what would you do?
Clair Pepper
It was sent via recorded delivery over 2 weeks ago. I stupidly left the
ticket in my jeans pocket when it went in the washing machine so I have no
way of tracking the parcel via Royal Mail. He now wants a refund but I
think he is just trying to con me. It was not a massively expensive
purchase but I would still be Ł20 out of pocket. What do you think?
Clair
Dr Zoidberg
He shouldn't be out of pocket because you lost the receipt , and you should
refund him.
If you know when it was sent your post office may help you find the tracking
number
--
Alex
Hermes: "We can't afford that! Especially not Zoidberg!"
Zoidberg: "They took away my credit cards!"
www.drzoidberg.co.uk www.ebayfaq.co.uk
Clair Pepper
delivery
"Dr Zoidberg" <AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote in message
news:3rpgccF...@individual.net...
> Clair Pepper wrote:
>> A buyer I sold an item to says he has not received the item I sent to
>> them. It was sent via recorded delivery over 2 weeks ago. I stupidly
>> left the ticket in my jeans pocket when it went in the washing
>> machine so I have no way of tracking the parcel via Royal Mail. He
>> now wants a refund but I think he is just trying to con me. It was
>> not a massively expensive purchase but I would still be £20 out of
Kim Andrews
<Clairpe...@gmail.com> wrote:
>A buyer I sold an item to says he has not received the item I sent to them.
>It was sent via recorded delivery over 2 weeks ago. I stupidly left the
>ticket in my jeans pocket when it went in the washing machine so I have no
>way of tracking the parcel via Royal Mail.
He can't know that, so why...
> He now wants a refund but I
>think he is just trying to con me.
... do you think that?
> It was not a massively expensive
>purchase but I would still be £20 out of pocket. What do you think?
>Clair
Refund him and try for a refund from RM without the ticket, they might
be feeling kind.
--
by Kimbo!
Mail-order second-hand books at www.bykimbo.com
Find me on ebay at http://stores.ebay.co.uk/Books-by-Kimbo
Ali Hopkins
"Clair Pepper" <Clairpe...@gmail.com> wrote in message
news:kYL5f.8830$6i4....@newsfe7-gui.ntli.net...
>I have alredy tried the post office and they don't keep records for
>recorded delivery
>
You can still claim it - get the form, and go for it.
Ali
steeler
>A buyer I sold an item to says he has not received the item I sent to them.
>It was sent via recorded delivery over 2 weeks ago. I stupidly left the
>ticket in my jeans pocket when it went in the washing machine so I have no
>way of tracking the parcel via Royal Mail. He now wants a refund but I
>think he is just trying to con me. It was not a massively expensive
> Clair
>
Unlucky. Expensive lesson in checking ones pockets.
Paying the guy out is the only real solution. As others have said - you can
still chance a claim although the odds are less without the receipt.
Peter Parry
wrote:
>Refund him and try for a refund from RM without the ticket, they might
>be feeling kind.
Talking to someone who owns a mail order business he said he had had
a claim he doubted from someone saying they had not received a
package sent recorded delivery. He said he would willingly refund
the money but they would need to send the tracking number of the lost
parcel. Sure enough an e-mail arrived 30 minutes later with the
tracking number off the label on the parcel :-).
--
Peter Parry.
http://www.wpp.ltd.uk/
Neil Monk
The best thing I've ever heard to do is to set up an email address, and to
include the email address with the item. e.g: if there is a problem with
this delivery, please email me at deliver...@mydomain.com". That way if
they email you at that address claiming non-delivery, you know that they're
lieing, you know that they've got the the item as you wouldn't publish the
address anywhere else.
HTH's
--
Neil
Rob Morley
neil....@greenyonder.co.uk says...
www.cheap.me.uk
news:LBQ5f.133250$G8.7...@text.news.blueyonder.co.uk...
Mate thats a great idea :)
Neil Monk
Of course, there is always that Rob. Fair point.
--
Neil
Neil Monk
Include a unique code then, tell them to quote that or "their email won't
get through".
--
Neil
G Hardy
news:NVL5f.7428$cA4....@newsfe3-gui.ntli.net...
them.
> It was sent via recorded delivery over 2 weeks ago. I stupidly left the
> ticket in my jeans pocket when it went in the washing machine so I have no
> way of tracking the parcel via Royal Mail. He now wants a refund but I
> think he is just trying to con me. It was not a massively expensive
If he HAS signed for it, he wouldn't be stupid enough to claim he hasn't
received it.
So it's one of two things - either he genuinely hasn't received it, or he
wasn't asked to sign for it and therefore there's no proof he has.
Either way, knowing the "signed for" number wouldn't help you in this case
anyway.
The ticket is not what you would use to claim for the package anyway, it's
the receipt you got when you took it to the post office. You did get a
receipt, didn't you (or was it washed with the ticket?) ;-)
Kevin F Stubbs
> the receipt you got when you took it to the post office. You did get a
> receipt, didn't you (or was it washed with the ticket?)
The ticket you get given, i.e. the top section of the Signed For form, IS the
receipt and is what you you are supposed to use for a claim...or hadn't you
noticed that on the back it states:
"Your receipt"
"Keep this in a safe place"
along with a branch date stamp, the value of the contents and the signed
initials of the person who accepted the package at the counter ?
Cheers
Kevin
Martin
> I have alredy tried the post office and they don't keep records for
> recorded delivery
That's a secondary issue. You're first job is to refund the buyer right now.
Then tackle the Post Office.
