Knowledgebase articles - broken links
Geoff Berrow
ago and got a 403 error.
It's a 404 error today. I'm not sure if that constitutes progress.
--
Geoff
www.slipperyhill.co.uk
Alex Howells
> I tried to access knowledgebase articles while on holiday two weeks
> ago and got a 403 error.
>
> It's a 404 error today. I'm not sure if that constitutes progress.
Hi Geoff,
Could you please provide sample links which are giving you problems?
Gavin Lewandowski has been updating many of our articles to ensure the
content is current, accurate and useful; in the process some articles
have been removed, others have been relocated, etc etc etc.
Once we know which article is involved, we can probably tell you why!
Cheers,
Alex
Molly Mockford
<alex.h...@gradwell.com>> wrote
>Could you please provide sample links which are giving you problems?
>Gavin Lewandowski has been updating many of our articles to ensure the
>content is current, accurate and useful; in the process some articles
>have been removed, others have been relocated, etc etc etc.
Xenu Link Sleuth is really good at identifying broken links in a site; I
strongly recommend it.
<http://home.snafu.de/tilman/xenulink.html>
--
Molly Mockford
Geoff Berrow
I can't access any of them
http://esupport.gradwell.net/esupport/new/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=86
Not Found
The requested URL /esupport/new/index.php was not found on this
server.
Apache/2.0.52 (CentOS) Server at evidently.cfmx.gradwell.net Port 80
--
Geoff Berrow
It's only Usenet, no one dies.
My opinions, not the committee's, mine.
Geoff Berrow
<nos...@pagination.co.uk> wrote:
>>Could you please provide sample links which are giving you problems?
>>Gavin Lewandowski has been updating many of our articles to ensure the
>>content is current, accurate and useful; in the process some articles
>>have been removed, others have been relocated, etc etc etc.
>
>Xenu Link Sleuth is really good at identifying broken links in a site; I
>strongly recommend it.
><http://home.snafu.de/tilman/xenulink.html>
It's not just a broken link
Molly Mockford
wrote
>I can't access any of them
>
>http://esupport.gradwell.net/esupport/new/index.php?_m=knowledgebase&_a=
>viewarticle&kbarticleid=86
I can't even find any links *to* articles in that format - everything I
look at seems to lead to a page in the format
<http://www.gradwell.com/support/howto/article/300>.
Mind you, here's a good one; from
<http://www.gradwell.com/support/howto>, I click on "Home", which tells
me it expects to go to <http://www.gradwell.com/index.php>, and instead
I get:
"There was an error. The document you were looking for could not be
found."
I still think running Xenu wouldn't hurt!
--
Molly Mockford
Simon Higgs
> Mind you, here's a good one; from
> <http://www.gradwell.com/support/howto>, I click on "Home", which tells
> me it expects to go to <http://www.gradwell.com/index.php>, and instead
> I get:
>
> "There was an error. The document you were looking for could not be
> found."
And <http://support.gradwell.net> sends you to
<http://evidentlyeverywhere.wordpress.com/about/>
"The authors have deleted this blog. The content is no longer available.
You can create your own free blog on WordPress.com."
Simon.
Alex Howells
> I can't access any of them
>
> http://esupport.gradwell.net/esupport/new/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=86
I'm pretty sure you're getting 404s here because this is a legacy system
which was retired quite recently, our new Knowledgebase functionality
via http://www.gradwell.com *appears* to be working pretty well.
I will talk to Gavin this afternoon and verify this is the case.
Cheers,
-Alex
PS: Setting a proper Reply-To *or* making it somewhat more obvious what
to delete in your From would be nice. Getting automated responses
telling me you aren't going to read my e-mail is just annoying. :-)
Alex Howells
> Xenu Link Sleuth is really good at identifying broken links in a site; I
> strongly recommend it.
> <http://home.snafu.de/tilman/xenulink.html>
Are you aware of a Linux equivalent? The author of this software states
he's really not interested in making an OSX or Linux version :(
Alex Howells
> Mind you, here's a good one; from
> <http://www.gradwell.com/support/howto>, I click on "Home", which tells
> me it expects to go to <http://www.gradwell.com/index.php>, and instead
> I get:
>
> "There was an error. The document you were looking for could not be
> found."
>
> I still think running Xenu wouldn't hurt!
I think that's a bug in the Content Management System, or possibly with
the mod_rewrite rules which help drive it. I'll look at fixing that.
