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Can a plumber charge whatever he likes for parts?

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pcb1962

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Oct 30, 2013, 7:30:03 PM10/30/13
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Bit of a hypothetical question as I'm sure the answer is going to be
yes, and it's my own fault for not confirming the price of the part
before asking for the job to be done...
So the gas valve failed in my boiler. I could have replaced the valve
myself no problem, but I don't have the equipment to set the burner
pressure and check the flue gases afterwards, so I contacted a gas
fitter and asked him to fit a new gas valve. The part itself is widely
available at prices from £80 to £130 including vat, so I doubt that the
plumber would have paid much more than 50 for it ex vat. I got a bit of
a shock when he gave me the bill which listed the part at £198 ex vat. I
assume that this is the manufacturer's list price, which of course
nobody ever pays.
I might not have minded had the labour charge been reasonable, but this
plumber also took a leisurely 2.5 hours to complete the job that should
have taken 1 to 1.5 hours max.
Result was that what should have been a £200 job turned out to be a £500
job.
I paid up but I'm now thinking of writing a letter of complaint to the
company and requesting a refund of the £100 at least by which they
inflated the price of the part.
Do I have any grounds for complaint or do I just put it down to experience?

Tim Watts

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Oct 31, 2013, 4:50:01 AM10/31/13
to
Experience and ask for a quote up front next time.

A lot of companies, quite legitimately, obtain goods at a discount and
resell to you the customer at list price.

This forms part of their income stream.

If you had supplied the part, you may find the fitter's labour charges would
have become higher to compensate.

Do rememember that he's more than a "plumber". He is a registered gas fitter
and becoming and staying resgistered with the correct equipment is not a
cheap business.

You highlighted that in part when you said you did not have the necessary
equipment and flue gas analysers are expensive pieces of equipment with
limited sensor life (even if you could use a tube manometer to set the
pressure).

I don't normally support the trades and their sometimes inflated prices, but
I do have some sympathy with gas fitters (I'm not one BTW).

Cheers

Tim

--
Tim Watts Personal Blog: http://squiddy.blog.dionic.net/

http://www.sensorly.com/ Crowd mapping of 2G/3G/4G mobile signal coverage

steve robinson

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Oct 31, 2013, 5:20:05 AM10/31/13
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Yes you may be able to buy the part cheaper but the plumber is
entitled to make a profit on the part, he has sold it to you at the
manufacturers listed price (retail). You are a retail customer

2.5 hours is not an unreasonable time to strip out and replace a gas
valve once you factor in all the other tasks he will have to perform
prior to and after the works have been completed.


You could complain but in all reality your not going to get very far.





Sara Merriman

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Oct 31, 2013, 5:45:01 AM10/31/13
to
In article <xn0ioyn6...@reader80.eternal-september.org>, steve
It may be worth the OP checking what the retail price is - he's only
assuming that that is what he was charged.

Percy Picacity

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Oct 31, 2013, 6:05:01 AM10/31/13
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In article <311020130940440393%sarame...@blueyonder.co.uk>,
Although manufacturers may publish price lists, there has really been no
such thing as a "retail price" for about forty years. It would be legal
for the plumber to charge any "reasonable" price, although a court might
consider the price list in deciding what is reasonable.

--

Percy Picacity

The Todal

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Oct 31, 2013, 5:55:01 AM10/31/13
to
Many years ago I had a plumber visit to do a minor plumbing job - a
pressure release valve was dribbling water and needed to be unscrewed
and replaced with a new one.

The bill was in my opinion vastly excessive, though I can't now remember
how much it was.

Being rather trigger-happy I demanded a refund of approximately one
third and when my letter was ignored, I sued in the county court. The
plumbing company immediately paid up, because it would have cost them
too much to defend the case.

There would be no problem if a tradesman always gave an estimate in
advance and explained that what he was proposing to charge might not be
the cheapest way of doing it and you are free to obtain alternative
estimates if you like. Perhaps most householders would want him to go
ahead, if the alternative is to be without heating and hot water for a
few more days. At least the householder would have had the opportunity
to make a considered decision. There are after all lots of episodes of
"Rogue Traders" featuring cowboy plumbers who deliberately replace parts
that don't need replacing, sometimes with second hand parts that they've
taken from another job and are actually inferior, and who inflate the
amount of time they spend on the job in order to meet an employer's
financial targets.

Message has been deleted

A.Lee

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Oct 31, 2013, 10:25:03 AM10/31/13
to
pcb1962 wrote:

>. The part itself is widely
> available at prices from £80 to £130 including vat, so I doubt that the
> plumber would have paid much more than 50 for it ex vat. I got a bit of
> a shock when he gave me the bill which listed the part at £198 ex vat. I
> assume that this is the manufacturer's list price, which of course
> nobody ever pays.

