Innocent mistake in booking flight with Ryan air

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Fredxx

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Jul 6, 2009, 5:01:09 PM7/6/09
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A friend made a mistake with their name in booking their ticket. The
mistake was an addiciton letter in their surname, an xample would be Smisth
rather than Smith. The mistake is an obvious one, once of course you see
it.

Ryan Air will charge �100 to remove the offending letter!

The ticket was paid using a credit card.

I've checked and it seems that Distance Selling Rights don't apply to
airling tickets :-(

Any helpful suggestions would be gratefully received.


steve robinson

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Jul 6, 2009, 5:13:33 PM7/6/09
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Fredxx wrote:

Dont travel by ryan air they are reknown for bieng bastards

Fredxx

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Jul 6, 2009, 6:13:02 PM7/6/09
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I don't particularly like them either. However my opinion would help in
this instance.


Alex Heney

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Jul 6, 2009, 6:32:16 PM7/6/09
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There won't be any, because there is nothing helpful that can be said.

Just make sure she is very much more careful in future - an expensive
lesson.

Too late now, but if she hadn't asked them to change the name, there
is a very good chance she would have got away with it at the check in
desk.
--
Alex Heney, Global Villager
So simple, a child could do it. (Child sold separately)
To reply by email, my address is alexATheneyDOTplusDOTcom

R. Mark Clayton

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Jul 6, 2009, 7:06:34 PM7/6/09
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"Alex Heney" <m...@privacy.net> wrote in message
news:bou455plkv87bbjg1...@4ax.com...

> On Mon, 6 Jul 2009 22:01:09 +0100, "Fredxx" <fre...@spam.com> wrote:
>
>>A friend made a mistake with their name in booking their ticket. The
>>mistake was an addiciton letter in their surname, an xample would be
>>Smisth
>>rather than Smith. The mistake is an obvious one, once of course you see
>>it.
>>
>>Ryan Air will charge �100 to remove the offending letter!
>>
>>The ticket was paid using a credit card.
>>
>>I've checked and it seems that Distance Selling Rights don't apply to
>>airling tickets :-(
>>
>>Any helpful suggestions would be gratefully received.
>>
>
> There won't be any, because there is nothing helpful that can be said.
>
> Just make sure she is very much more careful in future - an expensive
> lesson.
>
> Too late now, but if she hadn't asked them to change the name, there
> is a very good chance she would have got away with it at the check in
> desk.

Or perhaps been asked to pay �200 to correct a typing error at the gate or
just refused boarding without a refund

The standards of customer service on Ryan are are well known.

nightjar

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Jul 6, 2009, 7:54:36 PM7/6/09
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"Fredxx" <fre...@spam.com> wrote in message
news:h2tov6$1eh$1...@news.eternal-september.org...

nightjar

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Jul 6, 2009, 7:57:34 PM7/6/09
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"Fredxx" <fre...@spam.com> wrote in message
news:h2tov6$1eh$1...@news.eternal-september.org...

Security rules are that the name on the ticket must match the name on the
passport, or you don't get aboard. On one occasion BA did transpose my first
and last names, but, as it was their fault, they reissued the ticket without
charge. Had it been mine, they too would have charged to make the change.

Colin Bignell


Ian

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Jul 6, 2009, 8:19:00 PM7/6/09
to
On 6 July, 22:01, "Fredxx" <fre...@spam.com> wrote:
> A friend made a mistake with their name in booking their ticket.  The
> mistake was an addiciton letter in their surname, an xample would be Smisth
> rather than Smith.  The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge £100 to remove the offending letter!

Are you sure? I made a group booking with Ryanair earlier this year
and made a single letter mistake in one name. When I realised I rang
up their customer services people who were very happy to change it for
me without quibble or charge.

If you haven't already done so, give them a call and ask. You might be
pleasantly surprised.

Ian

Fredxx

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Jul 6, 2009, 8:48:53 PM7/6/09
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Many thanks.

My friend did and discovered the charge, I'll suggest they try again and
hopefully they may be able to talk to a more amenable soul.


