Who Pays the postage
informer
the item back and paid the postage. now the item got there today and I have
only been refunded the original price and portage. They have not reimburssed
me with the postage it cost me to return it when it arrived faulty. Do I
insist on them paying the postage or what?
TIA
Nick
"informer" <informer.@plusnet.com.as> wrote in message
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informer
"Nick" <not....@here.com.uk> wrote in message
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Dr Zoidberg
news:fd3gvi$gr3$1...@registered.motzarella.org...
In theory , yes.
In practice it's almost impossible to force them to pay up
--
Alex
New laptop - Sig missing
Haggis McMutton
Yes, it's as simple as that.
The not so simple part is getting them to give you that money.
Wagg
The way I see it, is, if you buy something from Tesco's, get home and
its faulty, you go back to them, are they supposed to pay your fuel
and time costs because you are returning it? As a sign of goodwill I
often sort something out with the buyer, but when I send things back,
I am pretty much resolved to not asking the seller unless I think it
was packed badly or something similar.
-Ben
Peter Parry
wrote:
>The way I see it, is, if you buy something from Tesco's, get home and
>its faulty, you go back to them, are they supposed to pay your fuel
>and time costs because you are returning it?
This may come as a surprise, but yes they are (your direct costs such
as fuel at least). In fact you don't even need to take the thing
back - simply tell them it's available for them to collect. More
pragmatically of course its invariably much easier to drop it in to
them.
As far as mail order is concerned a buyer should always have the
postage costs for both outward and return refunded if goods are
faulty on arrival.
--
Peter Parry.
http://www.wpp.ltd.uk/
informer
"Wagg" <ne...@vigilante.org.uk> wrote in message
news:1190566128.9...@50g2000hsm.googlegroups.com...
from Argos and the item is faulty, it is up to them to reimburse me with the
travelling costs to return an item. The item was a clock that was wrapped in
newspaper and a small amount of bubble wrap. For a clock it was very badly
packed, should have been boxed at the very least. This is why it was
returned. My gripe it that its cost me money to send an item back that
should have been pqacked correctly in the first place. Its not a huge amount
of postage but its not the point.
MC
news:j49df3tuil2f914np...@4ax.com...
> On Sun, 23 Sep 2007 09:48:48 -0700, Wagg <ne...@vigilante.org.uk>
> wrote:
>
>>The way I see it, is, if you buy something from Tesco's, get home and
>>its faulty, you go back to them, are they supposed to pay your fuel
>>and time costs because you are returning it?
>
> This may come as a surprise, but yes they are (your direct costs such
> as fuel at least). In fact you don't even need to take the thing
> back - simply tell them it's available for them to collect. More
> pragmatically of course its invariably much easier to drop it in to
> them.
>
This is of course true. In fact I once had to return a Portable TV to
Sainsburys. As I did not drive
and the item was too big to take on the bus I had to take a taxi to the
store. They not only gave me a refund on the taxi, they gave me a better TV
at no extra cost and paid for my taxi home again.
MC
TJ
"Wagg" <ne...@vigilante.org.uk> wrote in message
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Actually Ben legally you can claim for time and money taken to return the
goods!!
Wagg
> "Wagg" <n...@vigilante.org.uk> wrote in message
>
> - Show quoted text -
Doesnt work when I tried it. The only people to ever pay my costs
were Barclays, but thats another story! Almost every company I have
ever dealt with, I've never been paid return costs.
Now in your case with the clock, it would/should never have gone out
like that. If it were me I'd reinburse you for it all, and depending
on the value I would usually tell you to keep it. However I would
need proof it was broken as Ihavent found one honest person in the
last couple of months who have claimed it was damaged, broke, etc,
that was telling the truth. One person returned an item that was
clearly *NOT* the item I sent and expected their money back. In this
case I told them in the end if they wanted it back they could pay me
my costs and they could, never heard from them again.
-Ben
MC
You sure have been ripped off rather a lot then.
MC
Haggis McMutton
Argos would have collected it if you'd asked. *g*
informer
"Haggis McMutton" <hag...@somewhere.ere> wrote in message
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Well they sent me a £10 voucher for returning it. A 5 minute job *g*