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IS IT ME????

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badriya

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Feb 9, 2006, 2:35:04 AM2/9/06
to
I was looking into opening a bank account in SPain. I know Halifax
have branches ther and inteh UK and tried to open one online, but you
had to go to a branch to show documents to prove your identity. I
went to the local one, queued for half an hour, after which the queue
began a revolt and almost a fight over who was next, they were all so
annoyed at the wait, and I finally got seen and someone took my
documents, went off and I saw him doing othe things, so reclaimed the
documents and left. I also got a parking fine!

I got home to find the letter arrived with instructions on how to log
on, tried and it asked for various details, one a question and answer.
It then crashed my browser. (firefox, which has been fine with
Nationwide and First Direct). I logged back on and it refused the
password I'd set and the one sent. Also the password question!

I emailed them complaining and have had no response a week later.


So I began to look at Barclays, who have just opened a branch in Spain
where I plan to move to. Not seeing online details of this (a
newsgroup mentioned it) I checked the website and sent them a
question, using their contact us form. I asked if they had menus on
their phone banking, were the call centres in the UK and whether if I
opened a UK and Spanish account I could transfer money free between
them (as you can with Halifax).

I have just received this email
***************************************

Thank you for your email.

Unfortunately for security reasons we cannot complete your request, as
we are unable to take instructions for this type of request via email.

Please note that you can complete this type of request in the
following way, by:

- visiting any Branch
- using Barclays Telephone Banking (if not registered please call
08457 555 555 ), if calling from overseas dial +44 24 7684 2100
- placing it in the post to, Barclays Bank PLC, Leicester, LE87 2BB.
_ _
Vicky

BrritSki

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Feb 9, 2006, 3:33:57 AM2/9/06
to
badriya wrote:
> I was looking into opening a bank account in SPain. I know Halifax
> have branches ther and inteh UK and tried to open one online, but you
> had to go to a branch to show documents to prove your identity. I
> went to the local one, queued for half an hour, after which the queue
> began a revolt ...

To answwer the subject: yes.
Probably because you were humming like Poo. ;)

Tony Gardner

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Feb 9, 2006, 4:50:33 AM2/9/06
to
While spitting out some home-made cheese, I heard badriya
<asf...@dsl.pipex.com> say

>I was looking into opening a bank account in SPain. I know Halifax
>have branches ther and inteh UK and tried to open one online, but you
>had to go to a branch to show documents to prove your identity. I
>went to the local one, queued for half an hour, after which the queue
>began a revolt and almost a fight over who was next, they were all so
>annoyed at the wait, and I finally got seen and someone took my
>documents, went off and I saw him doing othe things, so reclaimed the
>documents and left. I also got a parking fine!
>
>I got home to find the letter arrived with instructions on how to log
>on, tried and it asked for various details, one a question and answer.
>It then crashed my browser. (firefox, which has been fine with
>Nationwide and First Direct). I logged back on and it refused the
>password I'd set and the one sent. Also the password question!
>
>I emailed them complaining and have had no response a week later.
>

In response to your subject line - no, it isn't you. I'm currently
having a fine old time playing the "Open a Halifax Account" game. The
rules are slightly more arcane than those of Mornington Crescent.

To date, we have: Made two phone calls to find out how to open an
account (received different information each time).

Visited the branch with proof of ID. I took a passport and recent gas
bill, but the gas bill was ignored and I was told that a photo driving
licence with an address on was perfectly acceptable as proof of
residence.

Received a letter, a week later, reminding us of the need to provide
proof of ID when opening an account and asking us why the hell we
hadn't done so yet (that wasn't the precise wording, but the meaning
was clear).

Revisited the same branch with passport and driving licence, only to
be told, this time, that a driving licence is *not* acceptable as
proof of id and why hadn't I brought a gas bill or something similar.
We were also told that the lady who deals with these things was busy
and we'd better come back tomorrow.

Gone back the next day and finally opened two accounts.

Applied for a user-id and password so that I could manage the accounts
on line. Then, when the arrived, gone on-line, and tried to register
the accounts for on-line management.

"Computer says 'no'."

As of now, I am still awaiting a reply from the Halifax as to why this
should be so. I shall not be the least bit surprised if I'm told to
call in at my branch with proof of ID.

On the basis of my experience (and, it seems, Vicky's) it appears that
the Halifax is run as about efficiently as the Child Support Agency
[1].

[1] If that feed-line doesn't prompt a thread swerve, I don't know
what will!

