The best excuse from Sky tech. helpline yet!!!
Andy Gibb
just been onto Tech. support again to try to get an engineer. Here is an
approximate transcript of the best bit of the conversation...
Sky: "It's because your dish is getting wet."
Me: "Are you seriously telling me that the dish is not waterproof".
Sky: "The signal will disappear when the dish gets wet."
Me: "What's going to happen in the winter when the dish will always be wet"
Sky: "You can try resetting the box. Remove the card, switch off and unplug
then wait a wee while. Then plug it ba...."
Me: " I've tried that and it makes no difference - anyway, I'm not doing
that every time it rains. I pay £25 a month... etc."
Sky: "I'll have to get an engineer to call on you."
Can you believe it. Sky's own tech helpline do not believe the Dodgydishes
are suitable for outdoor use. Needless to say, I'm not quite that gullible!
I'm going to tape the next phone call I make to them. I could probably sell
a copy to Capital FM's Steve Penk as a wind up!
Andy
Gareth
have no signal at all. I phoned the Sky technical support line and got a
very different response from you (in theory anyway). I phoned them Wednesday
and they said that an engineer would contact me within the next couple of
days to arrange an appointment (it hasn't happened yet though). Before the
referral to an engineer was made the technical support person spoke to a
"senior". I was told that the problem was not due to the dish getting wet
but almost certainly due to a crack in the cable letting water in - the
cable shall need to be shielded and possibly replaced.
Gareth.
SpuG
>but almost certainly due to a crack in the cable letting water in - the
>cable shall need to be shielded and possibly replaced.
Yup. We had same problem, except it was in all weather. Looking out of an
upstairs window, I could see the cable-outer had come away where the cable
enters the LNB. Not protected at all. Plus the dish was badly aligned to
start with. When we moved house, we got a bigger mini-dish, and a different
style of LNB. All works fine now, 70% quality all the time.
--
sp...@gravity.karoo.co.uk
http://www.karoo.co.uk/gravity/
Fido: 2:2502/77
Bill Iles
Gareth wrote:
>
> Andy, the *exact* same thing is happening to me - every time it is raining I
> have no signal at all. I phoned the Sky technical support line
[SNIP]
I phoned them too, when my dogybox stopped working (when it rained) 2
days after install.
I complained that the system was not installed properly in the first
place. The 'engineers' turned up without a digimeter to allign the dish
properly.
It was in fact quite comical to watch, 1 guy up on the roof, with the
dish held above his head. the other guy leaning out of my living room
window, shouting left a bit, right a bit at the guy on the roof.
2 days later, it rained, and bye bye picture.
Phoned Sky, and asked if they had an Indian engineer they could send, as
the Cowboys had allready had a go.
Woman at Sky got quite upset, and said that all Sky engineers were
'Highly Trained' I said, well you would never beleive it to watch them,
as my system seemed to have been installed by Trial & Error, and going
on the fact that it was now, not working, it would appear that it was
more error than trial.
A date was fixed for 10 days later for an Engineer to visit.
Date arrived, engineer turned up. Couldn't do the job though, as he was
on his own and dish was on the chimney. Apparently, I'm not qualified to
hold a ladder.
He came back the next day with another dweeb to hold his ladder and said
that he had solved the problem.
3 days later, it rained...
Phoned Sky.
An appointment was booked for 10 days time for an engineer to visit. I
said that this was not good enough, as they allrady had one chance to
sort it out.
I asked to be sent a 'Jiffy Bag'
What for the woman asked. So that I can send your dish and decoder back
to you as I don't want it anymore.
'Ahh, well' she said, 'it won't fit in a 'Jiffy Bag''. 'wanna bet' I
replied.
'You can't do that anyway' she said ' your tied to a 12 month contract.
'No I'm not' I said, 'I have not signed a contract, in fact, i have
never received a contract to sign'
Oh, well, in that case, I will send out a Senior Engineer, he'll be with
you the day after tomorrow.
Imagine my surprise, when I opened the door to find an Indian gentleman
standing there.
'Hi, I'm here to sort out your satellite problem'
See, Perhaps Sky DO listen after all. (Cowboys & Indians reference)
He got up his ladder, looked at the dish, said that it was not fitted
properly and that they (there were 2 of them) would have to take it down
and fit it again.
I said, great, can you move it to the back of the house, instead of it
sitting up there like a flag pole ?
he said, no, because of your neighbours tree.
At this stage I pointed out the our neighbour 3 doors down has Sky
Digital, and that his neighbour also has a tree, and that his dish IS
mounted on the back of his house with no reported problems.
Ahhh, well, that a different kind of tree, said the engineer.
At this point I started to get slightly annoyed, and basically told the
engineer that I wanted him to move the dish.
I was quite fair about it though, I gave him two choices as to where he
could move it to.
1. The back of my house. or
2. The back of his van.
The dish is now mounted on the back of my house, where I wanted it in
the first place, with no problems from the tree what-so-ever.
wait, there's more....
I was home from work today... It rained today... guess what
I'll be calling Sky again in the morning.....
Bill Iles
Simon Gallico
<bi...@nospam.abcservices.co.uk> a écrit:
>wait, there's more....
>
>I was home from work today... It rained today... guess what
>
>I'll be calling Sky again in the morning.....
Sounds as if this last time it was your fault. The engineer had wanted
to site it somewhere else and you had insisted on it being lined up
with the tree.
The tree can reduce the signal, but this will have no effect on the
picture whatsoever. Until it rains that is.
BTW, did the engineer bring the contract with him?