news:xn0ip2ux...@reader80.eternal-september.org...
> BartC wrote:
>> I had a problem with a clogged 3-way valve on my boiler. I was quoted
>> £75+VAT to overhaul it, or £375+VAT to replace it. I opted to have it
>> overhauled.
>>
>> The job took 75 minutes (removing, cleaning, refitting). All good so
>> far.
> If the part costs £60 add in the costs of the plumber driving to the
> merchants labour fuel wear and tear on vehicle to the cost of the part
> the costs soon mount . £75 per hour plus vat is not an unreasonable
> labour charge now , compare that with the cost of a solicitor,
> accountant or garage.
But they quoted me £375 to fit a new part that cost £60, and would probably
have taken under an hour (based on how long it took to overhaul the old
one). That would either have been a complete rip-off, or they wanted me to
choose the £75 option, thinking it was a fixed charge, knowing they could
later pretend there was a misunderstanding. Was that £375 per hour, or did
it include 4 hours' of labour, or would they have tried to make out the part
cost £300?
The 75 minutes included me chatting to the engineer at the start. If I'd
known the extra 15 minutes would have cost me nearly an extra £90, I
wouldn't have wasted so much time! And could have removed the main cover
myself, an extra minute or two saved.
I don't have too much issue with paying £75 ph (for a competent engineer),
except in this case it would not have been worthwhile paying £150+vat for a
temporary bodge to see me through until the summer; but £75, yes. But it
seems I could have had a brand-new part for the same money I paid, if the
company had been honest.
(I have paid £25 to an engineer who said my DHW was cutting out because of a
faulty flow sensor. He said I could easily enough get the part myself (a
40-mile trip) rather than paying him to do so.
Another told me me it was a faulty sensor on a pipe that made the boiler cut
out (demonstrating by briefly detaching the sensor, and the boiler carried
on going!). I can't remember the details, but he left after I'd parted with
£70 this time, for a very short visit, and without actually fixing it. (I
can't remember if he suggested I just left it disconnected, or replaced it
myself.)
Both were wrong! I easily tested the flow sensor, which is a switch that
closes when water flows, by shorting the contacts. It wasn't that. And that
pipe temperature sensor was what stopped the boiler blowing up; there was
nothing wrong with it.
The problem was a clogged DHW heat exchanger, causing the primary circuit to
get too hot, and to cut out. So both were incompetent.
Sadly my experience has been mainly of plumbers and CH engineers were were
incompetent, or crooks, or sometimes both. But I've since learned to do my
own plumbing...)
--
Bartc