Tony Gardner
N.B. Return E-mail address is spamtrapped.
Replace "spambin" with "tony" and "nospam" with "gardner"

Tony Gardner

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Feb 9, 2006, 4:53:09 AM2/9/06
to
While spitting out some home-made cheese, I heard badriya
<asf...@dsl.pipex.com> say

>I was looking into opening a bank account in SPain.

<snip tale of incomptence by Halifax and Barclays>

Just a thought. The Bank formerly known as Abbey is now owned by
Banco Santander, so, presumably, they have fairly strong links with
Spain. It might be worth while checking them out.

Graculus

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Feb 9, 2006, 4:56:33 AM2/9/06
to
"Tony Gardner" <spa...@nospam214.freeserve.co.uk> wrote in message
news:43eb0dc6...@news.freeserve.net...

>
> Gone back the next day and finally opened two accounts.

Why? If I'd had such poor service, I'd have told them where to go and why,
preferably loudly in the branch with lots of other customers watching, and
then opened an account elsewhere.

Oh yes, that's what I actually did once having been told similarly
conflicting and inconsistent information.


Kim Andrews

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Feb 9, 2006, 4:59:46 AM2/9/06
to
On Thu, 09 Feb 2006 07:35:04 +0000, badriya <asf...@dsl.pipex.com>
wrote:

[is it me?]

Not entirely, I think. :o) The queue sounds horrendous, the customer
service pathetic, and the Barclays reponse absurd. On the other hand,
if I wanted to do something as non-standard as you, I'd make an
appointment in advance with the right person, rather than turn up and
hope. Might be worth a go?

--
Cheers, Kimbo (Keeper of the Languid Wave (tm))
Best of umra archive www.totternhoe.demon.co.uk/umra/

www.bykimbo.com

Martin Clark

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Feb 9, 2006, 5:02:45 AM2/9/06
to
Graculus wrote...

>"Tony Gardner" <spa...@nospam214.freeserve.co.uk> wrote in message
>news:43eb0dc6...@news.freeserve.net...
>
>>
>> Gone back the next day and finally opened two accounts.
>
>Why? If I'd had such poor service, I'd have told them where to go and why,
>preferably loudly in the branch with lots of other customers watching, and
>then opened an account elsewhere.
>
Yeah? What's so good about the Halifax? Other banking organisations also
exist.

And why is it that most of the phishing emails I get refer to some
non-existent Halifax account they think I have?
--
Martin

Tony Gardner

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Feb 9, 2006, 6:31:20 AM2/9/06
to
While spitting out some home-made cheese, I heard "Graculus"
<ReplaceWit...@hotmail.co.uk> say

That's a fair point. However, in this instance, Halifax seem to be
the only organisation offering what I want.

I became a grandfather in the tail end of last year, and the older
generation of the family want an efficient vehicle for giving money to
the new arrival. The Halifax offer a child-oriented savings account
that pays an interest rate of 10%, fixed for a year and free of tax.
After a year, you have to move the money to an account with a lower
(but still competitive) interest rate, which is why I am opening two
accounts.

Like you, my instincts are to tell service providers to get stuffed,
if they fail to deliver. However, in this instance, it seemed
worthwhile putting up with the hassle in order to get the accounts
opened.

Plusnet

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Feb 9, 2006, 7:48:46 AM2/9/06
to
In article <qh4mu1tavm4smkmf0...@4ax.com>,
som...@hotmail.com says...

> On Thu, 09 Feb 2006 07:35:04 +0000, badriya <asf...@dsl.pipex.com>
> wrote:
>
> [is it me?]
>
> Not entirely, I think. :o) The queue sounds horrendous, the customer
> service pathetic, and the Barclays reponse absurd. On the other hand,
> if I wanted to do something as non-standard as you, I'd make an
> appointment in advance with the right person, rather than turn up and
> hope. Might be worth a go?
>
>
Maybe I'm just a pessimist, but I suspect that in any large organisation
- bank, retailer etc - where there are both web site & bricks & mortar
establishments, there is very often an undeclared state of war between
the two.

The people organising the routines on the web site sometimes have no
understanding of the arcane routines used in the bricks & mortar places.
The people working in the B&M side don't understand the WS & see it as
stealing their jobs.
Where the two conflict, feedback from one to t'other is either absent,
ignored or misunderstood.

This leaves people in Vicky's shoes bouncing back & forth.

All right, I am a pessimist.

Sam

Fenny

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Feb 9, 2006, 9:56:59 AM2/9/06
to
Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
Tony Gardner said ...

