On 12/07/2022 17:28, Clive Page wrote:
> On 11/07/2022 20:28, Pancho wrote:
>> On 11/07/2022 11:23, Clive Page wrote:
>>
>>> I would have thought that a threatening letter of this form ought to
>>> have a proper postal address on it somewhere -
>>
>> I suspect if you look in section:
>>
>> Don’t think you need a TV Licence?
>>
>> Customer Services, TV Licensing, Darlington DL98 1TL.
>>
>> Best just ignore it.
>
> I also would have thought that a threatening letter must have a proper
> postal address on it, but this one does no. I have looked at both sides
> of the letter vary carefully but there is no postal address anywhere on
> it. Under "Don't think you need a TV Licence?" it just has
tvl.co.uk/noTV
>
Fair enough, I looked at another one, of the approximately 50 they have
sent me, and you're right it doesn't have the address. So some do, some
don't. Their letters tend to repeat after a while. The address is
available from
tvl.co.uk/noTV.
> I am pretty certain that it is genuine as the all the personal details
> (including my name and address) are exactly as shown on the TV Licence
> itself, and it hasn't come out of the blue, just the the most recent in
> a series over the last few months. It must be a database error, but as
> my details are exactly right, it's hard to see what.
>
They don't care. It is spam. However, it is sanctioned by the
government. You can complain if you enjoy complaining, but it's a full
moon tomorrow, you might just as well howl at that.
FWIW, last month I complained about a home insurance renewal invoice,
suggesting I owed them money after I hadn't renewed. I huffed and puffed
about: it was misleading, threatening, and abusive. They asked how they
could fix the complaint, I said, give me £50. They said they wouldn't. A
few weeks later, after no further communication, they sent me a £50
cheque.
I think even a slightly competent complaint is expensive to deal with,
but I think TVL will be experts, and have no interest in keeping you happy.