Innocent mistake in booking flight with Ryan air
Fredxx
mistake was an addiciton letter in their surname, an xample would be Smisth
rather than Smith. The mistake is an obvious one, once of course you see
it.
Ryan Air will charge �100 to remove the offending letter!
The ticket was paid using a credit card.
I've checked and it seems that Distance Selling Rights don't apply to
airling tickets :-(
Any helpful suggestions would be gratefully received.
steve robinson
Dont travel by ryan air they are reknown for bieng bastards
Fredxx
I don't particularly like them either. However my opinion would help in
this instance.
Alex Heney
There won't be any, because there is nothing helpful that can be said.
Just make sure she is very much more careful in future - an expensive
lesson.
Too late now, but if she hadn't asked them to change the name, there
is a very good chance she would have got away with it at the check in
desk.
--
Alex Heney, Global Villager
So simple, a child could do it. (Child sold separately)
To reply by email, my address is alexATheneyDOTplusDOTcom
R. Mark Clayton
"Alex Heney" <m...@privacy.net> wrote in message
news:bou455plkv87bbjg1...@4ax.com...
> On Mon, 6 Jul 2009 22:01:09 +0100, "Fredxx" <fre...@spam.com> wrote:
>
>>A friend made a mistake with their name in booking their ticket. The
>>mistake was an addiciton letter in their surname, an xample would be
>>Smisth
>>rather than Smith. The mistake is an obvious one, once of course you see
>>it.
>>
>>Ryan Air will charge �100 to remove the offending letter!
>>
>>The ticket was paid using a credit card.
>>
>>I've checked and it seems that Distance Selling Rights don't apply to
>>airling tickets :-(
>>
>>Any helpful suggestions would be gratefully received.
>>
>
> There won't be any, because there is nothing helpful that can be said.
>
> Just make sure she is very much more careful in future - an expensive
> lesson.
>
> Too late now, but if she hadn't asked them to change the name, there
> is a very good chance she would have got away with it at the check in
> desk.
Or perhaps been asked to pay �200 to correct a typing error at the gate or
just refused boarding without a refund
The standards of customer service on Ryan are are well known.
nightjar
nightjar
Security rules are that the name on the ticket must match the name on the
passport, or you don't get aboard. On one occasion BA did transpose my first
and last names, but, as it was their fault, they reissued the ticket without
charge. Had it been mine, they too would have charged to make the change.
Colin Bignell
Ian
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be Smisth
> rather than Smith. The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge £100 to remove the offending letter!
Are you sure? I made a group booking with Ryanair earlier this year
and made a single letter mistake in one name. When I realised I rang
up their customer services people who were very happy to change it for
me without quibble or charge.
If you haven't already done so, give them a call and ask. You might be
pleasantly surprised.
Ian
Fredxx
Many thanks.
My friend did and discovered the charge, I'll suggest they try again and
hopefully they may be able to talk to a more amenable soul.
Joe Lee
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be
> Smisth rather than Smith. The mistake is an obvious one, once of
> course you see it.
>
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.
Well the theory is that the charge aised should be the actual cost incurred
in remedying the mistake & should not include a penalty charge or contribute
further to the profit msrgin on the sale of the ticket.
Begin by asking them to provide a breakdown of their costs - which just
happen to come to the nice round sum of exactly �100 !!
--
joe Lee
MM
Yeah, they seem to be developing into a really strange organisation.
All that hassle to save a few quid, well, it isn't worth it any more.
Apparently, the Irish geezer who runs the company is looking at
ordering planes with bar stools instead of seats so that he can cram
yet more cattle on to each flight.
http://www.telegraph.co.uk/travel/travelnews/5753477/Ryanair-to-make-passengers-stand.html
MM
Bruce
Always avoid Ryanair.
Next question?
Norman Wells
>
> Always avoid Ryanair.
>
> Next question?
Yes. How else can I fly to the Med from Stansted for �20?
Bruce
It would be nice if you could, but Ryanair are well known for loading
their advertised prices with expensive non-optional extras to make the
total cost far greater than their invitingly low headline prices.
Obviously, I am surprised you weren't aware of that already. Perhaps
you are just easily misled.
Keith Wilby
news:ugG4m.38320$K41....@newsfe08.ams2...
Flap your arms rapidly.
Adrian
they were saying:
>> Always avoid Ryanair.
>>
>> Next question?
> Yes. How else can I fly to the Med from Stansted for £20?
Not on Ryanair, that's for sure.
Unless, of course, you're ignoring the various taxes and charges which
you'll have to pay on top of the £20 "fare".
Norman Wells
Well, that just shows your ignorance.
Yesterday, I booked myself a flight to Reus in Spain with Ryanair for �10
including taxes. Admittedly, I had to pay an extra �5 debit card fee for
the privilege of paying for it, but the total price was �15 and there will
be nothing more to pay.
Obviously, I am surprised you weren't aware of this already. Perhaps you
easily mislead yourself?
Norman Wells
> "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
> like they were saying:
>
>>> Always avoid Ryanair.
>>>
>>> Next question?
>
>> Yes. How else can I fly to the Med from Stansted for £20?
>
> Not on Ryanair, that's for sure.
Strange how I booked just that yesterday then, and with £5 to spare.
> Unless, of course, you're ignoring the various taxes and charges which
> you'll have to pay on top of the £20 "fare".
I think you're a victim of your own propaganda.
Do you always believe everything you tell yourself?
Rob
|| Adrian wrote:
||| "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
||| like they were saying:
|||
||||| Always avoid Ryanair.
|||||
||||| Next question?
|||
|||| Yes. How else can I fly to the Med from Stansted for £20?
|||
||| Not on Ryanair, that's for sure.
||
|| Strange how I booked just that yesterday then, and with £5 to spare.
How did you manage that, given that even on a zero fare the taxes/fees come
to �29.27?
Is their site broken?
--
Rob
Norman Wells
Nope.
Ryanair have any number of different prices, some of which are special
offers free of additional taxes and charges. It's just a matter of finding
the ones that are.
RobertL
Change your name by deed poll to match the name on the ticket. You
can do it yourself for nothing, or you can get a formal looking bit of
paper for £10 from here:
http://www.thelegaldeedpollservice.org.uk/page16.htm
Robert
Adrian
they were saying:
>>>>>> Yes. How else can I fly to the Med from Stansted for £20?
>>>>> Not on Ryanair, that's for sure.
>>>> Strange how I booked just that yesterday then, and with £5 to spare.
>> How did you manage that, given that even on a zero fare the taxes/fees
>> come to £29.27?
>> Is their site broken?
> Nope.
>
> Ryanair have any number of different prices, some of which are special
> offers free of additional taxes and charges. It's just a matter of
> finding the ones that are.
So they're actually making a loss on those flights, are they? After all,
they have to pay those taxes and charges to the government and the
airports, no matter what the fare they charge is.