>
> Applied for a user-id and password so that I could manage the accounts
> on line. Then, when the arrived, gone on-line, and tried to register
> the accounts for on-line management.
>
> "Computer says 'no'."
>
By this time, I would have written a letter to both the branch manager and
the Head Office telling them where to stick both their forms of ID and
their online banking.

HSBC may not be everyone's favourite, but I've never had hassle from them.
But then, I guess that it's more complicated to open an account anywhere
these days.
--
Fenny

Josh: Toby, come quick. Sam's getting his ass kicked by a girl!
Toby: Ginger, get the popcorn.

Penny

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Feb 9, 2006, 9:58:38 AM2/9/06
to
On Thu, 09 Feb 2006 09:50:33 GMT, spa...@nospam214.freeserve.co.uk (Tony
Gardner) scrawled in the dust...

>On the basis of my experience (and, it seems, Vicky's) it appears that
>the Halifax is run as about efficiently as the Child Support Agency

They haven't changed then, they were grossly incompetent way back in the
1960s.
--
Penny
Laughter is the dance of the spirit and the music of the soul.
umra Nicknames & Abbreviations http://www.umra.freeuk.com/nicks.html

Tony Gardner

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Feb 9, 2006, 10:29:02 AM2/9/06
to
While spitting out some home-made cheese, I heard Penny
<sp...@labyrinth.freeuk.com> say

>On Thu, 09 Feb 2006 09:50:33 GMT, spa...@nospam214.freeserve.co.uk (Tony
>Gardner) scrawled in the dust...
>
>>On the basis of my experience (and, it seems, Vicky's) it appears that
>>the Halifax is run as about efficiently as the Child Support Agency
>
>They haven't changed then, they were grossly incompetent way back in the
>1960s.

Earlier in the thread, I posted that I wouldn't be surprised if they
advised me to go back to the branch with two forms of ID.

Guess what? They just did!

I've just received two e-mails from them. One of them tells me that
the reason I can't manage the accounts on-line is that the details
they have don't match the details I supplied when logging in and that
I will have to go to the branch with my account books and ID (two
forms) to get it sorted.

The other e-mail, which came from a different member of their Help
Desk [1] told me that it's all sorted now and I should be able to
manage the accounts on-line from now on. I haven't tried it yet, so
I'm assuming nothing.

Fun, innit.

[1] Calling it the Help Desk shows that at least they have a sense of
irony. It wouldn't surprise me if they had a "Customer Service"
department as well.

Postlethwaite@excite.co.uk Norman

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Feb 9, 2006, 11:58:31 AM2/9/06
to

"badriya" <asf...@dsl.pipex.com> wrote in message
news:qprlu1teoq5ff09kd...@4ax.com...


It is all a plot, this country does not want to lose you :-)

Kate Lambert

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Feb 9, 2006, 12:20:17 PM2/9/06
to
In message <bbaMSNBF...@oooah.noooah>, Martin Clark <mar...@spl.at>
writes

>
>And why is it that most of the phishing emails I get refer to some
>non-existent Halifax account they think I have?

All mine are for the non-existent Barclays account they think I have.

On a related note, I have been battling with BT for over a week now to
get Smart Divert on our office phone. We had call divert, which let us
switch the phones to either of our mobiles when working at home, but
someone has to go to the office to switch the phones to the other
person's mobile whenever we change responsibility for virtually manning
the business, which is a pain.

So last Wednesday I discovered this Smart Divert thing which looked like
it would let us swap the diversion remotely and rang BT and asked if we
could have it. Yes, fine, lovely, I'll send you an e-mail with all the
details so you can use it straight away. After 2 hours no e-mail. I rang
again and a different person said, oh no, it takes about 4 hours to set
up.

By Friday, my next day in the office, we still hadn't had an e-mail. I
rang again and they said it's with the engineers now. I said in that
case why had they told me on Wednesday firstly that it would be instant
and secondly that it would take four hours. Oh they don't know why I was
told that but it will definitely be done by the end of the day.

On Monday, still no e-mail. I rang BT. They said, Oh yes, that's been
put on your line. Oh were we supposed to send you something? very sorry,
we'll do that now. And it hasn't arrived yet. While waiting I downloaded
the instruction manual, which says we need a code and a password, which
is presumably what they are not sending us. They might have posted it
but we wouldn't know because neither of us have been in the office since
Monday which is why we want this thing set up in the first place.

