Currys/Dixons - MasterCare
Alpha Accountancy Solutions Ltd
Mastercare Coverplan. Anybody else experienced any problems with Mastercare
in obtaining replacements for faulty items or repairs under the extended
warranty. It appears that our policy was incorrectly sold and I would also
be interested in hearing of any further cases of this
We are getting nowhere with their Customer Services department who just pass
the buck to Mastercare who say it is not their problem as the incorrect
policy was initially sold.
beanykermit
4 years plus 1 free year, but recently i looked at my documents and the
bastard that served me had actually put on it 3 years plus 1 free year even
though i had paid for 5 years all in all. currys said they cant change it
and will not reimburse any money. so i never use the currys up at
rochester airport anymore.
It is not worth buying there insurance believe me.
Alpha Accountancy Solutions Ltd <st...@alphabss.co.uk> wrote in message
news:1vek6.7028$I5.182068@stones...
JackTheHat
did exactly the same thing....If ever I buy from Currys now I dont go for
their mastercare plan.....
Have got a washing machine under same cover and it has had so many things go
wrong with it, each time a guy comes along and says hes fixed it...but two
years' down the line its still crap!!
beanykermit <beany...@ntlworld.com> wrote in message
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Brad
"beanykermit" <beany...@ntlworld.com> wrote in message
news:wark6.805$5n4....@news6-win.server.ntlworld.com...
thats
> 4 years plus 1 free year, but recently i looked at my documents and the
> bastard that served me had actually put on it 3 years plus 1 free year
even
> though i had paid for 5 years all in all. currys said they cant change
it
> and will not reimburse any money. so i never use the currys up at
> rochester airport anymore.
> It is not worth buying there insurance believe me.
We had a similar problem, we bought a freezer and it keep breaking down, by
the time their "engineer" came out it started working, and they said there
was nothing wrong with it, and consequently would not pay for the loss of
foods through the insurance. In the end they would not send anymore
engineers..... we even rang head office and got no where. The insurance is
worth nothing. Dont waste any money on it.
Brad
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Bradkb at blueyonder dot co dot uk
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There is hope, you just have to find it.....
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Mike
I had problems with a VCR I purchased from Curry's a few years ago. It
was covered under their so-called MasterCare CoverPlan. It broke down
and it took them over four months to replace it, and they only did
that after I threatened them with legal action and got the Trading
Standards people involved. Personally I don't shop at
Curry's/Dixon's/The Link (they're all the same company) anymore and no
matter where I buy anything now I would never take out that company's
insurance to cover it - it's just a scheme to boost the company's
profits and the sales person's commission! It is far better to take
out a "White Goods" policy through an Insurance Broker which will
cover all electrical goods for theft, damage and break-down.
Regards
Mike.
JackTheHat
Also PC World are part of the same group of companies, although I have not
had any problems with them.
JTH
Daniel The Manual
enough of you do it, they might even do a whole piece on the subject, and
you could have your 15 minutes of fame. They might do it all across the
country as part of some dirty sales pitch.
Dan TM.
"JackTheHat" <jackie...@lineone.net> wrote in message
news:t94ni61...@corp.supernews.co.uk...
Universe2.net
<SNIP>
I used the PCWORLD mastercare (same group etc) and bought the plan for
4years plus 1 for my laptop - a total of £500.
I had a problem with my Laptop. DHL were round the next day with a box.
The guy told me he wouldn't mind popping back in half an hour to collect the
laptop and he did.
The Laptop had to go to France for repair. It went there. They did other
tests, identified OTHER problems, FIXED them all and returned it 48 hours
after it was taken.
I have no problem with these guys. Anyone who doesn't research what they
are buying and doesn't check receipts or plans before leaving the shop and
fools to themselves.
- Jena Boy
www.universe2.net
:
:
Brad
> I have no problem with these guys. Anyone who doesn't research what they
> are buying and doesn't check receipts or plans before leaving the shop and
> fools to themselves.
