Blacklisted phone

[jamessau...@gmail.com]

Dear all

My phone is blacklisted. The network claims I phoned up and reported it missing.

I have tried to explain that I phoned from the phone that was missing then would that not be unusual.

I am trying to argue that perhaps someone reported their phone as missing gave the wrong number. Perhaps a miss read 5 instead of a 6. They claim this is near impossible.
Any advice?

[Graham T]

All they have to do is flag it as missing but now found.

[jamessau...@gmail.com]

EE would like a receipt which i have but it must contain an IMEI number.
I bought it from Argos some time ago there is no imei on the receipt.

[Graham.]

On Wed, 1 Feb 2017 07:17:13 -0800 (PST), jamessau...@gmail.com
wrote:

I don't understand:

"I have tried to explain that I phoned from the phone that was missing
then would that not be unusual."

Can you rephrase this please?


--

Graham.

%Profound_observation%

[Martin Brown]

On 01/02/2017 19:26, jamessau...@gmail.com wrote:
> On Wednesday, February 1, 2017 at 3:37:58 PM UTC, Graham T wrote:
>> On 01/02/2017 15:17, jamessau...@gmail.com wrote:
>>> Dear all
>>>
>>> My phone is blacklisted. The network claims I phoned up and reported it missing.

Did you?

>>> I have tried to explain that I phoned from the phone that was missing then would that not be unusual.

Here you imply that you did!

>>> I am trying to argue that perhaps someone reported their phone as missing gave the wrong number. Perhaps a miss read 5 instead of a 6. They claim this is near impossible.
>>> Any advice?

I can see where EE are coming from. This is exactly what someone who
bought a dodgy phone from a man in a pub would say to them.

>> All they have to do is flag it as missing but now found.

How could you have rung them from a lost or blacklisted phone?

> EE would like a receipt which i have but it must contain an IMEI number.
> I bought it from Argos some time ago there is no imei on the receipt.

They presumably do know your phone number. It is a good idea to keep the
packaging for mobile phones and computer software since they often
contain serial number details and IMEI needed to reactivate them.

--
Regards,
Martin Brown

[jamessau...@gmail.com]

Sorry for the confusion.

I have a phone, I then decided to buy a cheap phone to use when I am walking the dog. The reason being if it got wet etc then it would not be an issue unlike my expensive phone.

When I tried the new phone it did not work. Eventually iwas able to determine that it was because the sim had expired.

In the process in determining wether it was the sim or the phone I swapped the sim with the one in my existing one.

When that did not work I phoned EE from that phone. The lady asked for the IMEI she said the phone was reported lost.

The procedure to un blacklist the phone would be to provide a receipt that states the IMEI. I bought that phone from Argos they do not provide a receipt for the IMEI.

I tried to argue that it is possible that someone misread their IMEI and they had blackened mine in error. Her argument was that becaus it is a 15 digit number they are derived in such a way as to make that possibility near impossible. But I have looked on my box and not only do the 5s look like 6s but the 0s have a dot in them and look like 8s!

[Nick]

Try and find out when the phone was blacklisted.

If it was blacklisted before you bought it take it back to Argos.

If it was blacklisted after you bought it I'm not 100% sure if it is
still Argos' responsibility or EE's. It is clear the phone is not fit
for purpose. Assuming of course that you didn't report it lost.

[Nick]

He means you wouldn't report a phone missing from the phone itself
because if you had the phone it wouldn't be missing.

If the phone was reported missing some other way there has to be some
type of due diligence in checking the report is genuine.

[Martin Brown]

On 02/02/2017 08:59, jamessau...@gmail.com wrote:

> Sorry for the confusion.
>
> I have a phone, I then decided to buy a cheap phone to use when I am
> walking the dog. The reason being if it got wet etc then it would not
> be an issue unlike my expensive phone.

So did you ever use the new expensive phone successfully?

>
> When I tried the new phone it did not work. Eventually iwas able to
> determine that it was because the sim had expired.

AFAIK SIMs don't start to expire until first use or some date vastly
into the future. Then they expire after 3 months non-use. I was able to
find a replacement Orange SIM for my mum's old Orange locked phone in
Poundshop after asking in an EE shop where I could get one. The phone
wasn't worth unlocking but was still useful as she knew how to use it.

>
> In the process in determining wether it was the sim or the phone I
> swapped the sim with the one in my existing one.

OK. So known good SIM in brand new phone and it didn't work.
How old is this "new" phone? Given that its SIM has expired.
Is it locked to a particular network?

>
> When that did not work I phoned EE from that phone. The lady asked
> for the IMEI she said the phone was reported lost.

But then you say you used it to phone EE.

>
> The procedure to un blacklist the phone would be to provide a receipt
> that states the IMEI. I bought that phone from Argos they do not
> provide a receipt for the IMEI.

I don't recall seeing the IMEI on any receipts I have had apart from in
the dim and distant past when you got to choose your new number from a
list in the shop and buying a mobilephone contract was a big deal.

But if you still have the physical packaging as well as a receipt from
Argos then I think your best bet is talk to someone in an EE shop about
your predicament and see if they can do something for you.

>
> I tried to argue that it is possible that someone misread their IMEI
> and they had blackened mine in error. Her argument was that becaus it
> is a 15 digit number they are derived in such a way as to make that
> possibility near impossible. But I have looked on my box and not only
> do the 5s look like 6s but the 0s have a dot in them and look like
> 8s!

If they use the algorithm I think they use then the only wrong digit or
transpose error that can get through is certain pairs and 0/9 swaps.

https://en.wikipedia.org/wiki/Luhn_algorithm

They are correct when they say that IMEI is almost foolproof.

--
Regards,
Martin Brown

[jamessau...@gmail.com]

Thanks all

My smart phone worked fine until I swapped the sims.

The sim that did not work came from the new phone I assume the sim may have been with that phone on the shelf for some time.

[jamessau...@gmail.com]

Here is their reply:

Hello James
 
Thank you for your email. I am sorry I have not been in touch as soon as you would like but we need to review your account and we have to follow procedures in respect of this.
 
On checking the two numbers that you have made available to us there is only one call that has taken place with a female advisor. The content of the call is that the phone  is already blacklisted and that you bought it and have the receipt.  The advisor confirms she can see what you are explaining  on the notes.
 
 

[Graham T]

The IMIE is often inside the back cover.

[jamessau...@gmail.com]

Yes but my point is EE requires a receipt with the IMEI printed on it.
Argos do not provide such rexeipts

[Yellow]

In article <4dd9aadd-44aa-4384...@googlegroups.com>,
jamessau...@gmail.com says...

>
> Yes but my point is EE requires a receipt with the IMEI printed on it.
> Argos do not provide such rexeipts

It would be really helpful if you didn't snip out the text you are
replying to. :-)