Aaaarrrgghh. The only good thing about all this is that phoning Business
Sales does get you people who answer the phone instantly... which isn't
much help when they don't know what they are talking about but better
than sitting in a queue for hours.
--
Kate Lambert

Fenny

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Feb 9, 2006, 12:22:38 PM2/9/06
to
Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
"Norman" <Norman Postle...@excite.co.uk> said ...

>
> It is all a plot, this country does not want to lose you :-)
>
More like they are trying to drive you away altogether with no links back
home at all.
--
Fenny

Sam: That's my office over there and the president works in that round
room over there and nobody else really matters.

badriya

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Feb 9, 2006, 12:49:46 PM2/9/06
to
On Thu, 09 Feb 2006 09:50:33 GMT, spa...@nospam214.freeserve.co.uk
(Tony Gardner) wrote:

>While spitting out some home-made cheese, I heard badriya
><asf...@dsl.pipex.com> say
>
>>I was looking into opening a bank account in SPain. I know Halifax
>>have branches ther and inteh UK and tried to open one online, but you
>>had to go to a branch to show documents to prove your identity. I
>>went to th

>


>As of now, I am still awaiting a reply from the Halifax as to why this
>should be so. I shall not be the least bit surprised if I'm told to
>call in at my branch with proof of ID.
>
>On the basis of my experience (and, it seems, Vicky's) it appears that
>the Halifax is run as about efficiently as the Child Support Agency
>[1].
>
>[1] If that feed-line doesn't prompt a thread swerve, I don't know
>what will!
>
>
>
>Tony Gardner
>N.B. Return E-mail address is spamtrapped.
>Replace "spambin" with "tony" and "nospam" with "gardner"

Tell you what, Iam forwarding the post I'm replying to to Halifax ;)


_ _
Vicky

badriya

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Feb 9, 2006, 12:51:51 PM2/9/06
to

Idid tell them, but have therefore now fallen out with Halifax, HSBC
and Bank of Scotland because of their credit cards (another story).
And as Barclay seem to be pooh too....


_ _
Vicky

badriya

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Feb 9, 2006, 12:53:19 PM2/9/06
to

Halifax are currently the only bank with branches in Spain and the UK.
If you transfer large sums of money (the final payment for a flat) to
Spain you get charged by the UK and Spanish banks, unless it is the
same bank and you are moving between your accounts. You have to have
a banker's draft for the final payment.


_ _
Vicky

badriya

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Feb 9, 2006, 12:54:36 PM2/9/06
to
On Thu, 9 Feb 2006 14:56:59 -0000, Fenny <um...@onetel.com> wrote:

>Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
>Tony Gardner said ...
>>
>> Applied for a user-id and password so that I could manage the accounts
>> on line. Then, when the arrived, gone on-line, and tried to register
>> the accounts for on-line management.
>>
>> "Computer says 'no'."
>>
>By this time, I would have written a letter to both the branch manager and
>the Head Office telling them where to stick both their forms of ID and
>their online banking.
>
>HSBC may not be everyone's favourite, but I've never had hassle from them.
>But then, I guess that it's more complicated to open an account anywhere
>these days.

I emailed Halifax a week ago. No reply.


_ _
Vicky

Fenny

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Feb 9, 2006, 1:32:42 PM2/9/06
to
Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
badriya said ...

> >By this time, I would have written a letter to both the branch manager and
> >the Head Office telling them where to stick both their forms of ID and
> >their online banking.
> >
> >HSBC may not be everyone's favourite, but I've never had hassle from them.
> >But then, I guess that it's more complicated to open an account anywhere
> >these days.
>
> I emailed Halifax a week ago. No reply.
>
In cases like this, it needs a letter, on real paper, sent by some kind of
delivery that requires a signature. They tend to get the idea that you
are not happy. Emails don't have anything like the same clout. All kinds
of people send them emails every day and it's never going to get past the
droids.
--
Fenny

Spike: The truth is - I like this world. You've got dog racing,
Manchester United and you've got people. Billions of people walking
around like Happy Meals with legs. It's alright here.

K Richard W

unread,
Feb 9, 2006, 6:08:19 PM2/9/06
to
Waiting for Daff's Caff to re-open, Tony Gardner living at decided to
tell uk.media.radio.archers that

>On the basis of my experience (and, it seems, Vicky's) it appears that
>the Halifax is run as about efficiently as the Child Support Agency
>[1].

I would suggest that if you want to bank on the internet use a real
internet bank - both Cahoot and Egg work for me.

