Is Gradwell dead on Friday 13th?

[David James]

I've not yet been migrated, but as of 16:32 this afternoon (Friday 13th)
my web-sites at Gradwell are inaccessible. and pop3.gradwell.net isn't
repsonding so I can't collect any emails.

Also the Gradwell support telephone number eventually gives back a tri-
tone and "sorry there is a fault".

Is Gradwell dead?

[John Hall]

In message <piajrn$dlu$1...@dont-email.me>, David James
<da...@tcs01.demon.co.uk> writes

>I've not yet been migrated,

I'm surprised that you are still waiting. Could they have forgotten you?
:)

Though I have been migrated, I'm still subscribed to their support
email, and have just received one saying that: "We are currently
investigating a potential router failure in telehouse, which is causing
an interuption to service for customers of our voice and broadband
services. We are in the process of removing it from service which we
expect will take upto 30 mins. We will provide a further update at
5.30pm."
--
John Hall
"Hegel was right when he said that we learn from history
that man can never learn anything from history."
George Bernard Shaw (1856-1950)

[John Hall]

In message <sjAsfEEmcNSbFwRI@jhall_nospamxx.co.uk>, John Hall
<john_...@jhall.co.uk> writes

>In message <piajrn$dlu$1...@dont-email.me>, David James
><da...@tcs01.demon.co.uk> writes
>>I've not yet been migrated,
>
>I'm surprised that you are still waiting. Could they have forgotten
>you? :)
>
>> but as of 16:32 this afternoon (Friday 13th)
>>my web-sites at Gradwell are inaccessible. and pop3.gradwell.net isn't
>>repsonding so I can't collect any emails.
>>
>>Also the Gradwell support telephone number eventually gives back a tri-
>>tone and "sorry there is a fault".
>>
>>Is Gradwell dead?
>
>Though I have been migrated, I'm still subscribed to their support
>email, and have just received one saying that: "We are currently
>investigating a potential router failure in telehouse, which is causing
>an interuption to service for customers of our voice and broadband
>services. We are in the process of removing it from service which we
>expect will take upto 30 mins. We will provide a further update at 5.30pm."

The further update - actually timed at 17:55 - says:

"We have restored partial service, but can see multiple problems
remaining with phone call handling. We are continuing to work on
restoring full service."

[David James]

On Fri, 13 Jul 2018 17:45:26 +0100, John Hall wrote:

> In message <piajrn$dlu$1...@dont-email.me>, David James
> <da...@tcs01.demon.co.uk> writes
>>I've not yet been migrated,
>
> I'm surprised that you are still waiting. Could they have forgotten you?

Pickaweb say I've not yet been migrated - I contacted them first as my
initial guess was that the migration had gone wrong.

> :)
>
>> but as of 16:32 this afternoon (Friday 13th)
>>my web-sites at Gradwell are inaccessible. and pop3.gradwell.net isn't
>>repsonding so I can't collect any emails.
>>
>>Also the Gradwell support telephone number eventually gives back a tri-
>>tone and "sorry there is a fault".
>>
>>Is Gradwell dead?
>
> Though I have been migrated, I'm still subscribed to their support
> email, and have just received one saying that: "We are currently
> investigating a potential router failure in telehouse, which is causing
> an interuption to service for customers of our voice and broadband
> services. We are in the process of removing it from service which we
> expect will take upto 30 mins. We will provide a further update at
> 5.30pm."

I think I'm subscribed to their support emails too, but since I couldn't
collect any emails that subscription didn't help me much!

I eventually found their status twitter feed and the support web-site
which did (in very small print) admit that the problems were also
affecting web sites and email.

It all came back eventually ...