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Ebay and defective product
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simon....@googlemail.com
Jun 15, 2020, 6:53:06 AM6/15/20
to
I purchased a 360 camera via ebay. Product was new and boxed. Advert stated it had manufacturers warranty. Seller is a high volume retailer from the looks of it (
Item is defective - huge stitching issues, others have reported and a replacement fixed it.
I emailed the retailer within the 30 days return policy but they did not respond. They're now telling me to send it to the manufacturer for repair. Manufacturer saying it's a retailer issue.
Where do I go with this?
Ta.
Simon
Item is defective - huge stitching issues, others have reported and a replacement fixed it.
I emailed the retailer within the 30 days return policy but they did not respond. They're now telling me to send it to the manufacturer for repair. Manufacturer saying it's a retailer issue.
Where do I go with this?
Ta.
Simon
Peter Parry
Jun 15, 2020, 9:06:38 AM6/15/20
to
On Mon, 15 Jun 2020 03:53:05 -0700 (PDT), simon....@googlemail.com
wrote:
Where is the seller based? (UK or Overseas).
wrote:
simon....@googlemail.com
Jun 15, 2020, 10:35:23 AM6/15/20
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Raj Kundra
Jun 15, 2020, 2:35:30 PM6/15/20
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Open a return stating "item is faulty"
They have to accept it, supply return label and do full refund.
Peter Parry
Jun 16, 2020, 8:19:10 AM6/16/20
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On Mon, 15 Jun 2020 19:35:29 +0100, Raj Kundra
<r...@kundracomputers.co.uk> wrote:
>On 15/06/2020 11:53, simon....@googlemail.com wrote:
>> I purchased a 360 camera via ebay. Product was new and boxed. Advert stated it had manufacturers warranty. Seller is a high volume retailer from the looks of it (
>>
>> Item is defective - huge stitching issues, others have reported and a replacement fixed it.
>>
>> I emailed the retailer within the 30 days return policy but they did not respond. They're now telling me to send it to the manufacturer for repair. Manufacturer saying it's a retailer issue.
>>
>> Where do I go with this?
As far as eBay is concerned follow the instruction from Raj (who has
<r...@kundracomputers.co.uk> wrote:
>On 15/06/2020 11:53, simon....@googlemail.com wrote:
>> I purchased a 360 camera via ebay. Product was new and boxed. Advert stated it had manufacturers warranty. Seller is a high volume retailer from the looks of it (
>>
>> Item is defective - huge stitching issues, others have reported and a replacement fixed it.
>>
>> I emailed the retailer within the 30 days return policy but they did not respond. They're now telling me to send it to the manufacturer for repair. Manufacturer saying it's a retailer issue.
>>
>> Where do I go with this?
considerable eBay expertise. This should resolve your immediate
problem.
>You can not force them to send you a replacement.
>
>Open a return stating "item is faulty"
>
>They have to accept it, supply return label and do full refund.
Act of 2015. Your contract is between the seller and you, eBay have
nothing it do with it (other than having a contractual agreement with
sellers to follow eBay rules.
Ultimately the legal responsibility for fixing the problem lies with
the retailer. If a product develops a fault within the first six
months after purchase, it’s assumed the fault has been present since
the time of purchase. This means it’s up to the retailer to prove it
wasn’t there when you bought it.
The Older Gentleman
Jun 17, 2020, 6:43:54 AM6/17/20
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Peter Parry <pe...@wpp.ltd.uk> wrote:
>
> If all else fails the law which protects you is the Consumer Rights
> Act of 2015. Your contract is between the seller and you, eBay have
> nothing it do with it (other than having a contractual agreement with
> sellers to follow eBay rules.
>
> Ultimately the legal responsibility for fixing the problem lies with
> the retailer. If a product develops a fault within the first six
> months after purchase, it's assumed the fault has been present since
> the time of purchase. This means it's up to the retailer to prove it
> wasn't there when you bought it.
If you bought it on a credit card, then if the cost was over £100 you
>
> If all else fails the law which protects you is the Consumer Rights
> Act of 2015. Your contract is between the seller and you, eBay have
> nothing it do with it (other than having a contractual agreement with
> sellers to follow eBay rules.
>
> Ultimately the legal responsibility for fixing the problem lies with
> the retailer. If a product develops a fault within the first six
> months after purchase, it's assumed the fault has been present since
> the time of purchase. This means it's up to the retailer to prove it
> wasn't there when you bought it.
can claim back from the CCcompany.
--
BMW K1600GTL; Kawasaki Ninja H2, Yamaha 660 Ténéré;
Guzzi Le Mans Mk.2; Honda CD200, CB400F, Yamaha 125 NMax
More secure garages needed....
neil underscore murray at fastmail dot fm
Simon Topple
Jul 20, 2020, 6:12:28 AM7/20/20
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Cheers all,
This was resolved amicably with the ebay seller - they took it in as a return and tested it and found it faulty and refunded in full (minus my shipping costs, around £12).
Thanks for the advice will be useful next time round!
Wednesday, June 17, 2020 at 11:43:54 AM UTC+1, TOG@Toil wrote:
> Peter Parry <
This was resolved amicably with the ebay seller - they took it in as a return and tested it and found it faulty and refunded in full (minus my shipping costs, around £12).
Thanks for the advice will be useful next time round!
Wednesday, June 17, 2020 at 11:43:54 AM UTC+1, TOG@Toil wrote:
> Peter Parry <
Rob Morley
Oct 16, 2020, 10:06:22 AM10/16/20
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On Mon, 20 Jul 2020 03:12:26 -0700 (PDT)
Simon Topple <simon....@googlemail.com> wrote:
> Cheers all,
>
> This was resolved amicably with the ebay seller - they took it in as
> a return and tested it and found it faulty and refunded in full
> (minus my shipping costs, around £12).
>
You shouldn't have to pay shipping for faulty goods, only if you're
Simon Topple <simon....@googlemail.com> wrote:
> Cheers all,
>
> This was resolved amicably with the ebay seller - they took it in as
> a return and tested it and found it faulty and refunded in full
> (minus my shipping costs, around £12).
>
returning an item for other reasons (didn't fit, changed your mind ...)
Yes I know it's an old post.
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