Really? It is common for me to pay more for goods than the Customer can
get them for. However, I go and fetch it that day, and generally fit it
that day too, and will replace it if it is faulty.
Take into account time travelling and costs associated to fetch it, then
add in any warranty value he has to give you by supplying the parts.

'Trade discount' is a common myth. For small parts or one-offs, it is
common to pay RRP, or slightly less. It is only large orders that get
any decent discount now, such as pallets of bricks etc.

I could make the customer wait for a few days, and order it online at a
cheaper price, then if it is faulty (yes, it happens more than you'd
think) I'd return it and they wait a few more days for the new one to
arrive. Some are happy to do that, some would like their heating fixed
that day, and, it is common for local stockists to be far more expensive
than online sellers.

It's customer service. They want it done, I get the part, and fit it. If
you want to get the part yourself, you get no warranty
from the fitter, if it goes faulty, you pay him again to replace it,
whereas if he supplies it, the warranty is with the fitter, and he
should replace it FOC, inc. fitting.

> I paid up but I'm now thinking of writing a letter of complaint to the
> company and requesting a refund of the £100 at least by which they
> inflated the price of the part.
> Do I have any grounds for complaint or do I just put it down to experience?

You have no cause for complaint. If you wanted it done cheaper, you
should have asked what the price was beforehand, and, if it would have
been cheaper to buy yourself. You used the fitters knowledge to diagnose
the fault, and presumably asked him to fix it.
--

steve robinson

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Oct 31, 2013, 11:10:05 AM10/31/13
to
Snip

The plumber will have recieved a trade discount, thats not passed on to
the customer that forms part of his profit margin.

The retail price is whatever the manufacturers list price is.If
suppliers decide to take a smaller margin thats up to them however
this usally means the plumbers discount is different

I get retail less 60% from one of my merchants (manufacturers listed
price) another supplying a similar item offer me retail less 20 % but
are generally cheaper (from thier retail price) the items are scourced
from the same manufacturer

steve robinson

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Oct 31, 2013, 11:15:02 AM10/31/13
to
These rogue tradesmen are in the minority just like rogue lawyers,
accountants etc, they rarely make a decent programme about the expert
excellent tradesmen out there because it doesnt sell

--

Percy Picacity

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Oct 31, 2013, 1:10:06 PM10/31/13
to
In article <xn0ioywi...@reader80.eternal-september.org>,
In other words the price for which the items are sold to private
individuals (which could be called the retail price if you like) is not
nowadays particularly linked to the manufacturer's list price. There is
nothing, except the competition, to stop a distributor or shop from
selling parts at considerably above the manufacturer's list price. It
is merely guidance from the manufacturer to facilitate trade.

--

Percy Picacity

Roland Perry

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Oct 31, 2013, 4:40:02 PM10/31/13
to
In message <hOadnbuxo9qD9e_P...@brightview.co.uk>, at
14:25:03 on Thu, 31 Oct 2013, A.Lee <alan@darkroom.+.com> remarked:
>'Trade discount' is a common myth. For small parts or one-offs, it is
>common to pay RRP, or slightly less. It is only large orders that get
>any decent discount now, such as pallets of bricks etc.

The local builders merchant has two price lists, one for trade and one
for the public.

My last set of builders could get 30% almost anything (from plumbing to
electrics) in even small quantities at local 'Trade counters'.
Presumably to keep their turnover below the VAT threshold and preserve
their cashflow, they would send me off to buy things using their headed
paper and my cash, which they would then charge me labour-only to
install.
--
Roland Perry

Martin Bonner

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Nov 1, 2013, 9:00:08 AM11/1/13
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On Thursday, October 31, 2013 8:40:02 PM UTC, Roland Perry wrote:
> In message <hOadnbuxo9qD9e_P...@brightview.co.uk>, at
> 14:25:03 on Thu, 31 Oct 2013, A.Lee <alan@darkroom.+.com> remarked:
> >'Trade discount' is a common myth. For small parts or one-offs, it is
> >common to pay RRP, or slightly less. It is only large orders that get
> >any decent discount now, such as pallets of bricks etc.
>
> The local builders merchant has two price lists, one for trade and one
> for the public.