The people running them seem to understand the webby stuff whilst I am
not convinced that real banks do (although I will admit that I have no
problems with Lloyds, apart from the strange user name they gave me
(which is more difficult to remember than my err password (does everyone
else use password as their password?)).
--
Kosmo Richard W
SNELLSS

Fenny

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Feb 9, 2006, 6:42:02 PM2/9/06
to
Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers, K
Richard W said ...

> (does everyone
> else use password as their password?)).
>
>
When students forget their passwords, we have to get one of the IT peeps
to reset it. I am the resident IT person at our library in the evenings,
but I am not trusted to reset passwords. I am only trusted to ring the IT
person in the library at Leamington, but this is a whole other rant.

IT person at Leamington will always reset the password to password.
Unless student has forgotten it before, in which case it get set to
student. In extreme cases, the day of the week has to come into play.
--
Fenny

Angel: I'm more of a dog person myself.
Gunn: Ixnay on the ogday.

Robin Fairbairns

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Feb 9, 2006, 6:44:57 PM2/9/06
to

not for long, if they've any sense. it's roughly equivalent to
setting the pin on all your cards to 1111: it's trivially easy to
guess that someone's typing 4 digits all the same, from no more than
the movement of their elbows. similarly, the first line of attack in
pretty much anyone's password cracker is to go for the hoary old
chestnuts like password=password.

several u. of cambridge systems won't even let you set a joke like
that as a password (i can't remember whether our lab's main system has
such a check: since i've long got into the habit of concocting
"strong" passwords[*], it's an awful long time since someone told me
one of mine wasn't good enough...).
--
Robin Fairbairns, Cambridge

Tim Hall

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Feb 9, 2006, 7:11:40 PM2/9/06
to
On 9 Feb 2006 23:44:57 GMT, r...@cl.cam.ac.uk (Robin Fairbairns) wrote:


>
>several u. of cambridge systems won't even let you set a joke like
>that as a password (i can't remember whether our lab's main system has
>such a check: since i've long got into the habit of concocting
>"strong" passwords[*],


Whoop! whoop! unresolved fottnote error! Should have used LaTeX!

Tim

badriya

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Feb 10, 2006, 3:16:24 AM2/10/06
to

If you have Egg or Cahoot which cach machines can you use without
charges? And can you do that in other countries? With a Nationwide
flexi account you can withdraw money in Spain from link machines with
no charges. Any other seems to charge enough to make it worth finding
another way. I asked NW, who I've been with since the first mortgage
in about 1979 and who the whole family saves with for a letter of
introduction as Spanish banks apparently want one from a UK bank. The
manager first refused saying his legal department said he can't give
one and then sent one saying 'as confirmed on your visit to our branch
today you have ŁXXX in your account. '. I just wanted a letter
saying We'd like to introduce Mrs XX, who has banked with us since
1979. And yes, I have complained, but by email. I hate writing
letters but perhaps should begin.
NW online do reply though.


_ _
Vicky

Nick Odell

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Feb 10, 2006, 4:29:57 AM2/10/06
to
On Fri, 10 Feb 2006 08:16:24 +0000, badriya <asf...@dsl.pipex.com> wrote:
<big snip>
> ..And yes, I have complained, but by email. I hate writing

>letters but perhaps should begin.

As I see it, the trick is to use the medium that gets you the best results. This
can change from time to time.

Years ago, I was fed up with my suppliers taking ages to respond to written
orders and making errors with my telephone orders. (One of the reasons why I
still don't like to place orders/talk about important things on the telephone is
that you have no proof that the person at the other end has actually understood
what you wanted to convey.)

I had previously worked for a firm that had a lot of international customers and
communicated with them by telex. As soon as the line printer started chattering,
someone would come rushing into the mailroom, watch the words form on the paper
roll, tear it off and go running to the department concerned with the message,
as it were, hot off the press.

So I started sending my orders by telex. No big investment involved. Just my
BBC-B and my Prestel account. And my orders started being processed both
promptly and correctly. And people still say "Aren't you the chap who.....?

Then when fax was the new thing, fax. Then e-mail. Now everybody has e-mail the
problems seem to be coming back again. So now - yes you've guessed it - I get
the best service when I send letters through the post.

> NW online do reply though.

Which I find isn't a great deal of use if they don't respond to your concerns.
I'm sure a lot of customer service is about making people believe that "your
call is important to us" without actually doing anything in the knowledge that
many problems will resolve themselves without intervention and many other
customers with real problems will give up trying before anyone has to do
anything more than press the button that sends a standardised e-mail/fax/letter.