Thanks for the heads up :-)
Geoff Berrow
<alex.h...@gradwell.com> wrote:
>Geoff Berrow wrote:
>> I can't access any of them
>>
>> http://esupport.gradwell.net/esupport/new/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=86
>
>I'm pretty sure you're getting 404s here because this is a legacy system
>which was retired quite recently, our new Knowledgebase functionality
>via http://www.gradwell.com *appears* to be working pretty well.
Nope :(
https://hosting.gradwell.com/login/mail.php?menu_req=36
>
>PS: Setting a proper Reply-To *or* making it somewhat more obvious what
>to delete in your From would be nice. Getting automated responses
>telling me you aren't going to read my e-mail is just annoying. :-)
Not half as annoying as getting thousands of bounce messages because
some lowlife spammer hi-jacks your domain. Be thankful I politely set
this up, I could simply blackhole replies. I've recently changed
machines and have had to rewrite my sigs. It should be more obvious
now.
Out of interest, why are you emailing anyway?
--
Geoff Berrow
It's only Usenet, no one dies.
My opinions, not the committee's, mine.
Put thecat out to email
Alex Howells
> Nope :(
> https://hosting.gradwell.com/login/mail.php?menu_req=36
Ah interesting. Thanks for pointing that out.
> Not half as annoying as getting thousands of bounce messages because
> some lowlife spammer hi-jacks your domain. Be thankful I politely set
> this up, I could simply blackhole replies. I've recently changed
> machines and have had to rewrite my sigs. It should be more obvious
> now.
>
> Out of interest, why are you emailing anyway?
Courtesy mostly, I tend to assume folks don't read the Newsgroup
regularly (every 15 minutes!) so might want an answer to their query.
Tendency is (as with mailing lists) to hit 'Reply All' so that folks
involved in the conversation can keep up to date easily.
Personally never had a huge issue with bounce messages, though I have
seen some of my personal addresses floated around for PayPal scams.
Molly Mockford
Is there no PC or Mac anywhere in the Gradwell setup? Well, if you want
I can run it from here and put the report on the web.
--
Molly Mockford
Molly Mockford
>Geoff Berrow wrote:
>> Out of interest, why are you emailing anyway?
>
>Courtesy mostly, I tend to assume folks don't read the Newsgroup
>regularly (every 15 minutes!) so might want an answer to their query.
Please count me as one who very much doesn't like being the recipient of
posting-and-mailing. If anything I want to know is so urgent that it
can't wait for a newsgroup reply, I wouldn't be raising it in the
newsgroup in the first place.
When I receive an e-mail reply to a newsgroup post, this implies that
the writer has deliberately replied off-group, and I most likely reply
by e-mail in turn; only then do I find out that they also posted to the
group, and I have to re-reply so that there isn't a gap in the
information trail.
I suppose people's ideas and netiquette change over time, but ever since
I have been on Usenet I have always worked on the basis that what starts
on a newsgroup stays in a newsgroup, and that the *only* reason for
sending e-mail is if there is a genuine privacy issue.
--
Molly Mockford
Geoff Berrow
<alex.h...@gradwell.com> wrote:
>> Out of interest, why are you emailing anyway?
>
>Courtesy mostly, I tend to assume folks don't read the Newsgroup
>regularly (every 15 minutes!) so might want an answer to their query.
>Tendency is (as with mailing lists) to hit 'Reply All' so that folks
>involved in the conversation can keep up to date easily.
Please don't. The generally accepted rule is post to Usenet, reply
to Usenet. And not all mailing lists are like that, it's usually a
settings issue.
>
>Personally never had a huge issue with bounce messages, though I have
>seen some of my personal addresses floated around for PayPal scams.
Lucky you.
Jim Crowther
wrote:
>Out of interest, why are you emailing anyway?
Because you may have made a public boo-boo that could be sorted better
privately?
Why not just set a Reply-to: that is disposable? Please don't make
potential helpful correspondents jump through hoops. This one won't,
for sure. :(
--
Jim Crowther
Jim Crowther
Mockford wrote:
>I suppose people's ideas and netiquette change over time, but ever
>since I have been on Usenet I have always worked on the basis that what
>starts on a newsgroup stays in a newsgroup, and that the *only* reason
>for sending e-mail is if there is a genuine privacy issue.
Quite right.
