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Missing SSD in Laptop
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CD
Jun 16, 2020, 8:51:47 AM6/16/20
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Been selling on ebay for 20 years, having been made redundant have
decided to make it my living now, so switched my account to a business one.
Sold a Dell Laptop that I fully checked over, set up with a fresh
install of Windows 10, listed the spec including the 256Gb SSD brand,
photographed it with the Windows 10 language screen displayed on the
listing, put the serial number as a note on the listing.
It sells the same day, buyer has 900+ feedback, sent yesterday by UPS.
Buyer calls today, says there's no SSD in it. I explain there's a
picture of it with Win 10 running, but he's adamant. He works in IT, so
had the back off to check it.
From his friendly tone he was fishing for a reduction, "I'm gutted,
really wanted this model" etc. but I said he'd have to log a return,
which he has done, auto approved in line with returns policy.
Quite clearly I've been done over here. Is this is how it's to be as a
business seller?
CD
decided to make it my living now, so switched my account to a business one.
Sold a Dell Laptop that I fully checked over, set up with a fresh
install of Windows 10, listed the spec including the 256Gb SSD brand,
photographed it with the Windows 10 language screen displayed on the
listing, put the serial number as a note on the listing.
It sells the same day, buyer has 900+ feedback, sent yesterday by UPS.
Buyer calls today, says there's no SSD in it. I explain there's a
picture of it with Win 10 running, but he's adamant. He works in IT, so
had the back off to check it.
From his friendly tone he was fishing for a reduction, "I'm gutted,
really wanted this model" etc. but I said he'd have to log a return,
which he has done, auto approved in line with returns policy.
Quite clearly I've been done over here. Is this is how it's to be as a
business seller?
CD
c...@mailhost.netunix.com
Jun 16, 2020, 10:33:34 AM6/16/20
to
CD <n...@way.ok> wrote:
>
> Sold a Dell Laptop that I fully checked over, set up with a fresh
> install of Windows 10, listed the spec including the 256Gb SSD brand,
> photographed it with the Windows 10 language screen displayed on the
> listing, put the serial number as a note on the listing.
>
> It sells the same day, buyer has 900+ feedback, sent yesterday by UPS.
>
> Buyer calls today, says there's no SSD in it. I explain there's a
> picture of it with Win 10 running, but he's adamant. He works in IT, so
> had the back off to check it.
I put "no warranty if removed" stickers over all of the case screws
>
> Sold a Dell Laptop that I fully checked over, set up with a fresh
> install of Windows 10, listed the spec including the 256Gb SSD brand,
> photographed it with the Windows 10 language screen displayed on the
> listing, put the serial number as a note on the listing.
>
> It sells the same day, buyer has 900+ feedback, sent yesterday by UPS.
>
> Buyer calls today, says there's no SSD in it. I explain there's a
> picture of it with Win 10 running, but he's adamant. He works in IT, so
> had the back off to check it.
to help prevent such shennigins.
CD
Jun 16, 2020, 12:01:23 PM6/16/20
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On 16/06/2020 15:33, c...@mailhost.netunix.com wrote:
> I put "no warranty if removed" stickers over all of the case screws
> to help prevent such shennigins.
I like this. I'm hanging on the hope he's stupid & it's still installed.
> I put "no warranty if removed" stickers over all of the case screws
> to help prevent such shennigins.
The Older Gentleman
Jun 17, 2020, 6:43:54 AM6/17/20
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CD <n...@way.ok> wrote:
> Quite clearly I've been done over here. Is this is how it's to be as a
> business seller?
No, but there are scumbags who'll try it on everywhere. IMHO, the worst
> Quite clearly I've been done over here. Is this is how it's to be as a
> business seller?
categories for dredging out pond-life buyers are used computers and
parts, used game consoles and used mobile phones.
--
BMW K1600GTL; Kawasaki Ninja H2, Yamaha 660 Ténéré;
Guzzi Le Mans Mk.2; Honda CD200, CB400F, Yamaha 125 NMax
More secure garages needed....
neil underscore murray at fastmail dot fm
CD
Jun 17, 2020, 7:41:33 AM6/17/20
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On 17/06/2020 11:43, The Older Gentleman wrote:
> No, but there are scumbags who'll try it on everywhere. IMHO, the worst
> categories for dredging out pond-life buyers are used computers and
> parts, used game consoles and used mobile phones.
I used to do the PC's & stuff on ebay for my former employer, never had
> No, but there are scumbags who'll try it on everywhere. IMHO, the worst
> categories for dredging out pond-life buyers are used computers and
> parts, used game consoles and used mobile phones.
a problem, down to thorough descriptions in the listing.
Only person who tried it on bought some Logitech thing with stereo
speakers. Said sound only came out of one speaker but they'd keep it for
some money off. Told them I'd collect free of charge, check it & refund
if faulty. Eventually they gave up & kept it.
In hindsight I should have told this guy to put down his issues in the
ebay messaging system & not engaged further on the phone.