Nick O
--
real e-mail is themusicworkshop at ntlworld dot com

Colin Blackburn

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Feb 10, 2006, 5:55:05 AM2/10/06
to

Twice if you want to resolve all the references! Guess who keeps forgetting.

Colin

Rosalind Mitchell

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Feb 10, 2006, 7:57:50 AM2/10/06
to
Robin Fairbairns wrote:
>> several u. of cambridge systems won't even let you set a joke like
> that as a password (i can't remember whether our lab's main system has
> such a check: since i've long got into the habit of concocting
> "strong" passwords[*], it's an awful long time since someone told me
> one of mine wasn't good enough...).

In the heady days of CLASP, the security syetem devised, designed and
implemented by moi in the early 1980s to allow PC-ATs to be used to
non-trivial applications in compliance with CHase Manhattan Bank audit
requirements, we had a dictionary of forbidden passwords, which included
not only 'password' but also 'woolgate' (the name of the building);
aardvark (first valid word in the dictionary); 'rainyday, 'sunnyday',
'foggyday' (known favourites of the ACF2 team for resetting compromised
passwords) and 'fishface' (known to be a favourite password of the Boss).

Rosie


--
Currently reading: SACHAR, LOUIS: Holes
Sweet Swan of Kennet on Life, the Universe, Everything:
<http://swanofkennet.blogspot.com>
Have you sponsored me and Bag Books for the Reading Half-Marathon yet?
<http://www.justgiving.com/readinghalfmarathon>

Robin Fairbairns

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Feb 10, 2006, 12:29:54 PM2/10/06
to

but fottnote (iwatbili) references are automatically resolved since
the system guarantees at least to start them on the same page.
--
Robin Fairbairns, Cambridge

Chris J Dixon

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Feb 10, 2006, 3:13:49 PM2/10/06
to
Robin Fairbairns wrote:

> K decameron W <richard....@whitbread.freeuk.com> writes:

>>(does everyone
>>else use password as their password?)).
>
>not for long, if they've any sense. it's roughly equivalent to
>setting the pin on all your cards to 1111: it's trivially easy to
>guess that someone's typing 4 digits all the same, from no more than
>the movement of their elbows. similarly, the first line of attack in
>pretty much anyone's password cracker is to go for the hoary old
>chestnuts like password=password.
>

This makes interesting reading
http://www.cdi.org/blair/permissive-action-links.cfm

Chris
--
Chris J Dixon Nottingham
'48/57/29 M B+ G+ A L(-) I S-- CH-(--) Ar++ T+ H0 ?Q Sh+
ch...@cdixon.me.uk
Have dancing shoes, will ceilidh.

badriya

unread,
Feb 11, 2006, 5:55:34 AM2/11/06
to
On Fri, 10 Feb 2006 09:29:57 GMT, gurzhfvp...@ntlworld.com (Nick
Odell) wrote:

>I'm sure a lot of customer service is about making people believe that "your
>call is important to us" without actually doing anything in the knowledge that
>many problems will resolve themselves without intervention and many other
>customers with real problems will give up trying before anyone has to do
>anything more than press the button that sends a standardised e-mail/fax/letter.

I've just had a next-day response of the 'there there' kid from
Nationwide. In March 2003, having had a joint husbad and wofe
account, I got no-longer-husbad to sign to be removed from the account
and added a dorter to it. (My gran and mum had a joint one and my mum
had one with me.) When the next chequebook came it had the names of
NLH and dorter on it. Nationwide said sorree and sent me one with my
name on. They assured me it was a glitch and NLH was off the account.

I recently asked for a cash card on the account and one came for NLH,
3 years after they assured me they had processed removing him from the
account. I complained and they said sorree and we will send you a
card in your name. I am a little uneasy now as I do not want NLH to
have access to my account! I've just replied to their email, asking
for a letter confirming he's off it, as I thought making them write a
letter might be more work for them and so generate more awareness.

And I emailed Barclays, using their contact us form, to tell them I'd
been told by someone in the area there is a Barclays just opened n
Almeria and to ask whether, if I have a UK Barclays account and a
Spanish one, there would be charges transfering money between them.

The email response said:
Unfortunately for security reasons we cannot complete your request, as
we are unable to take instructions for this type of request via email.

And gave me a phone number to ring, so I rang the international number
given for contacting them from abroad. (There were no menus and it was
a Geordie accent) The assistnat said he had no information about a
branch in Almeria, but found info about ones in Alicante and
Barcelona.

