In message <
o1v518pu0ptsk1gf6...@4ax.com>, at 21:40:02 on
Fri, 27 Jul 2012, Robin Bignall <
docr...@ntlworld.com> remarked:
>>most requests for ID are *two* forms. Photo ID, and something
>>with your address on it. Although a driving license can be used as both,
>>I notice it's still common to ask for a recent bill at that address.
>
>That doesn't work anymore.
It may not "work" but organisations still ask for it. Although a Council
Tax bill seems to be a useful option for householders (still on paper,
looks quite official, probably counts as "less than X months old" for
the whole year, etc).
>Paperless billing has been around for years and most companies offer
>some incentive for using it.
And many which don't offer an incentive (like a discount) are trying to
force customers onto it anyway.
But their offering is quite likely to be sub-optimal for various
reasons. A couple of examples:
One financial institution deletes all statements after six months, and
charges £10 a copy if you forgot to print them out (ie they are
externalising the cost of printing and paper to the customer) or if you
are trying to save paper and simply need to refer to something older
than six months. They also have a "secure messaging" feature and have
just decided to delete all correspondence over three months old "so that
you always have up to date information" - or as I see it "you've lost
yet another audit trail".
A credit card company has simply said "this is the last paper statement
you'll get", although if you enrol online you can switch back to paper
billing. With a fairly typical username/password login to start with, it
turns out that the third time you use it they say "right, now we need to
make your login more secure", and ask for several (relatively weak if
you answer honestly) shared secrets and one of those "is this the
picture you thought we should be showing you" thing, which adds two
extra steps of both memorisation and keyboarding to access the account.
Until they've sorted all this kind of thing out, online is less
efficient and more time consuming than paper. And my paper bills don't
have downtime next Sunday evening for system maintenance, either.
--
Roland Perry