FS: Mackie Onyx Satellite firewire / help get it working!
Brian Hoggard
I bought a Mackie Onyx Satellite firewire system on ebay and at the same
time bought a firewire card for my PC. For some reason my PC just won't
recognise the firewire card. My mate brought me a few different ones over to
try but absolutely no joy. So I can't use the Satellite! Arghargh.
I'm running XP on a Dell Athlon system which is just over a year old. I've
no idea what's causing the problem but absolutely no recognition of the
firewire card in device manager. So when I try and install the Mackie
control panel and get to the 'now connect your device bit' sod all happens.
So... either can you help me with it or do you want to buy the system for
�100 (includes P&P)? I used to have an Onyx system with my old PC and it was
amazing which is why I bought this.
If I can't get it working I think I'll buy the Cakewalk UA25EX instead and
use USB.
Cheers,
Brian.
Andrew
"Brian Hoggard" <brian....@btinternet.com> wrote in message
news:wdudnXHL5vweXJ7R...@bt.com...
Maybe a driver issue, have you got an "IEEE 1394 bus host controllers" entry
in your device manager? If not perhaps the drivers aren't installed ,
although I would have thought XP would detect the card and search for
drivers.
Andrew(lefty)
Brian Hoggard
"Andrew" <d.d...@disney.com> wrote in message
news:4c03c721$1...@news.x-privat.org...
>
>
> Maybe a driver issue, have you got an "IEEE 1394 bus host controllers"
> entry in your device manager? If not perhaps the drivers aren't installed
> , although I would have thought XP would detect the card and search for
> drivers.
>
> Andrew(lefty)
>
Hi Andrew, according to the Microsoft site you shouldn't need to install
drivers as XP already supports firewire and just downloads what it needs
when a card is inserted. This hasn't happened in my case! There is no entry
for 'IEEE 1394 bus host controllers' in my device manager. I know there was
in my previous PC because I remember seeing it.
This PC originally came with Vista but I got the guy that supplied me with
it to put XP on instead (licensed) as I had a lot of software and hardware
that wasn't Vista compatible. Perhaps something happened at that point?
Cheers, Brian.
George Weston
common problem.
Have a look at http://kadaitcha.cx/firewire.html and go from there?
George
Brian Hoggard
"George Weston" <geow...@NOSPAMgmail.com> wrote in message
news:86i3rs...@mid.individual.net...
Thanks for the link but I was kind of looking for an easy fix. Last time I
tried to fix something following details instructions like that disaster
ensued. At this point I think I'll settle for a USB2.0 product instead and
sell the Mackie. It's a shame though 'cos it's lovely!
Cheers,
Brian.
Andrew
Before giving up , go here
Download ubCore and install it. It enables switching from Microsoft IEEE
controller to their own. May work , my JVC camcorder only works with the MS
option.
You could also try Driver Detective to automatically locate the proper
drivers for your motherboard chipset IEEE controller, and one other thing
occurs to me, is it possible to that IEEE 1394 support is disabled in your
BIOS ?
HTH
Andrew(lefty)
Brian Hoggard
Thanks for your continued help Andrew. Tried the ubCore thing and it said
there were 'no 1394 adaptors on your system' so it couldn't work. Then I
tried the Driver Detective thing and it turned up nothing Firewire related
at all.
I'm not sure about the BIOS - I've never dealt with that before.
Cheers, B.
Andrew
Last gasp attempt, it seems your pc is just not recognising the firewire
card you put in, have you tried a different slot ?
Andrew(lefty)
Brian Hoggard
I'll have a look later on but I've a feeling I only have the one PCI slot...
Thanks again!
Brian.
nickm
I've just read through the posts and suggestions offered. What model
exactly is the Dell? To rule out any problems with the PCI/PCI-e slot, have
you tried any other cards in there? You should at least get a yellow
exclamation mark in Device Manager no matter what card you plug in. If when
you plug in another type of PCI card the PC fails to recognise it, then you
may have a damaged PCI slot, in which case the motherboard would need to be
replaced by Dell or by an equivalent board from Gigabyte, ASUS, MSI etc..
The important thing when doing this is to get a physically similar sized
board that will accept your CPU and RAM and one that will fit the case you
have. You would need to perform a partial Repair re-installation of Windows
XP because it would detect a change in hardware and this will cause Windows
to have to be activated - so you'd need a valid Product Key. It's not
difficult - I've had to do this more than once for a small number of my
clients who have managed to blow their Dell motherboard. You might need to
phone Microsoft and explain what you are doing and why if the activation
process fails, but that's never been an issue - it's just an electronic
check and a challenge and response string mostly. Occasionally you have to
speak to a Microsoft rep
It's possible that the first time you installed your IEEE1394 card Windows
went through the procedure and didn't istall the drivers for some reason,
and as seems to be happening every new attempt to install ignores the card.
Start the PC in Safe Mode, go to Device Manager, show Hidden Devices and you
should see anything that's been attempted to install previously listed.
Just uninstall anything from this list that is not needed, re-boot and
hopefully your IEEE1394 card will be detected.
Do all the IEEE1394 cards you've tried have the same chipset? A lot of the
cheaper cards do. The industry standard is Texas Instruments for IEEE1394
interfaces. It's possible that your card (and the others) have a non-TI
Chipset.
You might find a Pinnacle branded IEEE1394 card or an ADS branded IEEE1394
card will work for you. Both use TI IEEE1394 chipsets and are 100% reliable
in my experience.
