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Molly Mockford
Feb 12, 2017, 1:57:05 PM2/12/17
to
I have just, finally, closed my Gradwell account. This will be the
first time since somewhen in the last millennium that I have had no
services whatsoever from Gradwell - and the final feeling is not
sadness, but a very deep disappointment that a company which used to be
so vibrant, so enthusiastic, so efficient and so forward-looking is now
none of these things. I am now with TsoHost, and the contrast between
their customer service and that to which Gradwell has been reduced is
almost reason enough on its own to have made the move.
I was the proponent of this newsgroup's formation; I won't leave the
group yet, but probably only for that reason.
Goodbye, Gradwell - <https://www.youtube.com/watch?v=-0u3NM8rd1U>.
--
Molly Mockford
Nature loves variety. Unfortunately, society hates it. (Milton Diamond Ph.D.)
(My Reply-To address *is* valid, though may not remain so for ever.)
first time since somewhen in the last millennium that I have had no
services whatsoever from Gradwell - and the final feeling is not
sadness, but a very deep disappointment that a company which used to be
so vibrant, so enthusiastic, so efficient and so forward-looking is now
none of these things. I am now with TsoHost, and the contrast between
their customer service and that to which Gradwell has been reduced is
almost reason enough on its own to have made the move.
I was the proponent of this newsgroup's formation; I won't leave the
group yet, but probably only for that reason.
Goodbye, Gradwell - <https://www.youtube.com/watch?v=-0u3NM8rd1U>.
--
Molly Mockford
Nature loves variety. Unfortunately, society hates it. (Milton Diamond Ph.D.)
(My Reply-To address *is* valid, though may not remain so for ever.)
Andy
Feb 12, 2017, 2:32:30 PM2/12/17
to
In message <nfanMSEp$KoY...@molly.mockford>, Molly Mockford
<nospam...@mollymockford.me.uk> wrote
been under the misapprehension that the District Council exists for the
benefit of local residents such as me.
Not so! We are here for ITS benefit, and must continue to pay more and
more in return for less and less. I wonder if at the end of this
process, when we receive no services at all, we'll still have to pay
someone.
--
Andy Taylor [Editor, Austrian Philatelic Society].
Visit www dot austrianphilately dot com>
<nospam...@mollymockford.me.uk> wrote
>I have just, finally, closed my Gradwell account. This will be the
>first time since somewhen in the last millennium that I have had no
>services whatsoever from Gradwell - and the final feeling is not
>sadness, but a very deep disappointment that a company which used to be
>so vibrant, so enthusiastic, so efficient and so forward-looking is now
>none of these things. I am now with TsoHost, and the contrast between
>their customer service and that to which Gradwell has been reduced is
>almost reason enough on its own to have made the move.
>
Analogy: I have recently realised that for years, nay decades, I have
>first time since somewhen in the last millennium that I have had no
>services whatsoever from Gradwell - and the final feeling is not
>sadness, but a very deep disappointment that a company which used to be
>so vibrant, so enthusiastic, so efficient and so forward-looking is now
>none of these things. I am now with TsoHost, and the contrast between
>their customer service and that to which Gradwell has been reduced is
>almost reason enough on its own to have made the move.
>
been under the misapprehension that the District Council exists for the
benefit of local residents such as me.
Not so! We are here for ITS benefit, and must continue to pay more and
more in return for less and less. I wonder if at the end of this
process, when we receive no services at all, we'll still have to pay
someone.
--
Andy Taylor [Editor, Austrian Philatelic Society].
Visit www dot austrianphilately dot com>
Molly Mockford
Feb 12, 2017, 2:42:25 PM2/12/17
to
At 19:25:42 on Sun, 12 Feb 2017, Andy <an...@kitzbuhel.co.uk> wrote in
<UIr35GE2...@kitzbuhel.co.uk>:
Ah, but you can't just move to the purlieu of a different District
Council; they are all the same.