So I said ok if I had an account in one of those and in the UK could I
transfer money without charges? He said he had no information on this
and I should ask the Spanish branch. I pointed out charges are
usually made by both UK and Spanish banks, but he had no information
:).


_ _
Vicky

Tim Hall

unread,
Feb 11, 2006, 3:26:51 PM2/11/06
to
On Fri, 10 Feb 2006 12:57:50 +0000 (UTC), Rosalind Mitchell
<mitch...@btinternet.com> wrote:


>aardvark (first valid word in the dictionary);

I had aardvark set as the first (blank) entry in my phone book on my
mobile, following an unfortunate incident when the previous first
entry, which was a company in Lagos, was (1) inadvertantly dialled by
mis-pressing buttons and (2) remained connected for about 7 hours.

Tim

Martin Clark

unread,
Feb 11, 2006, 5:19:14 PM2/11/06
to
Tim Hall wrote...
Eeeek! Did you have to re-mortgage your house?
--
Martin

Robin Somes

unread,
Feb 12, 2006, 8:19:55 AM2/12/06
to
In message <43eb26f1...@news.freeserve.net>, Tony Gardner
<spa...@nospam214.freeserve.co.uk> writes
>I became a grandfather in the tail end of last year, and the older
>generation of the family want an efficient vehicle for giving money to
>the new arrival.

Securicor van?

--
cheers, robin
Current Obsession: 51° 23' 21.62 N 68° 43' 46.17" W

Niles

unread,
Feb 15, 2006, 1:53:47 PM2/15/06
to
Plusnet <n...@home.com> wrote:

|
|Maybe I'm just a pessimist, but I suspect that in any large organisation
|- bank, retailer etc - where there are both web site & bricks & mortar
|establishments, there is very often an undeclared state of war between
|the two.

"Who told you you could buy a through-ticket mate? Oh, for heavens' sake
that bloody NRES they have no idea what actually happens, I don't think
they've even ever seen a real train..."

n

--
Niles, Nottingham |
ICQ UIN 12724766 | We're not heroes!
www.alexfoster.me.uk | We're from Finchley!
flickr.com/photos/niles |

Plusnet

unread,
Feb 15, 2006, 2:49:13 PM2/15/06
to
In article <a4u6v1dr3pngvtcbv...@4ax.com>,
alex....@zetnet.co.uk says...

> Plusnet <n...@home.com> wrote:
>
> |
> |Maybe I'm just a pessimist, but I suspect that in any large organisation
> |- bank, retailer etc - where there are both web site & bricks & mortar
> |establishments, there is very often an undeclared state of war between
> |the two.
>
> "Who told you you could buy a through-ticket mate? Oh, for heavens' sake
> that bloody NRES they have no idea what actually happens, I don't think
> they've even ever seen a real train..."
>

Come on Niles. Let it out & you'll feel better.

In pre-natal classes, they use the concept of birth partners who assist
the mum-to-be. I think there are lots of other stressful situations
where the idea could be adopted.

Sam

Kate Lambert

unread,
Feb 16, 2006, 3:25:42 PM2/16/06
to
In message <MPG.1e5d96176...@usenet.plus.net>, Plusnet
<n...@home.com> writes

>
>In pre-natal classes, they use the concept of birth partners who assist
>the mum-to-be. I think there are lots of other stressful situations
>where the idea could be adopted.
>
Aren't they just there to get sworn at and punched and sworn at again
when things get painful? I don't see you getting many volunteers.
--
Kate Lambert

Plusnet

unread,
Feb 17, 2006, 11:07:20 PM2/17/06
to
In article <Q7UvTnJG$N9D...@blueyonder.co.uk>, uutiset3
@blueyonder.co.uk says...
Dunnow. To date I've assisted at neither conception nor birth.

That said, your description does sound familiar.
My Wofe always blames me for bad weather.

Sam

Robin Fairbairns

unread,
Feb 18, 2006, 8:20:39 AM2/18/06
to
Plusnet <n...@home.com> writes:
>uuti...@blueyonder.co.uk says...

>> Aren't they just there to get sworn at and punched and sworn at again
>> when things get painful? I don't see you getting many volunteers.

clare (in the community) was terribly eager.

otherwise, it would just be the masochists who went in for it.

>Dunnow. To date I've assisted at neither conception nor birth.

i assisted at the birth of our[*] first: i was called upon to support
wofe's legs as she pushed. she didn't care for the experience, and
insisted on a home birth for the second.