Peter Johnson
Jun 17, 2020, 10:51:44 AM6/17/20
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On Wed, 17 Jun 2020 12:41:30 +0100, CD <n...@way.ok> wrote:
>
>I used to do the PC's & stuff on ebay for my former employer, never had
>a problem, down to thorough descriptions in the listing.
>
>Only person who tried it on bought some Logitech thing with stereo
>speakers. Said sound only came out of one speaker but they'd keep it for
>some money off. Told them I'd collect free of charge, check it & refund
>if faulty. Eventually they gave up & kept it.
>
>In hindsight I should have told this guy to put down his issues in the
>ebay messaging system & not engaged further on the phone.
I sold a light fitting a few years ago, that was reported as damaged
>
>I used to do the PC's & stuff on ebay for my former employer, never had
>a problem, down to thorough descriptions in the listing.
>
>Only person who tried it on bought some Logitech thing with stereo
>speakers. Said sound only came out of one speaker but they'd keep it for
>some money off. Told them I'd collect free of charge, check it & refund
>if faulty. Eventually they gave up & kept it.
>
>In hindsight I should have told this guy to put down his issues in the
>ebay messaging system & not engaged further on the phone.
on arrival. I remember thinking that I hadn't packed it very well but
said 'That's OK. I'll send you another one.' Which I did, with better
packing. But it obviously wasn't the answer expected or required
because a couple of weeks later it was returned me me, 'not collected
from sorting office.' Never heard from the buyer. My guess is that
when she saw it she chaged her mind. It wasn't worth much, Ł5 or Ł10.
Theo
Jun 17, 2020, 12:31:17 PM6/17/20
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Peter Johnson <pe...@parksidewood.nospam> wrote:
> I sold a light fitting a few years ago, that was reported as damaged
> on arrival. I remember thinking that I hadn't packed it very well but
> said 'That's OK. I'll send you another one.' Which I did, with better
> packing. But it obviously wasn't the answer expected or required
> because a couple of weeks later it was returned me me, 'not collected
> from sorting office.' Never heard from the buyer. My guess is that
> when she saw it she chaged her mind. It wasn't worth much, £5 or £10.
> I sold a light fitting a few years ago, that was reported as damaged
> on arrival. I remember thinking that I hadn't packed it very well but
> said 'That's OK. I'll send you another one.' Which I did, with better
> packing. But it obviously wasn't the answer expected or required
> because a couple of weeks later it was returned me me, 'not collected
> from sorting office.' Never heard from the buyer. My guess is that
On the customer side, a while back I bought a scanner. Not at all well
packed (just a box and same scrunched up carrier bags I think), but no
obvious damage.
I plugged it in to a computer, it worked once (with no drivers needed IIRC).
Next time I turned on the computer there was a flashing red light on the
scanner. The manual basically said 'your scanner is broken'.
Nothing I did might have caused it to break.
I tried it on several different computers, doing all kinds of resetting it,
pulling the USB connector, wiggling things, everything. Still the flashing
red light.
I didn't do anything bad to it, it seems it just died spontaneously.
I opened a case on the basis it hadn't been packed properly - it isn't
really on for something to spontaneously die the moment it arrives.
It took a lot of convincing the seller because they said (and I believe
them) that it was working when they sent it. I had to send them a link to a
video (a facility ebay doesn't provide, so I had to upload to Youtube and
obfuscate a link to prevent ebay messages blocking it) to demonstrate it
really was DOA. They did eventually refund.
So just to say that sometimes bad things happen that aren't the fault of the
buyer. Although the SSD stealing elves is not one of them...
Theo
CD
Jun 20, 2020, 2:16:02 PM6/20/20
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On 17/06/2020 17:31, Theo wrote:
> So just to say that sometimes bad things happen that aren't the fault of the
> buyer. Although the SSD stealing elves is not one of them...
Got it back today, he didn't even to a tidy job of removing it.
> So just to say that sometimes bad things happen that aren't the fault of the
> buyer. Although the SSD stealing elves is not one of them...
Policy going forward is to photograph the insode with the back off &
record every removable component & specify in the listing that this is
what's happening.
Raj Kundra
Jun 20, 2020, 2:21:22 PM6/20/20
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c...@mailhost.netunix.com
Jun 20, 2020, 8:18:29 PM6/20/20
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saying that the buyer interfered with the system so you are not
responsible for any refund.
In future take pictures of the serial numbers of alol major items.
CD
Jun 21, 2020, 10:28:24 AM6/21/20
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On 21/06/2020 01:18, c...@mailhost.netunix.com wrote:
> Take pictures of the mess that he made and open a dispute with ebay
> saying that the buyer interfered with the system so you are not
> responsible for any refund.
It's refunded now & chalked up to experience. Does ebay ever side with a
> Take pictures of the mess that he made and open a dispute with ebay
> saying that the buyer interfered with the system so you are not
> responsible for any refund.
seller on a disputesuch as this?
> In future take pictures of the serial numbers of alol major items.
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