Joe Lee

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Jul 6, 2009, 11:35:20 PM7/6/09
to
Fredxx wrote:
> A friend made a mistake with their name in booking their ticket. The
> mistake was an addiciton letter in their surname, an xample would be
> Smisth rather than Smith. The mistake is an obvious one, once of
> course you see it.
>
> Ryan Air will charge �100 to remove the offending letter!

>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.

Well the theory is that the charge aised should be the actual cost incurred
in remedying the mistake & should not include a penalty charge or contribute
further to the profit msrgin on the sale of the ticket.

Begin by asking them to provide a breakdown of their costs - which just
happen to come to the nice round sum of exactly �100 !!

--
joe Lee


MM

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Jul 7, 2009, 2:44:40 AM7/7/09
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Yeah, they seem to be developing into a really strange organisation.
All that hassle to save a few quid, well, it isn't worth it any more.
Apparently, the Irish geezer who runs the company is looking at
ordering planes with bar stools instead of seats so that he can cram
yet more cattle on to each flight.
http://www.telegraph.co.uk/travel/travelnews/5753477/Ryanair-to-make-passengers-stand.html

MM

Bruce

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Jul 7, 2009, 7:11:09 AM7/7/09
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Always avoid Ryanair.

Next question?

Norman Wells

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Jul 7, 2009, 7:25:05 AM7/7/09
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Bruce wrote:

>
> Always avoid Ryanair.
>
> Next question?

Yes. How else can I fly to the Med from Stansted for �20?


Bruce

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Jul 7, 2009, 7:59:06 AM7/7/09
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It would be nice if you could, but Ryanair are well known for loading
their advertised prices with expensive non-optional extras to make the
total cost far greater than their invitingly low headline prices.

Obviously, I am surprised you weren't aware of that already. Perhaps
you are just easily misled.


Keith Wilby

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Jul 7, 2009, 8:16:33 AM7/7/09
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"Norman Wells" <no-...@myarl.co.uk> wrote in message
news:ugG4m.38320$K41....@newsfe08.ams2...

Flap your arms rapidly.

Adrian

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Jul 7, 2009, 8:48:37 AM7/7/09
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"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
they were saying:

>> Always avoid Ryanair.
>>
>> Next question?

> Yes. How else can I fly to the Med from Stansted for £20?

Not on Ryanair, that's for sure.

Unless, of course, you're ignoring the various taxes and charges which
you'll have to pay on top of the £20 "fare".

Norman Wells

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Jul 7, 2009, 8:59:10 AM7/7/09
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Well, that just shows your ignorance.

Yesterday, I booked myself a flight to Reus in Spain with Ryanair for �10
including taxes. Admittedly, I had to pay an extra �5 debit card fee for
the privilege of paying for it, but the total price was �15 and there will
be nothing more to pay.

Obviously, I am surprised you weren't aware of this already. Perhaps you
easily mislead yourself?


Norman Wells

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Jul 7, 2009, 9:05:04 AM7/7/09
to
Adrian wrote:
> "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
> like they were saying:
>
>>> Always avoid Ryanair.
>>>
>>> Next question?
>
>> Yes. How else can I fly to the Med from Stansted for £20?
>
> Not on Ryanair, that's for sure.

Strange how I booked just that yesterday then, and with £5 to spare.

> Unless, of course, you're ignoring the various taxes and charges which
> you'll have to pay on top of the £20 "fare".

I think you're a victim of your own propaganda.

Do you always believe everything you tell yourself?

Rob

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Jul 7, 2009, 9:32:44 AM7/7/09
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Norman Wells wrote:
|| Adrian wrote:
||| "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much
||| like they were saying:
|||
||||| Always avoid Ryanair.
|||||
||||| Next question?
|||
|||| Yes. How else can I fly to the Med from Stansted for £20?
|||
||| Not on Ryanair, that's for sure.
||
|| Strange how I booked just that yesterday then, and with £5 to spare.

How did you manage that, given that even on a zero fare the taxes/fees come
to �29.27?
Is their site broken?

--
Rob


Norman Wells

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Jul 7, 2009, 9:39:21 AM7/7/09
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Nope.

Ryanair have any number of different prices, some of which are special
offers free of additional taxes and charges. It's just a matter of finding
the ones that are.

