, its pretty good at pinpoiting where the
package is if you have the consignment no.
Jc.
Asprin
"Josey" <spam...@walespc.co.uk> wrote in message
news:3423j2F...@individual.net...
--
It's at the local depot, (about 40 miles away) and has been since 30/12 -
DHL are still insisting that a delivery attempt was made, but that the
parcel was refused. I've tried patiently explaining to them that this is
complete rubbish but, frankly, I think that I'd get more sense out of next
door's cat.
If they had a back-log of work due to the Christmas rush I would accept the
delay without a fuss - but when they lie through their teeth and say that
the parcel was refused it becomes inexcusable.
Doubtless it will turn up eventually - but I'll make damn sure that I never
use DHL again.
Adrian
saying :
> Doubtless it will turn up eventually - but I'll make damn sure that I
> never use DHL again.
How do you propose to do that? The problem isn't with parcels you send -
it's easy to avoid them there, but with ones you receive. For most
individuals, that's the majority of parcels.
I've been totally shafted by Amtrak before, but I know there's nothing I
can do to avoid parcels being sent to me via them.
steeler
"Adrian" <tooma...@gmail.com> wrote in message
news:Xns95D5825D72C4Dad...@130.133.1.4...
That is even assuming the company you are buying from tell you what courier
they are using.
Adrian
were saying :
>> > Doubtless it will turn up eventually - but I'll make damn sure that
>> > I never use DHL again.
>> How do you propose to do that? The problem isn't with parcels you
>> send - it's easy to avoid them there, but with ones you receive. For
>> most individuals, that's the majority of parcels.
>>
>> I've been totally shafted by Amtrak before, but I know there's
>> nothing I can do to avoid parcels being sent to me via them.
> That is even assuming the company you are buying from tell you what
> courier they are using.
True - I don't find many online suppliers that tell you, and the call
centre staff if buying by phone often don't know. It was a ScrewFix
delivery that came via Amtrak - I took to telling them "Not via Amtrak",
but gave up, as they just had no way of passing that on other than via the
package label - and I just had this gut feel that it'd still end up in
Amtrak's hands... I can only imagine what the chances of it being delivered
with that on the package would be!
Big Al
days, DHL attitudes range from indifferent to almost hostile, very difficult
to find anyone in authority to speak to, refusal to pass complaint to a
Manager, refusal to give head office telephone numbers, etc
My mum and dad bought me the Epson R300 printer from PC world, and DHL is the deliverer, apert from the fact they have lost the parcel, and PC world aren't interested either. Their online price I got it for was £74, but it's £100 in their shops, but all they want to do it refund my £74, so I can then go into their shop and spend £26 more.
Both are pains in the Ar*e
Alan
Adrian
saying :
> They charged him an extra GBP14 for a bit over a metre USB cable.
If he's daft enough to pay that...
Stores deserve the customers they get.
jonnyg
i had the same with shittylink o wait i mean city link
they told me theyd attempted delivery and noone was in and left a card
well i was in all day and no card was left
THEN they insisted on telling me the driver was too busy er is that my
problem
Asprin
"jonnyg" <jG...@KK.JJJ> wrote in message
news:VSTCd.49535$Z7.3...@fe2.news.blueyonder.co.uk...
So, what 'is' it with these delivery companies? - I mean, why do they tell
such outrageous porkies?
They could say, 'The van broke down', or 'The driver was taken ill' -
anything would be better than insulting their customers intelligence by
pretending that they arrived but found no-one in (or, in my case, that I
refused to accept it!)
It just doesn't make sense.
Asprin
"pete" <pe...@maildox.com> wrote in message
news:qi5ot0tof6vkplh1q...@4ax.com...
> On Wed, 05 Jan 2005 16:11:28 GMT, "Asprin" <asp...@nospam.net> wrote:
>
>
>>So, what 'is' it with these delivery companies? - I mean, why do they tell
>>such outrageous porkies?
>>
>>They could say, 'The van broke down', or 'The driver was taken ill' -
>>anything would be better than insulting their customers intelligence by
>>pretending that they arrived but found no-one in (or, in my case, that I
>>refused to accept it!)
>>
>
> believed them anymore.
> Strange logic, eh?
---
Indeed - but why come up with the one excuse that the customer knows, beyond
any dispute, to be a complete lie?
I mean, you can't be 'absolutely' certain that the van 'didn't' break down,
or that the driver 'wasn't' unexpectedly flagged down by a desperate husband
who had to get his wife into hospital to give birth - but you 'can' be
certain that you waited for a parcel that didn't arrive!
They need to be more inventive, I think
wasted
conditions" (was a nice clear day)
When the guy did turn up he was like you would have had it yesterday but the
road was closed (roadwork's) and couldn't be bothered to drive round the
other way.
"pete" <pe...@maildox.com> wrote in message
news:qi5ot0tof6vkplh1q...@4ax.com...
> On Wed, 05 Jan 2005 16:11:28 GMT, "Asprin" <asp...@nospam.net> wrote:
>
>
>>So, what 'is' it with these delivery companies? - I mean, why do they tell
>>such outrageous porkies?