What happens on tour remains on tour - oh, that's a slightly different
discussion. ;)
--
Jim Crowther
Steve Firth
> I could simply blackhole replies.
I do. Umpteen years of Usenet and out of what must now be millions of
emails fired at my domain by people I don't know or bots I don't want to
know I can't think of a single one that was worth the effort of reading.
Tony van der Hoff
You actually read them to check?
Geoff Berrow
<Don't_bo...@blackhole.do-not-spam.me.uk> wrote:
>>Out of interest, why are you emailing anyway?
>
>Because you may have made a public boo-boo that could be sorted better
>privately?
No, what he was doing was routinely replying to Usenet and also by
email.
As for a boo boo, well, the pages I commented on are still broken in
FF as well as being broken and badly formatted in IE8 (though I'm sure
that's just M$ up to its old EEE tricks again)
>
>Why not just set a Reply-to: that is disposable?
Because then I probably wouldn't read it.
>Please don't make
> jump through hoops. This one won't,
>for sure. :(
WTF are you talking about? My Reply-to: is of no concern to potential
helpful correspondents. This is Usenet. I rather expected the
potential helpful correspondents to know how to use it.
Alex Howells
> As for a boo boo, well, the pages I commented on are still broken in
> FF as well as being broken and badly formatted in IE8 (though I'm sure
> that's just M$ up to its old EEE tricks again)
http://www.gradwell.com/support/howto
I've raised the issue about breadcrumbs linking back to /index.php which
isn't working internally, that one should be fixed fairly soon.
Links to the old 'esupport' site from various Portal pages have also
been raised as an issue in Netsuite, assigned to our Engineering team.
Haven't been given an ETA for that one, however if you'd like to raise
an incident to track it, we can link it to the issue for you.
Cheers,
Alex
Geoff Berrow
<alex.h...@gradwell.com> wrote:
>Geoff Berrow wrote:
>> As for a boo boo, well, the pages I commented on are still broken in
>> FF as well as being broken and badly formatted in IE8 (though I'm sure
>> that's just M$ up to its old EEE tricks again)
>
> http://www.gradwell.com/support/howto
Thank you. Yes, I know this part of the site is working. It doesn't
alter the fact that the part that is displayed once you are logged in
is broken. Just kill the link to it if you can't fix it right away.
>
>I've raised the issue about breadcrumbs linking back to /index.php which
> isn't working internally, that one should be fixed fairly soon.
>
>Links to the old 'esupport' site from various Portal pages have also
>been raised as an issue in Netsuite, assigned to our Engineering team.
>Haven't been given an ETA for that one,
They are probably busy on some important VoIP stuff...
>however if you'd like to raise
>an incident to track it, we can link it to the issue for you.
It's not an issue for me, it's an issue for you.
I sorted my problem out a long time ago.
Steve Firth
I used to read a few of them to check, I haven't bothered for several
years. I don't bother over much with the offers to sell me fake goods or
to increase my penis beyond its present magnificent size. I have read a
few of the mails from real people trying to get my attention in relation
to something posted on Usenet. They were all feeble ego-wanks and not
Steve Firth
> remains on tour
Another Grateful Dead tour is it?
John Underwood
uk.net.providers.gradwell (Reference:
<6mb285lsbbvnme5vd...@4ax.com>)
>>Why not just set a Reply-to: that is disposable?
>Because then I probably wouldn't read it.
How would you know?
And even if you did, how would you know whether a message sent to the
reply-to address would be received?
Consider the Sender, From and Reply-to addresses in this posting: all
three work (provided the respondent doesn't alter anything).
They may not always work in the future. The From address will always be
available for a response within a few days of posting, the Reply-to for
at least thirty days after the last message I have sent using it.
Any message sent after those periods will be rejected and the sender
will receive a notification. The sig provides a web address on which is
a contact address which will always work at the time it is displayed on
the web page (and for a few days if it changes).
What in all that makes you judge my messages as not worth reading?
--
John Underwood
Do not change the Reply-To: address - it will work for at least 30 days.
After that visit <http://theunderwoods.org.uk/contact.html> for a
current contact address. Do not write to the From: address.
Geoff Berrow
<newsab...@deleteifspam.theunderwoods.org.uk> wrote:
>
>>>Why not just set a Reply-to: that is disposable?
>>Because then I probably wouldn't read it.
>
>How would you know?
I mean I wouldn't read a disposable address.