Sorry, I don't believe you.
Norman Wells
Then all you have to do is get a new passport in your new name for just �72,
and you've saved yourself �18!
Well worth it.
Norman Wells
Then all you have to do is get a new passport in your new name for just �72
plus the cost of the photos, and you've saved yourself, er, virtually
nothing!
Well worth it.
AlanG
wrote:
http://www.worldculturepictorial.com/images/content/balloon_lawn_chair_flight.bmp
Ian
> "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
> they were saying:
> > Ryanair have any number of different prices, some of which are special
> > offers free of additional taxes and charges. It's just a matter of
> > finding the ones that are.
>
> So they're actually making a loss on those flights, are they? After all,
> they have to pay those taxes and charges to the government and the
> airports, no matter what the fare they charge is.
>
> Sorry, I don't believe you.
It's true. They regularly do sales with tickets at - say - £1
including taxes and charges. Last year I flew Stansted - Hahn for £6:
£1 ticket + £5 credit card fee.
They are very good at hiding this, though. You may get a list of
flight and see fares at 99p and £1 - there is nothing at that stage to
point out that the 99p fares have taxes and charges on top and the £1
ones do not.
Making a loss? Well, the Ryanair business model is to make money out
of more than the fare. By the time you've bought food, drink,
scratchcards, phone cards and so on on board, and desperate local
authorities have paid them per passenger landed, they clearly think
that losing a bit on the fare is worthwhile. And what fun it is to
prove them wrong.
Ian
Ste
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be Smisth
> rather than Smith. The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge £100 to remove the offending letter!
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.
It's reasonable for them to make some charge for the correction, but I
can't see £100 being justified on any basis.
Bruce
>Bruce wrote:
>> "Norman Wells" <no-...@myarl.co.uk> wrote:
>>> Bruce wrote:
>>>>
>>>> Always avoid Ryanair.
>>>>
>>>> Next question?
>>>
>>> Yes. How else can I fly to the Med from Stansted for �20?
>>
>>
>> It would be nice if you could, but Ryanair are well known for loading
>> their advertised prices with expensive non-optional extras to make the
>> total cost far greater than their invitingly low headline prices.
>>
>> Obviously, I am surprised you weren't aware of that already. Perhaps
>> you are just easily misled.
>
>Well, that just shows your ignorance.
No, it demonstrates long experience with Ryanair, with whom I have made
over twenty separate trips, in each case ending up paying vastly more
than the headline price in their adverts (in whatever medium).
As a result, I now avoid Ryanair wherever practicable.
Norman Wells
Then prepare to revise your view.
Look at the Ryanair site now and tell me the price of a flight to Reus
from Stansted on, let us say, 13 October 2009.
Adrian
they were saying:
>> So they're actually making a loss on those flights, are they? After
>> all, they have to pay those taxes and charges to the government and the
>> airports, no matter what the fare they charge is.
>>
>> Sorry, I don't believe you.
> Then prepare to revise your view.
One of us is going to have to...
> Look at the Ryanair site now and tell me the price of a flight to Reus
> from Stansted on, let us say, 13 October 2009.
£10 fare
£5 web check-in
£16.38 taxes & fees
£10 credit card payment fee (unless you want to use a Visa Electron card)
Blah
Going Out (Web Fare)
1 Adult @ 10.00 GBP 10.00 GBP
Taxes/Fees details 0.00 GBP
1 x (Free Web Check in) 0.00 GBP
Total Cost of Flight 10.00 GBP
Norman Wells
Then you don't fly to the Med for under �20 as I do.
Your loss.
Norman Wells
Then you haven't put in the right dates or airports.
Do it again.
Adrian
they were saying:
>>> Look at the Ryanair site now and tell me the price of a flight to Reus
>>> from Stansted on, let us say, 13 October 2009.
>> £10 fare
>> £5 web check-in
>> £16.38 taxes & fees
>> £10 credit card payment fee (unless you want to use a Visa Electron
>> card)
> Then you haven't put in the right dates or airports.
13th October, Stansted to Reus. There's only one flight that day.
Blah
And I got the £10 price, posted above.
Ryanair obv doesn't like you!
Adrian
saying:
>>>>> Look at the Ryanair site now and tell me the price of a flight to
>>>>> Reus from Stansted on, let us say, 13 October 2009.
>>>> £10 fare
>>>> £5 web check-in
>>>> £16.38 taxes & fees
>>>> £10 credit card payment fee (unless you want to use a Visa Electron
>>>> card)
>>> Then you haven't put in the right dates or airports.
>> 13th October, Stansted to Reus. There's only one flight that day.
> And I got the £10 price, posted above.
And the (non-Visa Electron) £10 payment fee is also waived?
> Ryanair obv doesn't like you!
The feeling is mutual.
Bruce
Not a loss at all, because escaping the sheer stress/unpleasantness of
Ryanair and their hostile staff is well worth paying a little extra for.
There are plenty of low cost airlines flying to "the Med", whatever you
may mean by such an ill-defined term. I have flown regularly to the Med
and elsewhere for over 40 years with many different airlines, and not
one of them is remotely as unpleasant to fly with as Ryanair.
But there will always be a market for the cheapest price, no matter how
nasty the experience. It's just a market I choose to avoid, because
quite frankly I don't have a lot of respect for its customers.
Richard Bird
"Bruce" <n...@nospam.net> wrote in message
news:dc2755539dlg3uv6j...@4ax.com...
"wives" that shop at asda
AlanG
hundred quid on the train to get to stanstead.
Fifty quid by bus
Bruce
>
>OH like the fat shaven headed tatood oik's and their fat gobby tatood
>"wives" that shop at asda
That's them! ;-)
Perhaps they should rename the airline ChavAir.
Gareth
Fredxx wrote:
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be Smisth
> rather than Smith. The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge �100 to remove the offending letter!
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
How much would another ticket cost, i.e. would it be cheaper to just bin
the 1st ticket and buy another one?
I'm assuming of course that they can't charge you a penalty for not
turning up!
Gareth.
Norman Wells
No. But you can reduce it to £5 if you use a debit card rather than a
credit card.
So, total cost £15, £20 if you insist on credit.
Go on, admit you're wrong. You know you want to.
>> Ryanair obv doesn't like you!
>
> The feeling is mutual.
They will still take me to the Med for £15. And back for the same price.
If you want to pay more somewhere else, feel free.
Bruce
>Adrian wrote:
>>
>> And the (non-Visa Electron) �10 payment fee is also waived?
>
>No. But you can reduce it to �5 if you use a debit card rather than a
>credit card.
So it's �10 extra with a credit card, or �5 extra with a debit card.
They don't accept PayPal, cash or cheques, so however you choose to pay,
you get charged extra? It's madness.
But not quite as mad as charging �100 to correct a single, very tiny
mistake with one name on the booking ...