RobertL

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Jul 7, 2009, 9:39:40 AM7/7/09
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Change your name by deed poll to match the name on the ticket. You
can do it yourself for nothing, or you can get a formal looking bit of
paper for £10 from here:

http://www.thelegaldeedpollservice.org.uk/page16.htm

Robert

Adrian

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Jul 7, 2009, 9:40:52 AM7/7/09
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"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
they were saying:

>>>>>> Yes. How else can I fly to the Med from Stansted for £20?

>>>>> Not on Ryanair, that's for sure.

>>>> Strange how I booked just that yesterday then, and with £5 to spare.

>> How did you manage that, given that even on a zero fare the taxes/fees
>> come to £29.27?
>> Is their site broken?

> Nope.
>
> Ryanair have any number of different prices, some of which are special
> offers free of additional taxes and charges. It's just a matter of
> finding the ones that are.

So they're actually making a loss on those flights, are they? After all,
they have to pay those taxes and charges to the government and the
airports, no matter what the fare they charge is.

Sorry, I don't believe you.

Norman Wells

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Jul 7, 2009, 9:43:48 AM7/7/09
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Then all you have to do is get a new passport in your new name for just �72,
and you've saved yourself �18!

Well worth it.


Norman Wells

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Jul 7, 2009, 9:45:46 AM7/7/09
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Then all you have to do is get a new passport in your new name for just �72
plus the cost of the photos, and you've saved yourself, er, virtually
nothing!

Well worth it.


AlanG

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Jul 7, 2009, 9:50:18 AM7/7/09
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Ian

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Jul 7, 2009, 9:56:08 AM7/7/09
to
On 7 July, 14:40, Adrian <toomany2...@gmail.com> wrote:
> "Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
> they were saying:

> > Ryanair have any number of different prices, some of which are special


> > offers free of additional taxes and charges.  It's just a matter of
> > finding the ones that are.
>
> So they're actually making a loss on those flights, are they? After all,
> they have to pay those taxes and charges to the government and the
> airports, no matter what the fare they charge is.
>
> Sorry, I don't believe you.

It's true. They regularly do sales with tickets at - say - £1
including taxes and charges. Last year I flew Stansted - Hahn for £6:
£1 ticket + £5 credit card fee.

They are very good at hiding this, though. You may get a list of
flight and see fares at 99p and £1 - there is nothing at that stage to
point out that the 99p fares have taxes and charges on top and the £1
ones do not.

Making a loss? Well, the Ryanair business model is to make money out
of more than the fare. By the time you've bought food, drink,
scratchcards, phone cards and so on on board, and desperate local
authorities have paid them per passenger landed, they clearly think
that losing a bit on the fare is worthwhile. And what fun it is to
prove them wrong.

Ian

Ste

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Jul 7, 2009, 10:26:36 AM7/7/09
to
On 6 July, 22:01, "Fredxx" <fre...@spam.com> wrote:
> A friend made a mistake with their name in booking their ticket.  The
> mistake was an addiciton letter in their surname, an xample would be Smisth
> rather than Smith.  The mistake is an obvious one, once of course you see
> it.
>
> Ryan Air will charge £100 to remove the offending letter!
>
> The ticket was paid using a credit card.
>
> I've checked and it seems that Distance Selling Rights don't apply to
> airling tickets :-(
>
> Any helpful suggestions would be gratefully received.

It's reasonable for them to make some charge for the correction, but I
can't see £100 being justified on any basis.

Bruce

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Jul 7, 2009, 10:30:56 AM7/7/09
to
"Norman Wells" <no-...@myarl.co.uk> wrote:
>Bruce wrote:
>> "Norman Wells" <no-...@myarl.co.uk> wrote:
>>> Bruce wrote:
>>>>
>>>> Always avoid Ryanair.
>>>>
>>>> Next question?
>>>
>>> Yes. How else can I fly to the Med from Stansted for �20?
>>
>>
>> It would be nice if you could, but Ryanair are well known for loading
>> their advertised prices with expensive non-optional extras to make the
>> total cost far greater than their invitingly low headline prices.
>>
>> Obviously, I am surprised you weren't aware of that already. Perhaps
>> you are just easily misled.
>
>Well, that just shows your ignorance.