At least with web hosts, we have the chance to move to a better one.
<UIr35GE2...@kitzbuhel.co.uk>:
Council; they are all the same.
At least with web hosts, we have the chance to move to a better one.
Richard
Feb 27, 2017, 4:12:51 AM2/27/17
to
On 12/02/2017 18:56, Molly Mockford wrote:
> I have just, finally, closed my Gradwell account. This will be the
> first time since somewhen in the last millennium that I have had no
> services whatsoever from Gradwell - and the final feeling is not
> sadness, but a very deep disappointment that a company which used to be
> so vibrant, so enthusiastic, so efficient and so forward-looking is now
> none of these things. I am now with TsoHost, and the contrast between
> their customer service and that to which Gradwell has been reduced is
> almost reason enough on its own to have made the move.
>
> I was the proponent of this newsgroup's formation; I won't leave the
> group yet, but probably only for that reason.
>
> Goodbye, Gradwell - <https://www.youtube.com/watch?v=-0u3NM8rd1U>.
Hi Molly
> I have just, finally, closed my Gradwell account. This will be the
> first time since somewhen in the last millennium that I have had no
> services whatsoever from Gradwell - and the final feeling is not
> sadness, but a very deep disappointment that a company which used to be
> so vibrant, so enthusiastic, so efficient and so forward-looking is now
> none of these things. I am now with TsoHost, and the contrast between
> their customer service and that to which Gradwell has been reduced is
> almost reason enough on its own to have made the move.
>
> I was the proponent of this newsgroup's formation; I won't leave the
> group yet, but probably only for that reason.
>
> Goodbye, Gradwell - <https://www.youtube.com/watch?v=-0u3NM8rd1U>.
TSOhosts is one I am looking to move to. Website is impressive but I
wondered how have you found them so far?
Gradwell had a lot of clever stuff in their original control panel, I
did wonder do others offer similar?
Does wildcard forwarding work so can I have a rule rich* which will
forward richard, richrad and richard-bw etc to a specific mail box.
How is their spam filtering?
My filters all have been lost in the transition to the cloud but it is
useful to be able to pick up emails from one company and automatically
forward them to others or similar for specific words in the subject line
I have only ever used gradwell, well clicknames before that so it is not
a good feeling leaving but a term Richard Ashton used to use comes to
mind. What did happen to him, a little abrasive but he got things sorted.
Richard
Molly Mockford
Feb 27, 2017, 6:13:25 AM2/27/17
to
At 09:12:45 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
<kN-dnaS9cbgQcC7F...@giganews.com>:
>TSOhosts is one I am looking to move to. Website is impressive but I
>wondered how have you found them so far?
I'm pretty pleased with them. They have over 100 customer service
people in Bulgaria, all of whom speak (well, write) excellent English.
There is a tendency for the first one to reply to assume the problem is
simpler than it really is, but when I point out aspects they have
overlooked they really get their teeth into things. At present they are
trying to figure out why I can't get cPanel filtering utf-8 headers to
work, and I am confident they will come up with the answer.
>Gradwell had a lot of clever stuff in their original control panel, I
>did wonder do others offer similar?
>
>Does wildcard forwarding work so can I have a rule rich* which will
>forward richard, richrad and richard-bw etc to a specific mail box.
No, it won't handle rich* - however, you can set up a catch-all
forwarding rule by domain, which would catch anything @ the domain which
is not specified elsewhere, and which would pick up mistypings such as
"richrad".
Specific forwarding rules take precedence over the catch-all one. I
have set up some pretty complex forwarding rules, so that certain
addresses go into one mailbox, others go there and to another as well,
and others go to not just those two but a Gmail address as well.
Forwarding rules are set up on the namepart of the To: address, which
doesn't need its own mailbox.
The forwarding is standard cPanel stuff and I found there was a fair
amount of useful help on the web.
>How is their spam filtering?
