[Status] [Minor] LNS: Y.Witless Hardware lock-up (Open)

[Andrews & Arnold]

Posted at 2024-02-03 16:57:01 GMT by Andrews & Arnold
Update #0: 2024-02-03 16:59:20 GMT

_Started: 2024-02-03 14:00:00_
At 14:00 The Y.Witless LNS locked up, causing customers connected to it
drop and reconnect a few minutes later.

_Update 3 Feb 2024 16:57:23_ Most lines reconnected by 14:11

_Update 3 Feb 2024 16:59:20_ Some customers had re-connected to the
"U.Gormless" LNS - which doesn't have as much throughput capacity as
the Witless LNSs - in order to ease congestion we will manually force
some customers to move off U.Gormless by way of a PPP kill - this will
force the customer's router to reconnect causing a short outage
(typically less than a minute) _Update expected: 2024-02-03 17:30:00_


URL: https://aastatus.net/apost.cgi?incident=42617

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[Andrews & Arnold]

Posted at 2024-02-03 16:57:01 GMT by Andrews & Arnold

Update #1: 2024-02-03 17:25:34 GMT

_Started: 2024-02-03 14:00:00_
At 14:00 The Y.Witless LNS locked up, causing customers connected to it
drop and reconnect a few minutes later.

_Update 3 Feb 2024 16:57:23_ Most lines reconnected by 14:11

_Update 3 Feb 2024 16:59:20_ Some customers had re-connected to the
"U.Gormless" LNS - which doesn't have as much throughput capacity as
the Witless LNSs - in order to ease congestion we will manually force
some customers to move off U.Gormless by way of a PPP kill - this will
force the customer's router to reconnect causing a short outage
| (typically less than a minute)
>

> _Resolution_ The lock-up of Y.Witless was unfortunate as it did cause a
> disruption to some our customers this afternoon and we had hoped that
> the work done a week ago to Y.Witless would have helped prevent this
> hang. However, Y.Witless is out of service and in it's locked state,
> where our developers can connect to its CPUs and see if they can gain
> more information.