In message <xO2Zs.370104$vT3....@fx04.fr7>, at 15:10:05 on Mon, 4 Mar
2013, AC <x...@xxx.xxx> remarked:
>But if the tree does take out the cables, is that my problem, or BT's?
BT's. There was a tree in the pavement (so I suppose it belonged to the
council) outside a house I was living in a few years ago, and the cable
went straight through the middle from a pole the other side of the road
to my eaves.
Once I'd convinced them the that the excessive audio crackling and low
ASDL speed were probably due to the cable insulation having worn through
where it rubbed on one of the branches, they [Openreach] cheerfully came
and replaced it at no cost to me (and I doubt any cost to the council).
According to the team who came, they used an especially rugged
replacement in order to maximise the time before it happened again.
I'm now living in a house with underground phone cabling, so all I have
to worry about is water.
--
Roland Perry