Ryanair is a disgusting airline, and it is welcome to its undiscerning
customers.
S
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be Smisth
> rather than Smith. The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge £100 to remove the offending letter!
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
Your friend should change his name to Smisth and get a passport in his
new name. It will be cheaper.
Adrian
they were saying:
>>>>>> £10 fare
>>>>>> £5 web check-in
>>>>>> £16.38 taxes & fees
>>>>>> £10 credit card payment fee (unless you want to use a Visa Electron
>>>>>> card)
>>>>> Then you haven't put in the right dates or airports.
>>>> 13th October, Stansted to Reus. There's only one flight that day.
>>> And I got the £10 price, posted above.
>> And the (non-Visa Electron) £10 payment fee is also waived?
> No.
So that's £20.
Except I got £40+.
> But you can reduce it to £5 if you use a debit card rather than a
> credit card.
No, you can't. I checked through all the payment options. All £10 except
Electron, which was free. Probably because they know damn well that
nobody has an Electron card, and it means they can claim that it's an
optional extra instead of a compulsory.
S
I have been on a few of these flights for £5 or £10, these prices
include taxes and other charges. They do exist. If you don't check
luggage, pay by Maestro, check in online and don't buy any overpriced
food or drink on board, then Ryanair will make a loss on these
flights. It is a very satisfying feeling.
S
Sorry, I meant Visa Electron, not Maestro.
Norman Wells
> "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
> like they were saying:
> So that's £20.
>
> Except I got £40+.
>
>> But you can reduce it to £5 if you use a debit card rather than a
>> credit card.
>
> No, you can't. I checked through all the payment options. All £10
> except Electron, which was free. Probably because they know damn well
> that nobody has an Electron card, and it means they can claim that
> it's an optional extra instead of a compulsory.
Then you clearly don't know your arse from your elbow, and can't use a
computer.
Whatever you want to believe about Ryanair, I booked a flight to Reus from
Stansted yesterday for £15 all in, and a return at the same price, and those
prices are still available today. The flight price is £10, with a £5
supplement to cover paying by debit card.
If you want to be sniffy about it, that's fine by me, but don't call me a
liar when you don't know what you're talking about.
Anyone else is perfectly free to check the prices for themselves. Just go
the Ryanair website http://www.ryanair.com and enter London Stansted to Reus
on 13 October 2009.
Norman Wells
It's two hours. It's on time. It's �15. Who cares?
Except snobs of course.
Adrian
they were saying:
> Whatever you want to believe about Ryanair, I booked a flight to Reus
> from Stansted yesterday for £15 all in, and a return at the same price,
> and those prices are still available today. The flight price is £10,
> with a £5 supplement to cover paying by debit card.
>
> If you want to be sniffy about it, that's fine by me, but don't call me
> a liar when you don't know what you're talking about.
I can only go by what Ryanair's site offered when I looked earlier.
£40-odd, including the tenner for booking on any payment method but
Electron. Including Ryanair's own branded credit cards (listed
separately), including Maestro or Visa Debit.
> Anyone else is perfectly free to check the prices for themselves. Just
> go the Ryanair website http://www.ryanair.com and enter London Stansted
> to Reus on 13 October 2009.
As I did earlier, and copied the prices I quoted straight into my post.
Adrian
they were saying:
> It's two hours. It's on time. It's £15. Who cares?
Last time I flew Sleazyjet, it was ten hours from Schiphol to Luton due
to a technical problem. No spare plane, no information.
Alex Heney
wrote:
>Fredxx wrote:
>> A friend made a mistake with their name in booking their ticket. The
>> mistake was an addiciton letter in their surname, an xample would be
>> Smisth rather than Smith. The mistake is an obvious one, once of
>> course you see it.
>>
>> Ryan Air will charge �100 to remove the offending letter!
>>
>> The ticket was paid using a credit card.
>>
>> I've checked and it seems that Distance Selling Rights don't apply to
>> airling tickets :-(
>>
>> Any helpful suggestions would be gratefully received.
>
>Well the theory is that the charge aised should be the actual cost incurred
>in remedying the mistake & should not include a penalty charge or contribute
>further to the profit msrgin on the sale of the ticket.
>
What "theory" might that be?
>Begin by asking them to provide a breakdown of their costs - which just
>happen to come to the nice round sum of exactly �100 !!
They have no reason to give the OP any breakdown at all.
That is the charge they make for a change of details.
--
Alex Heney, Global Villager
If only women came with pulldown menus and online help.
To reply by email, my address is alexATheneyDOTplusDOTcom
Alex Heney
>"Norman Wells" <no-...@myarl.co.uk> wrote:
>>Bruce wrote:
>>>
>>> Always avoid Ryanair.
>>>
>>> Next question?
>>
>>Yes. How else can I fly to the Med from Stansted for �20?
>
>
>It would be nice if you could, but Ryanair are well known for loading
>their advertised prices with expensive non-optional extras to make the
>total cost far greater than their invitingly low headline prices.
>
>Obviously, I am surprised you weren't aware of that already. Perhaps
>you are just easily misled.
>
Those who believe what you wrote are the "easily mislead". They may be
"well known" for it, but it isn't true.
The only non-optional charge they add is the one for using a card to
ay (even that is theoretically optional, but how many people have an
electron card?).
All the other charges they add are ones that many people can (and do)
manage without, depending on the purpose of the flight.
--
Alex Heney, Global Villager
I'd explain it to you, but your brain would explode.
Clot
Alex Heney
>"Norman Wells" <no-...@myarl.co.uk> wrote:
>
>>Bruce wrote:
>>>
>>> No, it demonstrates long experience with Ryanair, with whom I have
>>> made over twenty separate trips, in each case ending up paying vastly
>>> more than the headline price in their adverts (in whatever medium).
>>>
>>> As a result, I now avoid Ryanair wherever practicable.
>>
>>Then you don't fly to the Med for under �20 as I do.
>>
>>Your loss.
>
>
>Not a loss at all, because escaping the sheer stress/unpleasantness of
>Ryanair and their hostile staff is well worth paying a little extra for.
>
>There are plenty of low cost airlines flying to "the Med", whatever you
>may mean by such an ill-defined term. I have flown regularly to the Med
>and elsewhere for over 40 years with many different airlines, and not
>one of them is remotely as unpleasant to fly with as Ryanair.
In which case, you have either been ludicrously lucky, or all your
"many different airlines" have been top end luxury ones.
>
>But there will always be a market for the cheapest price, no matter how
>nasty the experience. It's just a market I choose to avoid, because
>quite frankly I don't have a lot of respect for its customers.
I might have guessed sheer snobbery was at the heart of your comments.
--
Alex Heney, Global Villager
The best cure for insomnia is to get a lot of sleep.
Fredxx
"Fredxx" <fre...@spam.com> wrote in message
news:h2tov6$1eh$1...@news.eternal-september.org...