>That said, your description does sound familiar.
>My Wofe always blames me for bad weather.

what's the weather got to do with it? are you planning an open-air
birth?

[*] "our" meaning me and first wofe, of course. a fox-fairbairns
offspring would be a miracle in about seventeen different classes.
--
Robin Fairbairns, Cambridge

Plusnet

unread,
Feb 18, 2006, 2:34:31 PM2/18/06
to
In article <dt76v7$spq$2...@gemini.csx.cam.ac.uk>, r...@cl.cam.ac.uk says...

> Plusnet <n...@home.com> writes:
> >uuti...@blueyonder.co.uk says...
> >> Aren't they just there to get sworn at and punched and sworn at again
> >> when things get painful? I don't see you getting many volunteers.
>
> clare (in the community) was terribly eager.
>
> otherwise, it would just be the masochists who went in for it.
>
> >Dunnow. To date I've assisted at neither conception nor birth.
>
> i assisted at the birth of our[*] first: i was called upon to support
> wofe's legs as she pushed. she didn't care for the experience, and
> insisted on a home birth for the second.
>
> >That said, your description does sound familiar.
> >My Wofe always blames me for bad weather.
>
> what's the weather got to do with it? are you planning an open-air
> birth?

I was thinking more of my role as a stand-in for fate, nature & the
world's shortcomings - when a culprit is needed.

>
> [*] "our" meaning me and first wofe, of course. a fox-fairbairns
> offspring would be a miracle in about seventeen different classes.
>

Shame really, the concatenated name has a certain ring to it.

Sam

Fenny

unread,
Feb 18, 2006, 2:39:58 PM2/18/06
to
Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
Plusnet said ...

>
> I was thinking more of my role as a stand-in for fate, nature & the
> world's shortcomings - when a culprit is needed.
>
>
Isn't that just a man's role in general?
--
Fenny

Buffy: When I walked in a few minutes ago, you thought 'Look at her shoes.
If a fashion magazine told her to, she'd wear cats strapped to her feet.'

Plusnet

unread,
Feb 18, 2006, 8:48:15 PM2/18/06
to
In article <MPG.1e61886d3...@news.individual.net>,
um...@onetel.com says...

> Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
> Plusnet said ...
> >
> > I was thinking more of my role as a stand-in for fate, nature & the
> > world's shortcomings - when a culprit is needed.
> >
> >
> Isn't that just a man's role in general?
>
Possibly. I must have been off sick when they covered that at my
school.
My Wofe has spent the last umpty decades repairing the defects in my
education.

Sam

Fenny

unread,
Feb 19, 2006, 3:45:16 AM2/19/06
to
Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
Plusnet said ...
> In article <MPG.1e61886d3...@news.individual.net>,
> um...@onetel.com says...
> > Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
> > Plusnet said ...
> > >
> > > I was thinking more of my role as a stand-in for fate, nature & the
> > > world's shortcomings - when a culprit is needed.
> > >
> > >
> > Isn't that just a man's role in general?
> >
> Possibly. I must have been off sick when they covered that at my
> school.
> My Wofe has spent the last umpty decades repairing the defects in my
> education.
>
THat often tends to be a wofe's role.
--
Fenny

Giles: This is madness! What can you have been thinking? You are the
Slayer! Lives depend upon you! I make allowances for your youth, but I
expect a certain amount of responsibility, and instead of which you
enslave yourself to this, this... Cult?

Kim Andrews

unread,
Feb 19, 2006, 4:37:39 AM2/19/06
to
On Sun, 19 Feb 2006 08:45:16 -0000, Fenny <um...@onetel.com> wrote:

>Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
>Plusnet said ...
>> In article <MPG.1e61886d3...@news.individual.net>,
>> um...@onetel.com says...
>> > Previously on Buffy the Vampire Slayer ^W^W^W^W uk.media.radio.archers,
>> > Plusnet said ...
>> > >
>> > > I was thinking more of my role as a stand-in for fate, nature & the
>> > > world's shortcomings - when a culprit is needed.
>> > >
>> > >
>> > Isn't that just a man's role in general?
>> >
>> Possibly. I must have been off sick when they covered that at my
>> school.
>> My Wofe has spent the last umpty decades repairing the defects in my
>> education.
>>
>THat often tends to be a wofe's role.

How silly. Much easier to pick somebody you like in the first place.
Save all that hard work!


--
Cheers, Kimbo (Keeper of the Languid Wave (tm))
Best of umra archive www.totternhoe.demon.co.uk/umra/

www.bykimbo.com

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