No, it demonstrates long experience with Ryanair, with whom I have made
over twenty separate trips, in each case ending up paying vastly more
than the headline price in their adverts (in whatever medium).

As a result, I now avoid Ryanair wherever practicable.

Norman Wells

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Jul 7, 2009, 10:06:59 AM7/7/09
to

Then prepare to revise your view.

Look at the Ryanair site now and tell me the price of a flight to Reus
from Stansted on, let us say, 13 October 2009.

Adrian

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Jul 7, 2009, 11:10:42 AM7/7/09
to
"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
they were saying:

>> So they're actually making a loss on those flights, are they? After


>> all, they have to pay those taxes and charges to the government and the
>> airports, no matter what the fare they charge is.
>>
>> Sorry, I don't believe you.

> Then prepare to revise your view.

One of us is going to have to...

> Look at the Ryanair site now and tell me the price of a flight to Reus
> from Stansted on, let us say, 13 October 2009.

£10 fare
£5 web check-in
£16.38 taxes & fees
£10 credit card payment fee (unless you want to use a Visa Electron card)

Blah

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Jul 7, 2009, 11:13:51 AM7/7/09
to

Going Out (Web Fare)
1 Adult @ 10.00 GBP 10.00 GBP
Taxes/Fees details 0.00 GBP
1 x (Free Web Check in) 0.00 GBP
Total Cost of Flight 10.00 GBP

Norman Wells

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Jul 7, 2009, 11:50:41 AM7/7/09
to

Then you don't fly to the Med for under �20 as I do.

Your loss.


Norman Wells

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Jul 7, 2009, 11:51:43 AM7/7/09
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Then you haven't put in the right dates or airports.

Do it again.

Adrian

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Jul 7, 2009, 12:45:19 PM7/7/09
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"Norman Wells" <no-...@myarl.co.uk> gurgled happily, sounding much like
they were saying:

>>> Look at the Ryanair site now and tell me the price of a flight to Reus


>>> from Stansted on, let us say, 13 October 2009.

>> £10 fare
>> £5 web check-in
>> £16.38 taxes & fees
>> £10 credit card payment fee (unless you want to use a Visa Electron
>> card)

> Then you haven't put in the right dates or airports.

13th October, Stansted to Reus. There's only one flight that day.

Blah

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Jul 7, 2009, 12:47:46 PM7/7/09
to

And I got the £10 price, posted above.
Ryanair obv doesn't like you!

Adrian

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Jul 7, 2009, 12:52:44 PM7/7/09
to
Blah <Bl...@hotmail.com> gurgled happily, sounding much like they were
saying:

>>>>> Look at the Ryanair site now and tell me the price of a flight to
>>>>> Reus from Stansted on, let us say, 13 October 2009.

>>>> £10 fare
>>>> £5 web check-in
>>>> £16.38 taxes & fees
>>>> £10 credit card payment fee (unless you want to use a Visa Electron
>>>> card)

>>> Then you haven't put in the right dates or airports.

>> 13th October, Stansted to Reus. There's only one flight that day.

> And I got the £10 price, posted above.

And the (non-Visa Electron) £10 payment fee is also waived?

> Ryanair obv doesn't like you!

The feeling is mutual.

Bruce

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Jul 7, 2009, 1:50:40 PM7/7/09
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"Norman Wells" <no-...@myarl.co.uk> wrote:


Not a loss at all, because escaping the sheer stress/unpleasantness of
Ryanair and their hostile staff is well worth paying a little extra for.

There are plenty of low cost airlines flying to "the Med", whatever you
may mean by such an ill-defined term. I have flown regularly to the Med
and elsewhere for over 40 years with many different airlines, and not
one of them is remotely as unpleasant to fly with as Ryanair.

But there will always be a market for the cheapest price, no matter how
nasty the experience. It's just a market I choose to avoid, because
quite frankly I don't have a lot of respect for its customers.

Richard Bird

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Jul 7, 2009, 2:01:02 PM7/7/09