>A friend made a mistake with their name in booking their ticket. The
>mistake was an addiciton letter in their surname, an xample would be Smisth
>rather than Smith. The mistake is an obvious one, once of course you see
>it.
>
> Ryan Air will charge �100 to remove the offending letter!
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.
>
>
To all those who replied, many thanks.
My friend phone Ryan Air today and this time they agreed to make good the
mistake without charge and re-send an email to them with the changed deals.
Perhaps Ryan Air read these newsgroups and thought they'd change their
position, who knows!
Alex Heney
>"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
>they were saying:
>
>>> Always avoid Ryanair.
>>>
>>> Next question?
>
>> Yes. How else can I fly to the Med from Stansted for �20?
>
>Not on Ryanair, that's for sure.
>
Can you think of a reason for that false statement?
>Unless, of course, you're ignoring the various taxes and charges which
>you'll have to pay on top of the �20 "fare".
Why do you think you will "have" to pay them?
Mr X
"Alex Heney" <m...@privacy.net> wrote in message
news:kne755h6bq93dmjsk...@4ax.com...
> The only non-optional charge they add is the one for using a card to
> ay (even that is theoretically optional, but how many people have an
> electron card?).
>
student they gave me a full Visa card. I expect they would give you an
electron if you asked. It is a fairly useless card as it isn't accepted very
widely.
Alex Heney
>"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
>they were saying:
>
>>>>>>> Yes. How else can I fly to the Med from Stansted for £20?
>
>>>>>> Not on Ryanair, that's for sure.
>
>>>>> Strange how I booked just that yesterday then, and with £5 to spare.
>
>>> How did you manage that, given that even on a zero fare the taxes/fees
>>> come to �29.27?
>>> Is their site broken?
>
>> Nope.
>>
>> Ryanair have any number of different prices, some of which are special
>> offers free of additional taxes and charges. It's just a matter of
>> finding the ones that are.
>
>So they're actually making a loss on those flights, are they?
They will have charged differing amounts at different times before the
flight takes off.
Some of the fares will be less than the marginal cost, but are still
better than flying with empty seats.
> After all,
>they have to pay those taxes and charges to the government and the
>airports, no matter what the fare they charge is.
>
>Sorry, I don't believe you.
Well then you are an idiot. Ryanair *frequently* have such fares.
Why on earth should he be lying?
When we flew from Bristol to Bergamo last September (for a holiday in
the lakes and the Dolomite mountains), our outward flights were �1
including taxes, plus �5 for paying by non-electron, and �20 for a
hold bag - total �26 each.
The return flights were rather more expensive, working out at �81
each, but that was because of the day we wanted to return. A day later
would have been about the same price as the outward flights.
--
Alex Heney, Global Villager
I doubt, therefore I might be
Alex Heney
>"Norman Wells" <no-...@myarl.co.uk> wrote:
>>Adrian wrote:
>>>
>>> And the (non-Visa Electron) �10 payment fee is also waived?
>>
>>No. But you can reduce it to �5 if you use a debit card rather than a
>>credit card.
>
>
>So it's �10 extra with a credit card, or �5 extra with a debit card.
>
>They don't accept PayPal, cash or cheques, so however you choose to pay,
>you get charged extra? It's madness.
>
Unless you have an Electron card. That is the only form of payment
which attracts no surcharge.
>But not quite as mad as charging �100 to correct a single, very tiny
>mistake with one name on the booking ...
>
>Ryanair is a disgusting airline, and it is welcome to its undiscerning
>customers.
They actually have quite discerning customers.
Your view that they are a "disgusting" airline is a purely subjective
and highly snobbish view, which says a lot more about you than it does
about them.
--
Alex Heney, Global Villager
Which way to Castle Anthrax?
Bruce
>
>I might have guessed sheer snobbery was at the heart of your comments.
Some of us have standards. Those who don't, call us snobs.
Bruce
>
>Anyone else is perfectly free to check the prices for themselves. Just go
>the Ryanair website http://www.ryanair.com and enter London Stansted to Reus
>on 13 October 2009.
Yes, you are right. What date for the �10 return leg?
Alex Heney
>"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
>they were saying:
>
>>>>>>> �10 fare
>>>>>>> �5 web check-in
>>>>>>> �16.38 taxes & fees
>>>>>>> �10 credit card payment fee (unless you want to use a Visa Electron
>>>>>>> card)
>
>>>>>> Then you haven't put in the right dates or airports.
>
>>>>> 13th October, Stansted to Reus. There's only one flight that day.
>
>>>> And I got the �10 price, posted above.
>
>>> And the (non-Visa Electron) �10 payment fee is also waived?
>
>> No.
>
>So that's �20.
>
>Except I got �40+.
I got �20.
>
>> But you can reduce it to �5 if you use a debit card rather than a
>> credit card.
>
>No, you can't. I checked through all the payment options.
No you didn't.
The fee for a debit card payment is �5. If you didn't find that, then
you did NOT check through all the options.
In fact it is �5 for a credit card too.
<http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES&view=email>
> All �10 except
>Electron, which was free. Probably because they know damn well that
>nobody has an Electron card, and it means they can claim that it's an
>optional extra instead of a compulsory.
Nope. I just went all the way through to the payment screen.
It showed there a total payment of �10 until I selected a payment
type. Anything other than Electron, the total payment changed to �15
(i.e. a �5 fee for credit card usage.)
Are you sure you weren't choosing a return flight (which incurs two
fees, as they consider each flight and each passenger to be a separate
transaction).
You have double the total of anybody else, so that seems likely.
--
Alex Heney, Global Villager
Always proofread carefully to see if you any words out.
Alex Heney
>
>Fredxx wrote:
>> A friend made a mistake with their name in booking their ticket. The
>> mistake was an addiciton letter in their surname, an xample would be Smisth
>> rather than Smith. The mistake is an obvious one, once of course you see
>> it.
>>
>> Ryan Air will charge �100 to remove the offending letter!
>>
>> The ticket was paid using a credit card.
>>
>> I've checked and it seems that Distance Selling Rights don't apply to
>> airling tickets :-(
>>
>
>How much would another ticket cost, i.e. would it be cheaper to just bin
>the 1st ticket and buy another one?
>
Usually, yes.
>I'm assuming of course that they can't charge you a penalty for not
>turning up!
>
No, they don't (probably because they couldn't legally do so).
In fact if you cancel the already booked flight, you will get back the
taxes paid (if any), less an admin fee.
--
Alex Heney, Global Villager
Matrimony isn't a word, it's a sentence.
Colum Mylod
here>.me.uk> wrote:
>
>"Fredxx" <fre...@spam.com> wrote in message
>news:h2tov6$1eh$1...@news.eternal-september.org...