This seems to be universal for builders merchants. At least around me, the public can get things at the trade price if they ring up and ask for a quotation beforehand.

yendor

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Oct 31, 2013, 5:20:02 PM10/31/13
to
On 31/10/2013 14:25, A.Lee wrote:
> pcb1962 wrote:
>
>> . The part itself is widely
>> available at prices from £80 to £130 including vat, so I doubt that the
>> plumber would have paid much more than 50 for it ex vat. I got a bit of
>> a shock when he gave me the bill which listed the part at £198 ex vat. I
>> assume that this is the manufacturer's list price, which of course
>> nobody ever pays.
>
> Really? It is common for me to pay more for goods than the Customer can
> get them for. However, I go and fetch it that day, and generally fit it
> that day too, and will replace it if it is faulty.
> Take into account time travelling and costs associated to fetch it, then
> add in any warranty value he has to give you by supplying the parts.
>
> 'Trade discount' is a common myth. For small parts or one-offs, it is
> common to pay RRP, or slightly less. It is only large orders that get
> any decent discount now, such as pallets of bricks etc.

You need to find a new supplier, I get trade discounts everything I buy
from Wholesalers of between 30 to 80% on what joe public pays.


--
yendor
If it's not broken, let's fix it till it is.

Ian Jackson

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Nov 1, 2013, 12:30:02 PM11/1/13
to
In message <l4s4ki$gcj$1...@pcb1962.eternal-september.org>, pcb1962
<pcb...@eternal-september.org> writes
>Bit of a hypothetical question as I'm sure the answer is going to be
>yes,

It certainly works for some!
http://www.russandrews.com/
--

Ian

BartC

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Nov 1, 2013, 3:30:05 PM11/1/13
to
"steve robinson" <st...@colevalleyinteriors.co.uk> wrote in message
news:xn0ioyn6...@reader80.eternal-september.org...
> pcb1962 wrote:

>> fitter and asked him to fit a new gas valve. The part itself is
>> widely available at prices from £80 to £130 including vat, so I doubt
>> that the plumber would have paid much more than 50 for it ex vat. I
>> got a bit of a shock when he gave me the bill which listed the part
>> at £198 ex vat. I assume that this is the manufacturer's list price,
>> which of course nobody ever pays.

> Yes you may be able to buy the part cheaper but the plumber is
> entitled to make a profit on the part, he has sold it to you at the
> manufacturers listed price (retail). You are a retail customer

I had a problem with a clogged 3-way valve on my boiler. I was quoted
£75+VAT to overhaul it, or £375+VAT to replace it. I opted to have it
overhauled.

The job took 75 minutes (removing, cleaning, refitting). All good so far.

Then he told me the cost was £75 *per hour*, so it totalled £150+VAT. When I
phoned up the office, they just laughed. It seemed to me that if the £375
quote was for the job, the other price should have been as well.

I also later found out the part only cost £60, not even a trade price; they
could have replaced it with a new one, and it would have taken under an
hour. That's quite a fat profit!

Some of these people are just plain crooks. It might be worthwhile with
quotes over the phone to record the conversation just in case.

--
Bartc

steve robinson

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Nov 2, 2013, 5:20:05 AM11/2/13
to
If the part costs £60 add in the costs of the plumber driving to the
merchants labour fuel wear and tear on vehicle to the cost of the part
the costs soon mount . £75 per hour plus vat is not an unreasonable
labour charge now , compare that with the cost of a solicitor,
accountant or garage.

--

BartC

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Nov 2, 2013, 6:55:02 AM11/2/13
to
"steve robinson" <st...@colevalleyinteriors.co.uk> wrote in message
news:xn0ip2ux...@reader80.eternal-september.org...
> BartC wrote:

>> I had a problem with a clogged 3-way valve on my boiler. I was quoted
>> £75+VAT to overhaul it, or £375+VAT to replace it. I opted to have it
>> overhauled.
>>
>> The job took 75 minutes (removing, cleaning, refitting). All good so
>> far.

> If the part costs £60 add in the costs of the plumber driving to the
> merchants labour fuel wear and tear on vehicle to the cost of the part
> the costs soon mount . £75 per hour plus vat is not an unreasonable
> labour charge now , compare that with the cost of a solicitor,
> accountant or garage.

But they quoted me £375 to fit a new part that cost £60, and would probably
have taken under an hour (based on how long it took to overhaul the old
one). That would either have been a complete rip-off, or they wanted me to
choose the £75 option, thinking it was a fixed charge, knowing they could
later pretend there was a misunderstanding. Was that £375 per hour, or did
it include 4 hours' of labour, or would they have tried to make out the part
cost £300?

The 75 minutes included me chatting to the engineer at the start. If I'd
known the extra 15 minutes would have cost me nearly an extra £90, I
wouldn't have wasted so much time! And could have removed the main cover
myself, an extra minute or two saved.

I don't have too much issue with paying £75 ph (for a competent engineer),
except in this case it would not have been worthwhile paying £150+vat for a
temporary bodge to see me through until the summer; but £75, yes. But it
seems I could have had a brand-new part for the same money I paid, if the
company had been honest.

(I have paid £25 to an engineer who said my DHW was cutting out because of a
faulty flow sensor. He said I could easily enough get the part myself (a
40-mile trip) rather than paying him to do so.

