Credit Note Problem
Charlie
Last August I took some stuff back to B&Q and received a credit note.
Nothing was mentioned to me at the time, but I've now found out that this
credit note was only valid for *that day only*, a total of 1 hour 50 minutes
(before the store closed for that day). This is clearly printed on the
credit note. I have only found this out when I went to pay for some goods
with this credit note last week and they pointed it out to me.
Now, despite the fact this was printed on the receipt, is this unfair? As I
say nothing was said to me at the time. I suppose I should have read it
earlier. If I sue in the SCC would I stand any chance ?
The amount in question is £120 which isn't the end of the world, but its
rather annoying if they can in effect get £120 for nothing.
Filth
news:ZL-cnSW0lZK...@giganews.com...
I'd suggest that you go along to see the manager and be very polite and
courteous when dealing with him. Explain the misunderstanding and that you
weren't made aware of the time limit on the credit note. Keep discussing the
issue and don't lose your rag, the longer you keep him talking the more
likely he is to say yes. He should be nice enough to let you use the credit
note, but if you feel the definitive "no, no fuck off and stop wasting my
time is coming" then you're a crap diplomat. You'll have to work for your
money, it may be best to go in with a £140 item in mind and an extra £20 in
hand. Threats like speaking to watchdog won't get you anywhere, and neither
will threatening to burn the store down. Although if he says "no" it might
relieve some stress...
Lakeuk
paper.
Dave
"Filth" <bill...@hotmail.com> wrote in message
news:baqlta$89i$1...@titan.btinternet.com...
Andy Jones
The manager of the store can authorise it's use. If for any reason he
doesn't want to take the matter up for B&Qs "Customer Service" Dept at
their head office (023 80 256 256). They will definately sort you out. As
'Filth' already said, be calm but insistant. Don't go threatening them with
SCC or Watchdog, you'll just get the run-around.
(DAMHIKIJK)
Charlie
"Andy Jones" <no...@all.thanks> wrote in message
news:baqto4$eds$1...@sparta.btinternet.com...
Thanks for the advice. I'm certainly not the type to start 'demanding my
rights', etc. I was just wondering what the situation is legally in case I
get the brush off from the store manager, as I've already seen someone else
in the store who passed me off.
Snob Hall
>
> Last August I took some stuff back to B&Q and received a credit note.
> Nothing was mentioned to me at the time, but I've now found out that this
> credit note was only valid for *that day only*, a total of 1 hour 50
minutes
>
> The amount in question is £120 which isn't the end of the world, but its
> rather annoying if they can in effect get £120 for nothing.
>
Dear Charlie,
We gave you a credit note, valid for more than an hour; that seems fair to
me. We have to pay wages for 33,000 people, and make a profit, despite our
very low prices. Consequently we have to resort to all sorts of trickery to
maintain a positive cash flow. It's not our fault that you didn't read the
credit note conditions - no matter how unfair they may have been.
You had your hour, and you blew it. so it's hard luck, mate.
Thank you for being a loyal B&Q customer.
Trevor Collingwood
Very Important Person
Snivelling Customer Dept.
B&Q Head Office
Portswood House
1 Hampshire Corporate Park
Chandlers Ford
Eastleigh
Hampshire
SO53 3YX
half_pint
over by big businesses.
I would be demanding my rights, and also pointing out they have a lot
of inflamable material stored on their premises, eg. paint and wood etc,
and asking whether it was wise to store such large quantity in an
unguarded area easily accessable to the general public.
Pointing this out to the manager, area manager etc, chief executive etc
might ensure you are swiftly reimbursed.
Even if you don't get your money back I think you could find they
change their 'returns policy' the next time one of their multi-million
pound warehouses burns down.
Andy Jones
>> Blimey, I am amazed how some people are happy to be walked all
>> over by big businesses.
>> I would be demanding my rights
Demanding huh? Nice attitude. That'll get you a long way.