>>A friend made a mistake with their name in booking their ticket. The
>>mistake was an addiciton letter in their surname, an xample would be Smisth
>>rather than Smith. The mistake is an obvious one, once of course you see
>>it.
>>
>> Ryan Air will charge �100 to remove the offending letter!
...
>Security rules are that the name on the ticket must match the name on the
>passport, or you don't get aboard. On one occasion BA did transpose my first
>and last names, but, as it was their fault, they reissued the ticket without
>charge. Had it been mine, they too would have charged to make the change.
OTOH I made a late-night mistake with the data for online checkin, and
tried to fix it by rerunning the checkin. Too late, "you have already
checked in". I had the image for the boarding pass so mspaint fixed it
for me. No-one blinked at the gate. Correct bar code, all details
matched the passport.
I would fix Ssmih to Smith and blame their web site!
--
Old anti-spam address cmylod at despammed dot com appears broke
So back to cmylod at bigfoot dot com
Norman Wells
And you're wrong because you're obviously incompetent or want to lie in
order to deceive.
I've just looked again and the £10 price is still there. No additional
taxes, check-in fees or anything except a charge depending on your payment
method. It's £10 extra if you want to pay by credit card, £5 if you pay by
debit card. Fact.
You can fly to Reus from Stansted on 13 October 2009 for just £15 all in.
Fact.
Stuart B
>
>"Fredxx" <fre...@spam.com> wrote in message
>news:h2tov6$1eh$1...@news.eternal-september.org...
>>A friend made a mistake with their name in booking their ticket. The
>>mistake was an addiciton letter in their surname, an xample would be Smisth
>>rather than Smith. The mistake is an obvious one, once of course you see
>>it.
>>
>> Ryan Air will charge �100 to remove the offending letter!
>>
>> The ticket was paid using a credit card.
>>
>> I've checked and it seems that Distance Selling Rights don't apply to
>> airling tickets :-(
>>
>> Any helpful suggestions would be gratefully received.
>>
>>
>
>To all those who replied, many thanks.
>
>My friend phone Ryan Air today and this time they agreed to make good the
>mistake without charge and re-send an email to them with the changed deals.
And so they friggin' should .
--
Any posting using my name and/or e-mail address
but other than by newsindividual.net is not being posted by me and should be disregarded .
Remove NOSPAM to reply by e-mail
Mike Ross
>On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
>wrote:
>>Begin by asking them to provide a breakdown of their costs - which just
>>happen to come to the nice round sum of exactly �100 !!
>
>They have no reason to give the OP any breakdown at all.
>
>That is the charge they make for a change of details.
Unfair terms in consumer contracts would seem a good place to start. Correcting
a single-character typo which *might* cause a problem when boarding, and which
has ZERO revenue implications for the airline... charging �100 for that is just
preposterous, it's a pure 'gotcha' term, hahaha, you screwed up so we can screw
you, we can get �100 for doing basically nothing.
Mike
--
http://www.corestore.org
'As I walk along these shores
I am the history within'
Joe Lee
> On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
> wrote:
>
>> Fredxx wrote:
>>> A friend made a mistake with their name in booking their ticket.
>>> The mistake was an addiciton letter in their surname, an xample
>>> would be Smisth rather than Smith. The mistake is an obvious one,
>>> once of course you see it.
>>>
>>> Ryan Air will charge �100 to remove the offending letter!
>>>
>>> The ticket was paid using a credit card.
>>>
>>> I've checked and it seems that Distance Selling Rights don't apply
>>> to airling tickets :-(
>>>
>>> Any helpful suggestions would be gratefully received.
>>
>> Well the theory is that the charge aised should be the actual cost
>> incurred in remedying the mistake & should not include a penalty
>> charge or contribute further to the profit msrgin on the sale of the
>> ticket.
>>
>
> What "theory" might that be?
The "Unfair Terms in Consumer Contracts Regulations 1999." I'm a little
surprised that you haven't heard of them.
>
>> Begin by asking them to provide a breakdown of their costs - which
>> just happen to come to the nice round sum of exactly �100 !!
>
> They have no reason to give the OP any breakdown at all.
I fully recognise they would prefer not to - for rather obvious reasons.
> That is the charge they make for a change of details.
Congratulations if you worked that out on your own!
--
Joe Lee
Adrian
they were saying:
>>> Anyone else is perfectly free to check the prices for themselves. Just
>>> go the Ryanair website http://www.ryanair.com and enter London
>>> Stansted to Reus on 13 October 2009.
>> As I did earlier, and copied the prices I quoted straight into my post.
> And you're wrong because you're obviously incompetent or want to lie in
> order to deceive.
Excuse me for the fact that I gave the price Ryanair's website gave me.
> You can fly to Reus from Stansted on 13 October 2009 for just £15 all
> in. Fact.
YOU might be able to. I can't, it would seem.
You're being very protective of your favourite airline. No relationship
other than as a satisfied customer, I take it?
johannes
Alex Heney wrote:
>
> On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
> wrote:
>
> >Fredxx wrote:
> >> A friend made a mistake with their name in booking their ticket. The
> >> mistake was an addiciton letter in their surname, an xample would be
> >> Smisth rather than Smith. The mistake is an obvious one, once of
> >> course you see it.
> >>
> >> Ryan Air will charge �100 to remove the offending letter!
> >>
> >> The ticket was paid using a credit card.
> >>
> >> I've checked and it seems that Distance Selling Rights don't apply to
> >> airling tickets :-(
> >>
> >> Any helpful suggestions would be gratefully received.
> >
> >Well the theory is that the charge aised should be the actual cost incurred
> >in remedying the mistake & should not include a penalty charge or contribute
> >further to the profit msrgin on the sale of the ticket.
> >
>
> What "theory" might that be?
>
> >Begin by asking them to provide a breakdown of their costs - which just
> >happen to come to the nice round sum of exactly �100 !!
>
> They have no reason to give the OP any breakdown at all.
>
> That is the charge they make for a change of details.
OK, so why not charge �1000 or �10000 or �100000 ?
The basic condition that a contract should be negotiable seems to be
lacking.
Any company with the slightest idea of the meaning of service would charge
nowt. It is only because airlines have effectively monopoly on certain
routes. I have travelled with rain-nair (they like this american sounding
pronunciation as it sounds more corporate...) I didn't enjoy the flight,
only plus was that I only suffered a short time. The main product was the
person movement to my destination, which was achieved.
Peter Crosland
> mistake was an addiciton letter in their surname, an xample would be
> Smisth
> rather than Smith. The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge �100 to remove the offending letter!
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.
Change your name by deed poll to match the name on the ticket. You
can do it yourself for nothing, or you can get a formal looking bit of
paper for �10 from here:
It might be an impressive piece of paper but there is no legal requirement
for it to change your name. The problem is that petty officials are often
impressed by such BS.
Peter Crosland
Norman Wells
Are you all utterly pathetic?