>
> - Jena Boy
> www.universe2.net
Sorry Jena, but I really dont agree with that, we read all about ours, and
felt safe in the fact that we were covered, but Mastercare were just
complete wa**ers, their engineer was clueless and their head office customer
service were crap.... every time it went wrong (freezer shut down) we rang
them, and then next day (if we were lucky) they sent an engineer, by which
time it had started working, and he put it down as no fault found, didn't
even try to find the fault....and on all occasions the food in the freezer
was ruined (totalling about £400 worth).. not worth the paper the guarantee
is printed on.....Reading the guarantee made no difference, we were
impressed that it offered cover up to £200 for spoiled food.... should have
read IF WE WANT TO PAY IT TO YOU..... Contacted watchdog and Anne bloody
Robinson (bit*h) did nothing, nor followed it up....
Brad
Mark Thompson
I bought a minidisc player from Dixons in November. Just before Christmas I
trod on it and broke the screen. Ooops. Took it back and got it changed
for a new one no problem, although it was very busy and I think the guy I
asked was inexperienced and rather rushed off his feet (that's why I asked
him - I didn't have any sort of cover for it and 'treading on' isn't covered
under the guarantee...). At the beginning of this month the headphone jack
developed an intermittent fault, giving sound to one ear. Took it into the
shop and was told they'd send it to the manufacturers, then the chap behind
the counter had a brainwave and swapped it under the unwanted Christmas
present scheme thingumy (if you don't like it, take it back within three
months of Christmas and you'll get voucher/money/replacement/one or more of
these can't remember). I was lucky with the first swap, admittedly, but
apart from that the Dixons people seemed quite helpful.
Another time I went in an overheard one of the employees giving her
colleagues in customer services a bollocking down the phone. Someone had
returned something to be repaired under the warranty and it had gone
missing. The employee in the store understandably wanted to give them a
replacement but for some reason the idiot in customer services wouldn't play
ball. The customer was going to return in 5 minutes and essentially be told
that "sorry, we're taking the piss". Didn't stick around to see the end of
it but from what I saw the lady in the shop deserved a medal whilst the git
in customer services wanted shooting.
I suppose it all depends on who you talk to. If you are within your rights
(as the gentleman overcharged for his 3 year warranty was) get the manager
and politely explain. Show him the credit card receipt/proof of
purchase/bank statement and then what you got and he'll be happy to sort it
(extend it to 4 years I presume). If not speak to his boss. Always be polite
and calm - nothing more annoying than some jumped up idiot with an attitude
problem when you've had a long day!
eugh, sorry, that was horribly long
Alpha Accountancy Solutions Ltd
> Another time I went in an overheard one of the employees giving her
> colleagues in customer services a bollocking down the phone. Someone had
> returned something to be repaired under the warranty and it had gone
> missing. The employee in the store understandably wanted to give them a
> replacement but for some reason the idiot in customer services wouldn't
play
> ball. The customer was going to return in 5 minutes and essentially be
told
> that "sorry, we're taking the piss". Didn't stick around to see the end
of
> it but from what I saw the lady in the shop deserved a medal whilst the
git
> in customer services wanted shooting.
>
> I suppose it all depends on who you talk to. If you are within your
rights
> (as the gentleman overcharged for his 3 year warranty was) get the manager
> and politely explain. Show him the credit card receipt/proof of
> purchase/bank statement and then what you got and he'll be happy to sort
it
> (extend it to 4 years I presume). If not speak to his boss. Always be
polite
> and calm - nothing more annoying than some jumped up idiot with an
attitude
> problem when you've had a long day!
Our problem is that the although the guy at Currys in Folkestone tried his
best, in the end he could only tell us to go to Customer Services who do not
appear to reply to any messages other than to say that they have passed the
matter over to Coverplan who are doing absolutely nothing.
When I asked if his area manager could sort something out, I was told that
he didn't have one.