They have SpamAssassin if you want it. Alternatively, cPanel offers
filtering either by mailbox (which of course operates when the mail
arrives in the mailbox) or globally (so if you are hosting other domains
it can be important to specify which To: address the rule should apply
to, if you don't want it to apply to all of them). I have had no
problem setting up simple and straightforward filters, e.g. on a
particularly persistent Sender address.
But if you are only hosting your own domain and e-mail, the distinction
between global and local filters isn't going to be so important to you.
I have several other people's e-mail passing through my account, so I
have to be sure I don't accidentally filter theirs as well as mine -
they might conceivable *want* e-mails in strange character sets!
>My filters all have been lost in the transition to the cloud but it is
>useful to be able to pick up emails from one company and automatically
>forward them to others or similar for specific words in the subject line
Yes, you can filter on Subject line.
>I have only ever used gradwell, well clicknames before that so it is
>not a good feeling leaving but a term Richard Ashton used to use comes
>to mind. What did happen to him, a little abrasive but he got things
>sorted.
*sigh* I remember when just about all of Gradwell support were people I
knew well, such as Richard. These days there basically *is* no Gradwell
support. TsoHost reply to tickets within an hour, which is a contrast I
found almost unbelievable!
Warning: Affiliate stuff follows. You could, if you felt like it, use
my affiliate link to sign up, so that they would reward me. It is
http://my.tsohost.com/aff.php?aff=4561. Alternatively there is a coupon
code of 10percent2017 which would give you 10% off whatever you order,
and still reward me as well. Or, of course, you can just go straight to
tsohost.com, and neither of us would benefit in any way from this!
(The coupon code is limited to 20 uses, so if somebody later on sees
this post and wants to use the code but it is rejected, e-mail me for a
new one. My Reply-To address works. The affiliate link lasts forever.)
<kN-dnaS9cbgQcC7F...@giganews.com>:
>TSOhosts is one I am looking to move to. Website is impressive but I
>wondered how have you found them so far?
people in Bulgaria, all of whom speak (well, write) excellent English.
There is a tendency for the first one to reply to assume the problem is
simpler than it really is, but when I point out aspects they have
overlooked they really get their teeth into things. At present they are
trying to figure out why I can't get cPanel filtering utf-8 headers to
work, and I am confident they will come up with the answer.
>Gradwell had a lot of clever stuff in their original control panel, I
>did wonder do others offer similar?
>
>Does wildcard forwarding work so can I have a rule rich* which will
>forward richard, richrad and richard-bw etc to a specific mail box.
forwarding rule by domain, which would catch anything @ the domain which
is not specified elsewhere, and which would pick up mistypings such as
"richrad".
Specific forwarding rules take precedence over the catch-all one. I
have set up some pretty complex forwarding rules, so that certain
addresses go into one mailbox, others go there and to another as well,
and others go to not just those two but a Gmail address as well.
Forwarding rules are set up on the namepart of the To: address, which
doesn't need its own mailbox.
The forwarding is standard cPanel stuff and I found there was a fair
amount of useful help on the web.
>How is their spam filtering?
filtering either by mailbox (which of course operates when the mail
arrives in the mailbox) or globally (so if you are hosting other domains
it can be important to specify which To: address the rule should apply
to, if you don't want it to apply to all of them). I have had no
problem setting up simple and straightforward filters, e.g. on a
particularly persistent Sender address.
But if you are only hosting your own domain and e-mail, the distinction
between global and local filters isn't going to be so important to you.
I have several other people's e-mail passing through my account, so I
have to be sure I don't accidentally filter theirs as well as mine -
they might conceivable *want* e-mails in strange character sets!