Another told me me it was a faulty sensor on a pipe that made the boiler cut
out (demonstrating by briefly detaching the sensor, and the boiler carried
on going!). I can't remember the details, but he left after I'd parted with
£70 this time, for a very short visit, and without actually fixing it. (I
can't remember if he suggested I just left it disconnected, or replaced it
myself.)

Both were wrong! I easily tested the flow sensor, which is a switch that
closes when water flows, by shorting the contacts. It wasn't that. And that
pipe temperature sensor was what stopped the boiler blowing up; there was
nothing wrong with it.

The problem was a clogged DHW heat exchanger, causing the primary circuit to
get too hot, and to cut out. So both were incompetent.

Sadly my experience has been mainly of plumbers and CH engineers were were
incompetent, or crooks, or sometimes both. But I've since learned to do my
own plumbing...)

--
Bartc

Dave

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Nov 4, 2013, 8:20:05 AM11/4/13
to
pcb1962 submitted this idea :
I've just been forced into self-employment (bad health means that
no-one else will employ me and, although I used to score between 30 and
40 points in government medicals where 15 or more mean "unfit to work",
ATOS gave me ZERO points and declared me fit for work, hence now I'm
self-employed) and as others have said, there's a huge cost involved in
being self-employed.

I had to pay extra to get business cover on my car insurance; I have to
take account of wear and tear of the car; I have to pay for public
liability insurance; I have to take time to source parts, drive to and
from the parts suppliers to get said parts; I have to build in a margin
just in case said parts go faulty or need to be replaced; I have to
equip myself with the tools necessary to do my job and keep myself
up-to-date with the latest developments - and so the list goes on.

I never wanted to be self-employed and I truly wish I didn't have to
be, but it has given me a new appreciation of how and why it costs so
much to have jobs done.


Tim Watts

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Nov 4, 2013, 1:25:03 PM11/4/13
to
On Monday 04 November 2013 13:20 Dave wrote in uk.legal.moderated:


> I've just been forced into self-employment (bad health means that
> no-one else will employ me and, although I used to score between 30 and
> 40 points in government medicals where 15 or more mean "unfit to work",
> ATOS gave me ZERO points and declared me fit for work, hence now I'm
> self-employed) and as others have said, there's a huge cost involved in
> being self-employed.
>
> I had to pay extra to get business cover on my car insurance; I have to
> take account of wear and tear of the car; I have to pay for public
> liability insurance; I have to take time to source parts, drive to and
> from the parts suppliers to get said parts; I have to build in a margin
> just in case said parts go faulty or need to be replaced; I have to
> equip myself with the tools necessary to do my job and keep myself
> up-to-date with the latest developments - and so the list goes on.

On a practical note, could you use BES, Toolstation or Screwfix for next day
delivery on the bulk of your parts? Delivered to the customer's address
perhaps?

steve robinson

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Nov 6, 2013, 2:35:05 PM11/6/13
to
Tim Watts wrote:

> On Monday 04 November 2013 13:20 Dave wrote in uk.legal.moderated:
>
>
> > I've just been forced into self-employment (bad health means that
> > no-one else will employ me and, although I used to score between 30
> > and 40 points in government medicals where 15 or more mean "unfit
> > to work", ATOS gave me ZERO points and declared me fit for work,
> > hence now I'm self-employed) and as others have said, there's a
> > huge cost involved in being self-employed.
> >
> > I had to pay extra to get business cover on my car insurance; I
> > have to take account of wear and tear of the car; I have to pay for
> > public liability insurance; I have to take time to source parts,
> > drive to and from the parts suppliers to get said parts; I have to
> > build in a margin just in case said parts go faulty or need to be
> > replaced; I have to equip myself with the tools necessary to do my
> > job and keep myself up-to-date with the latest developments - and
> > so the list goes on.
>
> On a practical note, could you use BES, Toolstation or Screwfix for
> next day delivery on the bulk of your parts? Delivered to the
> customer's address perhaps?

They are not the cheapest, tend to stock only fast moving lines and
often buy job lots without any continuity of supply.


Tim Watts

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Nov 6, 2013, 5:00:10 PM11/6/13
to
On Wednesday 06 November 2013 19:35 steve robinson wrote in
uk.legal.moderated:
That is not my experience of BES who seem to stock *everything* remotely
connected with plumbing at decent prices.

Percy Picacity

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Nov 6, 2013, 5:45:04 PM11/6/13
to
In article <qlmqka-...@squidward.local.dionic.net>,
They don't sell a 1/4 bsp nipple with a tapered thread one side and
parallel the other. In fact I can't find one on sale on the Internet
nearer than 6 thousand miles away.

--

Percy Picacity
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