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[Status] [Minor] Broadband: Some line drops (Open)

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Andrews & Arnold

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Jan 23, 2024, 6:48:05 AMJan 23
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Posted at 2024-01-23 11:46:05 GMT by Andrews & Arnold
Update #0: 2024-01-23 11:47:50 GMT

_Started: 2024-01-23 11:35:00_
At around 11:35 a small number of customers dropped their sessions and
reconnected a few minutes later. This was due to our planned work in
the datacentre today, though these drops were not expected.


URL: https://aastatus.net/apost.cgi?incident=42610

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Andrews & Arnold

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Jan 23, 2024, 6:56:05 AMJan 23
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Posted at 2024-01-23 11:46:05 GMT by Andrews & Arnold
Update #1: 2024-01-23 11:51:51 GMT

| _Started: 2024-01-23 11:29:00_
| At around 11:29 a small number of customers dropped their sessions and
reconnected a few minutes later. This was due to our planned work in
the datacentre today, though these drops were not expected.
>
> _Resolution_ The drop for these customers was caused by human error - I
> do apologise.

Andrews & Arnold

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Jan 23, 2024, 7:00:08 AMJan 23
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Posted at 2024-01-23 11:46:05 GMT by Andrews & Arnold
Update #2: 2024-01-23 11:58:08 GMT

_Started: 2024-01-23 11:29:00_
At around 11:29 a small number of customers dropped their sessions and
reconnected a few minutes later. This was due to our planned work in
the datacentre today, though these drops were not expected.

> _Update 23 Jan 2024 11:58:08_ There was a second drop at 11:57.

Andrews & Arnold

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Jan 23, 2024, 7:16:05 AMJan 23
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Posted at 2024-01-23 11:46:05 GMT by Andrews & Arnold
Update #3: 2024-01-23 12:14:38 GMT
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