Martin
Gran
>A buyer I sold an item to says he has not received the item I sent to them.
>It was sent via recorded delivery over 2 weeks ago. I stupidly left the
>ticket in my jeans pocket when it went in the washing machine so I have no
>way of tracking the parcel via Royal Mail. He now wants a refund but I
>think he is just trying to con me. It was not a massively expensive
>purchase but I would still be £20 out of pocket. What do you think?
>Clair
>
I think you're stuffed. Pay up and look big and learn a lesson. Hard
fact of life. Sorry hunny.
--
Some people are like Slinkies...
Not really good for anything, but
they still bring a smile to your face
when you push them down a flight of stairs.
Bob Goddard
<pe...@wpp.ltd.uk> writes
Nice one. Reminds me of the days when I worked for a rather down-market
finance company. The punter, having failed to keep up his payments,
thinks he can avoid the consequences by returning mail "not known at
this address". So we send him a half-brick, nicely wrapped, by what in
those days was registered mail. The punter thinks someone has sent him
something of value in error, so signs for it. We get the signature
proving he does live there, so the next thing he receives is a summons.
Worked a treat, that did!
(Bob
--
>---B---------| This space unintentionally left |---NB - "News"--->
Goddard | blank. | may be updated
>---b---------| |--occasionally--->
www.goatherd.freeserve.co.uk/sheds.html www.bobsticks.co.uk
G Hardy
news:a2S5f.3215$S_1....@newsfe5-win.ntli.net...
But it doesn't say anything about the price paid for postage. Whenever I
send anything I get a receipt with the value of the items written on it by
Andy, our local postmaster. We've only ever had to claim once (for something
we hadn't sent "signed for") and the claim sped through as a result.
Kevin F Stubbs
..and the significance of that statement in this case is ? The OP sent an item
by Recorded/Signed For delivery. The Ticket you get back is the Receipt that
carries the Reference number required to make a specific claim using that
service and also to check for delivery using Track and Trace.
> We've only ever had to claim once (for something
> we hadn't sent "signed for") and the claim sped through as a result.
If you're not using 'Signed For' or Special Delivery' then getting a Certificate
of Posting and/or a Receipt as you did will always 'speed things through'.
However, if you have used one of the 'enhamced' services then only having the
till receipt and not the proper Ticket Receipt will probably slow things down as
there will be no reference number for the Royal Mail to check up on.
If Neil Monk is reading this, perhaps he could step in and give the 'official'
view on this ? :-)
Cheers
Kevin
steeler
>> But it doesn't say anything about the price paid for postage.
>
> ..and the significance of that statement in this case is ? The OP sent an
> item by Recorded/Signed For delivery. The Ticket you get back is the
> Receipt that carries the Reference number required to make a specific
> claim using that service and also to check for delivery using Track and
> Trace.
>
Agreed. The compensation levels are set and it does not matter how much you
paid for it. A heavy item sent 1st class for £5 carries no more insurance
than a letter with a 30p stamp on it.
The only reason that the actual postage paid receipt would be useful is if
your PO has the new system where they fill in the post code and your receipt
doubles as certificate of postage.
When they ask if you want a receipt it is so people can claim it back from
their company or for their own records.
Neil Monk
*starts reading thread from the beginning*...
To be honest, I've tried to stay out of things like this. I don't mind
helping, but I seem to piss a certain person off when I do....!
--
Neil
Neil Monk
Ah, that didn't take me quite as long as I thought.
RM don't refund postage anymore, even if it lost. Which, might I say, is a
load of bollocks (are you reading this Mr Leighton, boss?)
The till receipt is not required, the main reason, AFAIK, for that being
produced is so the transaction can be pysically processed through the
Horizon system (the Post Offices' computer systems) to enable
reconcilliation (to make sure the postmaster gets his dues from RM). I know
of no other reason for it being produced. It is not a VAT receipt (until the
European Pariliament get their way, our Postal Service is VAT exempt. Bet
you didn't know that they're trying to make it so we have to pay VAT did
you?!)
In a nutshell:
- You cannot officially claim a refund of postage for a lost item (with SD,
you probably can, I'm not 100% sure)
- Even if you kicked off enough about my previous point, you'd still need to
prove what postage you paid.
- If the he wants to [try and] claim the postage back (good luck to him!) he
will need to (generally) be able to back up his claim. Although much of the
facility to make descretionary payments has been removed since I left the
customer services department*, there is still a very small degree of
descretion.
*I now work on the helpdesk for the Royal Mail, Post Office, Royal Mail
Group PLC's websites. To a degree, I also deal with Parcelforce's website. I
also deal with SmartStamp (http://www.roylmail.com/smartstamp/) and E*Pro
(but not many of you will know what tht is!).
HTH's.
--
Neil
MooCow
Bet
> you didn't know that they're trying to make it so we have to pay VAT did
> you
Actually I did. :-p
And the "logic" to some of the pros and cons make quite interesting
reading.
steeler
A lot of businesses send a secretary or a junior to the PO. A guess a
receipt is useful to shove in the petty cash tin.
Neil Monk
Ah, I forgot that! Also, I've just been thinking, some post offices will
give the Horizon receipt as a proof of posting, however, with Recorded and
Special Delivery, the slip (as opposed to the Horizon receipt) is the proof
of posting.
--
Neil
MM
I believe with my Wanadoo account I can stick anything I like before
the @ symbol. So each buyer could receive a unique email address
perhaps? And a different one each time for repeat buyers.
MM