Iain wrote:
> Peter Crosland wrote:
> > On 23/12/2014 17:52,
no_...@thanks.com wrote:
> > > Today I tried to return two pairs of ladies knickers to "Jack
> > > Wills" - I had bought them as a Christmas present but subsequently
> > > discovered (before being given to the recipient) that they were
> > > the wrong size. The sales girl at the store accepted that the
> > > items clearly had not been worn but said that it was "policy" not
> > > to accept returns and pointed out the policy statement on the
> > > back of the till receipt; the store manager was not available.
> > > I bought the particular size based on advice from the original
> > > assistant (but have no proof of that) and at no time was the "no
> > > returns" policy mentioned, nor were there any relevant signs
> > > displayed. If I had known about the policy I would not have bought
> > > the items based on a size suggestion from the assistant.
> > > Do I have any rights in this case, because of the lack of warning
> > > (the till receipt could not be seen until after the purchase) and
> > > the size being suggested by the assistant?
> >
> > You have no right of return.
>
> Are you really saying that a judge would find in favour of the shop?
PC is correct
>
> > > I bought the particular size based on advice from the original
> > > assistant (but have no proof of that)
Advice given based on the infomation you provided
>
> This must be very relevant (probably the most relevant) - the
> purchase was made on what turned out to be wrong advice from a sales
> assistant.
The advice may well have been wrong given a new set of criteria,
however your problem is the advice may well have been correct based on
the infomation you provided
>
> and at no time was the "no
> > > returns" policy mentioned, nor were there any relevant signs
> > > displayed.
They don't have to display such signage, its not a legal requirement to
exchange wrongly purchased goods when you buy them from a store
>
> Whilst not particularly relevant to the issue in hand - it is
> reasonable to expect a shop, as a minimum, to be able to accept an
> exchange on a mis-sold item. Good sense and customer relations must
> dictate the the ability to return them in this case. The fact "that
> the items clearly had not been worn" is an additional incentive.
The item wasnt mis sold though was it the op purchased the wrong item ,
whilst it may be a good customer practice to exchange unused goods,
they are not legally obliged to its down to the shops good wll, as
these were ladies underwear then unless faulty its common sense not to
exchange them, its impossible to tell without having tests perdormed
wether they have been worn or not.
>
> > > (the till receipt could not be seen until after the purchase)
> As I understand it, any additional terms given after the purchase are
> not enforceable anyway.
>
> > From the Money Advice Service website:
> "As a non-financial example , say you were looking to buy a computer.
> You told the shop assistant that you planned to watch DVDs on it, and
> they recommended a model. Then you took it home, and found that it
> didn't have a DVD drive. There's nothing wrong with the computer
> itself - it's not faulty - but it's not what you needed. The computer
> was mis-sold to you."
>
correct, but these were ladies knickers they were purchased as ladies
knickers.
What would happen in your senerio if you asked for a 3 inch floppy
drive in your computer, the shop duly supplies you a floppy drive but
your floppys are 5 inch not the 3 inch disks.
Its not fit for the purpose you intended to play your floppies but it
meets all your requested requirements.
Its not the shops fault you screwed up its yours, now the shop may say
bring it in we'll swap out the drives thats good customer service, they
may tell you to p#### off to and theres not thing one yuo could do
about it.