>My filters all have been lost in the transition to the cloud but it is
>useful to be able to pick up emails from one company and automatically
>forward them to others or similar for specific words in the subject line
>I have only ever used gradwell, well clicknames before that so it is
>not a good feeling leaving but a term Richard Ashton used to use comes
>to mind. What did happen to him, a little abrasive but he got things
>sorted.
knew well, such as Richard. These days there basically *is* no Gradwell
support. TsoHost reply to tickets within an hour, which is a contrast I
found almost unbelievable!
Warning: Affiliate stuff follows. You could, if you felt like it, use
my affiliate link to sign up, so that they would reward me. It is
http://my.tsohost.com/aff.php?aff=4561. Alternatively there is a coupon
code of 10percent2017 which would give you 10% off whatever you order,
and still reward me as well. Or, of course, you can just go straight to
tsohost.com, and neither of us would benefit in any way from this!
(The coupon code is limited to 20 uses, so if somebody later on sees
this post and wants to use the code but it is rejected, e-mail me for a
new one. My Reply-To address works. The affiliate link lasts forever.)
Richard
Feb 27, 2017, 9:24:14 AM2/27/17
to
Slightly confused as I also asked support and I think they are telling
me that wildcard forwarding works on cpanel but not on cloud? I have
just queried this with them. I need somewhere that can handle wildcards
as they are such a part of how we use email.
I have grown tired of tweaking spamassassin to cope with spam so was
rather hoping to find someone who had something better.
Affiliate link saved!
Richard
Feb 27, 2017, 10:08:30 AM2/27/17
to
spamassassin filters with a wildcard rather than do it in forwarding rules.
Molly Mockford
Feb 27, 2017, 10:13:48 AM2/27/17
to
At 14:24:08 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
<Z42dnQsghuAUqynF...@giganews.com>:
I wonder whether they are getting confused between true wildcard
forwarding, using * and ?, and the catch-all forwarding which cPanel
offers? I was also told that would not work on Cloud on a per-domain
basis, only on a per-account basis (which isn't a problem if you only
have one domain hosted). I did try setting up a forwarder using rich*
before replying to you, and cPanel didn't like it.
>I have grown tired of tweaking spamassassin to cope with spam so was
>rather hoping to find someone who had something better.
>
>Affiliate link saved!
Thank you!
Me, I am feeling pretty triumphant today because I think I have figured
out how to make cPanel filter out and send to my spamtrap e-mails in
Japanese characters sent to one specific one of my (many) addresses.
Next stop, Chinese!
<Z42dnQsghuAUqynF...@giganews.com>:
forwarding, using * and ?, and the catch-all forwarding which cPanel
offers? I was also told that would not work on Cloud on a per-domain
basis, only on a per-account basis (which isn't a problem if you only
have one domain hosted). I did try setting up a forwarder using rich*
before replying to you, and cPanel didn't like it.
>I have grown tired of tweaking spamassassin to cope with spam so was
>rather hoping to find someone who had something better.
>
>Affiliate link saved!
Me, I am feeling pretty triumphant today because I think I have figured
out how to make cPanel filter out and send to my spamtrap e-mails in
Japanese characters sent to one specific one of my (many) addresses.
Next stop, Chinese!
Richard
Feb 27, 2017, 11:31:15 AM2/27/17
to
came back with an answer whilst I was on hold. I like that bit as done
smoothly and promptly.
The senior guy said that you can use Rich*, well actually the exact
words were it can be made to work. I have registered and tried it to see
what happens when I raise a support query which I have done but possibly
in a silly fashion
I have no idea how affiliate links work. The page loads initially with
the aff=4561 bit but then it vanishes. So are you down as a affiliate or
not, no idea. The discount code also worked. So I am risking £4 to see
if something can be made to work which is ok. Cheaper then paying for 3x
G accounts which is where I have somehow ended up.
John Hall
Feb 27, 2017, 11:58:38 AM2/27/17
to
In message <EjCj+jVh...@molly.mockford>, Molly Mockford
<nospam...@mollymockford.me.uk> writes
--
John Hall
"One can certainly imagine the myriad of uses
for a hand-held iguana maker"
Hobbes (the tiger, not the philosopher!)