Do your own research.
Norman Wells
Besides, it probably wouldn't work anyway. The important match-up as I
understand it is between the name on the ticket and the name on the
passport, and a simple deed poll name change won't change either.
RobertL
> RobertL wrote:
> > On Jul 6, 10:01 pm, "Fredxx" <fre...@spam.com> wrote:
> >> A friend made a mistake with their name in booking their ticket. The
> >> mistake was an addiciton letter in their surname, an xample would be
> >> Smisth rather than Smith. The mistake is an obvious one, once of
> >> course you see it.
>
> >> Ryan Air will charge £100 to remove the offending letter!
>
> >> The ticket was paid using a credit card.
>
> >> I've checked and it seems that Distance Selling Rights don't apply to
> >> airling tickets :-(
>
> >> Any helpful suggestions would be gratefully received.
>
> > Change your name by deed poll to match the name on the ticket. You
> > can do it yourself for nothing, or you can get a formal looking bit of
> > paper for £10 from here:
>
>
> Then all you have to do is get a new passport in your new name for just £72,
> and you've saved yourself £18!
>
> Well worth it
Maybe it's not an international flight.
Also, the website "guarantees" the DP will be accepted. They state:
"If any UK organization (public or private) refuses to accept your
Deed Poll, we will refund your money. A Deed Poll provided by The
Legal Deed Service has not been refused by any UK organization." Mind
you, Ryanair is not UK I guess...
Robert
Robert
Alex
> On Tue, 07 Jul 2009 12:59:06 +0100, Bruce <n...@nospam.net> wrote:
>
> >"Norman Wells" <no-...@myarl.co.uk> wrote:
> > > Bruce wrote:
> > > >
> >>> Always avoid Ryanair.
> > > >
> >>> Next question?
> > >
> > > Yes. How else can I fly to the Med from Stansted for �20?
> >
> >
> > It would be nice if you could, but Ryanair are well known for
> > loading their advertised prices with expensive non-optional extras
> > to make the total cost far greater than their invitingly low
> > headline prices.
> >
> > Obviously, I am surprised you weren't aware of that already.
> > Perhaps you are just easily misled.
> >
>
> Those who believe what you wrote are the "easily mislead". They may be
> "well known" for it, but it isn't true.
>
> The only non-optional charge they add is the one for using a card to
> ay (even that is theoretically optional, but how many people have an
> electron card?).
The Electron non-charge is a "limited period special offer".
> All the other charges they add are ones that many people can (and do)
> manage without, depending on the purpose of the flight.
There's now the non-optional check-in charges and the baggage charges
which are, admittedly, optional as long as you can fit all your
requirements into your hand baggage.
Alex
announcing:
> Adrian wrote:
> >"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
> > like they were saying:
> >
> > > > Always avoid Ryanair.
> > > >
> > > > Next question?
> >
> > > Yes. How else can I fly to the Med from Stansted for £20?
> >
> > Not on Ryanair, that's for sure.
>
> Strange how I booked just that yesterday then, and with £5 to spare.
>
> > Unless, of course, you're ignoring the various taxes and charges
> > which you'll have to pay on top of the £20 "fare".
>
> I think you're a victim of your own propaganda.
>
> Do you always believe everything you tell yourself?
Have you checked in yet?
Norman Wells
No need. I'll just print out my boarding card before I go, and proceed
straight to departures.
It's dead easy.
What do your prejudices make you think are the problems?
Alex
announcing:
> Alex wrote:
> > At 14:05:04 on 07/07/2009, Norman Wells delighted uk.legal by
> > announcing:
> >
> > > Adrian wrote:
> >>>"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
> > > > like they were saying:
> > > >
> > > > > > Always avoid Ryanair.
> > > > > >
> > > > > > Next question?
> > > >
> > > > > Yes. How else can I fly to the Med from Stansted for £20?
> > > >
> > > > Not on Ryanair, that's for sure.
> > >
> > > Strange how I booked just that yesterday then, and with £5 to
> > > spare.
> > >
> > > > Unless, of course, you're ignoring the various taxes and charges
> > > > which you'll have to pay on top of the £20 "fare".
> > >
> > > I think you're a victim of your own propaganda.
> > >
> > > Do you always believe everything you tell yourself?
> >
> > Have you checked in yet?
>
> No need. I'll just print out my boarding card before I go,
Yes - so you need to check in.
> It's dead easy.
>
> What do your prejudices make you think are the problems?
Prejudices? I don't have any, other than their published list of fees
that suggest they'll charge you at least £5 each way to check in. Of
course, they may have given a special offer on this as well.
Norman Wells
> At 11:31:12 on 08/07/2009, Norman Wells delighted uk.legal by
> announcing:
>>> Have you checked in yet?
>>
>> No need. I'll just print out my boarding card before I go,
>
> Yes - so you need to check in.
>
>> It's dead easy.
>>
>> What do your prejudices make you think are the problems?
>
> Prejudices? I don't have any, other than their published list of fees
> that suggest they'll charge you at least £5 each way to check in. Of
> course, they may have given a special offer on this as well.
If you'd looked at the route I said on the date I said, you'd know.
If you look now at the route I said on the date I said, you'd know.
Why do you prefer to speculate out of ignorance?
Alex
announcing:
You're very defensive, for some reason.
agnon
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be
> Smisth rather than Smith. The mistake is an obvious one, once of course
> you see it.
>
> Ryan Air will charge £100 to remove the offending letter!
Something they're notorious for doing
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.
Suck it up and realise that dirt cheap tickets have considerable
drawbacks - huge charge for any alterations is one such drawback.
Consider using someone who charges more but who has better customer
service.
Or take more care when filling in documents.
Bruce
>
>Any company with the slightest idea of the meaning of service would charge
>nowt.
Unfortunately, that definition perfectly excludes Ryanair.
"Ryanair - Service with a Snarl."
Bruce
So I post something that supports your point, and in return you give me
a load of abuse?
You could only be a Ryanair customer, or a member of staff. ;-)
Anyway, thanks for proving my point that Ryanair is a nasty airline for
nasty people.
Norman Wells
And you've just proved that expensive airlines exist to attract people who
need to be treated like babies and have their hands held, under the pretext
of 'service'.
If you don't believe me, just look at any scheduled airline advertisement
and tell me that the hostesses are not just surrogate mothers, putting a
meal in front of you, giving you a favourite drink, puffing up your pillows,
wiping your brow, tucking you in and telling you when to go to sleep.
Your choice, but I think Ryanair's approach is rather more adult.
It's also cheaper and more likely to be on time.
.
Bruce
>
>And you've just proved that expensive airlines exist to attract people who
>need to be treated like babies and have their hands held, under the pretext
>of 'service'.