>>
>>They could say, 'The van broke down', or 'The driver was taken ill' -
>>anything would be better than insulting their customers intelligence by
>>pretending that they arrived but found no-one in (or, in my case, that I
>>refused to accept it!)
>>
>
Kevin F Stubbs
> is the scum of the earth. Going to take them to small claims court as soon
> as I can find out who the company director is.
That could prove a little difficult. They are not listed on the Companies House
website under Parcel2go, though you could try finding out details of the Company
that owns them, FAM LOGISTICS LIMITED, as they do have an entry (the registered
address of FAM is the same as the contact address for Parcel2Go) :
http://wck2.companieshouse.gov.uk/11049282faa061bf0e05c31398ad71a5//compdetails
Cheers
Kevin
Asprin
"Walt Davidson" <g3...@despammed.com> wrote in message
news:s7bot01jjuupqv9j4...@4ax.com...
> On Wed, 05 Jan 2005 11:47:40 GMT, "Asprin" <asp...@nospam.net> wrote:
>
>>Final insult - told that the parcel had been returned because I had
>>'refused
>>to accept it'! (lying toads! -I haven't laid eyes on a DHL delivery van,
>>or
>>driver, or the missing parcel...)
>
> the wrong address! The person there would refuse to accept it because
> it wasn't for them.
>
> I have experienced that more than once with ParcelFarce, who tried to
> deliver my goods to the same house number in the next street!
----
That was my first thought, but after checking, the address details were
quite correct
The lying toads also swore that it would be delivered today - but it hasn't
been.
I'll fax their CEO (as soon as I can extract his name from them)
Steve Antony Williams
> to issue the compensation to them and they will then issue it to me. I
know
> this is a smokescreeen as it is down to them to give the compensation as
my
> contract is with them. I have a feeling this will be a long drawn out
> process but am determined not to let them get away with it. It is only a
> matter of £40, but why should I or my customer be out of pocket. Parcel2go
> is the scum of the earth. Going to take them to small claims court as soon
> as I can find out who the company director is.
>
>
Parcel companies are like other industries, you get what you pay for. If
you want decent reliable and efficient service you have to be prepared to
pay for it. Parcel2Go and DHL Express are rubbish because they cut corners,
and that's because they've cut prices to try and be the cheapest. I never
ever buy the cheapest product/service/etc, you nearly always get rubbish
DrSteveW
John Armstrong
> "Walt Davidson" <g3...@despammed.com> wrote in message
> news:s7bot01jjuupqv9j4...@4ax.com...
>> On Wed, 05 Jan 2005 11:47:40 GMT, "Asprin" <asp...@nospam.net> wrote:
>>
>>>Final insult - told that the parcel had been returned because I had
>>>'refused
>>>to accept it'! (lying toads! -I haven't laid eyes on a DHL delivery van,
>>>or
>>>driver, or the missing parcel...)
>>
>> The most likely explanation is that they did try to deliver it ... to
>> the wrong address! The person there would refuse to accept it because
>> it wasn't for them.
>>
>> I have experienced that more than once with ParcelFarce, who tried to
>> deliver my goods to the same house number in the next street!
> ----
>
> That was my first thought, but after checking, the address details were
> quite correct
That doesn't mean anything. I often get get mail and deliveries correctly
addressed to addresses that aren't mine.
Adrian
like they were saying :
> (the registered address of FAM is the same as the contact address for
> Parcel2Go)
In and of itself, that's hardly proof of anything - my ltd co registered
address is my accountant.
Kevin F Stubbs
> address is my accountant.
True...if it didn't say on the Parcel2go site that they are "a wholly owed
company of FAM Logistics Ltd founded in 1990." Hm, just realised there is an
interesting typo in that statement lifted straight from the site :-)
Cheers
Kevin
bill
> ---
>
> So, what 'is' it with these delivery companies? - I mean, why do they tell
> such outrageous porkies?
>
> They could say, 'The van broke down', or 'The driver was taken ill' -
> anything would be better than insulting their customers intelligence by
> pretending that they arrived but found no-one in (or, in my case, that I
> refused to accept it!)
>
> It just doesn't make sense.
>
run a mail order business, heard all the carrier stories and the rest
basically your problem is the delivery driver, he gets paid per drop or
attempted delivery that is on time,
in many cases i have found drivers to have said they have done something
which they haven't, they are not the ones you speak to on the phone so do
not take the rap for it, they basically tick a box to say attempted delivery
and that is inputted on the system at the end of the day,
i bet you wouldn't be moaning if the goods were left in your doorstep and
the driver forged your signature, another trick they use, i had a lady
customer nearly crying on the phone when this happened to her
Geoff Winkless
> i bet you wouldn't be moaning if the goods were left in your doorstep
> and the driver forged your signature, another trick they use, i had a
> lady customer nearly crying on the phone when this happened to her
My favourite was when the delivery driver delivered my Dabs parcel next door
by mistake: there was no-one in there (there was someone in at the right
address), so he signed the docket himself, as you said - except he signed
his own name (!!).
I didn't pursue it since I got the parcel eventually but that was the last
time I used anyone delivering through parcelforce.
Geoff