<nospam...@mollymockford.me.uk> writes
>Me, I am feeling pretty triumphant today because I think I have figured
>out how to make cPanel filter out and send to my spamtrap e-mails in
>Japanese characters sent to one specific one of my (many) addresses.
>Next stop, Chinese!
How very characterist of you. :)
>out how to make cPanel filter out and send to my spamtrap e-mails in
>Japanese characters sent to one specific one of my (many) addresses.
>Next stop, Chinese!
--
John Hall
"One can certainly imagine the myriad of uses
for a hand-held iguana maker"
Hobbes (the tiger, not the philosopher!)
Molly Mockford
Feb 27, 2017, 12:54:01 PM2/27/17
to
At 16:31:09 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
<g6CdnQ8OXaDTySnF...@giganews.com>:
>I have no idea how affiliate links work. The page loads initially with
>the aff=4561 bit but then it vanishes. So are you down as a affiliate
>or not, no idea. The discount code also worked. So I am risking £4 to
>see if something can be made to work which is ok. Cheaper then paying
>for 3x G accounts which is where I have somehow ended up.
Looking at my Client Dashboard, I see that I have been awarded a
"pending balance" of £2.25, which of course I can set against my March
bill. Thank you!
<g6CdnQ8OXaDTySnF...@giganews.com>:
>I have no idea how affiliate links work. The page loads initially with
>the aff=4561 bit but then it vanishes. So are you down as a affiliate
>or not, no idea. The discount code also worked. So I am risking £4 to
>see if something can be made to work which is ok. Cheaper then paying
>for 3x G accounts which is where I have somehow ended up.
"pending balance" of £2.25, which of course I can set against my March
bill. Thank you!
Molly Mockford
Feb 27, 2017, 12:54:01 PM2/27/17
to
At 15:08:24 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
<I5ydnR_Mh6903SnF...@giganews.com>:
>Just wondered about a variation on that. Is it possible to set up
>spamassassin filters with a wildcard rather than do it in forwarding
>rules.
I can't help with that, I'm afraid - I don't use SA unless absolutely
forced to do so. It would be interesting to know, though.
<I5ydnR_Mh6903SnF...@giganews.com>:
>Just wondered about a variation on that. Is it possible to set up
>spamassassin filters with a wildcard rather than do it in forwarding
>rules.
forced to do so. It would be interesting to know, though.
Richard
Feb 28, 2017, 4:42:56 AM2/28/17
to
On 27/02/2017 17:52, Molly Mockford wrote:
> At 15:08:24 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
> <I5ydnR_Mh6903SnF...@giganews.com>:
>
>> Just wondered about a variation on that. Is it possible to set up
>> spamassassin filters with a wildcard rather than do it in forwarding
>> rules.
>
> I can't help with that, I'm afraid - I don't use SA unless absolutely
> forced to do so. It would be interesting to know, though.
I have been directed to a global email filter in the cpanel dashboard
> At 15:08:24 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
> <I5ydnR_Mh6903SnF...@giganews.com>:
>
>> Just wondered about a variation on that. Is it possible to set up
>> spamassassin filters with a wildcard rather than do it in forwarding
>> rules.
>
> I can't help with that, I'm afraid - I don't use SA unless absolutely
> forced to do so. It would be interesting to know, though.
which looks like doing what I want but unless I get very inventive I
will need two accounts as one domain will have a clash with another.
I have just asked Gradwell to transfer the tag for one domain and will
try it out properly.
Good responses so far from Tsohosts support. Comparing what they have to
Gradwell you can see just how clever Gradwell was when they originally
setup their forwarding system. Sadly my feeling now is that they can't
be bothered any more, when I say that to them I get apologies but
nothing useful. Terrible shame.
cla...@gmail.com
Mar 2, 2017, 10:16:48 AM3/2/17
to
On Monday, 27 February 2017 14:24:14 UTC, Richard wrote:
> I have grown tired of tweaking spamassassin to cope with spam so was
> rather hoping to find someone who had something better.