I do not fly with "expensive airlines". I shop around for the lowest
fare, often changing dates and times of travel to get the best deal. I
usually pay only very little more than Ryanair charges, and on some
occasions I pay less. Sometimes I fly with flag carriers, at other
times low cost airlines. But whatever the airline, I do my best to pay
as little as practicable.
However, I thankfully never have to endure Ryanair's appalling customer
service, which is more accurately described as hostility, and which some
nasty people bizarrely seem to thrive on. They are welcome to it.
Andy Pandy
"Alex Heney" <m...@privacy.net> wrote in message
news:b7f7559iainfu4e5v...@4ax.com...
> >> Ryanair have any number of different prices, some of which are special
> >> offers free of additional taxes and charges. It's just a matter of
> >> finding the ones that are.
> >
> >So they're actually making a loss on those flights, are they?
>
> They will have charged differing amounts at different times before the
> flight takes off.
>
> Some of the fares will be less than the marginal cost, but are still
> better than flying with empty seats.
>
> > After all,
> >they have to pay those taxes and charges to the government and the
> >airports, no matter what the fare they charge is.
> >
> >Sorry, I don't believe you.
>
> Well then you are an idiot. Ryanair *frequently* have such fares.
>
> Why on earth should he be lying?
>
> When we flew from Bristol to Bergamo last September (for a holiday in
> the lakes and the Dolomite mountains), our outward flights were �1
> including taxes, plus �5 for paying by non-electron, and �20 for a
> hold bag - total �26 each.
The only time I've flown on RyanAir was a year ago when I flew Manchester to
Dublin return - total cost 2p! That was it!
And they were very efficient, no pissing around with seat numbers and
numpties wondering up and down looking for their seat. No attempt to flog
"duty frees" like BA always do with dedicated trolly runs. I even bought a
coffee and was surprised at not being ripped off (well less so than at the
airport anyway).
--
Andy
S
> On Mon, 06 Jul 2009 21:13:33 GMT, "steve robinson"
>
>
>
>
>
> <st...@colevalleyinteriors.co.uk> wrote:
> >Fredxx wrote:
>
> >> A friend made a mistake with their name in booking their ticket. The mistake was
> >> an addiciton letter in their surname, an xample would be Smisth rather than Smith.
> >> The mistake is an obvious one, once of course you see it.
>
> >> Ryan Air will charge £100 to remove the offending letter!
>
>
> >> I've checked and it seems that Distance Selling Rights don't apply to airling
> >> tickets :-(
>
> >> Any helpful suggestions would be gratefully received.
>
>
> Yeah, they seem to be developing into a really strange organisation.
> All that hassle to save a few quid, well, it isn't worth it any more.
> Apparently, the Irish geezer who runs the company is looking at
> ordering planes with bar stools instead of seats so that he can cram
> yet more cattle on to each flight.http://www.telegraph.co.uk/travel/travelnews/5753477/Ryanair-to-make-...
Or alternatively, he realised that if he comes up with stories like
this, he can it into all the papers for nothing and save on
advertising costs.
Alex Heney
wrote:
>On Tue, 07 Jul 2009 22:15:17 +0100, Alex Heney <m...@privacy.net> wrote:
>
>>On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
>>wrote:
>
>>>Begin by asking them to provide a breakdown of their costs - which just
>>>happen to come to the nice round sum of exactly �100 !!
>>
>>They have no reason to give the OP any breakdown at all.
>>
>>That is the charge they make for a change of details.
>
>Unfair terms in consumer contracts would seem a good place to start.
Nope.
That legislation specifically excludes pricing.
--
Alex Heney, Global Villager
A pessimist is never disappointed.
Alex Heney
wrote:
>Alex Heney wrote:
>> On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
>> wrote:
>>
>>> Fredxx wrote:
>>>> A friend made a mistake with their name in booking their ticket.
>>>> The mistake was an addiciton letter in their surname, an xample
>>>> would be Smisth rather than Smith. The mistake is an obvious one,
>>>> once of course you see it.
>>>>
>>>> Ryan Air will charge �100 to remove the offending letter!
>>>>
>>>> The ticket was paid using a credit card.
>>>>
>>>> I've checked and it seems that Distance Selling Rights don't apply
>>>> to airling tickets :-(
>>>>
>>>> Any helpful suggestions would be gratefully received.
>>>
>>> Well the theory is that the charge aised should be the actual cost
>>> incurred in remedying the mistake & should not include a penalty
>>> charge or contribute further to the profit msrgin on the sale of the
>>> ticket.
>>>
>>
>> What "theory" might that be?
>
>The "Unfair Terms in Consumer Contracts Regulations 1999." I'm a little
>surprised that you haven't heard of them.
Liar. You know perfectly well I have heard of them.
They specifically exclude pricing.
>>
>>> Begin by asking them to provide a breakdown of their costs - which
>>> just happen to come to the nice round sum of exactly �100 !!
>>
>> They have no reason to give the OP any breakdown at all.
>
>I fully recognise they would prefer not to - for rather obvious reasons.
I said nothing about "preference".
There is no reason why they should do so.
>
>> That is the charge they make for a change of details.
>
>Congratulations if you worked that out on your own!
--
Alex Heney, Global Villager
A conclusion is simply the place where you got tired of thinking.
Alex Heney
<jo...@sizefi72676682tter.com> wrote:
>
>
>Alex Heney wrote:
>>
>> On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
>> wrote:
>>
>> >Fredxx wrote:
>> >> A friend made a mistake with their name in booking their ticket. The
>> >> mistake was an addiciton letter in their surname, an xample would be
>> >> Smisth rather than Smith. The mistake is an obvious one, once of
>> >> course you see it.
>> >>
>> >> Ryan Air will charge �100 to remove the offending letter!
>> >>
>> >> The ticket was paid using a credit card.
>> >>
>> >> I've checked and it seems that Distance Selling Rights don't apply to
>> >> airling tickets :-(
>> >>
>> >> Any helpful suggestions would be gratefully received.
>> >
>> >Well the theory is that the charge aised should be the actual cost incurred
>> >in remedying the mistake & should not include a penalty charge or contribute
>> >further to the profit msrgin on the sale of the ticket.
>> >
>>
>> What "theory" might that be?
>>
>> >Begin by asking them to provide a breakdown of their costs - which just
>> >happen to come to the nice round sum of exactly �100 !!
>>
>> They have no reason to give the OP any breakdown at all.
>>
>> That is the charge they make for a change of details.
>
>OK, so why not charge �1000 or �10000 or �100000 ?
because then there would never be the slightest doubt that it would be
cheaper to cancel the initial contract and make another.
>
>The basic condition that a contract should be negotiable seems to be
>lacking.
As is the case in almost every contract entered into as a consumer.
>
>Any company with the slightest idea of the meaning of service would charge
>nowt. It is only because airlines have effectively monopoly on certain
>routes. I have travelled with rain-nair (they like this american sounding
>pronunciation as it sounds more corporate...)
