On Saturday 18 January 2014 00:38 Simon Finnigan wrote in
uk.legal.moderated:
> Matt Larkin <
matthew...@gmail.com> wrote:
>> Its far quicker to head down to the post office, pick up a form and
>> enter
>> it in person. In fact, the last time I did apply for one using the
>> pre-printed forms the blooming post office clerks rejected the forms
>> using "check and send" as there were some aspects which (according to
>> their rules) were improperly completed!! We had to stand in the
>> queue and write it all up again!
>>
>> Matt
>
> If you're using the check and send, would you have preferred that they
> ignore the mistakes made on the form, sent it off and had it sent back
> to you?
I think the PP's beef is not against check-and-send but rather against
the somewaht useless system that let's you fill in the bulk of the
details online and then sends you a form that is rejected by their own
agents (the PO[1] in this case).
[1] Post Office in the general understanding of the term.
SWMBO just had the same - filled in online, form duly sent out. 2 boxes
ticked but the boxes were unmarked (ie no printed question nor any
Yes/No words next to them). She compared it with an old form she had
lying around and these 2 boxes were part of a set of 4 that (as the old
form had the questions and answers visible), if the ticks are still to
be interpreted the same way, then they were ticked wrongly!
Rather than take a risk, that form went in the bin and she's off to the
PO too for a blank.
I had to come on here to find the definition of "extend" as it's not
explained anywhere I could find.
Even the HMRC have better guides to Income Tax returns - why is the
passport office so hopeless? It must be in their interests to help
people get it right first time as doing otherwise merely wastes staff
time reading and rejecting forms.
I should add in fairness, that their office in London is actually quite
helpful when you get to see someone in person - it's their printed
matter (inc web) that is sorely lacking.