>> and also pointing out they have a lot
>> of inflamable material stored on their premises, eg. paint and wood
>> etc, and asking whether it was wise to store such large quantity in
>> an unguarded area easily accessable to the general public.
So you'd threaten arson in order to get a refund? A wee bit over the top
don't you thnk? Please try it though. Let us know how you got on, once you
are paroled of course.
>> Pointing this out to the manager, area manager etc, chief executive
>> etc might ensure you are swiftly reimbursed.
But what if it doesn't? You could always kidnap their children I suppose.
>> Even if you don't get your money back I think you could find they
>> change their 'returns policy' the next time one of their
>> multi-million pound warehouses burns down.
grow up
half_pint
"Andy Jones" <no...@all.thanks> wrote in message
> half_pint wrote:
> >> Blimey, I am amazed how some people are happy to be walked all
> >> over by big businesses.
> >> I would be demanding my rights
>
> Demanding huh? Nice attitude. That'll get you a long way.
Yes better to get trampled over.
It appears his meek acceptance of a useless credit note didn't
get him very far.
I am sure that if, I walked out of B&Q with a trolley load of their
overpriced crap, it would not be long before they demanded I
paid for it.
And I just somehow doubt they would accept a credit note which
expired in two hours, allowing them to purchase goods I had on offer.
Or prehaps they would? Afterall its a reasonable offer isn't it?
>
> >> and also pointing out they have a lot
> >> of inflamable material stored on their premises, eg. paint and wood
> >> etc, and asking whether it was wise to store such large quantity in
> >> an unguarded area easily accessable to the general public.
>
> So you'd threaten arson in order to get a refund? A wee bit over the top
> don't you thnk? Please try it though. Let us know how you got on, once you
> are paroled of course.
>
I would never threaten anyone with arson, apart from anything else its
(probably) illegal.. I am not a lawyer.
However you do appear to be suggesting I try arson or the threat of arson
as a solution "please try it", which is a rather foolish thing to suggest in
a public newsgroup.
> >> Pointing this out to the manager, area manager etc, chief executive
> >> etc might ensure you are swiftly reimbursed.
>
> But what if it doesn't? You could always kidnap their children I suppose.
Don't be silly. Presumably one would demand a credit note with a 2 hour
expiry date as ransom?
>
> >> Even if you don't get your money back I think you could find they
> >> change their 'returns policy' the next time one of their
> >> multi-million pound warehouses burns down.
>
> grow up
I have grown up.
You appear to misunderstood my post and in doing so possibly incited a
crime.
B&Q clearly have had two excellent oppertunities to resolve the issue but
they have chose not to do so.
Why should one have to grovel and beg to the wrong dooer?
If B&Q resort to dirty tricks play em at their own game.
After all one of their warehouse will probably burn down eventually and
if that encourages them to behave in a reasonable way to their customers
in the future I don't have a problem with that.
If I were to make a theat to B&Q it would be to leaflet their customers
at their busiest period, informing the latter of B&Q's appauling attitude
to their customers.
When people started walking away I think you would find it was (quite
rightly)
the manager who would be doing the grovelling, as opposed to the injured
party.
Your spineless and groveling attitude is what encourages such unscruplous
business practices.
You are not a B&Q manager by any chance?
If you enjoy being ripped off prehaps I can sell you some goods via
ebay?
Of course if you are unhappy I will be more than happy to exchange the
goods for a credit note.
Is there anything in particular you had in mind, I can assure you whatever
you want you will not be left without a credit note.
Come on then son, put your money where your big clever mouth is.
Half_pint (two_wit).
Andy Jones
>> "Andy Jones" <no...@all.thanks> wrote in message
>> news:bare7u$9nk$1...@hercules.btinternet.com...
>>> half_pint wrote:
>>>>> I would be demanding my rights
>>> Demanding huh? Nice attitude. That'll get you a long way.
>> Yes better to get trampled over.
>> overpriced crap, it would not be long before they demanded I
>> paid for it.
>> And I just somehow doubt they would accept a credit note which
>> expired in two hours, allowing them to purchase goods I had on offer.