How was XP installed? Was it from a Dell provided XP Pro installation disc
as a legal downgrade from Vista Business/Ultimate or a Dell Recovery disc
image? Occasionally companies like Dell and HP make minor changes to the
standard setup of an OS when its factory installed by replacing certain
system drivers and DLL files etc... with slightly modified variants which
work well wit their specific hardware, which is fine for most users with no
special requirements, but for users who need to use Windows as Microsoft
intended you can get problems occasionally. Recovery disc installations
usually contain the whole image with any manufacturer changes included. The
best way to get around these is to perform a completely clean installation
of Windows from full licensed OEM installation media. If your system is
licensed for XP, there should really be a hologram sticker on the side or
back of your PC with the Windows XP Product Key used. If the PC was
originally supplied with Vista by Dell, then the sticker for Vista will be
there BUT the product key for Vista won't work with an XP Pro downgrade, so
if there's no XP sticker and you want to try reinstalling Windows, retrieve
your Product Key using something like Magical Jelly Bean Product Key Finder
before you start. Re-installation is a big job, so let's hope it doesn't
have to come to that.
A system BIOS upgrade which I think has already been mentioned may fix the
issue. Your PC should have a Service Tag sticker on it. You can go to
Dell's Web site - Support area and enter this Service Tag and then download
any updates for your OS and also BIOS.
Any BIOS settings which disable things like on-board sound, IEEE1394 will
only affect on-board options, so your additional PCI card would not be
affected by this.
Nick
Brian Hoggard
"nickm" <ni...@nospam.net> wrote in message
news:4c0600ba$0$12159$fa0f...@news.zen.co.uk...
Hi Nick,
Thanks very much for your help. I just tried re-booting in safe mode and
unstalling the the thing with the yellow exclamation mark saying 'unknown
device' which I'm pretty sure is where the IEEE used to be on my old PC.
When I re-started the PC nothing was detected instead of it. I've had a
thorough rummage about and there's no sign of firewire at all.
I'm just about to take the lid off to see if I have another PCI slot but
I've a feeling I used the one I'm currently in because the card wouldn't fit
in the other one (because of the shape of the socket interface).
I now have a low profile USB PCI card too which I'll try if no joy with the
alternative slot. If *that* doesn't work then I'll call Dell because I have
a 3 year next day on-site warranty. The thought of having to re-install
everything following a motherboard replacement doesn't fill me with joy but
if that's what has to happen then so be it!
Cheers,
Brian.
Brian Hoggard
Had a look inside the beast just now and I only have one PCI slot and two of
the other longer type (one of which has a graphics card in it). I tried a
new low profile USB card that I bought and bugger all happened. I think (as
Nick was saying) that the slot is knackered or something now so it's a phone
call to Dell in the morning.
Grrr.
Brian.
Frank A Muller
> The thought of having to re-install everything following a motherboard
> replacement doesn't fill me with joy but if that's what has to happen then so
> be it!
Brian, not all that long ago I upgraded my PC's motherboard, CPU and RAM. I knew
I'd have to reinstall everything on my HDD, but I thought I'd plug in the HDD
and fire up the PC to see what would happen. Much to my astonishment it fired up
fine. I had to load some appropriate drivers (motherboard, video and so forth)
and reactivate Windows XP, but other than that it was good to go. If you are
replaceing the motherboard with one that is to all intents and purposes
identical, I don't see any reason why your PC wouldn't fire up without
complaining too much.
Frank A Muller
Brian Hoggard
"Frank A Muller" <Fr...@Work.In.Australia> wrote in message
news:ieGdnSnhN4-RbJvR...@westnet.com.au...
Thanks Frank. I was talking to my mate Ollie earlier and he offered similar
reassurances. Fingers crossed Dell play ball with the evidence and get it
sorted for me.
Cheers,
Brian.
Chris Bolus
<brian....@btinternet.com> wrote:
>The thought of having to re-install
>everything following a motherboard replacement doesn't fill me with joy but
>if that's what has to happen then so be it!
>
It's also worth using Windows Easy Transfer to back up all your files to
an external drive, that way it's easy to get them all back if necessary.
The later version in Vista/Win7 does a complete image but I don't think
you can do that with XP.
--
Chris Bolus (change o to zero to reply by email)
A guitar is for life, not just for Christmas!
Andrew
Keep us posted on what the man from Del... says.
Andrew(lefty)
Brian Hoggard
"Chris Bolus" <chr...@bolus.com> wrote in message
news:opve06t33kv1i6j7o...@4ax.com...
Thanks for the tip - will look into it.
B.
Brian Hoggard
Dell boy is popping round tomorrow to replace the motherboard - let's hope
all is well after that!
Cheers for all your help Andrew, Nick, Frank and Chris. Much appreciated!
Brian.
nickm
You can create a complete image to an external drive using Drive Image XML
which is free for non-commercial use. It is very good - especially for the
price :-)
Nick
Brian Hoggard
Well... motherboard replaced by Dell today and firewire and Mackie Satellite
both working perfectly! Thanks for all your help along the way guys.
Brian.
nickm
> Satellite both working perfectly! Thanks for all your help along the way
> guys.
>
Glad it's working well for you. That's restored my faith a little in Dell
:-)
Have fun
Nick
Andrew
Good result
Andrew(lefty)