Steve
JackTheHat
:-)
JTH
Mark Thompson <ma...@tomponet.freeserve.co.uk> wrote in message
news:971fo2$n6h$1...@newsg4.svr.pol.co.uk...
Mark Thompson
No, I'm a poor student and felt I'd push my luck a bit rather than throw
away a Ł130 minidisc. It would have been better spent on beer, I think but
hey.
Mark Thompson
> best, in the end he could only tell us to go to Customer Services who do
not
> appear to reply to any messages other than to say that they have passed
the
> matter over to Coverplan who are doing absolutely nothing.
>
> When I asked if his area manager could sort something out, I was told that
> he didn't have one.
See if his Managing Director can sort something:
Trevor Bish-Jones (he's the Managing Director of Currys)
Dixons Group PLC
Dixons House,
Maylands Avenue,
Hemel Hempstead,
Herts.
HP2 7TG.
(that's the groups registered office. Dunno where he works but that'd be my
best guess)
Tap out a letter to him and I'm sure he'll focus the attention of customer
services...
ps I got that off the company corporate website
pps MDs have good secretaries to filter out and bin letters such as the one
you propose to send. If you're feeling a bit cheeky mark it 'personal' and
he'll probably open it himself though that might annoy him if he's been
having a bad day...
Alpha Accountancy Solutions Ltd
> > Our problem is that the although the guy at Currys in Folkestone tried
his
> > best, in the end he could only tell us to go to Customer Services who do
> not
> > appear to reply to any messages other than to say that they have passed
> the
> > matter over to Coverplan who are doing absolutely nothing.
> >
> >
>
>
>
>
(Snip)
I have finally heard from Coverplan today who admit that there has been a
mistake and our phone and additional handset should both be covered. They
are going to talk to the manager at Folkestone on Monday to try and resolve
the situation but it appears that we will be due a replacement system.
Steve
Ian
ones that sold you the goods and the policy. Don't be fobbed off with them
passing you over to Mastercare Coverplan...... Write a letter to the manager
at the store that you bought the product from - insist that the item is
either replaced or repaired and tell them that you expect a written answer
within 14 days or you will take the matter further. Make sure that you keep
copies of all letters and also send them a copy of the insurance policy that
you have and the receipt of the item in question. If you have not had an
answer with 14 days take the matter to either a solicitor, the CAB or your
local trading standards office. If that doesn't work - you could always try
taking the product into the store and refusing to move until THEY contact
Mastercare themselves and get it replaced or repaired. Incidentally I bought
a TV from Currys in Folkestone, something went wrong with it, I contacted
Mastercare and they came out promptly and effected a repair for me.
Good luck, don't give up and stand your ground.
mandi
Alpha Accountancy Solutions Ltd wrote in message
<1vek6.7028$I5.182068@stones>...
Alpha Accountancy Solutions Ltd
Ian <hay...@57linden.freeserve.co.uk> wrote in message
news:97c17e$uq2$1...@news5.svr.pol.co.uk...
> Under the sale of goods act, your contract was with currys. They were the
> ones that sold you the goods and the policy. Don't be fobbed off with them
> passing you over to Mastercare Coverplan>
>
> mandi
>
>
>
I have heard again from Mastercare today - they have agreed that our phone
and additional handset are both covered and have altered the policy
accordingly. They are going to loan us a handset until they can issue
vouchers for the replacement phone - although we will have to pay up front
for a new handset and then recover this via the vouchers. They are also
going to send a gift voucher as a gesture of goodwill to make up for the
inconvenience.
Steve
(Feeling a little happier)
Navan Johnson
J@akarta and anything else the dixons group have their grubby hands on.
they sell overpriced junk. Dixons staff are on commision and will push
this crap at any price. Most electrical appliances are fairly relaible
these days. If they are going to go wrong it will be after 5 years, by
which time the product is usually obsolete/kanckered anway and normally
these coverplans don't cover 5 years +. You are better off putting the
money for Mastercare etc into a bank account, failing that go to an
insurance company or Retra and get one of their own policies which are
normally cheaper.