>> Or prehaps they would? Afterall its a reasonable offer isn't it?
Nope
>>>>> and also pointing out they have a lot
>>>>> of inflamable material stored on their premises, eg. paint and
>>>>> wood etc, and asking whether it was wise to store such large
>>>>> quantity in an unguarded area easily accessable to the general
>>>>> public.
>>>
>>> So you'd threaten arson in order to get a refund? A wee bit over
>>> the top don't you thnk? Please try it though. Let us know how you
>>> got on, once you are paroled of course.
>>>
>> I would never threaten anyone with arson, apart from anything else
>> its (probably) illegal.. I am not a lawyer.
>> However you do appear to be suggesting I try arson or the threat of
>> arson as a solution "please try it", which is a rather foolish thing
>> to suggest in a public newsgroup.
So what was it about you "pointing out they have a lot of inflamable
material" that would encourage them to have you "swiftly reimbursed".
Was that not an implied threat?
>>>>> Pointing this out to the manager, area manager etc, chief
>>>>> executive etc might ensure you are swiftly reimbursed.
>>>
>>> But what if it doesn't? You could always kidnap their children I
>>> suppose.
>> Don't be silly. Presumably one would demand a credit note with a 2
>> hour expiry date as ransom?
>>>
>>>>> Even if you don't get your money back I think you could find they
>>>>> change their 'returns policy' the next time one of their
>>>>> multi-million pound warehouses burns down.
>>>
>> You appear to misunderstood my post and in doing so possibly incited
>> a crime.
>> B&Q clearly have had two excellent oppertunities to resolve the
>> issue but they have chose not to do so.
>> Why should one have to grovel and beg to the wrong dooer?
How is the retailer the wrongdoer? The OP would have gotten a full refund if
he had his receipt for the goods he purchased. No receipt, no refund. He can
exchange the goods for something else if he wants but he can't have his
money back wthout proof of purchase. This seems more than resonable to me
and is more than the law requires afaia.
>> If B&Q resort to dirty tricks play em at their own game.
If they do. Seems to me they don't though.
>> If I were to make a theat to B&Q it would be to leaflet their
>> customers
>> at their busiest period,
I doubt they would allow you to do that on their property. If not you'd have
to do it outside their car park. I can't imagine anyone taking much notice
of you there though.
>> informing the latter of B&Q's appauling
>> attitude to their customers.
>> When people started walking away I think you would find it was (quite
>> rightly)
>> the manager who would be doing the grovelling, as opposed to the
>> injured party.
Dream on. Wouldn't happen.
>> Your spineless and groveling attitude is what encourages such
>> unscruplous business practices.
Spineless? Grovelling? unscruplous business practices?
Where?
>> You are not a B&Q manager by any chance?
Correct. I am not a B&Q manager.
>>sPoNiX<<
<not-fo...@ahjg.co.uk> wrote:
>A principal question is what were their terms of sale. If there was a
>policy to which your attention was drawn that returns would only qualify
>for a same-day credit note, then you got what you deserved. But if that
>was not their policy then IMO the note you received was improper and you
>are not bound by it because you failed to notice its details at the time.
Same thing has happened to me.
Took some *faulty* stuff back and they gave me a credit note valid
*for that day only*.
However, took some *unused* stuff back and they gave me a cash refund!
sPoNiX
Dave Mayall
>
> "half_pint" <esboella.s...@yahoo.com> wrote in message
> news:3ed17...@news1.vip.uk.com...
> >
> > "Andy Jones" <no...@all.thanks> wrote in message
> > news:bare7u$9nk$1...@hercules.btinternet.com...
> > > half_pint wrote:
> > > >> Blimey, I am amazed how some people are happy to be walked all
> > > >> over by big businesses.
> > > >> I would be demanding my rights
>
Once they stop being so bloody meek that is!
Andy Jones
Would you give folks a cash refund without a receipt? Neither do they.
Presumably you had a receipt for the unused goods, right?