They never use it, so why do you think they prefer it?
> I didn't enjoy the flight,
>only plus was that I only suffered a short time. The main product was the
>person movement to my destination, which was achieved.
>
Which is the whole point.
--
Alex Heney, Global Villager
Get behind early so you have plenty of time to catch up.
Alex Heney
They were doing. Again, that is quite a common "offer" with them.
The price he quoted was the *total* cost.
--
Alex Heney, Global Villager
I'm not broke, I'm just badly bent.
Mike Ross
>On Tue, 07 Jul 2009 21:56:23 -0400, Mike Ross <mi...@corestore.org>
>wrote:
>
>>On Tue, 07 Jul 2009 22:15:17 +0100, Alex Heney <m...@privacy.net> wrote:
>>
>>>On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
>>>wrote:
>>
>>>>Begin by asking them to provide a breakdown of their costs - which just
>>>>happen to come to the nice round sum of exactly �100 !!
>>>
>>>They have no reason to give the OP any breakdown at all.
>>>
>>>That is the charge they make for a change of details.
>>
>>Unfair terms in consumer contracts would seem a good place to start.
>
>Nope.
>
>That legislation specifically excludes pricing.
But they don't exclude refusing to change a bloody typo!
Joe Lee
> On Wed, 8 Jul 2009 05:25:03 +0100, "Joe Lee" <inv...@no.address>
> wrote:
>
>> Alex Heney wrote:
>>> On Tue, 7 Jul 2009 04:35:20 +0100, "Joe Lee" <inv...@no.address>
>>> wrote:
>>>
>>>> Fredxx wrote:
>>>>> A friend made a mistake with their name in booking their ticket.
>>>>> The mistake was an addiciton letter in their surname, an xample
>>>>> would be Smisth rather than Smith. The mistake is an obvious one,
>>>>> once of course you see it.
>>>>>
>>>>> Ryan Air will charge �100 to remove the offending letter!
>>>>>
>>>>> The ticket was paid using a credit card.
>>>>>
>>>>> I've checked and it seems that Distance Selling Rights don't apply
>>>>> to airling tickets :-(
>>>>>
>>>>> Any helpful suggestions would be gratefully received.
>>>>
>>>> Well the theory is that the charge aised should be the actual cost
>>>> incurred in remedying the mistake & should not include a penalty
>>>> charge or contribute further to the profit msrgin on the sale of
>>>> the ticket.
>>>>
>>>
>>> What "theory" might that be?
>>
>> The "Unfair Terms in Consumer Contracts Regulations 1999." I'm a
>> little surprised that you haven't heard of them.
>
> Liar. You know perfectly well I have heard of them.
You may or may not recall that on the last occasion you initiated a
discussion with me you went on to repeatedly (three times in the course of
one post) call me a liar. I required that you provide a retraction, which
you (somewhat begrudgingly) did.
I resolved not to engage you you in discussion in future & to ignore any
reply you made directly to me. Unfortunately, on this occasion I replied at
your instigation only to once again have you refer to me as a liar!
I do note however that you have developed a habit of calling people "liars"
when they express an opinion different to your ownm so with that in mind &
the barb having been drawn, i suggest rather than require that you provide a
retraction on this occasion.
> They specifically exclude pricing.
This discussion has absolutely nothing to do with pricing - it has
everything to do with charges
imposed by the seller *after* the consumer has ebterted into a Contract
based on price.
>>>> Begin by asking them to provide a breakdown of their costs - which
>>>> just happen to come to the nice round sum of exactly �100 !!
>>>
>>> They have no reason to give the OP any breakdown at all.
>>
>> I fully recognise they would prefer not to - for rather obvious
>> reasons.
>
> I said nothing about "preference"
No, I did - and your point is what exactly ?
>
> There is no reason why they should do so.
That's no more accurate than when you first said it !
>>> That is the charge they make for a change of details.
>>
>> Congratulations if you worked that out on your own!
--
Joe Lee
Ian
> Your view that they are a "disgusting" airline is a purely subjective
> and highly snobbish view, which says a lot more about you than it does
> about them.
For domestic flights I think it's a reasonable point of view. I have
never seen such a chavvy bunch of passengers as those on the Prestwick
- Stansted service. It makes the Number 62 bus from Easterhouse to
Drumchapel look classy. I believe the term - thank you, Roger's
Profanisaurus - is "scum shovel".
Ian
Mr X
"Ian" <uberg...@googlemail.com> wrote in message
news:d5c53983-9d64-40e4...@y19g2000yqy.googlegroups.com...
I like that term. I wouldn't fly with Ryanair as I like a bit of comfort
when I fly so will pay a bit extra for BA or another flag carrier and it
isn't normaly that much extra either!
Norman Wells
> Heh.
> I like that term. I wouldn't fly with Ryanair as I like a bit of
> comfort when I fly so will pay a bit extra for BA or another flag
> carrier and it isn't normaly that much extra either!
So, how much to the Med and back then? You choose your route and dates.
And remember the staff. They're probably not being paid.
AndyW
news:h34bfj$j2j$1...@frank-exchange-of-views.oucs.ox.ac.uk...
> I like that term. I wouldn't fly with Ryanair as I like a bit of comfort
> when I fly so will pay a bit extra for BA or another flag carrier and it
> isn't normaly that much extra either!
BA is often chaper or the same price as the budget airlines if you do not
plan a year ahead.
I had to fly Edinburgh at about 2 months notice and easyJet was more
expensive than BA or FlyBe. The problem is that many people default to
easyJet and Ryanair thinking that they are always cheaper.
As for comfort, I have stumpy little legs as even Ryanair cattle class
counts as 'extra leg room' to me :-)
Andy
Adrian
they were saying:
>> Heh.
>> I like that term. I wouldn't fly with Ryanair as I like a bit of
>> comfort when I fly so will pay a bit extra for BA or another flag
>> carrier and it isn't normaly that much extra either!
> So, how much to the Med and back then? You choose your route and dates.
"The Med" is a very sweeping term.
Whilst Tarragona (the location of Reus airport) is a very nice small
town, it's really not all that exciting once you've done the Roman
amphitheatre, forum and a couple of other bits. Barcelona, otoh, is a
much more rounded place to visit.
Reus airport is only counted as "Barcelona" by Ryanair for marketing
purposes, not by IATA. Ryanair are very evasive about why they dissemble
like this...
Mr X
"Norman Wells" <no-...@myarl.co.uk> wrote in message
news:jLi5m.57527$bB1....@newsfe30.ams2...
> Mr X wrote:
>
>> Heh.
>> I like that term. I wouldn't fly with Ryanair as I like a bit of
>> comfort when I fly so will pay a bit extra for BA or another flag
>> carrier and it isn't normaly that much extra either!
>
> So, how much to the Med and back then? You choose your route and dates.
>