Warranties
Benjamin
stating they have been in touch with memorex about their no-longer
functioning keyboard, whom have redirected them to me. Thing is i never sold
this item with a warrantee, obviously if it was DOA i would instantly deal
with the problem, but what do i do here. I do not operate a business, just
sell a few things a week. The item was sold as new ~3months ago if this is
any help.
Oh and i wouldn't be that bothered but this costs £7 to ship even by the
standard parcel service so i'm really not that keen!
Any advice appreciated. TIA
Grymma
If you didn't offer a warranty, then the buyer has no right to expect one.
And after 3 months of use, the problem is not yours. Personally, I'd be
sympathetic and sorry, but it isn't up to you to sort out. Presumably the
buyer got a bargain three months ago, well, that's the chance you take. If
he wanted a warranty he should have purchased new with one
Just my 2p
--
Grymma AFPOh Goddess Of Hangovers; B.F.(use 'reply to')
Always keep your words soft and sweet
- just in case you have to eat them.
Peter Parry
<es0u1136@***NOSPAM***@liv.ac.uk> wrote:
>Just got an email off someone i sold a wireless keyboard and mouse to
>stating they have been in touch with memorex about their no-longer
>functioning keyboard, whom have redirected them to me. Thing is i never sold
>this item with a warrantee, obviously if it was DOA i would instantly deal
>with the problem, but what do i do here.
Replace it or refund the purchase price.
>I do not operate a business, just sell a few things a week.
I think you might find a court would call this operating a business
especially if you buy items to sell.
> The item was sold as new ~3months ago if this is any help.
Yes it is, for the first 6 months any fault is assumed to be a
pre-existing one and the buyer is entitled to a repair, replacement
or refund.
Sale of Goods Act 1979 (as amended by SSGCR 2002;
PART 5A ADDITIONAL RIGHTS OF BUYER IN CONSUMER CASES
48A Introductory.
(1) This section applies if—
(a) the buyer deals as consumer or, in Scotland, there is a consumer
contract in which the buyer is a consumer,
and
(b) the goods do not conform to the contract of sale at the time of
delivery.
(2) If this section applies, the buyer has the right—
(a) under and in accordance with section 48B below, to require the
seller to repair or replace the goods, or
(b) under and in accordance with section 48C below—
(i) to require the seller to reduce the purchase price of the goods
to the buyer by an appropriate amount,
or
(ii) to rescind the contract with regard to the goods in question.
(3) For the purposes of subsection (1)(b) above goods which do not
conform to the contract of sale at any time within the
period of six months starting with the date on which the goods were
delivered to the buyer must be taken not to have so
conformed at that date.
>Oh and i wouldn't be that bothered but this costs £7 to ship even by the
>standard parcel service so i'm really not that keen!
Welcome to the world of commerce.
--
Peter Parry.
http://www.wpp.ltd.uk/
Col
"Benjamin" <es0u1136@***NOSPAM***@liv.ac.uk> wrote in message
news:3fce6456$0$28696$cc9e...@news.dial.pipex.com...
Ive dealt with memorex tech support/cust services before they are utter
utter idiots. It dosnt matter what the problem is you are told to back to
the shop/company/person it was purchased from.
I explained I got my cordless keyboard from a carboot sale without a mouse,
and wanted to know how I could buy just the mouse. I too was told to get one
from the place I bought the keyboard from. I explained again it was from a
carboot sale and she replied that memorex do not deal directly and the
seller was the only option she could suggest, end of conversation, small
silence then cut off . She spoke as though every word cost her a tenner,
almost rudely. So your customer would have been, as I was, left feeling a
little dissapointed.
You will have to explain politely to them as it was secondhand with no
warranty it is unfortunatly not your problem. Anything could have happened
to it in 3 months and it is not your job to find/rectify the problem.
Well thats what i would do anyway.
Col.
Ps have they pressed the setup buttons on both the reciver and the keyboard?
sounds silly I know but it fixed mine (mx 5500rf) when it stopped working a
couple of months ago.
altgrr
"Benjamin" <es0u1136@***NOSPAM***@liv.ac.uk> wrote in message
news:3fce6456$0$28696$cc9e...@news.dial.pipex.com...
You could try this:
Approach Memorex as a "reseller", tell them that you have a customer with a
defective keyboard, and they would rather send it directly, as it means
they'll get it sorted more quickly; ask them what the procedure is for this.
If the buyer doesn't have the receipt for the keyboard, make one and print
it off, as they'll likely need it.
Logitech were *very* good with me about problems with my Cordless Desktop
Optical, and replaced it very very quickly. Further, they only required me
to send in the plugs and battery covers of the keyboard and mouse, along
with the feet from the keyboard.