I switched to gmail years ago and its spam identification is pretty much 100% perfect over several thousand spams per month. It freed up hours of admin. You can also manage your mail from local clients if you want and never even touch the gmail part.
> I have grown tired of tweaking spamassassin to cope with spam so was
> rather hoping to find someone who had something better.
Chris
David James
Mar 8, 2017, 11:20:42 AM3/8/17
to
On Mon, 27 Feb 2017 11:10:16 +0000, Molly Mockford wrote:
> At 09:12:45 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
> <kN-dnaS9cbgQcC7F...@giganews.com>:
>
>>TSOhosts is one I am looking to move to. Website is impressive but I
>>wondered how have you found them so far?
>
> I'm pretty pleased with them. They have over 100 customer service
> people in Bulgaria, all of whom speak (well, write) excellent English.
> There is a tendency for the first one to reply to assume the problem is
> simpler than it really is, but when I point out aspects they have
> overlooked they really get their teeth into things. At present they are
> trying to figure out why I can't get cPanel filtering utf-8 headers to
> work, and I am confident they will come up with the answer.
I moved some of my domains to TSOHost some years ago.
> At 09:12:45 on Mon, 27 Feb 2017, Richard <me@?.?.invalid> wrote in
> <kN-dnaS9cbgQcC7F...@giganews.com>:
>
>>TSOhosts is one I am looking to move to. Website is impressive but I
>>wondered how have you found them so far?
>
> I'm pretty pleased with them. They have over 100 customer service
> people in Bulgaria, all of whom speak (well, write) excellent English.
> There is a tendency for the first one to reply to assume the problem is
> simpler than it really is, but when I point out aspects they have
> overlooked they really get their teeth into things. At present they are
> trying to figure out why I can't get cPanel filtering utf-8 headers to
> work, and I am confident they will come up with the answer.
I have to say that I think their support is getting worse than it was when
I first moved to them.
They are currently (for the last two days) trying to fix a problem with
SSH access to one of my cPanel accounts and have now managed to break the
associated web-site and my cPanel access. And the ticket is already with
their System Administrators having been referred to them from second level
support. At the moment I'm not at all impressed.
Someone remind me, what other alternative providers were being talked
about?
David James
Mar 8, 2017, 11:24:32 AM3/8/17
to
cPanel access - a 57 minute outage on the web-site according to Pingdom.
Molly Mockford
Mar 8, 2017, 1:37:19 PM3/8/17
to
At 16:21:43 on Wed, 8 Mar 2017, David James <da...@tcs01.demon.co.uk>
wrote in <o9pb2n$7rd$2...@dont-email.me>:
>Now they appear to have fixed the SSH access and restored the web-site and
>cPanel access - a 57 minute outage on the web-site according to Pingdom.
Their T&Cs say "We endeavour to provide a 99.9% service uptime...Should
we break this SLA in any calendar month with unscheduled service
unavailability (as verified by our network monitoring) we will upon
request credit a full week's cost to your client account." I claimed on
that for a cPanel outage, and got credited with not a full week's cost
but a full month's. But if you don't claim, you don't get it.
Whether that applies to your website being unavailable, or only to wider
problems, I don't know.
wrote in <o9pb2n$7rd$2...@dont-email.me>:
>Now they appear to have fixed the SSH access and restored the web-site and
>cPanel access - a 57 minute outage on the web-site according to Pingdom.
we break this SLA in any calendar month with unscheduled service
unavailability (as verified by our network monitoring) we will upon
request credit a full week's cost to your client account." I claimed on
that for a cPanel outage, and got credited with not a full week's cost
but a full month's. But if you don't claim, you don't get it.
Whether that applies to your website being unavailable, or only to wider
problems, I don't know.
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